This is maddening. Most of last year when I checked my balance I got a message that the account information was not valid or their system was down for maintenance. Earlier this year I contacted FW to fix it and while I could access the account the balance was zero. After two months I wrote it off. Now I get an email reminding me that my 80k miles will expire in a few months and lo and behold, the miles are back. I check the online hotel redemption and it is down for maintenance, apparently for quite a long time based on this thread.

Anyone else who had miles and could not access them, take a look, they may be back.