[Expired] 50K AmEx MR for Additional Cardholders
Aug 10, 2011, 8:50 pm
#166
Join Date: Aug 2011
Posts: 27
1st post for a long time lurker.
I just got off the phone with Amex, first agent flat out told me no, that it is a targeted offer and wouldn't budge. Tried again and got a bubbly agent who stated that she had lots of calls re. this but since I was not targeted, I would have to talk to CS, she transferred me, but I already knew that they don't have anything to do with MR bonus notations etc. After she confirmed that she can't do anything, I asked her to transfer me back and got another friendly agent who told me that all agents received an email regarding this offer and that they were told not apply this to anyone who has not been targeted. So dead end for me! The agent mentioned that unlike other offers such as bonus for signing up the card which can be increased even though you are not targeted through what they call "better the offer" because you had some bonus code to start with, this won't honored in the same way.
FYI, I upgraded from Gold premier to Plat for the 25K MR points, then called to get the additional 75K and got that notated on the account, then called back a week later after the 1K spend and ended up with 100K more not 75K for a total of 125K points! And they applied them immediately even though the agent who notated my account said it will take 6 to 8 weeks.
So not too disappointed that I was denied this promo.
I just got off the phone with Amex, first agent flat out told me no, that it is a targeted offer and wouldn't budge. Tried again and got a bubbly agent who stated that she had lots of calls re. this but since I was not targeted, I would have to talk to CS, she transferred me, but I already knew that they don't have anything to do with MR bonus notations etc. After she confirmed that she can't do anything, I asked her to transfer me back and got another friendly agent who told me that all agents received an email regarding this offer and that they were told not apply this to anyone who has not been targeted. So dead end for me! The agent mentioned that unlike other offers such as bonus for signing up the card which can be increased even though you are not targeted through what they call "better the offer" because you had some bonus code to start with, this won't honored in the same way.
FYI, I upgraded from Gold premier to Plat for the 25K MR points, then called to get the additional 75K and got that notated on the account, then called back a week later after the 1K spend and ended up with 100K more not 75K for a total of 125K points! And they applied them immediately even though the agent who notated my account said it will take 6 to 8 weeks.
So not too disappointed that I was denied this promo.
Aug 10, 2011, 10:12 pm
#168
Join Date: Jan 2000
Location: fort worth, texas
Posts: 946
just called MR right before close, and CSR claimed didn't show on personal, but did on business (i had called on personal, but because i have both in gold and they're linked, he saw and suggested).
figured i was going to do both in separate calls, so didn't fight it and went with the business.
the CSR claimed there isn't an age limit for kids, but since he wasn't really the dept that does the admin of these cards, not sure i could trust him.
has anyone definitively got an answer on minimum age, and how can they verify SSN if a teen doesn't have any credit history?
figured i was going to do both in separate calls, so didn't fight it and went with the business.
the CSR claimed there isn't an age limit for kids, but since he wasn't really the dept that does the admin of these cards, not sure i could trust him.
has anyone definitively got an answer on minimum age, and how can they verify SSN if a teen doesn't have any credit history?
Aug 10, 2011, 10:19 pm
#169
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,084
Just called about 20 min. ago and told the MR rep. that I wanted to add a few AU to my acct. She laughed and said: Is this for offer 5721? I laughed too and said "yes". She asked where I had heard of the offer and I said a "friend". She checked and said that she didn't see this offer on my acct. but she would add a note so I would get the points. 
She then xferred me to CS and they took SS #, DOB & names. Keeping my fingers crossed! Thanks to the OP.
She then xferred me to CS and they took SS #, DOB & names. Keeping my fingers crossed! Thanks to the OP.
Aug 10, 2011, 10:39 pm
#170
Join Date: Apr 2011
Location: Texas
Programs: HHonorsDiamond
Posts: 665
Retroactive?
Anyone who recently got the card ask to get a retroactive 10K for their additional user added at time of application?
I emailed customer service and was told it was targeted. I just emailed back asking if I could have it retroactive as a courtesy. I did this because I read on some blog comments from boardingarea.com that people had success getting them to give it retroactive. So not sure if they will shoot me down again!
If anyone has success would you kindly post the response from customer service here? That way I can forward and let them know it has been done for other customers etc..
I emailed customer service and was told it was targeted. I just emailed back asking if I could have it retroactive as a courtesy. I did this because I read on some blog comments from boardingarea.com that people had success getting them to give it retroactive. So not sure if they will shoot me down again!
If anyone has success would you kindly post the response from customer service here? That way I can forward and let them know it has been done for other customers etc..
Aug 10, 2011, 10:39 pm
#171
Join Date: Aug 2011
Posts: 9
does this work with the other promotion of 75k miles with 1000 dollar spending?
edit: they've notated my account with the promotion 6661 but i have not reached that spending limit.
should I call and try to have them notate my account with this promotion too, or reach the spending limit, get my points, then attempt this?
edit: they've notated my account with the promotion 6661 but i have not reached that spending limit.
should I call and try to have them notate my account with this promotion too, or reach the spending limit, get my points, then attempt this?
Last edited by mavrich; Aug 10, 2011 at 10:50 pm
Aug 10, 2011, 10:52 pm
#172
Join Date: Jun 2011
Location: Flyover Territory
Programs: Hilton Diamond
Posts: 687
Lancexfang, how were you able to call on wife's accounts?
My experience:
All calls were made between 12:30 PM and 1:15 PM CDT. All calls were made to 1.800.297.3276.
