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-   -   Langham 1865 Program (https://www.flyertalk.com/forum/other-hotel-chains/1278932-langham-1865-program.html)

tluxe Nov 11, 11 12:55 pm

Langham 1865 Program
 
Any other Voyager(Gold) or Destiny(Plat) members here? I'm looking for feedback to compare how so-called 1865 elites are treated under this program.

I just find little to no benefits of this program (other than the 500 airlines miles per night). I've been a Voyager (Eqv of Gold) for the past year. I'm also SPG Gold (almost Plat) and have decided to push my stays into SPG to get Plat - since 1865's criteria for Destiny is so vague and subjective.

1865's upgrades are usually downgrades in my opinion. Better located room usually equals smaller, older rooms. I've found myself sending emails before check-in - please do not upgrade me! The check-in perks (fruit, water, chocolates, etc). Meh - for me - staying frequently - what I really want is free nights, suites, upgrades for leisure stays. This program does not deliver that at all. Just some unnecessary snacks in your room at check-in.

Curious what other think about this program. I'm hoping with some customer feedback - things might improve. I like the brand and some of the properties, but the reward program needs some major overhauling before I commit any further..

mxr Nov 13, 11 6:59 am

Hey tluxe,

thanks for actually opening this thread on FT, havnt actually looked for an existing one but I think this is the first?

Im Voyager aswell and I found Gateway already to be a helpfull status within the langham hotels. The membership criteria with stays instead of the usual minimum nights in other hotels is quite strange to me aswell, especially when it comes to Destiny...

Theres quite a few 'cool' perks in being Voyager (luggage tags, membership card being your roomkey aswell).

I've split up your post and will answer every bit on what I've experienced:



Originally Posted by tluxe (Post 17433301)
Any other Voyager(Gold) or Destiny(Plat) members here? I'm looking for feedback to compare how so-called 1865 elites are treated under this program.

Since until now I have only stayed in the Langham / Langham place in Asia, when I arrive in HKG for instance and go to the Langham desk at the airport, they sometimes seem to notice the luggage tag and I often received a bottle (0.25) of water or a softdrink. Same goes with the Hotels in HKG, when I arrive by taxi/metro/bus they notice the luggage tag and I'll be maneuvered to the dedicated checkin desk.
Also quite a nice treatment everytime I stay in the Club L. They do try to make you feel more special than the usual guest imo.


Originally Posted by tluxe (Post 17433301)
I just find little to no benefits of this program (other than the 500 airlines miles per night). I've been a Voyager (Eqv of Gold) for the past year. I'm also SPG Gold (almost Plat) and have decided to push my stays into SPG to get Plat - since 1865's criteria for Destiny is so vague and subjective.

While it might be true that you dont get any hotel points which might later be used for free stays, you do get a few perks (wifi, 1 extra bottle of water in the bathroom and 1 extra bottle of water + fruit plate in the room)

About the Destiny criteria, I would be happy to learn myself, since limousine service to/from the airport is quite a nice perk aswell ;)
As far as I understood it was something with being in the top 2% spenders in the top tier rooms.


Originally Posted by tluxe (Post 17433301)
1865's upgrades are usually downgrades in my opinion. Better located room usually equals smaller, older rooms. I've found myself sending emails before check-in - please do not upgrade me! The check-in perks (fruit, water, chocolates, etc). Meh - for me - staying frequently - what I really want is free nights, suites, upgrades for leisure stays. This program does not deliver that at all. Just some unnecessary snacks in your room at check-in.

Which langham are you talking about?


Originally Posted by tluxe (Post 17433301)
Curious what other think about this program. I'm hoping with some customer feedback - things might improve. I like the brand and some of the properties, but the reward program needs some major overhauling before I commit any further..

I think the 1865 tries to distinguish itself from the usual hotel program...
But I think that staying at the langham is already worth it (especially the wellness/fitness areas in Asia are wonderfull)

platinumboy Feb 7, 12 12:03 am

Voyager here...
 
Hey, I'm a new FT'er and glad to see a post about 1865 here.
I'm Voyager (Gold) and usually stay at Langham Place in HK or Langham Huntington in Pasadena when in LA.

I agree about the vagueness of the Destiny program... but I do know (from doing some work with the hotel), that they do a daily ranking of all guests in the hotel on any given day, and during this process, they flag status. I was told I was the 4th highest ranked one particular day... which must be based on stays, not nights, or general status.

I have found the service at LP HK fantastic... Use of Club L - complimentary pressing of shirts etc on arrival as well as the usual water, chocolates and now and again, soft drink.

Not sure about the luggage tag - I haven't really ever seen any benefit from that.

Pasadena is less impressive, although a nice old hotel - the Americans haven't quite embraced the eastern service philosophy which the WHQ are pushing from HK.

For a few stays a year, you're pretty much guaranteed to retain some upgrade status which compared to other programs, is a fairly small investment.

