I called the MR department sometime late September and after talking with the CSR, he could not access previous call records, so he escalated. (I called in very early, possibly Aug 10 or 11)
Ended up getting a letter early Oct after they did research saying the points would be awarded 6 to 8 weeks after the spend requirements for each additional cardmember was met.
Since my transactions posted mid August, I called them up on 10/24, and I had a call on 10/25 from a supervisor informing me they had credited the points to my account.
Success! =)
Last edited by vacaloca; Oct 25, 2011 at 2:14 pm
Reason: update, got the points promised