SYD transfer - QF has lost the plot
#32
Join Date: May 2003
Location: australia
Posts: 438
Interesting little thread
As a data point recently flew
BKK-HKG on TG in first then connected to QF HKG-MEL in business Thai had no issue at all checking my bag through, they even asked if Hong Kong was my final destination and so I presented the next ticket and they went and checked the bag through. On Separate tickets.
So I guess overall it is that some airlines treat premium passengers better than others. You can't blame Qantas though I guess if you are in a high wage environment you try to save money where ever you can and this is just an example of that.
Qantas are essentially going to end up going low cost if Jetstar is more profitable for whatever reason than Qantas mainline so that is where the capital gets allocated, so expect more enhancements to Qantas.
As a data point recently flew
BKK-HKG on TG in first then connected to QF HKG-MEL in business Thai had no issue at all checking my bag through, they even asked if Hong Kong was my final destination and so I presented the next ticket and they went and checked the bag through. On Separate tickets.
So I guess overall it is that some airlines treat premium passengers better than others. You can't blame Qantas though I guess if you are in a high wage environment you try to save money where ever you can and this is just an example of that.
Qantas are essentially going to end up going low cost if Jetstar is more profitable for whatever reason than Qantas mainline so that is where the capital gets allocated, so expect more enhancements to Qantas.
#33
Original Member

Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
I'm surprised such an experienced flyer would be so idiotic as to buy separate tickets instead of a single one ... even if pre-purchased, full price can be reissued with no cost, so no reason to not be on a single ticket. It seems you deliberately seek to create drama, or are just incompetent in buying tickets. The rule is very simple, and has nothing to do with fare class or QFF status: QF interlines on a single ticket, and does not interline to non-OW airlines on separate tickets. QF is not unique in this, the majority of airlines have the same policy (ironically for you, TG does not, they will happily interline for anyone). Given the ease in avoiding this situation, or fixing it before you fly, and the hassle at SYD if not fixed, I'd have thought you'd be spending the time getting the ticket reissued rather than moaning about it on FT.
#34
Moderator: Asiana & Qantas Frequent Flyer




Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,158
TG would do the same for a non status customer in Y. It has nothing do to with treating premium passengers better. LH will check a bag through to QF, QF not to LH. Its just an airline policy adopted by QF and many other airlines. You seem to find it more often in oneworld than in the other alliances.
#36
FlyerTalk Evangelist




Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,541
Im flying MEL-SYD (QF) (full fare biz return $1,200) and then first class SYD-BKK (TG). Ive been QFF top tier since 1987 & just recently the new TG Platinum. Im astounded that Im expected to collect my bags in SYD & lug them personally onto the QF bus between the domestic & initernational terminals. QF's SYD interlining policy will terminate my 24 year relationship with them. QF has lost the plot.
If you could make the new super plat level in 3 months Qantas should be doing everything in their power to keep you as customer.
want to interline your bags to another carrier? 'Certainly Sir/Madam!' should be the response.
you spend how many tens of thousands of dollars with them each year??... if i had a client like that in my business I'd fall over backwards if they asked me.
#37
Original Poster
Join Date: Dec 2003
Location: Hong Kong
Programs: QF LTG, TG *P, IHG P
Posts: 290
On return BKK-SYD-MEL QF provides checkin at the INT terminal to get my bags to MEL. Why not the reverse & get my bags from MEL TO SYD INT?
If QF makes me carry my own bags from SYD DOM to INT terminal then I won't be WP next year, a loss of about $60k premium biz to them.
And enough of this forum for me. (edited)
If QF makes me carry my own bags from SYD DOM to INT terminal then I won't be WP next year, a loss of about $60k premium biz to them.
And enough of this forum for me. (edited)
Last edited by willyroo; Jul 19, 2011 at 4:31 pm Reason: No need to keep the sniping
#38
Join Date: May 2008
Location: SIN / SYD
Programs: QF WP/LTG
Posts: 499
Why? Because you say so?
(edited)
Just because people disagree with you, doesn't make them apologists.
(edited)
This is a QF apologist forum.
Last edited by willyroo; Jul 19, 2011 at 4:32 pm Reason: A normally innocuous quote - not in this thread sorry
#39
A FlyerTalk Posting Legend




