Langham 1865 Program

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Old Jan 18, 18, 7:26 am   -   Wikipost
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Program is calendar year based, so the nights/stays earned in this year determines your status next year.
Consecutive nights are always counted as one stay, regardless of guest checks in and out.

Tiers
Gateway
Upgrade: 3 stays or 9 nights
Renewal: 1 stay or 3 nights (unclear how to achieve 3 nights without fulfilling the 1 stay criteria, but this is how the rules are communicated)
Notable perk: Fruit and bottled water upon arrival

Voyager
Upgrade: 5 stays or 15 nights
Renewal: 2 stays or 6 nights
Notable perk: Upgrade at check-in (subject to availability, Club access never included even if upgraded to "club room"), 1 personalised welcome gift

Destiny
Invite only, probably revenue based, targeted to top 1% of customers
Notable perk: Limousine transfer (one way), 2 personalised welcome gifts


For members of Voyager and Destiny tier, one complimentary suite upgrade is earned after 5 stays or 15 nights. The actual voucher is difficult to obtain and to use, see post 173.


Status-matches
Unknown if 1865 does matches, but off and on they offer complimentary tiers to different card holders.
A few FF program (eg BAEC) offers comped 1865 status


In december 2016 new rules were introduced. Newspaper perk was removed Tier qualification was changed so that it can be earned by nights aswell as by stays.
1865 PRIVILEGE ENHANCEMENTS



Best Rate Guarantee
1) Respective hotel will verify and approve/deny the BRG claim.
2) Must match room type and rate type.

Langham Place Xiamen
1) Seems to provide Club L access to Voyager and above members. Need verification.
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Old Feb 22, 14, 11:21 am
  #106  
Ambassador: World of Hyatt
 
Join Date: Apr 2000
Location: San Diego,CA
Posts: 8,201
Originally Posted by lcpteck View Post
1865 membership benefits

For those interested in the program, above is the published benefits. It's interesting to note that even at top tier, there is no club access or breakfast included. Internet access is complimentary to all guest regardless of membership.

So is this loyalty program worth it? Well, they seem to have very nice properties however only a small footprint. They are expanding mainly in China currently with a few properties in North America.

There is no point system as well hence there really isn't any returns in the long run if you remain loyal. However, according to TripAdvisor (taking it with a pinch of salt of course), all their properties have generally great reviews. I guess service standards are high in this chain.

Let's see how it goes in the long run as we contribute more and more to this thread.
Well said and great points!
The in house experience and how they react and recover from issues would have to justify the lack of free nights return.
I called the NYC property and rang 20 times before someone picked up the phone.
Then with minimal English speaking skills the team member rushed her words and sentences so I could barely understand her.
Not a great first impression but probably not representative of the actual stay experience. I hope
I'm also not sure what came first Hyatt Place or Langham Place however I think of a Langham Place as a 2 star property with the name Langham Place
It doesn't resonate 700 dollar a night and up rooms in my thought process
Perhaps its a non issue but it would be the same to me if the they said Langham Inn it cheapens the name
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Old Feb 24, 14, 1:54 am
  #107  
 
Join Date: Jun 2009
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Originally Posted by AEmgee View Post
Thanks for replying. I registered online February 3 so I will keep an eye out for a pink package in the mail.
I register sometimes in December (20-something Dec) and only get the pink package few days ago. The letter is dated January 2014 (with no real date). I guess they probably process it in batch and also ship it in batch.
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Old Mar 15, 14, 12:50 pm
  #108  
 
Join Date: Mar 2010
Programs: MR Platinum, Aer Lingus GC, BA Bronze, Turkish Classic Plus
Posts: 388
How long does it usually take to get a response on the rate guarantee? I submitted one last night and haven't heard anything, conscious that the longer it goes the more likely the rate is to go up.
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Old Mar 15, 14, 9:19 pm
  #109  
 
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
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Originally Posted by ellie_nz View Post
How long does it usually take to get a response on the rate guarantee? I submitted one last night and haven't heard anything, conscious that the longer it goes the more likely the rate is to go up.
They don't have a centralized team to verify it so it depends on each individual property. And considering it's the weekend, you'll probably have to wait longer.
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Old Mar 16, 14, 2:03 pm
  #110  
 
Join Date: Mar 2010
Programs: MR Platinum, Aer Lingus GC, BA Bronze, Turkish Classic Plus
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Originally Posted by lcpteck View Post
They don't have a centralized team to verify it so it depends on each individual property. And considering it's the weekend, you'll probably have to wait longer.
Thanks, hopefully will get something tomorrow. Price has increased on the other site (although still cheaper) but have a booking in with the site as well so hopefully it will go through OK.
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Old Mar 16, 14, 9:01 pm
  #111  
 
Join Date: May 2012
Location: Singapore
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Originally Posted by ellie_nz View Post
Thanks, hopefully will get something tomorrow. Price has increased on the other site (although still cheaper) but have a booking in with the site as well so hopefully it will go through OK.
Cool, let us know how it goes. Which property is this btw?
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Old Mar 18, 14, 12:00 am
  #112  
 
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
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Exclamation Langham new CEO

Looks like there's a new boss at the helm. They're pushing Europe as well as China.
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Old Apr 3, 14, 9:04 pm
  #113  
 
Join Date: Jun 2005
Location: YVR
Posts: 159
Originally Posted by AEmgee View Post
Thanks for replying. I registered online February 3 so I will keep an eye out for a pink package in the mail.
As an update, I received my package today (April 3) so it took TWO MONTHS after registering to the package.
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Old Apr 3, 14, 9:24 pm
  #114  
 
Join Date: Jun 2011
Location: EWR
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Originally Posted by AEmgee View Post
As an update, I received my package today (April 3) so it took TWO MONTHS after registering to the package.
yeah, it took about the same time to receive mine.
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Old Apr 6, 14, 9:39 pm
  #115  
 
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
Langham Place, Xiamen (China)

Booked two non-consecutive 1 night stays for the end of the month for Voyager re-qualification.