They have just undertaken a massive round of research from their current members to re-evaluate the program... It'll be interesting to see what happens.

mxr Feb 7, 12 12:58 am


Originally Posted by platinumboy (Post 17966409)
Hey, I'm a new FT'er and glad to see a post about 1865 here.
I'm Voyager (Gold) and usually stay at Langham Place in HK or Langham Huntington in Pasadena when in LA.

Hi platinumboy and welcome to FT!

Its nice to see you dedicated your first post to 1865.

Actually, I believe that 5 stays a year at langham hotels is not that easy to achieve if your travel pattern doesnt bring you to Asia a lot, there are just not enough Hotels in the group for now. Im glad to see though, that they are rapidly adding Hotels all over Asia and the US. But other than that you are right about the quite small amount of stays you have to invest for a few nice perks.

Just called the LP HK a few days ago and kindly asked them if it was possible for me to have a package sent to the hotel so I could pick it up, even though I am currently not staying there. After a few minutes the lady on the phone got back to me and said that usually they wouldnt do this but since Im a Voyager they would be glad to help me out.
I really appreciate such small details!


Originally Posted by platinumboy (Post 17966409)
They have just undertaken a massive round of research from their current members to re-evaluate the program... It'll be interesting to see what happens.

Would be nice to learn more about that.

lcpteck Jun 8, 12 8:45 pm

Wonder if anybody else have experiences with their membership program....

Savage25 Jun 8, 12 9:09 pm

So apparently one gets 1865 Voyager free with a Visa Infinite card.
http://www.langhamhospitalitygroup.c...sainfinite.htm

lcpteck Jun 10, 12 5:08 am

For Visa Signature card holders, you get Gateway member.

http://www.langhamhospitalitygroup.c...asignature.htm

Gonna signup and try it out...

lcpteck Jul 22, 12 5:30 am

Hope to see more comments on the 1865 program.

vishazz Jul 22, 12 7:34 am

Guys brilliant.
This works.

nomislui Jul 27, 12 12:06 pm

I got my Voyager membership with VISA Infinite card.

I will try out Hong Kong Langham Place and Boston Langham soon (that's enough for me to renew the membership for the next year!). I really look forward to see ho good/bad they are!

lcpteck Aug 14, 12 8:22 am

Do post your experiences with the program.

I hope to visit a Langham here in Asia probably by beginning of 2013. :D

lcpteck Sep 3, 12 8:08 am

Anybody with recent stay in Langham care to comment on their experience with the program?

simonlui Sep 17, 12 10:51 am

I stayed in two Langham hotel recently, the experience is just awesome!

1. Langham Place Hong Kong
- It was a few days before my birthday. They prepared me a birthday cake!
- handwritten welcome card, with signature of all staff in the relation team. I feel like home
- I stayed in studio place. The room is so excellent http://hongkong.langhamplacehotels.c...rime_place.htm
- very convenient to do shopping in Mong Kok. I will definitely choose it again when I visit HK

privilege with Voyager membership:
- free water x 2 + coke x 2 + fruit platter on arrival
- one more free newspaper everyday
- birthday cake (out of expectation!)
- room upgrade (but i didn't requested for it, since the class above studio place is not my favourite...
- free internet

=========

2. Langham Place Boston

I stayed for 5 days. another awesome experience
- free breakfast everyday. I love their traditional breakfast and will visit them again just for the breakfast!
- free internet
- free room upgrade... i am upgraded to a more spacious room
- free water, softdrink, fruit platter, + newspaper
- the staff are really nice. carry luggage for me on my arrival and departure, not asking for tips until i give them (actually the staff denied my tips)

I feel like home in Langham hotel and will definitely visit them again
Just with 2 stays per year, my voyager membership can be renewed!

lcpteck Sep 18, 12 6:53 am


Originally Posted by simonlui (Post 19330418)
I stayed in two Langham hotel recently, the experience is just awesome!

1. Langham Place Hong Kong
- It was a few days before my birthday. They prepared me a birthday cake!
- handwritten welcome card, with signature of all staff in the relation team. I feel like home
- I stayed in studio place. The room is so excellent http://hongkong.langhamplacehotels.c...rime_place.htm
- very convenient to do shopping in Mong Kok. I will definitely choose it again when I visit HK

privilege with Voyager membership:
- free water x 2 + coke x 2 + fruit platter on arrival
- one more free newspaper everyday
- birthday cake (out of expectation!)
- room upgrade (but i didn't requested for it, since the class above studio place is not my favourite...
- free internet

=========

2. Langham Place Boston

I stayed for 5 days. another awesome experience
- free breakfast everyday. I love their traditional breakfast and will visit them again just for the breakfast!
- free internet
- free room upgrade... i am upgraded to a more spacious room
- free water, softdrink, fruit platter, + newspaper
- the staff are really nice. carry luggage for me on my arrival and departure, not asking for tips until i give them (actually the staff denied my tips)

I feel like home in Langham hotel and will definitely visit them again
Just with 2 stays per year, my voyager membership can be renewed!

Thanks for the review, hope to see more.

I wonder what's the main difference in concept between Langham and Langham Place hotels...

lcpteck Sep 26, 12 8:04 am

Any Destiny members care to share their experiences?


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