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Originally Posted by serfty
(Post 36350763)
If AA discontinued a route, thereby forcing such an involuntary change then there should have been no $125 fee assessed.
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Originally Posted by paul4471
(Post 36350863)
Yeah but their argument was that at the time I set up the booking and for the date I booked that sector (Jan) that there was still that route available. I def take your point but the bigger picture for me was that I was prepared to suck up $125 and live with it to keep them on my side, especially since they had done such a huge favour in taking over the debacle Qantas had created and would not fix. Once I've flown the first sector I'm probably prepared to get a little more bold with standing my ground on such changes but just want to get the dang thing underway first.
Did you change the date or still flying on the same date? Flying the first sector locks in the price & rules. A big advantage for these (low priced) ex CAI *ONE* fares. |
Originally Posted by paul4471
(Post 36350863)
Once I've flown the first sector I'm probably prepared to get a little more bold with standing my ground on such changes but just want to get the dang thing underway first.
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Originally Posted by Dr. HFH
(Post 36350922)
You won't have any problem, that's one of the advantages I've found with the AA RTW Desk, and one of the reasons that I book all of mine with them now. If they deny you something that you're entitled to by the Rules, just show them where the Rules permit it, and they'll happily comply. Last time this happened to me, the agent said, "How about that. Yes, you're absolutely right!", and laughed about trying to remember all the rules and keep up with the changes.
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Originally Posted by Mwenenzi
(Post 36350911)
Why did you not wait until you had flown the first sector?
Did you change the date or still flying on the same date? Flying the first sector locks in the price & rules. A big advantage for these (low priced) ex CAI *ONE* fares. |
Originally Posted by paul4471
(Post 36351056)
Is there a written rule around cancelled routes? I get if it was before the date I had booked but this case was the route was cancelled for later date it just happened that in my itin the confirmed date was a placeholder only
I find it a real bummer that so few South America flights go from JFK and DFW anymore, they force you through MIA for the vast majority. What a hell hole of an airport to clear US immigration in, and it's also a sore spot in the network from Asia with no direct connections on JL, CX, or AA, you have to waste a segment just to get to MIA. I keep hoping that JL would open up a TYO-MIA route, but not holding my breath. I'd even be happy with a QF route, it might be too far from SYD, but from AKL is shorter than JFK. |
Originally Posted by paul4471
(Post 36351056)
Is there a written rule around cancelled routes? I get if it was before the date I had booked but this case was the route was cancelled for later date it just happened that in my itin the confirmed date was a placeholder only
On our DONE4 last year, we were booked HND-kul-adl-AKL-ADL-DOH. When QR discontinued the ADL< >AKL, I did some creative re-routing: HND-syd-PER-DRW-SYD-DOH. At first, the AA RTW agent mentioned a $125 fee but when I pointed out that none of the chenges would have been necessary had it not been for the QR cancellation, she was happy to waive it. |
Originally Posted by paul4471
(Post 36350710)
Ex-CAI route change info only. As prev posted I was originally on a QF issued ticket and able to get AA to take it over - thank goodness!. Anywhoo for anyone interested who is on an AA issued ex-CAI ticket I was forced to make changes to my routing yesterday as I called to push out my SEA-DFW-SCL sector and discovered that AA are discontinuing the route from end of March. This forced a change to SEA-MIA-SCL. I have not yet flown the first sector so the agent suggested a $125 change fee was likely and "possibly" a reprice if the fare had changed. This was obv concerning but since AA do not have a published XONEX fare out of CAI any longer I was prepared to wait and see - well good news is they came back today with the fee and it was just the $125 change fee. So it would appear that for at least some route changes a reprice wont happen on ex-CAI XONEX's of course YMMV. I'm not sure about taxes as don't know if a change between DFW and MIA would have seen any additional taxes/carrier charges under any circumstances (I assume adding a stop like LHR or CDG must incur an additional tax fee on top of the $125 at minimum)
I tried call and live chat, twice was told not possible. |
Originally Posted by kayzng
(Post 36351592)
Hi, how do you get AA to take over your QF issued ticket?
I tried call and live chat, twice was told not possible. |
Originally Posted by paul4471
(Post 36353337)
As previously noted I'm Lifetime Plat with AA, which would have no doubt helped and I was also dealing with them on a separate AA issued ex-TYO DONE5 at the time so I was able to segue the discussion from that into "could you help me with this". I suspect I got super lucky in all reality.
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Does anyone have experience with the no-show provision? I'm 11 segments into an Explorer (34k) and due to a family emergency may have to abandon it and take a nonstop home (coming back to do the 5 last segments at a later day).
If I just no-show the next segment, rules seem to imply a $125 fee which is totally reasonable...will I get hit with a second $125 fee if I change the routing when I pick up and rebook the last five segments? The rule seems a little vague to me. |
Trying to do a date change, but really having bad streak of luck.
1. Tried Twitter, not getting any response after 2 days 2. Tried call on second day, first time was on the call for 50 minutes, call rep said will call back, but never did. 3. Tried call on third day, line dropped few times, but call rep is courtesy enough to call back. Was put on hold before she need to refer to other colleague, end up she said, can change date, but will have change fee of 75USD per pax... unless I change myself online. I explained to her that I cant change it online, need to go through them. Then she insist if that's the case, there will be charges as stated. Should I try to call again? |
Originally Posted by kayzng
(Post 36355931)
Should I try to call again?
I found I have better luck on Sunday morning EST (Sunday early evening in Europe, around Midnight Sunday into Monday in Asia) - but this could just be coincidence. If they start being at all difficult, I would just hang up. |
Originally Posted by kayzng
(Post 36355931)
Should I try to call again?
From the Qantas Schedule of Fees web page, for bookings changed through Qantas Contact Centres the fee is AUD77 for international flights. According to the fare rules of Oneworld and Global Explorer tickets, airlines can charge this service fee. If your ticket is a First or Business class ticket, then the fee is waived - "No Change Booking Fees will apply for changes to a booking in Business or First, including date and time changes." (from the web page linked above) |
Originally Posted by ironmanjt
(Post 36355877)
Does anyone have experience with the no-show provision? I'm 11 segments into an Explorer (34k) and due to a family emergency may have to abandon it and take a nonstop home (coming back to do the 5 last segments at a later day).
If I just no-show the next segment, rules seem to imply a $125 fee which is totally reasonable...will I get hit with a second $125 fee if I change the routing when I pick up and rebook the last five segments? The rule seems a little vague to me. |
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