Sep 6, 2014, 7:42 am
Last edit by: intuition
Program is calendar year based, so the nights/stays earned in this year determines your status next year.
Consecutive nights are always counted as one stay, regardless of guest checks in and out.
Tiers
Gateway
Upgrade: 3 stays or 9 nights
Renewal: 1 stay or 3 nights (unclear how to achieve 3 nights without fulfilling the 1 stay criteria, but this is how the rules are communicated)
Notable perk: Fruit and bottled water upon arrival
Voyager
Upgrade: 5 stays or 15 nights
Renewal: 2 stays or 6 nights
Notable perk: Upgrade at check-in (subject to availability, Club access never included even if upgraded to "club room"), 1 personalised welcome gift
Destiny
Invite only, probably revenue based, targeted to top 1% of customers
Notable perk: Limousine transfer (one way), 2 personalised welcome gifts
For members of Voyager and Destiny tier, one complimentary suite upgrade is earned after 5 stays or 15 nights. The actual voucher is difficult to obtain and to use, see post 173.
Status-matches
Unknown if 1865 does matches, but off and on they offer complimentary tiers to different card holders.
A few FF program (eg BAEC) offers comped 1865 status
In december 2016 new rules were introduced. Newspaper perk was removed Tier qualification was changed so that it can be earned by nights aswell as by stays.
1865 PRIVILEGE ENHANCEMENTS
Best Rate Guarantee
1) Respective hotel will verify and approve/deny the BRG claim.
2) Must match room type and rate type.
Langham Place Xiamen
1) Seems to provide Club L access to Voyager and above members. Need verification.
Consecutive nights are always counted as one stay, regardless of guest checks in and out.
Tiers
Gateway
Upgrade: 3 stays or 9 nights
Renewal: 1 stay or 3 nights (unclear how to achieve 3 nights without fulfilling the 1 stay criteria, but this is how the rules are communicated)
Notable perk: Fruit and bottled water upon arrival
Voyager
Upgrade: 5 stays or 15 nights
Renewal: 2 stays or 6 nights
Notable perk: Upgrade at check-in (subject to availability, Club access never included even if upgraded to "club room"), 1 personalised welcome gift
Destiny
Invite only, probably revenue based, targeted to top 1% of customers
Notable perk: Limousine transfer (one way), 2 personalised welcome gifts
For members of Voyager and Destiny tier, one complimentary suite upgrade is earned after 5 stays or 15 nights. The actual voucher is difficult to obtain and to use, see post 173.
Status-matches
Unknown if 1865 does matches, but off and on they offer complimentary tiers to different card holders.
A few FF program (eg BAEC) offers comped 1865 status
In december 2016 new rules were introduced. Newspaper perk was removed Tier qualification was changed so that it can be earned by nights aswell as by stays.
1865 PRIVILEGE ENHANCEMENTS
Best Rate Guarantee
1) Respective hotel will verify and approve/deny the BRG claim.
2) Must match room type and rate type.
Langham Place Xiamen
1) Seems to provide Club L access to Voyager and above members. Need verification.
