[Expired] 50K AmEx MR for Additional Cardholders
Sep 23, 2011, 11:37 am
#661
Original Poster
Join Date: May 2010
Location: WAS
Programs: Lotz
Posts: 1,534
The 10K per AU is much easier to get.
Sep 23, 2011, 12:48 pm
#662
Join Date: Nov 2004
Posts: 240
Tried the MR call center, the lady was nice and tried to get me the 50K for 5 AUs credited but her system wouldn't allow her to give me the credits for the code. She mentioned that Amex would honour it since it's notated on my account and to send an SM requesting for the credits and she would notate on the account that I am eligible.
Sent the SM and got a "no" as per below from the Manager of Email Servicing Team. Not sure if there is anything else I can do:
Response (Pankaj Anand)
Dear ***,
Regrettably we are unable to extend the 5721 offer to you as this offer is by solicitation only. Please understand that not all offers can be honored for all Cardholders as they may have applicable terms and conditions that do not apply as such.
If you were solicited for the offer to refer your friends then you'll receive the bonus points automatically within 6 to 8 weeks.
I understand that this may be disappointing to you; however, you can expect to see various promotions throughout the year for which you may be eligible. Our intent is to provide offers that will appeal to various interests and different types of people.
We appreciate your understanding and look forward to assisting you in the future.
Sincerely,
Pankaj Anand
Manager, Email Servicing Team
American Express Interactive Services
Sent the SM and got a "no" as per below from the Manager of Email Servicing Team. Not sure if there is anything else I can do:
Response (Pankaj Anand)
Dear ***,
Regrettably we are unable to extend the 5721 offer to you as this offer is by solicitation only. Please understand that not all offers can be honored for all Cardholders as they may have applicable terms and conditions that do not apply as such.
If you were solicited for the offer to refer your friends then you'll receive the bonus points automatically within 6 to 8 weeks.
I understand that this may be disappointing to you; however, you can expect to see various promotions throughout the year for which you may be eligible. Our intent is to provide offers that will appeal to various interests and different types of people.
We appreciate your understanding and look forward to assisting you in the future.
Sincerely,
Pankaj Anand
Manager, Email Servicing Team
American Express Interactive Services
Sep 23, 2011, 1:01 pm
#663
Join Date: Dec 2009
Location: ROC
Programs: Anything CC gives me
Posts: 1,118
Tried the MR call center, the lady was nice and tried to get me the 50K for 5 AUs credited but her system wouldn't allow her to give me the credits for the code. She mentioned that Amex would honour it since it's notated on my account and to send an SM requesting for the credits and she would notate on the account that I am eligible.
Sent the SM and got a "no" as per below from the Manager of Email Servicing Team. Not sure if there is anything else I can do:
Response ()
Dear ***,
Regrettably we are unable to extend the 5721 offer to you as this offer is by solicitation only. Please understand that not all offers can be honored for all Cardholders as they may have applicable terms and conditions that do not apply as such.
If you were solicited for the offer to refer your friends then you'll receive the bonus points automatically within 6 to 8 weeks.
I understand that this may be disappointing to you; however, you can expect to see various promotions throughout the year for which you may be eligible. Our intent is to provide offers that will appeal to various interests and different types of people.
We appreciate your understanding and look forward to assisting you in the future.
Sincerely,
Manager, Email Servicing Team
American Express Interactive Services
Sent the SM and got a "no" as per below from the Manager of Email Servicing Team. Not sure if there is anything else I can do:
Response ()
Dear ***,
Regrettably we are unable to extend the 5721 offer to you as this offer is by solicitation only. Please understand that not all offers can be honored for all Cardholders as they may have applicable terms and conditions that do not apply as such.
If you were solicited for the offer to refer your friends then you'll receive the bonus points automatically within 6 to 8 weeks.
I understand that this may be disappointing to you; however, you can expect to see various promotions throughout the year for which you may be eligible. Our intent is to provide offers that will appeal to various interests and different types of people.
We appreciate your understanding and look forward to assisting you in the future.