Opening offer for members.
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Old Apr 11, 14, 8:28 pm
  #116  
 
Join Date: Aug 2012
Programs: HH Diamond, Hyatt Globalist, Marriott Gold, Club Carlson Gold, National EE, *G
Posts: 436
Third Party - OTA

I think I saw one person that previously booked through AMEX platinum and I assume he/she still got the benefits? Anyone else have experience with booking via OTA and being given all benefits? How do you get your 1865 Voyager # connected with the OTA reservation? Email 1865?

Thanks
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Old Jun 5, 14, 9:08 am
  #117  
 
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
Post Langham Place Xiamen (China) Review

Here's my TA review:

I've experienced the Langham treatment at the only other property which I've ever stayed at so far and that was Langham Xintiandi, Shanghai. This property did not disappoint. The hotel was only 3 months old when I stayed there. I had 2 separate stays here while in Xiamen and used their opening offer for 1865 members. Part of the offer was complimentary airport shuttle service.

After arriving at Xiamen Gaoqi International Airport, a young associate had a sign with my name waiting at the arrival gate and proceeded to carry my hand carry luggage towards the waiting MPV. It was a short ride to the hotel which was residing beside a Wanda shopping mall.

After arriving, was greeted by multiple staff/associates and was escorted to the Club lounge known as Club L to be checked-in. After the check-in formalities, I was brought to Superior Room 1209 (if I remember correctly) and the associate introduced the room amenities. I have to admit, nice layout of the room and bathroom! Welcome fruits and chocolates were a nice touch as well.

As I was given access to Club L, I had my breakfast there for both stays as it was very cozy and quiet (as I said, new property). They do have someone on hand to make eggs as well. If variety is what you're after then the all day dining restaurant known as The Place would be your breakfast hangout. Unfortunately I did not have a chance to partake in the evening cocktail service in Club L due to me being out there in the city behaving like a tourist.

I did manage to get permission to view their Langham Suite. It was nice if you needed more room space and had a long stay.

The staff and service did not disappoint and I felt Langham maintained their standards at this hotel. I hope to return again to enjoy the amenities and service and of course the wonderful staff.

Note: I could not award 5 stars to this stay as my Amex credit card was rejected by their terminal (same credit card was accepted at other hotels in the city) and my Visa card was charged with DCC. Hope they will get it sorted out if they intend to accept international guests.

Just a FYI, the following were not yet ready for the public during my stay:

T2 (dining)
Chuan Spa
Other Suites besides Langham Suite

Photos
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Old Jun 5, 14, 9:24 am
  #118  
 
Join Date: Sep 2013
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Nice review!

Anyway I've forgotten I was a member of 1865 until I receive a letter from them - I was given Gateway membership all along...

The hotels had always been fantastic and pretty consistent with service - but their international footprint is way too small.... A pity
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Old Jun 5, 14, 9:29 am
  #119  
 
Join Date: May 2012
Location: Singapore
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Cool

Originally Posted by LuisHK View Post
Nice review! Frankly I've forgotten I was a member of 1865 until I receive a letter from them!!

The hotels has always been fantastic and pretty consistent service - but their international footprint is way too small.
Yeah their footprint is really limited. Even with the announced expansion in Europe, I think in the end they will still be considered a boutique brand (which is great if they continue with their current service level). Hope they keep it up across all properties!
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Old Jun 9, 14, 5:48 pm
  #120  
 
Join Date: Sep 2010
Posts: 161
Just wanted to give a very brief write-up after a weekend stay at the Langham Chicago. Overall a very nice place and the public spaces are well designed and thought out. The bar is really swanky with awesome views. Rooms were decently sized and the bathrooms were great. It's easy to see why its the #1 TA rated hotel in Chicago.

More specific to this thread and regarding the 1865 program, however....I qualified for Voyager status which invited me to set a whole bunch of preferences on the website. I'm not sure what any of that did as I had to ask for basically everything I was supposed to be entitled too. A little odd, I thought. No room upgrade offered, no late checkout, etc. etc. Obviously those things are all based on availability but when checking out on a Sunday, I'd think at least the late checkout would be an option as Sunday nights in DT chicago are normally quiet(er). I thought the execution of this 1865 deal was a bit wonky.

Though I've never stayed at the Four Seasons and I would consider the Trump a bit flashy, I give my nod to the Waldorf farther up along state street. Rooms are larger, upgrades are generous and it doesn't have the "zoo" feeling that the Langham did on a busy saturday night in Chicago.

I'd stay at the Langham again if the WA was not available or price competitive.
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