Originally Posted by Dr. HFH (Post 36358077)

Why not just reschedule the rest of the segments for, say, six months out (assuming that you have that much time left since your first flight on that ticket)? Then, when you're actually ready to fly, you can set all the dates and times to what you actually want. Or, if you're going to change the cities, you can also do that when you're ready to fly. But for now, just push all the dates out and leave the cities as they are.

Originally Posted by kayzng (Post 36358146)

I will continue to call on daily basis, and share the update here, hope can serve as data point.

Originally Posted by ironmanjt (Post 36358154)

I’ve been in this game for six months or so, so a bit of advice:

if you get agents who play these games and seem clueless and or confrontational just don’t waste your time. End the call.

There are good agents thwre, but getting them is a mystery. Don’t waste your time with the bad eggs - it’s not worth it. Given the extreme deal these tickets are/were I view this as part of the price we pay 😝

Originally Posted by ironmanjt (Post 36358154)

I’ve been in this game for six months or so, so a bit of advice:

if you get agents who play these games and seem clueless and or confrontational just don’t waste your time. End the call.

There are good agents thwre, but getting them is a mystery. Don’t waste your time with the bad eggs - it’s not worth it. Given the extreme deal these tickets are/were I view this as part of the price we pay 😝

Originally Posted by kayzng (Post 36358166)

I am still learning on how to detect good / bad agent so early as possible, for me,
Day 1, 3, & 4 are ok, they dont know how to do it, but they are seeking help.
Day 2 is certainly no go for me

I just dont understand why their Twitter team took so long.

PS. I am not sure if such update would qualify as within the topic, I view this as part of Booking Experience thus I chose this thread to update

Originally Posted by ironmanjt (Post 36358081)

Because I’m dealing with a family emergency and don’t have the time and patience to deal with QF at the moment lol.

Originally Posted by kayzng (Post 36358146)

Hi, just sharing my on going experience with QF on ex-CAI RTW date change, same departure, same destination, same airlines.
Twitter side - 4 days without any replies on initial requests, i did another follow up messages on day 3.
Call center
Day 1 - Spent about 45 minutes, agent said would need to refer to others, Promised to call back, but didnt get any. Taken note of the agent name
Day 2 - Spent about 1.5 hours, agent kept quite persistently checking with others. Line dropped 3 lines, and agent kept calling me back. In the last call, agent requested me not to hang up, else she wont call back again. I told her I didnt hang up, why would I do so after spending 1.5 hours on the call. She didnt buy it.
At last, she confirmed there is availability for me to change, but I need to buy like 70 dollars because I am using their service to change, if I do the change myself online. Then it would be no changes. I told her I cant change online, she didnt listen again. And insisted I have to pay if need her to change. I gave up. I taken note of the agent name too.
Day 3 - Similar to Day 1, spent about 45 minutes. Agent said need to wait for next shift when someone is familiar with such booking to assist, and will call me back once she able to resolve it. Taken note of her name.
Day 4 - No call back from Day 3 agent. Call again. This time the agent explained that she cant do it, because I am stopping at KUL 2x. I said no rules stated I cant stop twice in KUL, and this is a valid booking issue by QF. Plus, one of your colleague did a date change for me last month. She gave in, and said will need to check and call back. I stopped taken note of agent's name. I did get a missed call later, but I didnt manage to pick it up, could be Day 1, Day 3, or Day 4 agent.

Originally Posted by dvs7310 (Post 36333431)

Precisely, plus AA codes for AAdvantage members are highly risky. They seem more than likely to credit as revenue base, since AA insists on at least one long haul AA code (whether AA prime or codeshare), it's detrimental to AAdvantage earnings on these tickets. Some AAdvantage members don't really care, maybe they're getting plenty of LPs elsewhere but I feel like it's leaving money on the table to have any long haul AA codes at all when there are other alternatives available. I generally can't find any codeshares on AA flights to South and Central America except Brazil so those become acceptable inefficiencies, but no way I want an AA code on a TATL or TPAC. (Not to mention that AA codes aren't available on CX anymore since CX prefers to overfly Russia and it's forbidden by the US govt. for US carriers to codeshare on those)



I'm inclined to use a travel agent on my next one. (I'm aware of at least one of the agents that are active posters in here, not sure the other though... DM me if you wouldn't mind) I typically know exactly what I want, my priority is often getting the most advantageous codeshares for AAdvantage earning, but I already have that information from my planning. My fear had been before that I'd need a change or some kinds of service urgently while mid-trip.An airline being 24 hours has appeal for that reason, but QF's call center, at least had been, so bad that you can't consider them to be 24 hours anyway, no one can do anything without spending ages researching the rules, consulting support, etc.