Sincerely,
Manager, Email Servicing Team
American Express Interactive Services
Sep 23, 2011, 5:28 pm
#664
Join Date: Jul 2011
Posts: 55
Success but a lot of work
When I signed up for the deal, I was told AMEX was honoring the deal for anyone who called through the end of that day and afterward would only honor if for Argentina residents. I took out 5 AU cards.
I called right after all 5 cards had been used and asked for the points accelerated. Was told I would need to wait 6-8 weeks. I asked if she could confirm I would get the points, and she said absolutely, that it was in my notes.
I called 2 weeks later asking for acceleration. Was told I was not eligible. I explained the entire history, and the rep said he should have read all the notes and that I was correct. I would get the points but will still have to wait 6-8 weeks.
I called yesterday after 6 weeks and was told I wasnt eligible, long wait and long discussion. Talked with a supervisor who told me the same thing and said the ONLY way was to contact corporate through SM or mail. I hung up and called right back and talked to another rep -- same story. Talked with her supervisor who held the same line -- another long discussion during which I asked how AMEX could justify telling me I would get a bonus if I took out additional cards then not honor it after I used the cards to their benefit. She mentioned her manager at the call center, so I insisted on talking to him. She came back a couple minutes later and said her manager couldnt talk but said I would have the points in 24-48 hours. They were in my account in less than an hour.
If they had just told me 6 weeks ago that I wasnt eligible, then I wouldnt have a leg to stand on, but this type of promotion requires the cardmember to take action that benefits AMEX. Good luck everyone.
I called right after all 5 cards had been used and asked for the points accelerated. Was told I would need to wait 6-8 weeks. I asked if she could confirm I would get the points, and she said absolutely, that it was in my notes.
I called 2 weeks later asking for acceleration. Was told I was not eligible. I explained the entire history, and the rep said he should have read all the notes and that I was correct. I would get the points but will still have to wait 6-8 weeks.
I called yesterday after 6 weeks and was told I wasnt eligible, long wait and long discussion. Talked with a supervisor who told me the same thing and said the ONLY way was to contact corporate through SM or mail. I hung up and called right back and talked to another rep -- same story. Talked with her supervisor who held the same line -- another long discussion during which I asked how AMEX could justify telling me I would get a bonus if I took out additional cards then not honor it after I used the cards to their benefit. She mentioned her manager at the call center, so I insisted on talking to him. She came back a couple minutes later and said her manager couldnt talk but said I would have the points in 24-48 hours. They were in my account in less than an hour.
If they had just told me 6 weeks ago that I wasnt eligible, then I wouldnt have a leg to stand on, but this type of promotion requires the cardmember to take action that benefits AMEX. Good luck everyone.
Sep 23, 2011, 5:48 pm
#665
Join Date: Mar 2011
Posts: 1,171
One or two pages ago I had a nice long post explaining how lucky I was to find this agent.
Basically, once I realized that she was able to do EVERYTHING I asked (and was even happy/willing) to do it, I knew I had to get her as my go-to agent. So I asked for her name and other info.
Generally, agents will only give you their first name and "agent ID." For whatever reason, this "angel" gave me her full (first and last) name, her agent ID # AND her station extention # - not to mention her office location. So while I can't call her directly, I can be transferred to her in seconds any time I get an agent on the phone who is also at the ______ office (for me that's over 90% of the time). If I get a CSR at a different office, I hang up and call back and then ask to be transfered to Agent XYZ at station extension 123...
So far she has done everything for me - she posted my (first) 50k AU points and - within the next few days - will be posting all of my other AU points. Yes, I got way more than five. Also, she's assuring me that she will personally take care of my PRG, Biz Gold, my wife's PRG and wife's regular gold bump points because she knows we got the bump PRIOR to their cut-off date. After all, she's the one who notated that she would give us the points. "You know where to get me, Mr. ariyo15. Just call me in eight weeks and we'll get you and your wife all of the points you deserve."
Unfortunately, I will NOT be sharing her information via this forum or via PM. I don't want to flood her with unfair attention and overbearing numbers of calls. I have received about 10 PMs in the past asking for her info, so please understand that it's not b/c I'm a ****, but because I don't want ruin anything for this agent.
THANKS.
