Originally Posted by NotJustDreaming (Post 36451774)

Earlier she said the RTW fares were kind of 'above her head'

Originally Posted by Dr. HFH (Post 36452037)

Are you certain that you spoke with the RTW desk 800-247-3247? I've been using it for years and have never run into an agent that didn't have a reasonably good understanding of the rules. Is it possible that you called during off-hours and the call was routed to a regular agent? (I have no idea if the RTW desk calls are sent to regular phone agents when the RTW desk is closed.)

Originally Posted by NotJustDreaming (Post 36451774)

Thanks for your reply ironmanjt
Much appreciated.

I called back and got the exact same agent. LOL

It's all worked out in the end.
I actually got a refund! (I don't know what kind of emoji to put here)

She tried to be helpful but was kind of talking nonsense (IMO) as she said she really did not know what was going on and was just reiterating notes from the fare department without context. She thought supervisor could explain better. Supervisor concluded it was an 'error fare'. "These tickets are pricing for way more than what you paid." Supervisor called fare department and said she was so happy she did because it has all worked for me and that I even get a refund. Earlier she said the RTW fares were kind of 'above her head'.

Based on what the original agent was quoting, I think maybe it was recorded overall as a 'voluntary change' (because of the date changes for subsequent flights) which resulted in reticketing and repricing. Hence the email. But then ticketing saw the RJ changes and went through and issued the ticket before I woke up. I dunno. I could see everything in order prior to phoning. Maybe I should not have.

In her closing, the supervisor said in her opinion this ticket should never have been issued because both over the water segments were not AA. (I've read this before).

Added later:
I imagine this is how people feel dealing with the QF agents after booking on the Oneworld site.
(I know I may have messed things up myself)

Originally Posted by izzik (Post 36452344)

I think you got lucky... suggest that you don't touch the ticket again for changes. Yes, there are rules but in case of error fares (in addition to the notion that it was never supposed to ticket w/o AA overwater), it's uncommon for the airline to side with you.

Originally Posted by izzik (Post 36452344)

I think you got lucky... suggest that you don't touch the ticket again for changes. Yes, there are rules but in case of error fares (in addition to the notion that it was never supposed to ticket w/o AA overwater), it's uncommon for the airline to side with you.

Originally Posted by izzik (Post 36452344)

I think you got lucky... suggest that you don't touch the ticket again for changes. Yes, there are rules but in case of error fares (in addition to the notion that it was never supposed to ticket w/o AA overwater), it's uncommon for the airline to side with you.

Originally Posted by zoombee (Post 36453478)

On my (first segment already flown) DONEx, I'm trying to change the date on a domestic AA flight (marketed and metal) to one which both expert flyer (D1, USA POS) and ITA matrix show D availability. I've called the AA RTW desk and both times they saw no availability.
I then went to aa.com to check a cash booking. The "details" pop-up on the "Your trip summary" says the booking I started would be in D.
Is this a known / common issue? Any advice beyond letting time pass and/or calling a 3rd/4th/... time?

Originally Posted by danger (Post 36453479)

I don't think it's correct to call these error fares, certainly not in the traditional sense. And the fact AA ticketed it apparently in contradiction to its own stated policy (one that isn't in the fare rules) also shouldn't be the passenger's concern or something it's penalised by.

Originally Posted by wandering_fred (Post 36454073)

AA on its USA flights with connections is being very picky on married segments. DEN-TUS is being painful to get good connections.
What are the flights for that day?
Married segments do not help wandering
Fred

Originally Posted by danger (Post 36453479)

I don't think it's correct to call these error fares, certainly not in the traditional sense. And the fact AA ticketed it apparently in contradiction to its own stated policy (one that isn't in the fare rules) also shouldn't be the passenger's concern or something it's penalised by.

Originally Posted by dvs7310 (Post 36454075)

Yeah, exactly. They were the same price in EGP ex-CAI for many years before this. There was no error, they were issued at the correct EGP price that had been standing prior to the EGP devaluation. But even at that, they're not significantly cheaper than ex-OSL and ex-TYO that are currently available. I think I saved $2000 on my ex-CAI vs. an ex-TYO, that's hardly something to call an error fare. Pre-devaluation the ex-CAI price in $ was similar to ex-OSL, both are / were highly susceptible to swings from YQ charges (ex-TYO is not). In my case it just so happened to be that I had a chance to build in a stopover in DOH so I didn't have much in terms of positioning for the CAI departure, but for many others, that $2000 savings may have been eroded away by positioning.

Originally Posted by zoombee (Post 36454134)

Thanks Fred. I think you've worked it out. The change would turn a stopover into a transit (I'm aware this may be treated as rerouting). Using expertflyer to look up D availability for the two segments married, I do indeed get D0. Hmm .... need to get my thinking cap on. I appreciate the help.

Originally Posted by wandering_fred (Post 36456564)

Compounded by a lack D class availability almost everywhere with AA domestic even when not connecting.

Originally Posted by Dr. HFH (Post 36452037)

Are you certain that you spoke with the RTW desk 800-247-3247? I've been using it for years and have never run into an agent that didn't have a reasonably good understanding of the rules. Is it possible that you called during off-hours and the call was routed to a regular agent? (I have no idea if the RTW desk calls are sent to regular phone agents when the RTW desk is closed.)

