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Originally Posted by Gunnar Smithsen
(Post 20879682)
Received a reply overnight...
BRG claim success! Here's the claim: ============================================= Customer's reserved location with Langham ============================================= Confirmation Number: Arrival Date: 2013-11-06 Hotel: The Langham, Hong Kong Name on Reservation: Grant Smith Reserved Rate:$HKD2530 ============================================= Lower rate that customer found ============================================= Reserved Rate: $HKD1873 Found on (Web Address): Wotif.com Date(s) that the lower rate applies to: 2013-11-06 Currency: HKD Date Found: 2013-06-05 Comment: The rate found on wotif.com is lower than the price advertised on langhomhotels.com So as I mentioned earlier, with a 25% discount on the matched net rate over 4 nights, I'm quite chuffed! With the benefits of Voyager things are looking great for November! Actually, just noticed in the little "box" where it says "Hotel" it says "The Langham, Hong Kong" I'd have been worried were it not for the LPHK reservations department replying to the BRG claim ;) |
Originally Posted by Gunnar Smithsen
(Post 21153927)
As mentioned above, I have a BRG stay in November at Langham Place Hong Kong.
The turn around on my claim was roughly less than 12 hours. If you booked the flexible rate, was your competing rate nevertheless lower than the advance purchase rate? I read upthread that one has to book the advance purchase rate to qualify for the BRG...wonder if that's a standard policy for all Langham hotels or if individual hotels have the leeway to make their own rules. |
Originally Posted by macchiato
(Post 21235370)
Did you have to reserve the advance purchase rate (lowest possible rate)?
If you booked the flexible rate, was your competing rate nevertheless lower than the advance purchase rate? I read upthread that one has to book the advance purchase rate to qualify for the BRG...wonder if that's a standard policy for all Langham hotels or if individual hotels have the leeway to make their own rules. Here is the T&C's for Langham's BRG AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website. BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online. |
Originally Posted by Gunnar Smithsen
(Post 21240657)
macchiato,
Here is the T&C's for Langham's BRG AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website. BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online. |
Originally Posted by Gunnar Smithsen
(Post 21240657)
macchiato,
Here is the T&C's for Langham's BRG AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website. BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online. However, given that there's no centralized BRG team, it seems like each property is given the leeway to interpret the T&Cs as they see fit, so some hotels are stricter than others. lcpteck's BRG claim with Langham Xintiandi was shot down:
Originally Posted by lcpteck
(Post 20875553)
I tried with Langham Xintiandi, Shanghai.
No success as it seems you need to match against Langham's lowest rate (advance purchase rates). They even asked for booking confirmation email from the other provider. |
Glad to receive Voyager level for free.
one question about 3rd-party booking, like priceline, orbitz. Will I still receive for elite benefit, like late checkout or upgrade? Thanks for sharing experience! |
Originally Posted by chaiyi
(Post 21370973)
Glad to receive Voyager level for free.
one question about 3rd-party booking, like priceline, orbitz. Will I still receive for elite benefit, like late checkout or upgrade? Thanks for sharing experience! |
Originally Posted by lcpteck
(Post 21371671)
Why not go ahead and try and let us know the answer? I would not think so though...
Just want to know any existing experience and what I could expect in advance. |
Originally Posted by chaiyi
(Post 21375115)
Yes, probably I will since the price difference is like $80/night now.
Just want to know any existing experience and what I could expect in advance. If not, I would try a BRG with Langham... |
Originally Posted by Gunnar Smithsen
(Post 21375252)
Have you booked that rate with the OTA?
If not, I would try a BRG with Langham... |
Originally Posted by chaiyi
(Post 21375115)
Yes, probably I will since the price difference is like $80/night now.
Just want to know any existing experience and what I could expect in advance. |
Originally Posted by Gunnar Smithsen
(Post 21375252)
Have you booked that rate with the OTA?
If not, I would try a BRG with Langham... |
Originally Posted by chaiyi
(Post 21444000)
Indeed we filed a BRG and they responded very fast. So we got the discounted rate at Langham Boston.
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Originally Posted by chaiyi
(Post 21444000)
Indeed we filed a BRG and they responded very fast. So we got the discounted rate at Langham Boston.
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Originally Posted by lcpteck
(Post 21444557)
That's great, which OTA did you use for the lower rate?
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