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kayzng Jun 7, 2024 4:47 am


Originally Posted by dvs7310 (Post 36287214)
Example on my next RTW itinerary I have:

HND-JFK (JL)
JFK-GRU (AA metal JL Code)
GRU-DFW (AA metal JL Code)
DFW-STL (AA code)
STL-SEA-DOH (AS, QR codes)

That would never in a million years be allowed by AA RTW desk. And would be detrimental to an AAdvantage member if it wasn't JL, AS, and QR coded.

Is your trip ticketed by QF through the RTW tool?

dvs7310 Jun 7, 2024 7:37 am


Originally Posted by kayzng (Post 36288847)
Is your trip ticketed by QF through the RTW tool?

Yes, but I booked with placeholders that I knew would require changing. I paid the $125 the day after it was ticketed to fix it the way I actually wanted it since the tool can't do codeshares and can't do QR on the first segment. It's well worth the additional fee for how I structured it.

kayzng Jun 7, 2024 8:55 pm


Originally Posted by dvs7310 (Post 36289147)
Yes, but I booked with placeholders that I knew would require changing. I paid the $125 the day after it was ticketed to fix it the way I actually wanted it since the tool can't do codeshares and can't do QR on the first segment. It's well worth the additional fee for how I structured it.

Do you mind to share your itinerary and which segment you manage to get QR codeshare?

I just got a reply from QF Twitter team, the response was same with call, they cant see it in reservation system, thus, cant book for me under QR code.

SwedishGirl Jun 8, 2024 1:44 am

I’ve been following this latest discussion and do not understand the importance of having certain flight codes on the flights. For example JL when flying on AA. Why does this matter?


kayzng Jun 8, 2024 2:47 am


Originally Posted by SwedishGirl (Post 36290904)
I’ve been following this latest discussion and do not understand the importance of having certain flight codes on the flights. For example JL when flying on AA. Why does this matter?

https://cimg4.ibsrv.net/gimg/www.fly...860da01eff.jpg
I am using the calculator from QR.
for the same flight KUL-NRT, if under MH will get (Qpoints / Avios) 30/4173, under QR will be 81/15418

add: having said this, i have yet to validate this, just trying it ouy

ironmanjt Jun 8, 2024 8:48 am


Originally Posted by SwedishGirl (Post 36290904)
I’ve been following this latest discussion and do not understand the importance of having certain flight codes on the flights. For example JL when flying on AA. Why does this matter?

Some members use these tickets to maximize their points and/or status earnings, which can vary widely depending on the code on the flight.

allset2travel Jun 8, 2024 9:36 am


Originally Posted by dvs7310 (Post 36287214)

Careful about that because they'll generally require at least one AA long haul segment on an AA code. Additionally they have been known to disallow using non-AA codes on AA metal in the past. Sure they'll allow you to use any codeshare you want aside from those flights, but that can be significant.

Example on my next RTW itinerary I have:

HND-JFK (JL)
JFK-GRU (AA metal JL Code)
GRU-DFW (AA metal JL Code)
DFW-STL (AA code)
STL-SEA-DOH (AS, QR codes)

That would never in a million years be allowed by AA RTW desk. And would be detrimental to an AAdvantage member if it wasn't JL, AS, and QR coded.

Is the above code share strategy to enhance credit to an AA FFP? Credit would be by miles flown instead of proportional cost/total distance flown on RTW?
If not AA FFP, which FFP?
TIA.

SwedishGirl Jun 8, 2024 11:05 am


Originally Posted by ironmanjt (Post 36291452)
Some members use these tickets to maximize their points and/or status earnings, which can vary widely depending on the code on the flight.

Ah okay. Thanks for the explanation. I am a BA executive club member and thought that I would earn the same number of Avios/tier points on any One World flight regardless of the flight number. Is this not the case? 🫣

Mwenenzi Jun 8, 2024 1:53 pm


Originally Posted by SwedishGirl (Post 36291707)
Ah okay. Thanks for the explanation. I am a BA executive club member and thought that I would earn the same number of Avios/tier points on any One World flight regardless of the flight number. Is this not the case? 🫣

No. And the bonus due to status can change.
Also distance based vs spend base is another variation.
https://www.britishairways.com/en-gb...-avios/flights
Look as AA vs AS

*ONE* are A D or L fare class.
https://www.wheretocredit.com/qatar-airways/d
RDM
AS 225%
AA 250%
BA 125%
AY 125%
QR 175%


But for example with QF E fare basis (a very low cost fare bucket) only credits to QF. Does catch some BAEC flyers in Australia
https://www.wheretocredit.com/qantas...oogle_vignette

With OW earnings are based on marketing carrier (flight number) with an eligible operating carrier.

