SYD transfer - QF has lost the plot
#61
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Airlines say their profits come from First and business class passengers, based on that, a few thousand passengers of the status of the OP make for $100m in 'profits'.
I was speaking to a gate agent about 15 years ago when my mother boarded the late evening QF service from MEL-PER (back in the days when there were only three non-stops a day!!) and I commented on the load that evening - 16 in business class and 20 in economy for a 737. He said 'the business class passengers have made this flight profitable'.
#62




Join Date: Sep 2002
Location: BNE, Australia...not too far from the nearest Qantas Pub err Club
Posts: 3,636
The OP received some good advice - in future, put the same itinerary in the same PNR. Problem solved, interlining solved.
What I like about FT is what we can all learn - and if you're paying full fare F it certainly makes sense not to have separate tickets where possible.
What I like about FT is what we can all learn - and if you're paying full fare F it certainly makes sense not to have separate tickets where possible.
#63
Join Date: May 2008
Location: SIN / SYD
Programs: QF WP/LTG
Posts: 499
On $13b maybe not... but...
Airlines say their profits come from First and business class passengers, based on that, a few thousand passengers of the status of the OP make for $100m in 'profits'.
I was speaking to a gate agent about 15 years ago when my mother boarded the late evening QF service from MEL-PER (back in the days when there were only three non-stops a day!!) and I commented on the load that evening - 16 in business class and 20 in economy for a 737. He said 'the business class passengers have made this flight profitable'.
Airlines say their profits come from First and business class passengers, based on that, a few thousand passengers of the status of the OP make for $100m in 'profits'.
I was speaking to a gate agent about 15 years ago when my mother boarded the late evening QF service from MEL-PER (back in the days when there were only three non-stops a day!!) and I commented on the load that evening - 16 in business class and 20 in economy for a 737. He said 'the business class passengers have made this flight profitable'.
#64




Join Date: Dec 2006
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You still don't have an interline issue -- you have a separate ticket issue. If you had bought a single ticket MEL-SYD-BKK then QF will happily interline your bags for you -- in any class. But this is one of the consequences of buying separate tickets. Hope the money you saved is worth the inconvenience.
GAIA is right to be disappointed QF is QF regardless of ticketing.. SYD is a poor transit hub for QF domestic to International.
HOWEVER: IN SFO everyone must recheck bags before going from international to domestic.
Last edited by 2old4coach; Jul 19, 2011 at 11:28 pm Reason: spilling hic
#65
Join Date: May 2003
Location: australia
Posts: 438
I would think a 60K passenger even in 13 Billion is significant for example Qantas would only require 216,000 passengers a year to pay that much in travel to reach the same revenue figure roughly, hoping my maths is correct here
And I would be interested to know how many 60K dollar spend their are flying Qantas as I would think going the extra mile to gain and retain a few customers like this would be very valuable yes the rule says this but from a commercial point of view that rule is in place for someone who buys the the $60 dollar fare to connect to Delta.
I Would also guess if you spend 60K a year on Qantas you probably have friends/colleagues that do the same level of travel and this is an easy way for Qantas to at the very least lose what was strong level of loyalty, so you may not pay that extra $1000 in the future just to fly Qantas to get those status credits, which personally I think is great as choice is a wonderful things
And I would be interested to know how many 60K dollar spend their are flying Qantas as I would think going the extra mile to gain and retain a few customers like this would be very valuable yes the rule says this but from a commercial point of view that rule is in place for someone who buys the the $60 dollar fare to connect to Delta.
I Would also guess if you spend 60K a year on Qantas you probably have friends/colleagues that do the same level of travel and this is an easy way for Qantas to at the very least lose what was strong level of loyalty, so you may not pay that extra $1000 in the future just to fly Qantas to get those status credits, which personally I think is great as choice is a wonderful things
#66




Join Date: Jul 1999
Location: SYD, GOT
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OK, after reading this thread I am lost here.
1. As they are full fare tickets, cancel the QF segments and have TG book the QF segments on the same PNR. I am sure that TG would be happy to book a full fare QF ticket on TG paper.
2. It is fairly easy for a travel agent to add the QF segments as passive segments on the TG PNR which should also solve the issue.
That said, I believe that it is wrong to state that 'most' or 'many' airlines do not interline even on separate tickets, as I think you will find that most actually do, but a small and vocal number do not (BA, QF, NZ). SK even reversed its policy and now actively advertises that it will interline with any airline it as an interline agreement with (i.e. most IATA).
Where things become unstuck is that you may have your bags checked through but if you miss a flight on separate tickets (even one PNR) then the airlines will show you little mercy. As the contract is only to send you from A-B not A-B-C.
1. As they are full fare tickets, cancel the QF segments and have TG book the QF segments on the same PNR. I am sure that TG would be happy to book a full fare QF ticket on TG paper.
2. It is fairly easy for a travel agent to add the QF segments as passive segments on the TG PNR which should also solve the issue.
That said, I believe that it is wrong to state that 'most' or 'many' airlines do not interline even on separate tickets, as I think you will find that most actually do, but a small and vocal number do not (BA, QF, NZ). SK even reversed its policy and now actively advertises that it will interline with any airline it as an interline agreement with (i.e. most IATA).
Where things become unstuck is that you may have your bags checked through but if you miss a flight on separate tickets (even one PNR) then the airlines will show you little mercy. As the contract is only to send you from A-B not A-B-C.
#67


