TVCMH

For those activating the million mile trial offer, do these auto renew to paid memberships at the end of the term?

knicksplayer

Was told no.

jb831

Received e-mail confirmation today that I qualified for the three-month trial (I provided proof of my AA ExPlat status). You do have to speak with a sales rep before they actually "activate" your membership though, and if you try to book an appointment in their calendar, there are no free slots for two weeks. (So I'm guessing this was a successful membership boost for them!). The earliest available appointment when I checked about 90 minutes ago was Monday, June 19, and now it's Wednesday, June 21. Looks like a lot of people received their "approval" e-mails today!

millions

I'm so excited for you guys!! Who needs short shuttle availability or any decent empty legs in the summertime, anyway?

mwood20

Helicopter transfers in NYC are "temporarily suspended" while they are negotiating a contract with the operator. Nice of them to let the members know
Looks like I'll just use Blade.

eethan

Anyone with membership can tell us how much it costs to book a seat on the regular shuttle service from SF to either NYC or MIA?

T-15.01

NYC is 5500 and Mia same but need to charter to Mia as no regular shuttle there. So it's 20k to get 4 seats.

GUWonder

Sounds like money problems for the company.

T-15.01

hardly able to draw that conclusion. The jets are still flying, and they're far more expensive and frequent than a $2k cost of each helicopter. They're a startup, so it's implied they're challenged by numbers being in the red. That a heli operator is not presently available is no different to the deals providers changing, and shuttle providers changing too. they don't own the aircraft, they outsource them. not saying they aren't struggling financially, but while jets are flying around under the Jetsmarter banner, they're still flying high, quite literally! :-)

freq.flyer

Few days ago I flew with a Jetsmarter shuttle, a CJ2 was advertised, with 5/6 seats taken, at the end I got a confirmation that my plane was a citation mustang.. So a 4 seater plane and we were only 3 onboard.

We all agreed that they're probably showing some fake reserved seat so they can put a smaller airplane (citation mustang instead of a CJ2 = cheaper for them and less confortable for us). It's crazy and definitely not fair.

According to their terms "JetSmarter may fulfill your booking on another aircraft model that is equivalent or greater in class". Which is obviously not the case and quite the opposite.

Am I the only one to experience this ?

GUWonder

The negotiations with the contracted operator having suspended its helicopter service pending payments and the issues involved at this point in JetSmarter dealing with alternative counterparties for the same kind of service speak to how money matters.

What's the sales value of a list of those with large airline and bank program miles/points balances? Is that what they are going to shop around when their financing and cash use options end up at their end?


I am very curious to know how many others have had your kind of experience.

Have you tried to get a refund/discount/credit for this kind of service substitution? If so, what did they say in response to such a request?

freq.flyer

Talked to a friend and he got the same experience once, I haven't asked for any compensation and even if I did, I won't share it here. According to their general agreement, if you complain about JS publicly, they can cancel your membership without any refund. I don't wan't to take the risk.

mwood20

Every shuttle I have taken has always been on what was listed in the app.

GUWonder

When a company claims the right to cancel a paid-for service without a refund for nothing more than publicly complaining about a service and acts upon it, that indicates to me that this may be a bankrupt company, ethically or financially, that is rotten from the top.

If I noticed a pattern of such behavior from the company, I'd be very concerned about doing business with the company, whether as its customer or as its supplier. They say a fool and his/her money are soon parted. While we most commonly think of that being applicable to customers, that goes for foolish suppliers to a company too who don't demand adequate payment/security so as not to end up as ultimately-unpaid/underpaid creditor of a company with which a person/company is doing business.

Have any of this company's suppliers of fixed wing flight service complained about payment arrears/irregularities?

imperialg

That happened with me. I was going from Paris to England (Luton) and it was supposed to be on a CJ2, but ~48 hours before departure the available seats decreased from 5 to 3. I figured that two other people were flying with me, but within 12 hours of departure I got a message that they substituted the plane to a Phenom 100.

I was fine with the Phenom 100 since I was the only one on board, but if there were 3 other people, it would have been an uncomfortable flight.