SwedishGirl Jun 8, 2024 2:26 pm


Originally Posted by Mwenenzi (Post 36291991)
No. And the bonus due to status can change.
Also distance based vs spend base is another variation.
https://www.britishairways.com/en-gb...-avios/flights
Look as AA vs AS

*ONE* are A D or L fare class.
https://www.wheretocredit.com/qatar-airways/d

But for example with QF E fare basis (a very low cost fare bucket) only credits to QF. Does catch some BAEC flyers in Australia
https://www.wheretocredit.com/qantas...oogle_vignette

With OW earnings are based on marketing carrier (flight number) with an eligible operating carrier.

That was helpful thanks! It appears that Tier points are not affected.

dvs7310 Jun 8, 2024 9:01 pm


Originally Posted by kayzng (Post 36290623)
Do you mind to share your itinerary and which segment you manage to get QR codeshare?

I just got a reply from QF Twitter team, the response was same with call, they cant see it in reservation system, thus, cant book for me under QR code.

On my most recent one it was JL codes on AA flights to / from Brazil. On past itineraries I've done QF codes on AA flights TPAC and QR codes on domestic AA flights for the same reason. There are QR codes on lots of AA flights to / from North America and into the Caribbean, as well as a lot of domestic flights that connect to QR gateways.

It's hard to say why the agents can't see your flight as a QR code, but maybe it's only a valid routing when connecting to QR?


Originally Posted by allset2travel (Post 36291545)
Is the above code share strategy to enhance credit to an AA FFP? Credit would be by miles flown instead of proportional cost/total distance flown on RTW?
If not AA FFP, which FFP?
TIA.

Yes, exactly. AAdvantage is extremely punitive for AA codes on RTWs when they credit as 'revenue base' which most seem to do now.

slhu82 Jul 4, 2024 10:17 pm


Originally Posted by dvs7310 (Post 36287214)
If you actually mean taxes (meaning government imposed charges) then no, they are the same for any carrier serving an airport. But if you actually mean YQ / YR then yes it varies significantly depending on ticketing carrier / marketing carrier / departure point, etc. Those are wildly variable. You may experiences increases or decreases in total price, especially ex- CAI and ex-OSL. ex-Japan is a lot more stable since there's no YQ. And yes you most likely have lower surcharges on a JL code than BA since BA is one of the worst offenders in the entirety of the oneworld alliance.





Absolutely not, it's either available or it's not. They can't just push availability in normal circumstances. But availability may be a bit different than you can see on your own.





Careful about that because they'll generally require at least one AA long haul segment on an AA code. Additionally they have been known to disallow using non-AA codes on AA metal in the past. Sure they'll allow you to use any codeshare you want aside from those flights, but that can be significant.


Example on my next RTW itinerary I have:

HND-JFK (JL)
JFK-GRU (AA metal JL Code)
GRU-DFW (AA metal JL Code)
DFW-STL (AA code)
STL-SEA-DOH (AS, QR codes)

That would never in a million years be allowed by AA RTW desk. And would be detrimental to an AAdvantage member if it wasn't JL, AS, and QR coded.

I had almost exact itinerary but booked from AA RTW desk. JL from JP to AA, AA round trip from US to South America, then QR from US to DOH.

dvs7310 Jul 5, 2024 9:48 am


Originally Posted by slhu82 (Post 36353568)
I had almost exact itinerary but booked from AA RTW desk. JL from JP to AA, AA round trip from US to South America, then QR from US to DOH.

Sure, but with the AA RTW desk you can't book it the way I did. That means little to people credtiing to programs other than AAdvantage, but means everything to AAdvantage members. We can't afford any long segments on AA codes if caring about LP earnings.

slhu82 Jul 5, 2024 10:20 am

Oh Ok, I get what you mean. I don't plan to credit to AAdvantage, I will provide AS or QR membership during check it, hopefully it will work out fine. But booking with AA and credited to AA hurts a lot.

