Yes, very sweet

Wow, that's great to hear. ^

BRG Success
 

Responded within 24hrs


Customer's reserved location with Langham
=============================================

Arrival Date: 2013-11-30

Hotel: The Langham, London

Reserved Rate: 360
===========================================

Lower rate that customer found

=============================================

Reserved Rate: 324

Found on (Web Address): www.expedia.com

Date(s) that the lower rate applies to: 2013-11-30

Currency: GBP

Date Found: 2013-10-08

Comment: flexible rate for classic room

Nice!

And then some!

Quite the price difference!

Do all BRG claims get responded to within 24 hours?

Made a BRG for Shanghai Xintiandi around 22 hours ago, still no reply. Re-sent the BRG again just now.

Is there phone number to call to chase?

Thanks!

Based on my previous failed BRG claim at this hotel, they only process it during their office hours mon-fri.

Thanks. How can they verify the claim if they don't check right away? Luckily I have saved the screen shot from the cheaper site - might come in handy in case the deal can't be found anymore.

You're right, that is a problem. So far nobody has posted any successful BRGs at this hotel. I guess not much people does any BRG claims or just not enough 1865 members in FT.

I still need 2 stays to maintain my status which will expire 2014. Will probably try a different city.

Does anybody have a direct email address for the BRG at Xintiandi Langham? It's 3pm Shanghai time and still no reply to my BRG claim submitted on Friday night.

I had to call them - they couldn't find my BRG initially. Had to email them directly after speaking on the phone. They just replied to me (with a copy of my original online submission form).

Reply from them: the third party's prices are now the same as Langham's own prices. So they won't honor the BRG. But they offered one category upgrade (which I would get anyway with my Voyageur status).

I'll reply back to them, enclosing my screenshot from the third party site (within 24 hours of course). I'll press for them to honor the BRG or give me a further category upgrade. I'll see what they say.

UPDATE: BRG honored after some back-and-forth emails and phone calls.

The Langham Melbourne
 

I can confirm that The Langham Melbourne also honours BRG claim after I submitted one last week. The Langham website rate was 325AUD per night. A third party rate is 298AUD per night. So ended up getting my booking rate reduced to 224AUD per night.

^

My membership year is expiring in July 2014 so I gotta start planning my 2 stays for next year. Probably try out one of their newer properties to see how consistent is their level of service. I only stayed once in Langham Xintiandi and the service was fantastico! :-:

Could someone tell me how long it takes to receive the Langham 1865 package in the mail? I am located in Canada.

Not sure, it's a pink package shipped from their headquarters in HK.