Basically, once I realized that she was able to do EVERYTHING I asked (and was even happy/willing) to do it, I knew I had to get her as my go-to agent. So I asked for her name and other info.
Generally, agents will only give you their first name and "agent ID." For whatever reason, this "angel" gave me her full (first and last) name, her agent ID # AND her station extention # - not to mention her office location. So while I can't call her directly, I can be transferred to her in seconds any time I get an agent on the phone who is also at the ______ office (for me that's over 90% of the time). If I get a CSR at a different office, I hang up and call back and then ask to be transfered to Agent XYZ at station extension 123...
So far she has done everything for me - she posted my (first) 50k AU points and - within the next few days - will be posting all of my other AU points. Yes, I got way more than five. Also, she's assuring me that she will personally take care of my PRG, Biz Gold, my wife's PRG and wife's regular gold bump points because she knows we got the bump PRIOR to their cut-off date. After all, she's the one who notated that she would give us the points. "You know where to get me, Mr. ariyo15. Just call me in eight weeks and we'll get you and your wife all of the points you deserve."
Unfortunately, I will NOT be sharing her information via this forum or via PM. I don't want to flood her with unfair attention and overbearing numbers of calls. I have received about 10 PMs in the past asking for her info, so please understand that it's not b/c I'm a ****, but because I don't want ruin anything for this agent.
THANKS.
Oct 19, 2011, 5:09 pm
#667
Join Date: Mar 2007
Location: California, SMF
Programs: UA, AA, AS, DL, BA, HA, WN, SPG-PL, Hyatt-Dia, HH-Dia, Marr-Pl, US Mint/VR(retired)
Posts: 945
I added 5 AU cards each for 3 different MR Gold accounts and no luck for me after calling multiple agents. I'm moving on with my life..... Luckily, I got an invitation for 75K a few months ago and got 50 K each for the other 2 accounts...
Oct 19, 2011, 6:55 pm
#668
Join Date: Aug 2005
Programs: co,skymiles hilton a.a usair
Posts: 290
i did call lots times and no luck they all keep saying its a no no so finally gave up few days ago, this morning my points form last month purchases show in my account and i jus check my account i got 10k points with the description as supplementary acquisition 3 times 10k for all my 3 cards added
Oct 19, 2011, 7:21 pm
#669
Join Date: Sep 2009
Programs: *G, SPG, OW Sapphire
Posts: 2,565
i did call lots times and no luck they all keep saying its a no no so finally gave up few days ago, this morning my points form last month purchases show in my account and i jus check my account i got 10k points with the description as supplementary acquisition 3 times 10k for all my 3 cards added
Oct 20, 2011, 8:39 am
#670
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,084
AMEX MR
PO BOX 297813
Ft. Lauderdale, FL 33329
Bottom line: it probably won't help! But, YMMV.
Oct 20, 2011, 1:15 pm
#671
Original Poster
Join Date: May 2010
Location: WAS
Programs: Lotz
Posts: 1,534
I know the argument that I used successfully on both biz and personal, was that a manager had overridden the Argentina thing and put the promo code on my accounts. Was told it meant they had to manually add the bonus points but they did.
This was less than a month ago.
This was less than a month ago.
Oct 23, 2011, 1:44 pm
#672
Join Date: Jul 2010
Posts: 102
I called the MR department sometime late September and after talking with the CSR, he could not access previous call records, so he escalated. (I called in very early, possibly Aug 10 or 11)
Ended up getting a letter early Oct after they did research saying the points would be awarded 6 to 8 weeks after the spend requirements for each additional cardmember was met.
Since my transactions posted mid August, I called them up on 10/24, and I had a call on 10/25 from a supervisor informing me they had credited the points to my account.
Success! =)
Ended up getting a letter early Oct after they did research saying the points would be awarded 6 to 8 weeks after the spend requirements for each additional cardmember was met.
Since my transactions posted mid August, I called them up on 10/24, and I had a call on 10/25 from a supervisor informing me they had credited the points to my account.
Success! =)
Last edited by vacaloca; Oct 25, 2011 at 2:14 pm Reason: update, got the points promised