Continued retaliation by NW FAs??
Jun 4, 2008, 11:55 am
#76
Join Date: Dec 2005
Posts: 439
"About 5 years or so, I observed a 'crazy' FA in action (thankfully, I have not seen anything like it since) and I watched her threaten a guy across the aisle from me with arrest upon landing if he did not either raise or lower (I cannot recall whether she wanted it up or down) the window shade. I saw the entire episode and my only explanation is that she was mentally disturbed, which I found particularly troubling in an unbridled authority, post 911, environment."
That's actually the FA doing his/her job and not being 'crazy'. Passengers such as the guy you sat next to sometimes think they are special and that safety regulations don't apply to them. They do. The FA was making that clear to him. I too often, especially up front, see people endangering the well being of others because they think they are better than everyone else and the rules don't apply to them. I'd be congratulating the FA. The passenger is required by law to follow his/her instructions. They announce this during the flight and the person in the wrong here was the jackass across the aisle, not the FA.
That's actually the FA doing his/her job and not being 'crazy'. Passengers such as the guy you sat next to sometimes think they are special and that safety regulations don't apply to them. They do. The FA was making that clear to him. I too often, especially up front, see people endangering the well being of others because they think they are better than everyone else and the rules don't apply to them. I'd be congratulating the FA. The passenger is required by law to follow his/her instructions. They announce this during the flight and the person in the wrong here was the jackass across the aisle, not the FA.
Guess what? It is neither an FAR or NW policy that window shades must be raised or lowered for take-off or landing or any other time. As a flight attendant myself, I get exasperated with other FAs who try to enforce regulations and policies that do not exist.
Jun 4, 2008, 12:00 pm
#77
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Just because there have been a couple of incidents in a relatively short period of time does not mean that OP is exaggerating what the NW employees did and minimizing his own actions. It would be more telling if he had a high percentage of "incidents" over his entire flight history. But skepticism will grow when there are multiple events within a short time.
That being said, there are always two sides to an issue, and unless there is video of the incidents or eyewitnesses who come forward, there will always be a little bit of doubt as to just what transpired.
I think the OP would be well advised to just take his business elsewhere for a while and try to get over this.
That being said, there are always two sides to an issue, and unless there is video of the incidents or eyewitnesses who come forward, there will always be a little bit of doubt as to just what transpired.
I think the OP would be well advised to just take his business elsewhere for a while and try to get over this.
Jun 4, 2008, 12:01 pm
#78
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...That's actually the FA doing his/her job and not being 'crazy'. Passengers such as the guy you sat next to sometimes think they are special and that safety regulations don't apply to them. They do. The FA was making that clear to him. I too often, especially up front, see people endangering the well being of others because they think they are better than everyone else and the rules don't apply to them. I'd be congratulating the FA. The passenger is required by law to follow his/her instructions. They announce this during the flight and the person in the wrong here was the jackass across the aisle, not the FA.
The FA does not have the right to threaten or intimidate a customer because they won't lower their shade during movie time if they prefer to look out the window - it has nothing to do with safety, and yet these forums are ripe with examples of FAs either yelling at customers who decline, or in some cases, reaching across them and slamming the shade down on their behalf.
Safety is safety - poor customer service under the pretend guise of safety is a FA who either needs more training, a reprimand or find alternate employment.
Jun 4, 2008, 12:13 pm
#79
Join Date: Aug 2006
Location: CLT
Posts: 7,249
Guess what? It is neither an FAR or NW policy that window shades must be raised or lowered for take-off or landing or any other time. As a flight attendant myself, I get exasperated with other FAs who try to enforce regulations and policies that do not exist.
It seems most of the Pinnacle and Mesaba flights I've been on recently have wanted ALL shades open for take-off an landing. Mine is pretty much always open on those short flights.
Jun 4, 2008, 12:13 pm
#80
Join Date: Aug 2006
Posts: 386
"About 5 years or so, I observed a 'crazy' FA in action (thankfully, I have not seen anything like it since) and I watched her threaten a guy across the aisle from me with arrest upon landing if he did not either raise or lower (I cannot recall whether she wanted it up or down) the window shade. I saw the entire episode and my only explanation is that she was mentally disturbed, which I found particularly troubling in an unbridled authority, post 911, environment."
That's actually the FA doing his/her job and not being 'crazy'. Passengers such as the guy you sat next to sometimes think they are special and that safety regulations don't apply to them. They do. The FA was making that clear to him. I too often, especially up front, see people endangering the well being of others because they think they are better than everyone else and the rules don't apply to them. I'd be congratulating the FA. The passenger is required by law to follow his/her instructions. They announce this during the flight and the person in the wrong here was the jackass across the aisle, not the FA.