Fossiebear Jul 7, 2024 4:51 pm

Changes to a BA Issued DONE4
 
I am looking to change the first leg of a DONE4 from CAI-CMN-JFK to CAI-LHR-JFK. Wondering if anyone can confirm:
1. Is there any problem transiting through Europe assuming the ticket ends in Europe?
2. Right now there is no D availability through BA on one way flights. However, if booked as outbound legs of a return on BA there is D availability. Additionally there is D class availability on the BA flights if booked as oneway on Iberia or American. Would BA be prepared to ticket this?
Thanks in advance

dvs7310 Jul 7, 2024 8:59 pm


Originally Posted by Fossiebear (Post 36359214)
I am looking to change the first leg of a DONE4 from CAI-CMN-JFK to CAI-LHR-JFK. Wondering if anyone can confirm:
1. Is there any problem transiting through Europe assuming the ticket ends in Europe?
2. Right now there is no D availability through BA on one way flights. However, if booked as outbound legs of a return on BA there is D availability. Additionally there is D class availability on the BA flights if booked as oneway on Iberia or American. Would BA be prepared to ticket this?
Thanks in advance

Since it's the first leg as you mention, I don't think it's an option anyway unless you pay up several thousands of dollars in fare difference. Unfortunately your ticket won't benefit from historical prices until you've flown the first segment. But for all intents and purposes, CAI and CMN are both Europe on these tickets as well.

chan1108 Jul 22, 2024 2:02 am

I am planing to change my ticket with a LAX-LHR segment. However I cannot find any D cabin in ITA MATRIX in any date. In oneworld RTW tool, there is only AA flight for LAX-LHR, while I want to post all the points to AAdvantage, which means I'd better not to choose AA/BA/IB. Is it possible for me to change to a AY codeshare flight for LAX-LHR?

kayzng Jul 22, 2024 2:14 am


Originally Posted by chan1108 (Post 36394812)
I am planing to change my ticket with a LAX-LHR segment. However I can find any D cabin in ITA MATRIX in any date. In oneworld RTW tool, there is only AA flight for LAX-LHR, while I want to post all the points to AAdvantage, which means I'd better not to choose AA/BA/IB. Is it possible for me to change to a AY codeshare flight for LAX-LHR?

if your ticket issued by QF, need to ask them to check whether the codeshare is available in their system or not

chan1108 Jul 22, 2024 2:20 am


Originally Posted by kayzng (Post 36394831)
if your ticket issued by QF, need to ask them to check whether the codeshare is available in their system or not

I contact QF via twitter hours ago, they still do not reply me yet.

kayzng Jul 22, 2024 2:26 am


Originally Posted by chan1108 (Post 36394841)
I contact QF via twitter hours ago, they still do not reply me yet.

the longest i ever wait for twitter was 5.5 days, by then, I was able to get through the right call rep, then I told them dont bother my twitter request.
https://cimg3.ibsrv.net/gimg/www.fly...4b1148048a.jpg

chan1108 Jul 22, 2024 2:34 pm

Did you change the city by QF? What's the charging rules for city change, I've heard QF call center will reprice the ticket.

Hennebou Jul 24, 2024 4:08 pm


Originally Posted by dvs7310 (Post 36292588)

Yes, exactly. AAdvantage is extremely punitive for AA codes on RTWs when they credit as 'revenue base' which most seem to do now.

This is helpful, thanks. Do you happen to know if that’s also the case for AA-marketed flights credited to BAEC?

looking at the flight calculator, the same flight (I checked LHR-HND with a A fare) yields significantly more Avios on BA and AA than on QR/QF/JL/CX. But given it’s a RTW ticket, I don’t know if the « per segment » avios would apply or if it would be the new « money spent multiplied by multiplier » system.

thank you

Dr. HFH Jul 24, 2024 6:24 pm


Originally Posted by Hennebou (Post 36403102)
looking at the flight calculator, the same flight (I checked LHR-HND with a A fare) yields significantly more Avios on BA and AA than on QR/QF/JL/CX. But given it’s a RTW ticket, I don’t know if the « per segment » avios would apply or if it would be the new « money spent multiplied by multiplier » system.

