fortune wings

Old Apr 1, 21, 11:10 am
  #1  
Original Poster
 
Join Date: Nov 2014
Location: Chicago, IL
Programs: Miles and more, AA Advantage, UA Mileage Plus
Posts: 17
fortune wings

We have 3 accounts with fortune wings points (~30k points each) that are expiring this month. And I was trying to redeem it for hotel stays on Hainan site for the last 3-4 weeks, but every time when I go to hotel/rental cars redemption it says site under maintenance. Is there any other way to redeem it before it expires?
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Old Apr 23, 21, 2:04 pm
  #2  
 
Join Date: Oct 1999
Posts: 627
With 3 days to spare, I called Fortune Wings Club to inquire about an (unlikely) extension.

One of the English-speaking agents emailed me a tip...that actually worked!

You can donate just 1 point as a carbon offset donation, and that resets the activity timer for expiration. The transaction posted immediately, and my expiration was extended to 2023.
https://trip.hnair.com/frontend/greenFrontend/donate

PDF instructions from the agent attached - I was able to get through some of the errors by using just my last name and 10 digit US phone number.
Attached Images
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a330300 is offline  
Old May 13, 21, 6:33 am
  #3  
 
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 5,819
I , as many, earned my points on the HX fare mistake. I did a domestic redemption flight on HU in Jan 2020, and assumed the points balance was lost.
Today, unsolicited, I received the following email

:Dear Mr. Iluvsq,

Congratulations on retaining gold card, your membership card number is 50xxxxxx28. Fortune Wings Club recommend using electronic membership card for promotion of electronic self-service and also to reduce touches during epidemic period. For overseas departures, a physical card is required when you enjoy elite member services. Please call 950717 and provide your address for mailing of physical card. In regards to electronic card, please checkhttps://ffp.hnair.com/FFPClub/en/home/index.html



Thank you for your support for Fortune Wings Club.



Yours Sincerely,



The Fortune Wings Club Team

So it appears that only are my points still alive, they have also extended my Gold membership.
IluvSQ is offline  
Old May 30, 21, 4:50 am
  #4  
 
Join Date: Nov 2013
Posts: 490
Who are you guys even calling? I am trying to redeem my miles again but they are unable to call me after multiple attempts (contact via email) and they only have a non US number to call.
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Old May 31, 21, 9:49 am
  #5  
 
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 5,819
Originally Posted by omghaxcode View Post
Who are you guys even calling? I am trying to redeem my miles again but they are unable to call me after multiple attempts (contact via email) and they only have a non US number to call.
I booked my redemption online - no need to call.
IluvSQ is offline  
Old Jul 12, 21, 1:39 am
  #6  
 
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 513
Originally Posted by a330300 View Post
With 3 days to spare, I called Fortune Wings Club to inquire about an (unlikely) extension.

One of the English-speaking agents emailed me a tip...that actually worked!

You can donate just 1 point as a carbon offset donation, and that resets the activity timer for expiration. The transaction posted immediately, and my expiration was extended to 2023.
https://trip.hnair.com/frontend/greenFrontend/donate

PDF instructions from the agent attached - I was able to get through some of the errors by using just my last name and 10 digit US phone number.
THIS IS FANTASTIC.

I just redeemed one point. I had to make up a phone number (11 digits, didn't seem to matter that it's not valid). Got a text to my CORRECT phone number telling me it worked! THANK YOU SO MUCH FOR THIS.

Another tip, if you get a random message not in the pdf (as I did, my name was too long apparently) you can aim your phone at the screen and use google translate app to figure out what the message means.
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fairhsa is offline  
Old Jul 12, 21, 1:41 am
  #7  
 
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 513
Originally Posted by omghaxcode View Post
Who are you guys even calling? I am trying to redeem my miles again but they are unable to call me after multiple attempts (contact via email) and they only have a non US number to call.
Just use skype to ring China. I found the only way to do anything was to ring the chinese number but once I got through they were really helpful.
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Old Jul 12, 21, 5:39 pm
  #8  
 
Join Date: Nov 2013
Posts: 490
Originally Posted by fairhsa View Post
Just use skype to ring China. I found the only way to do anything was to ring the chinese number but once I got through they were really helpful.
I ended up using Viber credits which worked out in the end... they did manage to mess up my AS ticket and only corrected it 30m before doors closed (again, corrected by calling China) but I got on the plane and got home ok.
omghaxcode is offline  
Old Jul 12, 21, 7:32 pm
  #9  
 
Join Date: Apr 2004
Location: Motown
Programs: DL, WN, AA, IHG Spire, Hertz 5*
Posts: 3,325
Thanks! I just got an email saying my points will expire in October and also get the "system maintenance" message when attempting to book a hotel room.