Langham 1865 Program
Sep 16, 2013, 1:22 pm
#77
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Oct 9, 2013, 12:48 am
#78
Join Date: Feb 2008
Location: BKK
Programs: ROP/G, *G, IHG Ambassador, HHonors G, 1865 Voyager, MP Gold
Posts: 43
BRG Success
Responded within 24hrs
Customer's reserved location with Langham
=============================================
Arrival Date: 2013-11-30
Hotel: The Langham, London
Reserved Rate: 360
===========================================
Lower rate that customer found
=============================================
Reserved Rate: 324
Found on (Web Address): www.expedia.com
Date(s) that the lower rate applies to: 2013-11-30
Currency: GBP
Date Found: 2013-10-08
Comment: flexible rate for classic room
Customer's reserved location with Langham
=============================================
Arrival Date: 2013-11-30
Hotel: The Langham, London
Reserved Rate: 360
===========================================
Lower rate that customer found
=============================================
Reserved Rate: 324
Found on (Web Address): www.expedia.com
Date(s) that the lower rate applies to: 2013-11-30
Currency: GBP
Date Found: 2013-10-08
Comment: flexible rate for classic room
Oct 9, 2013, 8:05 am
#79
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Responded within 24hrs
Customer's reserved location with Langham
=============================================
Arrival Date: 2013-11-30
Hotel: The Langham, London
Reserved Rate: 360
===========================================
Lower rate that customer found
=============================================
Reserved Rate: 324
Found on (Web Address): www.expedia.com
Date(s) that the lower rate applies to: 2013-11-30
Currency: GBP
Date Found: 2013-10-08
Comment: flexible rate for classic room
Customer's reserved location with Langham
=============================================
Arrival Date: 2013-11-30
Hotel: The Langham, London
Reserved Rate: 360
===========================================
Lower rate that customer found
=============================================
Reserved Rate: 324
Found on (Web Address): www.expedia.com
Date(s) that the lower rate applies to: 2013-11-30
Currency: GBP
Date Found: 2013-10-08
Comment: flexible rate for classic room
Oct 19, 2013, 8:24 am
#81
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,098
Do all BRG claims get responded to within 24 hours?
Made a BRG for Shanghai Xintiandi around 22 hours ago, still no reply. Re-sent the BRG again just now.
Is there phone number to call to chase?
Thanks!
Made a BRG for Shanghai Xintiandi around 22 hours ago, still no reply. Re-sent the BRG again just now.
Is there phone number to call to chase?
Thanks!
Oct 20, 2013, 3:00 am
#82
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Based on my previous failed BRG claim at this hotel, they only process it during their office hours mon-fri.
Oct 20, 2013, 3:27 am
#83
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,098
Thanks. How can they verify the claim if they don't check right away? Luckily I have saved the screen shot from the cheaper site - might come in handy in case the deal can't be found anymore.
Oct 21, 2013, 12:35 am
#84
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
I still need 2 stays to maintain my status which will expire 2014. Will probably try a different city.
Oct 21, 2013, 12:47 am
#85
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,098
Does anybody have a direct email address for the BRG at Xintiandi Langham? It's 3pm Shanghai time and still no reply to my BRG claim submitted on Friday night.
Oct 21, 2013, 6:01 am
#86
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,098
I had to call them - they couldn't find my BRG initially. Had to email them directly after speaking on the phone. They just replied to me (with a copy of my original online submission form).
Reply from them: the third party's prices are now the same as Langham's own prices. So they won't honor the BRG. But they offered one category upgrade (which I would get anyway with my Voyageur status).
I'll reply back to them, enclosing my screenshot from the third party site (within 24 hours of course). I'll press for them to honor the BRG or give me a further category upgrade. I'll see what they say.
UPDATE: BRG honored after some back-and-forth emails and phone calls.
Reply from them: the third party's prices are now the same as Langham's own prices. So they won't honor the BRG. But they offered one category upgrade (which I would get anyway with my Voyageur status).
I'll reply back to them, enclosing my screenshot from the third party site (within 24 hours of course). I'll press for them to honor the BRG or give me a further category upgrade. I'll see what they say.
UPDATE: BRG honored after some back-and-forth emails and phone calls.
Last edited by Psychiatrist; Oct 22, 2013 at 3:49 am Reason: Update information
Nov 5, 2013, 4:32 pm
#87
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
The Langham Melbourne
I can confirm that The Langham Melbourne also honours BRG claim after I submitted one last week. The Langham website rate was 325AUD per night. A third party rate is 298AUD per night. So ended up getting my booking rate reduced to 224AUD per night.
Nov 5, 2013, 8:22 pm
#88
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
My membership year is expiring in July 2014 so I gotta start planning my 2 stays for next year. Probably try out one of their newer properties to see how consistent is their level of service. I only stayed once in Langham Xintiandi and the service was fantastico! :-:
Feb 13, 2014, 10:14 pm
#90
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819