I don't fully understand your comment, but for QRPC, the base or starting point of the calculation (i.e., without premium cabin or elite status multipliers) is BIS miles, not spend.

dvs7310 Jul 24, 2024 7:36 pm


Originally Posted by Hennebou (Post 36403102)
This is helpful, thanks. Do you happen to know if that’s also the case for AA-marketed flights credited to BAEC?

looking at the flight calculator, the same flight (I checked LHR-HND with a A fare) yields significantly more Avios on BA and AA than on QR/QF/JL/CX. But given it’s a RTW ticket, I don’t know if the « per segment » avios would apply or if it would be the new « money spent multiplied by multiplier » system.

thank you

For that I'd have to point you to the BAEC forum. I don't remember if AA codes got shifted to the revenue model or not, and if RTWs were affected, as there was some speculation that they might not be but don't recall seeing data points.

Dr. HFH Jul 25, 2024 4:34 am


Originally Posted by Hennebou (Post 36403102)
But given it’s a RTW ticket, I don’t know if the « per segment » avios would apply or if it would be the new « money spent multiplied by multiplier » system.


Originally Posted by dvs7310 (Post 36403487)
For that I'd have to point you to the BAEC forum. I don't remember if AA codes got shifted to the revenue model or not, and if RTWs were affected, as there was some speculation that they might not be but don't recall seeing data points.

How would Avios or AAdvantage distinguish between an xONEx fare and any other fare? IIRC L, D, and A fare buckets are also used in non-xONEx tickets sometimes.

steveholt Jul 25, 2024 9:58 am

Does anyone have experience attempting to book a lap infant on a RTW fare?

dvs7310 Jul 25, 2024 10:15 am


Originally Posted by Dr. HFH (Post 36404160)
How would Avios or AAdvantage distinguish between an xONEx fare and any other fare? IIRC L, D, and A fare buckets are also used in non-xONEx tickets sometimes.

AA has (or had) special fares that would credit on distance vs. revenue. The most common ones were bought through AA Vacations, but not exclusive to that. So there was a separate earning chart for those. I think they've mostly disappeared, but still today opaque fares, like consolidator fares will credit as special fares on the appropriate fare code. D fares in that are 75% cabin bonus, 100% distance, and whatever AAdvantage status bonus you get (mine is 120%). Most RTW fares used to fall into that with AA but seems less and less likely anymore.

BA had initially said they'd treat RTW fares the same way. And there is definitely an easy way for them to know if it's a 'native' D fare vs. a RTW D fare, as your fare basis would be DONEx vs. whatever native D fare they had offered.

I have my first recently QF issued RTW segment on an AA code next month, so will see how it credits. Last time on a QF ticket they credited as distance, but my CX ticket had them credit as revenue, which was pretty awful.

Dr. HFH Jul 25, 2024 6:37 pm


Originally Posted by dvs7310 (Post 36404983)
And there is definitely an easy way for them to know if it's a 'native' D fare vs. a RTW D fare, as your fare basis would be DONEx vs. whatever native D fare they had offered.

Ah, good point.

I got tired of worrying about distance versus spend, so I credit everything to QRPC now, as virtually all of my flying is on DONE3 tickets.

aaupgrade Jul 26, 2024 4:16 am


Originally Posted by Dr. HFH (Post 36406189)
Ah, good point.

I got tired of worrying about distance versus spend, so I credit everything to QRPC now, as virtually all of my flying is on DONE3 tickets.

Thanks for this post as I'm considering going with QRPC after BA's changes. I went to BA after AA changed to $.

So, I went out to Qatar's web site, and also searched a few threads in the FT Qatar forum, looking for flight requirements for qualification but found no references. So my question, which hopefully you may know the answer, is "Does QRPC require QR flights for annual qualification, and if so how many?".

Thanks - Bob

dvs7310 Jul 26, 2024 5:34 am


Originally Posted by aaupgrade (Post 36406936)
Thanks for this post as I'm considering going with QRPC after BA's changes. I went to BA after AA changed to $.

So, I went out to Qatar's web site, and also searched a few threads in the FT Qatar forum, looking for flight requirements for qualification but found no references. So my question, which hopefully you may know the answer, is "Does QRPC require QR flights for annual qualification, and if so how many?".

Thanks - Bob

Yeah it's 4 flights OR 20% of your QPoints have to be earned on QR flights. I think most people would get 4 flights first, but in theory you could do something like LAX-DOH-AKL or SYD and that would easily exceed the 20% threshold since that's 186 / 176 QPoints (Assuming D Class) and the 20% threshold for Platinum would be 120. If you're doing the 4 segments, they can also be marketed flights, doesn't have to be QR metal.