Join Date: Jan 2002
Posts: 46,153
On return BKK-SYD-MEL QF provides checkin at the INT terminal to get my bags to MEL. Why not the reverse & get my bags from MEL TO SYD INT?
If QF makes me carry my own bags from SYD DOM to INT terminal then I won't be WP next year, a loss of about $60k premium biz to them.
And enough of this forum for me. (edit - quoting deleted text)
If QF makes me carry my own bags from SYD DOM to INT terminal then I won't be WP next year, a loss of about $60k premium biz to them.
And enough of this forum for me. (edit - quoting deleted text)
If you choose to fly on a OW carrier internationally, QF will check the bag through to the onward international flight
Why not just book a through ticket from Melbourne-Bangkok. If the QF and TG flights have been purchased as a single through itinerary, then QF will check the bags through to the TG flight. Also, should there be a problem with the MEL-SYD flight that causes you to miss the onward flight, QF will have to reroute you to your onward destination. On separate tickets, then you are on your own; QF only is responsible for getting you to Sydney
If you decide not to book a through ticket , expect to lug your own bags to International. If you choose to fly a different carrier to avoid this, then that is your choice
Originally Posted by gaia
This is a QF apologist forum.
That others have taken time to know the policies and know the issues of separate tickets and report factually on the policy and so disagree with what you want the facts to be , does not make them an apologist
Last edited by willyroo; Jul 19, 2011 at 4:33 pm
#40
Original Member

Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,593
#41
Join Date: May 2008
Location: SIN / SYD
Programs: QF WP/LTG
Posts: 499
And whilst you may be a QF/TG premium travellor, you aren't anything special on this forum (as far as I can tell). No one here cares what class you travel in (be that Y or F), nor will they afford you any better treatment because you give money to QF or TG
Last edited by willyroo; Jul 19, 2011 at 4:33 pm
#42
A FlyerTalk Posting Legend




Join Date: Jan 2002
Posts: 46,153
( ok there are ways to avoid the GST by using overseas sales points , but I doubt that the OP would have done that )
#43


Join Date: Sep 2003
Location: AA Lifetime PLT , BA Silver , BD RIP , HH Gold, SPG / Marriott PLT , EF Subscriber
Posts: 6,733
Interesting little thread
As a data point recently flew
BKK-HKG on TG in first then connected to QF HKG-MEL in business Thai had no issue at all checking my bag through, they even asked if Hong Kong was my final destination and so I presented the next ticket and they went and checked the bag through. On Separate tickets.
As a data point recently flew
BKK-HKG on TG in first then connected to QF HKG-MEL in business Thai had no issue at all checking my bag through, they even asked if Hong Kong was my final destination and so I presented the next ticket and they went and checked the bag through. On Separate tickets.
But they are 2 Seperate International Sectors whereas MEL-SYD and SYD-BKK are not.
Through check-in is done so that International to International passengers do not have to go through potential complex Visa Requirements.
#45
FlyerTalk Evangelist




Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,541
If Qantas can interline between non partner airlines when it is all on the one ticket, why not go the extra step and interline baggage for a CIP?
If gaia holds true to his promise, the director of the board responsible for losing $60k plus over a, what, $20 bag handling charge? should be fired.
It just doesn't make sense.
The OP knows now that purchasing a through ticket is advantageous. But we don't know why the tickets were purchased separately, could have been that the MEL-SYD add-on was a later addition.
Anyways, I'm with the OP here. Qantas' PR department should be with the OP here.
One wonders what benefits P1 will offer if they can't use discretion in a case like this to interline bags for a clear CIP.
If gaia holds true to his promise, the director of the board responsible for losing $60k plus over a, what, $20 bag handling charge? should be fired.
It just doesn't make sense.
The OP knows now that purchasing a through ticket is advantageous. But we don't know why the tickets were purchased separately, could have been that the MEL-SYD add-on was a later addition.
Anyways, I'm with the OP here. Qantas' PR department should be with the OP here.
One wonders what benefits P1 will offer if they can't use discretion in a case like this to interline bags for a clear CIP.