Originally Posted by glenny84 (Post 36476249)

We just started a ex-HND DONE4 fare yesterday. Thanks for all of the information in this thread! 16 segments - but lesson learned - I should've been monitoring our flights for any schedule changes/tickets being reIssued.

Long story short - one of our domestic US flights (AUS->MCO) next year was cancelled, and AA rerouted us AUS->DFW->MCO. We weren't notified of this change, and our tickets still showed as ticketed. We tried to check-in multiple times at the JL desk, the night before our flight to BKK, and they told us that we did not have a e-ticket (we previously had ticket numbers), and to contact American. After waiting for the AA RTW desk to open, it took 3 different agents to finally solve our problem. The reroute, took us up to 17 segments (which is invalid). Someone at AA apparently reissued our tickets as paper tickets the day before our flights were to start. After 3 hours and multiple calls, AA was finally able to reissue our tickets as e-tickets, and we were finally able to check-in. Just a learning lesson for us!

Originally Posted by glenny84 (Post 36476249)

The reroute, took us up to 17 segments (which is invalid).

Originally Posted by glenny84 (Post 36476249)

Someone at AA apparently reissued our tickets as paper tickets the day before our flights were to start.

Originally Posted by Dr. HFH (Post 36476704)

In the event of involuntary rerouting, the 16 segment limit is often exceeded with no problem.

Originally Posted by Dr. HFH (Post 36476704)

I didn't know that paper tickets still existed.

Originally Posted by wijibintheair (Post 36491376)

Good afternoon/morning all. Could someone just confirm that this would be a valid itinerary (can't use the online tool as for some reason it keep reverting to a Global Explorer Fare even when clicking through from a Oneworld Explorer tab) - This would be for a DONE3

OSL-DOH-LAX-ANC-LAX-JFK-BGI-MIA-JFK-HND-SIN-CMB-SIN-HND-LHR-DOH-OSL

I suppose my main concern is whether or not the LHR-DOH-OSL sector right at the end is valid. LHR would be the only stopover longer than 24 hours in Europe-Middle East

Thanks.

Originally Posted by dvs7310 (Post 36491525)

Definitely nothing wrong with DOH connections for intra-Europe.

Without knowing where your connections vs. stopovers are it's hard to comment on much else. If QF is your ticketing carrier, they won't allow stopovers in the same city twice, despite being allowed in the rules. (JFK, DOH, HND, SIN are all potential double stopovers without the x connection mark)

Originally Posted by wijibintheair (Post 36491872)

Updated with stopovers:

OSL-xDOH-LAX-ANC-xLAX-JFK-BGI-MIA-JFK-xHND-SIN-CMB-xSIN-HND-LHR-xDOH-OSL

The only city where I am planning on a stop of more than 24 hours twice would be New York - which as far as I understood was within the rules.

Originally Posted by izzik (Post 36495491)

ANC to JFK connecting in LAX may not work, so be open to alternatives.

Originally Posted by ironmanjt (Post 36495541)

One tip from my recent ticket with lots of ANC stops: using AS via SEA gives you lots more protection if things go wrong as they fly SEA-ANC up to 12x a day depending on season.

Originally Posted by henry999 (Post 36495931)

Just out of curiosity, what would you suggest in place of the OP's ...-DOH-LAX-ANC-lax-JFK-...? I note from his mini-bio that the OP is in the BAEC. So am I. A couple of years ago we were booked on ...-LAX-ANC-ORD-... which would have garnered 280 BA tier points. We were involuntarily re-routed to LAX-sea-ANC-sea-ORD, which yielded only 160. Fortunately, the lost 120 TPs weren't crucial to our Gold re-qualification -- but they might have been. :(

Originally Posted by izzik (Post 36496622)

Married segment issues.

Originally Posted by henry999 (Post 36495931)

Just out of curiosity, what would you suggest in place of the OP's ...-DOH-LAX-ANC-lax-JFK-...? I note from his mini-bio that the OP is in the BAEC. So am I. A couple of years ago we were booked on ...-LAX-ANC-ORD-... which would have garnered 280 BA tier points. We were involuntarily re-routed to LAX-sea-ANC-sea-ORD, which yielded only 160. Fortunately, the lost 120 TPs weren't crucial to our Gold re-qualification -- but they might have been. :(

Originally Posted by henry999 (Post 36495931)

A couple of years ago we were booked on ...-LAX-ANC-ORD-... which would have garnered 280 BA tier points.

Originally Posted by wijibintheair (Post 36497676)

Am curious as to how you would have gotten 280 from an ANC-LAX-ORD - from a business class perspective that would have earned 140 tp for the ANC-LAX and 40 tp for the LAX-ORD which is below the magical 2000 mile distance?

Originally Posted by henry999 (Post 36498040)

Sorry, who said anything about LAX-ORD?

Originally Posted by wijibintheair (Post 36506288)

Does anyone have experience crediting miles on AA and BA flights to AAdvantage on a DONE* ticket? How do they calculate the cost or is it done on a mileage basis?

Originally Posted by wijibintheair (Post 36506288)

Does anyone have experience crediting miles on AA and BA flights to AAdvantage on a DONE* ticket? How do they calculate the cost or is it done on a mileage basis?

Originally Posted by nufnuf77 (Post 36507461)

I have an issue ticketing one of these (I am a TA and have done hundreds). for some reason the below itinerary is fine but when i add PER-SYD between 2-3 it errors out - any idea why?
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