Here's the relevant page you need

aaupgrade Jul 26, 2024 1:42 pm


Originally Posted by dvs7310 (Post 36407028)
Yeah it's 4 flights OR 20% of your QPoints have to be earned on QR flights. I think most people would get 4 flights first, but in theory you could do something like LAX-DOH-AKL or SYD and that would easily exceed the 20% threshold since that's 186 / 176 QPoints (Assuming D Class) and the 20% threshold for Platinum would be 120. If you're doing the 4 segments, they can also be marketed flights, doesn't have to be QR metal.

Here's the relevant page you need

Thanks, and thanks for the link. I went to that Qatar web page earlier but in my haste I missed the 4 sectors mention as I searched the page for the word flights.

headinclouds Aug 6, 2024 2:02 pm


Originally Posted by Hennebou (Post 36403102)
This is helpful, thanks. Do you happen to know if that’s also the case for AA-marketed flights credited to BAEC?
looking at the flight calculator, the same flight (I checked LHR-HND with a A fare) yields significantly more Avios on BA and AA than on QR/QF/JL/CX. But given it’s a RTW ticket, I don’t know if the « per segment » avios would apply or if it would be the new « money spent multiplied by multiplier » system.

thank you


Originally Posted by dvs7310 (Post 36403487)
For that I'd have to point you to the BAEC forum. I don't remember if AA codes got shifted to the revenue model or not, and if RTWs were affected, as there was some speculation that they might not be but don't recall seeing data points.

My experience is that the segments credit based on distance/cabin/status. I bought my ticket before Oct 2023, made routing changes after I flew the 1st segment in Feb 2024. For a 1st class flight with BA silver status I was earning between 2.5 and 3 times the distance on the JV partners BA/AA/JL. My flight LAX-ORD earned 5236 avios on AA, while my AS flight ORD-ANC earned 3558 avios. Flying the AA codeshare on BA metal from DFW-LHR earned 14,254 avios.

allset2travel Aug 8, 2024 11:03 am


Originally Posted by dvs7310 (Post 36407028)
Yeah it's 4 flights OR 20% of your QPoints have to be earned on QR flights. I think most people would get 4 flights first, but in theory you could do something like LAX-DOH-AKL or SYD and that would easily exceed the 20% threshold since that's 186 / 176 QPoints (Assuming D Class) and the 20% threshold for Platinum would be 120. If you're doing the 4 segments, they can also be marketed flights, doesn't have to be QR metal.

Here's the relevant page you need

Appreciate the link.
I have a simple but important question:
When does the QRPC qualifying year begin and end? I read 12-month period (???)
TIA

dvs7310 Aug 11, 2024 7:24 pm


Originally Posted by allset2travel (Post 36438516)
Appreciate the link.
I have a simple but important question:
When does the QRPC qualifying year begin and end? I read 12-month period (???)
TIA

Really for the QR forum if you want to verify. Might be in the ask anything thread. But from my understanding it's 12 months from your first Q Point credit, I don't believe it's a set xx month to xx month year like most programs.


allset2travel Aug 12, 2024 7:55 am


Originally Posted by dvs7310 (Post 36445817)
Really for the QR forum if you want to verify. Might be in the ask anything thread. But from my understanding it's 12 months from your first Q Point credit, I don't believe it's a set xx month to xx month year like most programs.

Thank you.
Will try that!

henry999 Aug 12, 2024 8:52 am

xONEx 'Point of origin'
 
Used to be, on an xONEx, two airports in the same city were deemed co-located and a transfer between them did not count; e.g., xxx-LGA//JFK-yyy counted as two segments. Not any more: nowadays it counts as three.

But how does co-location apply in regard to the Oneworld Explorer Rule 4(d), 'Travel may not be via the point of origin'? Would, for example, LGA-aaa-JFK-bbb ... be allowed, or would they say LGA and JFK are both NYC, so same 'point of origin'?

serfty Aug 12, 2024 4:22 pm


Originally Posted by henry999 (Post 36446887)
Used to be, on an xONEx, two airports in the same city were deemed co-located and a transfer between them did not count; e.g., xxx-LGA//JFK-yyy counted as two segments. Not any more: nowadays it counts as three. ...