First call: for my wife's accounts. She got a PRG this year, and a Business Gold from when I don't remember. The rep put me on hold, did his research and came back confirming the eligibility. He said he made notes on the MR account. I asked if it's necessary to call back to get the points to post. He said most likely yes. He asked if I wanted to add the AU's right away, I said I'd rather do it online to save all the back and forth about spellings and etc. He confirmed it won't affect the promotion eligibility. I guess not, given how manual this thing is set up. So my plan is to do it online later. In the end, I asked if the Business Gold qualifies. He looked a little bit and said yes. He said it's one MR account anyway, and he added notes to mention it as such. I am not quite sure about it but let it go, thanked him and hung up.
Second call: for my own accounts. I've two long standing accts, one personal Platinum and one business gold. The lady taking the call right away said they got a lot of inquiries about it already, it's not in AMEX' system whatsoever anywhere and quizzed me how I learned about it. I said never mind and hung up.
Third call: for my own accounts still. The guy put me thru a long hold, and in the end said the promotion is targeted and my two accounts are not.
Don't know who to believe. I'm calling it a day, a qualified half-win. I'll add the 5 AU's to my wife's two accounts later today, and wait till end of Sept to check back.
Thanks for the thread.
All calls were made between 12:30 PM and 1:15 PM CDT. All calls were made to 1.800.297.3276.
First call: for my wife's accounts. She got a PRG this year, and a Business Gold from when I don't remember. The rep put me on hold, did his research and came back confirming the eligibility. He said he made notes on the MR account. I asked if it's necessary to call back to get the points to post. He said most likely yes. He asked if I wanted to add the AU's right away, I said I'd rather do it online to save all the back and forth about spellings and etc. He confirmed it won't affect the promotion eligibility. I guess not, given how manual this thing is set up. So my plan is to do it online later. In the end, I asked if the Business Gold qualifies. He looked a little bit and said yes. He said it's one MR account anyway, and he added notes to mention it as such. I am not quite sure about it but let it go, thanked him and hung up.
Second call: for my own accounts. I've two long standing accts, one personal Platinum and one business gold. The lady taking the call right away said they got a lot of inquiries about it already, it's not in AMEX' system whatsoever anywhere and quizzed me how I learned about it. I said never mind and hung up.
Third call: for my own accounts still. The guy put me thru a long hold, and in the end said the promotion is targeted and my two accounts are not.
Don't know who to believe. I'm calling it a day, a qualified half-win. I'll add the 5 AU's to my wife's two accounts later today, and wait till end of Sept to check back.
Thanks for the thread.
Anita
Aug 10, 2011, 10:55 pm
#173
Join Date: Aug 2010
Posts: 633
for my Peronal & Bus card cases.So they can tell you the first 99 are free or whatever, but listen to the canned speech and you can hear what it hopefully really is.
Aug 10, 2011, 11:34 pm
#174
Join Date: Sep 2009
Location: SFO, OAK
Programs: AA, BA, WN CP, CO, AK, LH, DL, UA, VS, SPG, IHG, Hyatt, Hilton, Carlson, Fairmont Lifetime Plat
Posts: 106
I got my PRG and Business Gold cards in October and November 2010. The MR CSR notated my accounts today regarding the Promo, but might I lose out on getting the points?
Aug 10, 2011, 11:40 pm
#175
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
I can feel your pain. My parents are so uncooperative.
Aug 11, 2011, 6:26 am
#176
Join Date: Dec 2008
Posts: 563
Login and then click on "Manage Your Account: Profile and Account Management." Then click on "Account Management" then "Authorized Users." Here click on "Add Authorized User." The next screen will have a box to click on that says Add Manager. You will see from the description that this allows the Account Manager to act with the same authority as the account holder. My wife was so relieved when I told her I was now the account manager for all of her Amex accounts and she never needs to call Amex again. Yesterday I was able to call and add all the extra cards to her account. I love how Amex makes everything so easy for their customers!
Aug 11, 2011, 6:47 am
#177
Join Date: Dec 2009
Location: CHA/TYS
Programs: The Mac Daddy of Heimlich County (and low-ball status)
Posts: 2,868
Add now, but to what expense for the other users, later?
I saw this question, twice, earlier in the thread: What happens to those users who get added if they want one of their own later with resepect to first time bonuses? Will they not be able to receive one if they sign up under their own account in the future?
I saw this question, twice, earlier in the thread: What happens to those users who get added if they want one of their own later with resepect to first time bonuses? Will they not be able to receive one if they sign up under their own account in the future?
Aug 11, 2011, 6:48 am
#178
Join Date: Oct 2010
Posts: 54
American Express will allow you to assign an "Account Manager" to your account. You can even set this up online. I logged into my wife's account and assigned myself as her "Account Manager" for each of her cards. I can make any decisions regarding her account that I chose.
Login and then click on "Manage Your Account: Profile and Account Management." Then click on "Account Management" then "Authorized Users." Here click on "Add Authorized User." The next screen will have a box to click on that says Add Manager. You will see from the description that this allows the Account Manager to act with the same authority as the account holder. My wife was so relieved when I told her I was now the account manager for all of her Amex accounts and she never needs to call Amex again. Yesterday I was able to call and add all the extra cards to her account. I love how Amex makes everything so easy for their customers!
Login and then click on "Manage Your Account: Profile and Account Management." Then click on "Account Management" then "Authorized Users." Here click on "Add Authorized User." The next screen will have a box to click on that says Add Manager. You will see from the description that this allows the Account Manager to act with the same authority as the account holder. My wife was so relieved when I told her I was now the account manager for all of her Amex accounts and she never needs to call Amex again. Yesterday I was able to call and add all the extra cards to her account. I love how Amex makes everything so easy for their customers!
Aug 11, 2011, 7:34 am
#180
Join Date: Jun 2011
Location: PHL
Posts: 656
To clarify, I wasn't suggesting that everyone was reporting the $175, but that some were (essentially, some of those earlier posters who were not successful). Just a data point, I intend to call back this morning.