That's actually the FA doing his/her job and not being 'crazy'. Passengers such as the guy you sat next to sometimes think they are special and that safety regulations don't apply to them. They do. The FA was making that clear to him. I too often, especially up front, see people endangering the well being of others because they think they are better than everyone else and the rules don't apply to them. I'd be congratulating the FA. The passenger is required by law to follow his/her instructions. They announce this during the flight and the person in the wrong here was the jackass across the aisle, not the FA.
Jun 4, 2008, 12:25 pm
#81
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Sorry, this is one of my pet peeves.
On-topic: I don't kiss up to anyone and the idea of bringing chocolates or other bribes/gifts for airline employees is just silly.
Jun 4, 2008, 12:35 pm
#82
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Could you please clarify (was briefly mentioned earlier in this thread): Is that only on the PNR of the specific itinerary, or is there also a "passenger permanent record"? (Geez, who'da thunk we'd be using this sort of terminology after we all thought we debunked that myth when we graduated grade school!).
) This supervisor felt that "customers are always right." According to note on this SE's PNR written by the GA at her home station, she demanded the upgrade then, too, but was not given the upgrade and explained why. Apparently she was irate then, too. I then asked the GA if the notes remain in the system indefinitely. The GA said the notes are only attached to this PNR.
As far as passenger permanent records, I don't have any ideas. Maybe the FAA or TSA does.
Jun 4, 2008, 1:21 pm
#83
Join Date: Dec 2005
Posts: 439
To be clear, the window shade event did NOT occur during takeoff/landing, but in mid flight cruising. She stated that she would have him arrested at landing. Other folks on the plane were not asked to modify their shade status and there were a variety of open, closed, and halfway shades on the plane.
Jun 4, 2008, 1:23 pm
#84
Join Date: Jun 2000
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Giving out boxes of candy and cookies to people you don't know goes a little beyond tacky sometimes, considering how many people have carb/sugar addictions and are unable to resist if it's right in front of them. Just think of how many people you hear every year who are unhappy about having candy and cookies thrust upon them at Christmas. Then think about having temptation thrust upon you on the job. If you want to give this sort of gift, in my humble opinion, the ones who give the small gift cards, such as to Starbucks, are doing more of a kindness, because the recipient of the gift card can themselves choose what they're going to eat or drink.
Although I just got a funny mental image of a FA scribbling in some passenger's permanent record that he's a diet saboteur! :-)
Although I just got a funny mental image of a FA scribbling in some passenger's permanent record that he's a diet saboteur! :-)
And I do admit, I'm frequently silly.
That's one of the reasons many like to be around me. 
Jun 4, 2008, 1:28 pm
#85
Join Date: Jun 2002
Programs: Delta DM Marriott Gold
Posts: 557
Guess what? It is neither an FAR or NW policy that window shades must be raised or lowered for take-off or landing or any other time. As a flight attendant myself, I get exasperated with other FAs who try to enforce regulations and policies that do not exist.
Jun 4, 2008, 1:52 pm
#87
Join Date: Dec 2005
Posts: 439
Passengers may keep window shades closed for takeoff and landing.
Exception: Window shades on all exits (doors and windows) should be open for takeoff and landing so that crew members can easily assess outside
conditions in case of emergency.
Exception: Window shades on all exits (doors and windows) should be open for takeoff and landing so that crew members can easily assess outside
conditions in case of emergency.
Jun 4, 2008, 2:43 pm
#88
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FAR or not, it seems to be a near universal requirement -- I've experienced it in the last couple weeks on NW, HA & Virgin Blue everywhere from Tasmania to MSP. I don't see what the big deal is. If they want the shades up for a few minutes at takeoff & landing, I'll open the shades.
There are bigger fish to fry.
There are bigger fish to fry.
Jun 4, 2008, 3:09 pm
#89
Join Date: Dec 2005
Posts: 439
FAR or not, it seems to be a near universal requirement -- I've experienced it in the last couple weeks on NW, HA & Virgin Blue everywhere from Tasmania to MSP. I don't see what the big deal is. If they want the shades up for a few minutes at takeoff & landing, I'll open the shades.
There are bigger fish to fry.
There are bigger fish to fry.
Like who's taking a crew break?
Jun 4, 2008, 3:17 pm
#90
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