IIRC This died around the time of the advent of universal e-ticketing.

In the '00 I remember being ticketed ORD-LON-DBV with the ORD flight into LHR and the DBV flight departing LGW.

Originally Posted by henry999 (Post 36446887)
.
But how does co-location apply in regard to the Oneworld Explorer Rule 4(d), 'Travel may not be via the point of origin'? Would, for example, LGA-aaa-JFK-bbb ... be allowed, or would they say LGA and JFK are both NYC, so same 'point of origin'?

Likely the former, as the latter would mean conflicting interpretations of the same consideration; although I have never tried it.

You would need to be careful so as not to be caught by the stopover in country of origin limit.

NotJustDreaming Aug 14, 2024 7:29 am

Hey!
I know there is HUCA and all...

Before I call back I'd like some of your insight.

I booked a DONE3 back in February ex-Cairo. Start is not until January 2025.

Yesterday, I received schedule change for the START DATE of the ticket that is for the same carrier but on the previous day. Not quite 24 hours earlier than originally booked.
Original RJ CAI-BKK via AMM.

I called AA RTW desk yesterday and rebooked QR CAI-BKK via DOH arriving BKK on the same day.

At the same time, because the agent said I could without charges, I moved the dummy dates for the remaining 14 segment to something more likely throughout next spring.

Overnight I got an email saying they could not proceed with the requested changes until they spoke with me.

I just got off the phone and after a bit told the nice lady on the phone that I'd have to HUCA.

She said that the new ticket incurs a $6k+ change in fees (not sure if it is per person). She suggested that I cancel the ticket and start over because regardless if I make the date changes now or after departure it will incur the same $6k changes in fees because they have increased since I booked.

I asked that the ticket be returned to original booking and she says it won't matter, price wise.

Advice?

ironmanjt Aug 14, 2024 7:47 am


Originally Posted by NotJustDreaming (Post 36451592)
Advice?

Extremely hard to say, since the big question is how your record has been documented. That's likely to have a strong influence on whoever you speak to next. However:

1) The change of the first 2 segments to a reasonable CAI-XXX-BKK is totally permitted free of charge. They're wrong there. Now, how much change is reasonable is at the mercy of the agent, but you are being totally reasonable to ask for anything "closer" to your original date than the 24 hr change they've offered you. Changing it by weeks? That might not fly without a refare, since they'll potentially argue you're changing more than the "forced" change.

2) Now that you've changed the other segments, you're in a bit of a pickle.. Asking them to put everything back as it was is a major ask, and unlikely to happen. Your best arguement is "your agent told me I could" but I've rarely seen that strategy work - unless you find the right sympathetic elite agent.\

All that said, now that the "mess" is made, a good agent will work with you to clean it up. Recognizing these fares WERE a steal, you're likely going to have to settle on "good enough" as opposed to perfect at this stage. Even changes to future segments can get messy with low-quality agents, so it's truly a case of having to put in some effort to get the deal to work. For now, if I were in your place, I would focus on getting something reissued that's at least acceptable to you with no upcharge. The more you fight for perfect, the less you are to get it in my opinion.

NotJustDreaming Aug 14, 2024 9:02 am

Thanks for your reply ironmanjt
Much appreciated.

I called back and got the exact same agent. LOL

It's all worked out in the end.
I actually got a refund! (I don't know what kind of emoji to put here)

She tried to be helpful but was kind of talking nonsense (IMO) as she said she really did not know what was going on and was just reiterating notes from the fare department without context. She thought supervisor could explain better. Supervisor concluded it was an 'error fare'. "These tickets are pricing for way more than what you paid." Supervisor called fare department and said she was so happy she did because it has all worked for me and that I even get a refund. Earlier she said the RTW fares were kind of 'above her head'.

Based on what the original agent was quoting, I think maybe it was recorded overall as a 'voluntary change' (because of the date changes for subsequent flights) which resulted in reticketing and repricing. Hence the email. But then ticketing saw the RJ changes and went through and issued the ticket before I woke up. I dunno. I could see everything in order prior to phoning. Maybe I should not have.

In her closing, the supervisor said in her opinion this ticket should never have been issued because both over the water segments were not AA. (I've read this before).

Added later:
I imagine this is how people feel dealing with the QF agents after booking on the Oneworld site.
(I know I may have messed things up myself)






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