I was going to ask if buying a few points will extend my balance, but this works too.
DavidDTW is online now  
Old Jul 27, 21, 10:05 am
  #10  
 
Join Date: Aug 2016
Posts: 90
Originally Posted by a330300 View Post
With 3 days to spare, I called Fortune Wings Club to inquire about an (unlikely) extension.

One of the English-speaking agents emailed me a tip...that actually worked!

You can donate just 1 point as a carbon offset donation, and that resets the activity timer for expiration. The transaction posted immediately, and my expiration was extended to 2023.
https://trip.hnair.com/frontend/greenFrontend/donate

PDF instructions from the agent attached - I was able to get through some of the errors by using just my last name and 10 digit US phone number.

Great tip! Thank you for sharing this.
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Doctorslices is offline  
Old Aug 2, 21, 12:28 am
  #11  
 
Join Date: Jul 2020
Posts: 359
Can fortune wing points be used for a BA redemption? I'm trying to use my points for a intra-Europe redemption and when calling the China number I said I wanted to redeem my points for TAP flights. But after telling the agent where I want to go, she brought up BA flights.

On the website, there's no mention of any HU-BA partnership nor any BA award chart.
On Time Reports is offline  
Old Aug 22, 21, 6:49 pm
  #12  
 
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,062
This is maddening. Most of last year when I checked my balance I got a message that the account information was not valid or their system was down for maintenance. Earlier this year I contacted FW to fix it and while I could access the account the balance was zero. After two months I wrote it off. Now I get an email reminding me that my 80k miles will expire in a few months and lo and behold, the miles are back. I check the online hotel redemption and it is down for maintenance, apparently for quite a long time based on this thread.

Anyone else who had miles and could not access them, take a look, they may be back.
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uanj is offline  
Old Sep 28, 21, 9:15 am
  #13  
 
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.6MM, Hertz PC
Posts: 4,746
Originally Posted by uanj View Post
Anyone else who had miles and could not access them, take a look, they may be back.
I actually think mine had expired also, as I wasn't paying attention to them.
Just recently received an email saying that they're going to expire soon. huh?

Saw this thread, and donated 1 point!

"Validity Period 09/28/2023" YESSS!!!

Originally Posted by fairhsa View Post
Another tip, if you get a random message not in the pdf (as I did, my name was too long apparently) ....
This also happened to me. "Signature" [Name] was auto-filled "too long". I cut it down to LAST NAME only, and it worked just fine.

THANKS a330300 for this!!!
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narvik is offline  
Old Sep 29, 21, 12:18 am
  #14  
 
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,062
Originally Posted by narvik View Post
I actually think mine had expired also, as I wasn't paying attention to them.
Just recently received an email saying that they're going to expire soon. huh?

Saw this thread, and donated 1 point!

"Validity Period 09/28/2023" YESSS!!!



This also happened to me. "Signature" [Name] was auto-filled "too long". I cut it down to LAST NAME only, and it worked just fine.

THANKS a330300 for this!!!
ditto on the thank you to a330300!

I just went through the process today. You have to use the pdf link, links from Hainan US website or HK Airlines did not work for me. I also had to shorten my name to last name only on the donation summary page. But I got a text message on my Chinese number saying my donation was made so let's hope it goes through OK!
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uanj is offline  
Old Oct 8, 21, 9:20 pm
  #15  
 
Join Date: Jul 2012
Posts: 145
Trying to bank the 1 point, I can’t get past the page where you put in the membership number and password. A message comes up saying an error has occurred. Anyone else having this problem?
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