Langham 1865 Program

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Old Jan 18, 18, 7:26 am   -   Wikipost
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Program is calendar year based, so the nights/stays earned in this year determines your status next year.
Consecutive nights are always counted as one stay, regardless of guest checks in and out.

Tiers
Gateway
Upgrade: 3 stays or 9 nights
Renewal: 1 stay or 3 nights (unclear how to achieve 3 nights without fulfilling the 1 stay criteria, but this is how the rules are communicated)
Notable perk: Fruit and bottled water upon arrival

Voyager
Upgrade: 5 stays or 15 nights
Renewal: 2 stays or 6 nights
Notable perk: Upgrade at check-in (subject to availability, Club access never included even if upgraded to "club room"), 1 personalised welcome gift

Destiny
Invite only, probably revenue based, targeted to top 1% of customers
Notable perk: Limousine transfer (one way), 2 personalised welcome gifts


For members of Voyager and Destiny tier, one complimentary suite upgrade is earned after 5 stays or 15 nights. The actual voucher is difficult to obtain and to use, see post 173.


Status-matches
Unknown if 1865 does matches, but off and on they offer complimentary tiers to different card holders.
A few FF program (eg BAEC) offers comped 1865 status


In december 2016 new rules were introduced. Newspaper perk was removed Tier qualification was changed so that it can be earned by nights aswell as by stays.
1865 PRIVILEGE ENHANCEMENTS



Best Rate Guarantee
1) Respective hotel will verify and approve/deny the BRG claim.
2) Must match room type and rate type.

Langham Place Xiamen
1) Seems to provide Club L access to Voyager and above members. Need verification.
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Old Aug 7, 13, 10:18 pm
  #61  
 
Join Date: Feb 2006
Location: SYD and going nowhere
Programs: QR/VA Gold, QF Silver, HH Diamond, Marriott Gold
Posts: 1,521
Originally Posted by Gunnar Smithsen View Post
Received a reply overnight...

BRG claim success!

Here's the claim:




=============================================
Customer's reserved location with Langham
=============================================
Confirmation Number:
Arrival Date: 2013-11-06
Hotel: The Langham, Hong Kong
Name on Reservation: Grant Smith
Reserved Rate:$HKD2530
=============================================
Lower rate that customer found
=============================================
Reserved Rate: $HKD1873
Found on (Web Address): Wotif.com
Date(s) that the lower rate applies to: 2013-11-06
Currency: HKD
Date Found: 2013-06-05
Comment: The rate found on wotif.com is lower than the price advertised on langhomhotels.com



So as I mentioned earlier, with a 25% discount on the matched net rate over 4 nights, I'm quite chuffed!

With the benefits of Voyager things are looking great for November!

Actually, just noticed in the little "box" where it says "Hotel" it says "The Langham, Hong Kong"

I'd have been worried were it not for the LPHK reservations department replying to the BRG claim
I have very similar success for my stay in September, the rates are similar to yours and I also got 25% discount! I am looking forward to stay at LPHK!
kamchatsky is offline  
Old Aug 8, 13, 3:59 am
  #62  
 
Join Date: Sep 2012
Posts: 50
Originally Posted by Gunnar Smithsen View Post
As mentioned above, I have a BRG stay in November at Langham Place Hong Kong.

The turn around on my claim was roughly less than 12 hours.
Did you have to reserve the advance purchase rate (lowest possible rate)?

If you booked the flexible rate, was your competing rate nevertheless lower than the advance purchase rate?

I read upthread that one has to book the advance purchase rate to qualify for the BRG...wonder if that's a standard policy for all Langham hotels or if individual hotels have the leeway to make their own rules.
macchiato is offline  
Old Aug 8, 13, 9:46 pm
  #63  
 
Join Date: Jan 2013
Programs: A3 Gold, AF/KL Gold, 1865 Voyager, Le Club Platinum, HHonors Gold
Posts: 88
Originally Posted by macchiato View Post
Did you have to reserve the advance purchase rate (lowest possible rate)?

If you booked the flexible rate, was your competing rate nevertheless lower than the advance purchase rate?

I read upthread that one has to book the advance purchase rate to qualify for the BRG...wonder if that's a standard policy for all Langham hotels or if individual hotels have the leeway to make their own rules.
macchiato,

Here is the T&C's for Langham's BRG

AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website.

BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online.
Gunnar Smithsen is offline  
Old Aug 9, 13, 8:57 am
  #64  
 
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
Originally Posted by Gunnar Smithsen View Post
macchiato,

Here is the T&C's for Langham's BRG

AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website.

BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online.
Yeah my failed BRG with Langham Xintiandi, Shanghai was handled by the property itself so there's no centralized BRG Team.
lcpteck is offline  
Old Aug 16, 13, 4:07 am
  #65  
 
Join Date: Sep 2012
Posts: 50
Originally Posted by Gunnar Smithsen View Post
macchiato,

Here is the T&C's for Langham's BRG

AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website.

BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online.
Thanks. I read the BRG T&Cs beforehand and noticed that they did not specifically require booking the lowest rate (which is usually the advance purchase rate) to qualify for the BRG. My understanding as such was that just as long as you compare best flex vs. best flex, then you should be good - even if lower advance purchase rates were available on the Langham website. (I believe that was your experience with Langham Place in Hong Kong.)

However, given that there's no centralized BRG team, it seems like each property is given the leeway to interpret the T&Cs as they see fit, so some hotels are stricter than others. lcpteck's BRG claim with Langham Xintiandi was shot down:

Originally Posted by lcpteck View Post
I tried with Langham Xintiandi, Shanghai.

No success as it seems you need to match against Langham's lowest rate (advance purchase rates). They even asked for booking confirmation email from the other provider.
Anyway, good to know LP Hong Kong is pretty lenient. ^
macchiato is offline  
Old Sep 1, 13, 3:46 am
  #66  
 
Join Date: Nov 2012
Posts: 13
Glad to receive Voyager level for free.

one question about 3rd-party booking, like priceline, orbitz.
Will I still receive for elite benefit, like late checkout or upgrade?

Thanks for sharing experience!
chaiyi is offline  
Old Sep 1, 13, 8:28 am
  #67  
 
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
Originally Posted by chaiyi View Post
Glad to receive Voyager level for free.

one question about 3rd-party booking, like priceline, orbitz.
Will I still receive for elite benefit, like late checkout or upgrade?

Thanks for sharing experience!
Why not go ahead and try and let us know the answer? I would not think so though...
lcpteck is offline  
Old Sep 2, 13, 1:47 am
  #68  
 
Join Date: Nov 2012
Posts: 13
Originally Posted by lcpteck View Post
Why not go ahead and try and let us know the answer? I would not think so though...
Yes, probably I will since the price difference is like $80/night now.

Just want to know any existing experience and what I could expect in advance.
chaiyi is offline  
Old Sep 2, 13, 2:36 am
  #69  
 
Join Date: Jan 2013
Programs: A3 Gold, AF/KL Gold, 1865 Voyager, Le Club Platinum, HHonors Gold
Posts: 88
Originally Posted by chaiyi View Post
Yes, probably I will since the price difference is like $80/night now.

Just want to know any existing experience and what I could expect in advance.
Have you booked that rate with the OTA?

If not, I would try a BRG with Langham...
Gunnar Smithsen is offline  
Old Sep 2, 13, 9:18 am
  #70  
 
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
Originally Posted by Gunnar Smithsen View Post
Have you booked that rate with the OTA?

If not, I would try a BRG with Langham...
Yeah, let us know the outcome and which property this is.
lcpteck is offline  
Old Sep 12, 13, 8:54 pm
  #71  
 
Join Date: Aug 2012
Programs: HH Diamond, Hyatt Globalist, Marriott Gold, Club Carlson Gold, National EE, *G
Posts: 435
Originally Posted by chaiyi View Post
Yes, probably I will since the price difference is like $80/night now.

Just want to know any existing experience and what I could expect in advance.
The documentation that came with my card specifically makes reference to direct bookings and those through travel partners - whether they honor it might be a fight, however.
PointsNmiles is offline  
Old Sep 14, 13, 9:38 am
  #72  
 
Join Date: Nov 2012
Posts: 13
Originally Posted by Gunnar Smithsen View Post
Have you booked that rate with the OTA?

If not, I would try a BRG with Langham...
Indeed we filed a BRG and they responded very fast. So we got the discounted rate at Langham Boston.
chaiyi is offline  
Old Sep 14, 13, 12:04 pm
  #73  
 
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,742
Originally Posted by chaiyi View Post
Indeed we filed a BRG and they responded very fast. So we got the discounted rate at Langham Boston.
That's great, which OTA did you use for the lower rate?
lcpteck is offline  
Old Sep 16, 13, 4:23 am
  #74  
 
Join Date: Jan 2013
Programs: A3 Gold, AF/KL Gold, 1865 Voyager, Le Club Platinum, HHonors Gold
Posts: 88
Originally Posted by chaiyi View Post
Indeed we filed a BRG and they responded very fast. So we got the discounted rate at Langham Boston.
Discounted rate plus 20% further discount I hope
Gunnar Smithsen is offline  
Old Sep 16, 13, 11:00 am
  #75  
 
Join Date: Nov 2012
Posts: 13
Originally Posted by lcpteck View Post
That's great, which OTA did you use for the lower rate?
I originally use hotels.com, but surprisingly they found a even lower rate at expedia themselves. I was more than happy to accept it.
chaiyi is offline  

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