Langham 1865 Program
Jan 18, 18, 7:26 am - Wikipost
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Sep 16, 13, 1:22 pm
#77
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
Originally Posted by chaiyi
I originally use hotels.com, but surprisingly they found a even lower rate at expedia themselves. I was more than happy to accept it.
Oct 9, 13, 12:48 am
#78
Join Date: Feb 2008
Location: BKK
Programs: ROP/G, *G, SPG/G, HHonors G, 1865 Voyager, MP Gold
Posts: 38
BRG Success
Responded within 24hrs
Customer's reserved location with Langham
=============================================
Arrival Date: 2013-11-30
Hotel: The Langham, London
Reserved Rate: 360
===========================================
Lower rate that customer found
=============================================
Reserved Rate: 324
Found on (Web Address): www.expedia.com
Date(s) that the lower rate applies to: 2013-11-30
Currency: GBP
Date Found: 2013-10-08
Comment: flexible rate for classic room
Customer's reserved location with Langham
=============================================
Arrival Date: 2013-11-30
Hotel: The Langham, London
Reserved Rate: 360
===========================================
Lower rate that customer found
=============================================
Reserved Rate: 324
Found on (Web Address): www.expedia.com
Date(s) that the lower rate applies to: 2013-11-30
Currency: GBP
Date Found: 2013-10-08
Comment: flexible rate for classic room
Oct 9, 13, 8:05 am
#79
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
Originally Posted by xingby
Responded within 24hrs
Customer's reserved location with Langham
=============================================
Arrival Date: 2013-11-30
Hotel: The Langham, London
Reserved Rate: 360
===========================================
Lower rate that customer found
=============================================
Reserved Rate: 324
Found on (Web Address): www.expedia.com
Date(s) that the lower rate applies to: 2013-11-30
Currency: GBP
Date Found: 2013-10-08
Comment: flexible rate for classic room
Customer's reserved location with Langham
=============================================
Arrival Date: 2013-11-30
Hotel: The Langham, London
Reserved Rate: 360
===========================================
Lower rate that customer found
=============================================
Reserved Rate: 324
Found on (Web Address): www.expedia.com
Date(s) that the lower rate applies to: 2013-11-30
Currency: GBP
Date Found: 2013-10-08
Comment: flexible rate for classic room
Oct 19, 13, 8:24 am
#81
Join Date: Dec 2003
Location: Hong Kong
Programs: CX DM
Posts: 1,081
Do all BRG claims get responded to within 24 hours?
Made a BRG for Shanghai Xintiandi around 22 hours ago, still no reply. Re-sent the BRG again just now.
Is there phone number to call to chase?
Thanks!
Made a BRG for Shanghai Xintiandi around 22 hours ago, still no reply. Re-sent the BRG again just now.
Is there phone number to call to chase?
Thanks!
Oct 20, 13, 3:00 am
#82
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
Originally Posted by Psychiatrist
Do all BRG claims get responded to within 24 hours?
Made a BRG for Shanghai Xintiandi around 22 hours ago, still no reply. Re-sent the BRG again just now.
Is there phone number to call to chase?
Thanks!
Made a BRG for Shanghai Xintiandi around 22 hours ago, still no reply. Re-sent the BRG again just now.
Is there phone number to call to chase?
Thanks!
Oct 21, 13, 12:35 am
#84
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
Originally Posted by Psychiatrist
Thanks. How can they verify the claim if they don't check right away? Luckily I have saved the screen shot from the cheaper site - might come in handy in case the deal can't be found anymore.
I still need 2 stays to maintain my status which will expire 2014. Will probably try a different city.
Oct 21, 13, 6:01 am
#86
Join Date: Dec 2003
Location: Hong Kong
Programs: CX DM
Posts: 1,081
I had to call them - they couldn't find my BRG initially. Had to email them directly after speaking on the phone. They just replied to me (with a copy of my original online submission form).
Reply from them: the third party's prices are now the same as Langham's own prices. So they won't honor the BRG. But they offered one category upgrade (which I would get anyway with my Voyageur status).
I'll reply back to them, enclosing my screenshot from the third party site (within 24 hours of course). I'll press for them to honor the BRG or give me a further category upgrade. I'll see what they say.
UPDATE: BRG honored after some back-and-forth emails and phone calls.
Reply from them: the third party's prices are now the same as Langham's own prices. So they won't honor the BRG. But they offered one category upgrade (which I would get anyway with my Voyageur status).
I'll reply back to them, enclosing my screenshot from the third party site (within 24 hours of course). I'll press for them to honor the BRG or give me a further category upgrade. I'll see what they say.
UPDATE: BRG honored after some back-and-forth emails and phone calls.
Last edited by Psychiatrist; Oct 22, 13 at 3:49 am Reason: Update information
Nov 5, 13, 4:32 pm
#87
Join Date: Feb 2006
Location: SYD and going nowhere
Programs: QR/VA Gold, QF Silver, HH Diamond, Marriott Gold
Posts: 1,521
The Langham Melbourne
I can confirm that The Langham Melbourne also honours BRG claim after I submitted one last week. The Langham website rate was 325AUD per night. A third party rate is 298AUD per night. So ended up getting my booking rate reduced to 224AUD per night.
Nov 5, 13, 8:22 pm
#88
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
Originally Posted by edison
I can confirm that The Langham Melbourne also honours BRG claim after I submitted one last week. The Langham website rate was 325AUD per night. A third party rate is 298AUD per night. So ended up getting my booking rate reduced to 224AUD per night.
My membership year is expiring in July 2014 so I gotta start planning my 2 stays for next year. Probably try out one of their newer properties to see how consistent is their level of service. I only stayed once in Langham Xintiandi and the service was fantastico! :-:
Feb 13, 14, 10:14 pm
#90
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
Originally Posted by AEmgee
Could someone tell me how long it takes to receive the Langham 1865 package in the mail? I am located in Canada.