Join Date: May 2003
Location: Singapore
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In any US or Australian airport, everyone must recheck bags before going from international to domestic. And at US airports this applies when transferring from one international flight to another international flight as well.
#69
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hindsight is great.
the OP can't rebook his flights as they have already been taken.
the OP is complaining that he couldn't interline on the day.
perhaps there could have been an exercise of discretion by the check-in agent with 'Mr Gaia - the rules have changed, in fu\ture 2 separate tickets outside oneworld = no interline... and while today we will accommodate you in recognition of your status with us... we won't do this favour foor you again!'
that would have solved problem on the spot and kept 60k plus a year pax with QF.
the OP can't rebook his flights as they have already been taken.
the OP is complaining that he couldn't interline on the day.
perhaps there could have been an exercise of discretion by the check-in agent with 'Mr Gaia - the rules have changed, in fu\ture 2 separate tickets outside oneworld = no interline... and while today we will accommodate you in recognition of your status with us... we won't do this favour foor you again!'
that would have solved problem on the spot and kept 60k plus a year pax with QF.
#70




Join Date: Sep 2006
Location: LON
Programs: QF Plat & LTG, VA Plat
Posts: 1,438
perhaps there could have been an exercise of discretion by the check-in agent with 'Mr Gaia - the rules have changed, in fu\ture 2 separate tickets outside oneworld = no interline... and while today we will accommodate you in recognition of your status with us... we won't do this favour foor you again!'
that would have solved problem on the spot and kept 60k plus a year pax with QF.
that would have solved problem on the spot and kept 60k plus a year pax with QF.
I wonder if the QF check in agents can see a customers CIV score or whatever it is called, the calculation of how valuable they are to the airline. If not, then how are they to know how much he spends with them, apart from being Plat like plenty of other people.
#71
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Join Date: Jan 2002
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Originally Posted by justin_krusty
I wonder if the QF check in agents can see a customers CIV score or whatever it is called, the calculation of how valuable they are to the airline. If not, then how are they to know how much he spends with them, apart from being Plat like plenty of other people.
Dave
#72
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by your argument you would have everyone here writing to Qantas to demand requalification at current status even if they didn't get sufficient status credits? (b/c QF 'did it last time')
Just because QF does something once doesn't mean we aren't adult enough to recognise that.
#73


Join Date: Sep 1999
Location: too far from the airport
Posts: 3,299
Different situation, but I might have to fly QF CBR-SYD on a Crash8, and I will need to check my normal carry-on bag until SYD, where I continue on an Int'l QF connection on the same PNR. If I want to have my carry-on along with me on the long flight, I have to go landside to pick it up, right? Can I go back airside to transfer to Int'l, or do I have to take the landside bus? That would slow things down considerably...
#74
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Different situation, but I might have to fly QF CBR-SYD on a Crash8, and I will need to check my normal carry-on bag until SYD, where I continue on an Int'l QF connection on the same PNR. If I want to have my carry-on along with me on the long flight, I have to go landside to pick it up, right? Can I go back airside to transfer to Int'l, or do I have to take the landside bus? That would slow things down considerably...
After you collect your cabin bag (arrivals, landside) you can head back into the DOM terminal (clear security first) and then over to the transfer bus point for the ride
#75
Join Date: Feb 2010
Posts: 1,857
The reason QF can and does do this is purely a function of its market monopoly and the ability to apply a "third line forcing" practice that is ably assisted by MIG. QF has an extensive domestic network and the lion's share of business and leisure customers needing to connect. There are really only two truly international gateways in Australia which means someone flying internationally with a domestic transfer gets herded into where QF wants them. Want the convenience of interlining your baggage, sure these are the carriers we will do it for and for this price.
The practice of collecting baggage upon arrival is a function of customs and airport. I must admit the Sydney process is a lot better than ATL which requires you to exit and re-enter the same terminal!
The practice of collecting baggage upon arrival is a function of customs and airport. I must admit the Sydney process is a lot better than ATL which requires you to exit and re-enter the same terminal!