That actually did happen when I had an accident in Georgia (the Republic of) on a QF ticket but still had 2 days to get the changes made, and even if it was more urgent could have accomplished it with a no-show. This was the first time I ran into the dreaded, we can't get a price from the call center when I needed to make changes to ticketed points to accomodate my injury. This was also before I knew about their Twitter team. In the end I did end up getting the change made, but it took many hours of effort, where a travel agent could have done it without the stress and likely within 12 hours even if I had emailed them just after they went to sleep.

I know it's always possible that something would happen where you really need a change on the spot and your travel agent may be sleeping, but you can't rely on QF to be able to handle it anyway. So keeping that in mind and trying to do any changes with at least a few days to spare is in my opinion the best way to approach these. Just be ready to pivot if something is super urgent and be prepared to no-show, pay the fee and let your agent deal with it in their morning.

Originally Posted by anc305 (Post 36361165)

dvs7310

Thanks for all your posts. Lots of good info. Is there a reason not to use JL besides the change fee as the ticketing agent ? Is it hard to call them up and have them put in an itenerary and then ticket it ?

Thanks

Originally Posted by kayzng (Post 36358146)

Hi, just sharing my on going experience with QF on ex-CAI RTW date change, same departure, same destination, same airlines.
Twitter side - 4 days without any replies on initial requests, i did another follow up messages on day 3.
Call center
Day 1 - Spent about 45 minutes, agent said would need to refer to others, Promised to call back, but didnt get any. Taken note of the agent name
Day 2 - Spent about 1.5 hours, agent kept quite persistently checking with others. Line dropped 3 lines, and agent kept calling me back. In the last call, agent requested me not to hang up, else she wont call back again. I told her I didnt hang up, why would I do so after spending 1.5 hours on the call. She didnt buy it.
At last, she confirmed there is availability for me to change, but I need to buy like 70 dollars because I am using their service to change, if I do the change myself online. Then it would be no changes. I told her I cant change online, she didnt listen again. And insisted I have to pay if need her to change. I gave up. I taken note of the agent name too.
Day 3 - Similar to Day 1, spent about 45 minutes. Agent said need to wait for next shift when someone is familiar with such booking to assist, and will call me back once she able to resolve it. Taken note of her name.
Day 4 - No call back from Day 3 agent. Call again. This time the agent explained that she cant do it, because I am stopping at KUL 2x. I said no rules stated I cant stop twice in KUL, and this is a valid booking issue by QF. Plus, one of your colleague did a date change for me last month. She gave in, and said will need to check and call back. I stopped taken note of agent's name. I did get a missed call later, but I didnt manage to pick it up, could be Day 1, Day 3, or Day 4 agent.

I will continue to call on daily basis, and share the update here, hope can serve as data point.

Originally Posted by Off.Grid (Post 36362029)

Hi

I just finished yesterday my ex-CAi DONE4 that was ticketed through Qantas.

My 2c on any changes to the xONEx ticket with QF: I now ask of the QF call centre "are you based in Hobart". If the answer is no, I politely decline to proceed and ring back. I also ring around 11am AEST as this seems to be better at getting Hobart based staff.

Hobart staff fix problems, other areas create problems. Sorry, but that's the reality of the situation. I'll never get the hours I've wasted back before this approach, but this now works.

Originally Posted by richard_from_syd (Post 36362094)

Originally Posted by Dr. HFH (Post 36362112)

That rule did exist at one time, but was eliminated years ago. Actually, I find it odd that the QF agent even knew about it. If s/he's been doing this for that long, s/he would know that the rule was eliminated long ago. Makes me wonder if they just didn't want to do the ticket.

Originally Posted by danger (Post 36362150)

I don't think the QF agent is referring to the long-removed restriction. I suspect it's more likely the agent is making something up or QF is introducing a new restriction of its own. I suspect it's th former.