Topguest additional points for checkins [Update Jan 2014 - program has ended]
Sep 28, 2012 | 7:18 am
#1051
Join Date: Nov 2011
Location: LAX
Programs: AAdvantage, SPG
Posts: 22
what about virgin america? is anyone getting points for VA? posted like clockwork until the end of august. Points continue to post to topguest but not to VA, where it matters. no problems with anything else.
Sep 28, 2012 | 9:31 am
#1054
Join Date: Sep 2012
Posts: 51
same here .. points get recognized in TG but nothing get posted to VA.
Sep 28, 2012 | 11:23 am
#1058
Join Date: Jul 2006
Location: HAK / HFE / NYC / SIN / SZX / CAN
Programs: UA PG 1MM, Honors Diamond, IHG Plat, Marriott Gold, SQ, DL, AA, Hyatt
Posts: 688
I still don't understand why the suspension. This is getting a bit too much.
I told them I could provide them with proof of my stays at the hotels either showing them my invoices or screen shots of my online accounts but they don't seem to be interested. (for the purposes of their latest reply, they looked up their own activities as I did not submit anything to them since they were not interested to get from me)
This is crazy!
I wrote in regarding the reasons and their replies were:
I told them I could provide them with proof of my stays at the hotels either showing them my invoices or screen shots of my online accounts but they don't seem to be interested. (for the purposes of their latest reply, they looked up their own activities as I did not submit anything to them since they were not interested to get from me)
This is crazy!
I wrote in regarding the reasons and their replies were:
Topguest Help
SEP 27, 2012 | 09:59AM PDT
Thanks for contacting us. After considering your appeal and reviewing your prior activity we have decided to leave your account suspended. For security and privacy reasons, we do not disclose the specific criteria we use to identify and flag accounts.
Thanks and happy travels,
Topguest
SEP 27, 2012 | 09:59AM PDT
Thanks for contacting us. After considering your appeal and reviewing your prior activity we have decided to leave your account suspended. For security and privacy reasons, we do not disclose the specific criteria we use to identify and flag accounts.
Thanks and happy travels,
Topguest
chrisksc
SEP 26, 2012 | 07:18PM PDT
Thanks for your respond.
This has to be the worst way to irritate your best users!!!
How on earth can you suspend withou first asking for verifications from the your suspected user??
I can't speak for others but I travel on the road most of the time and I am the highest Elite member with Prioirty Club for staying at their properties.
Do you need proof of that? I can give you a screen shot of my account activities!!!
This is just utterly insane.
Regards,
chrisksc
SEP 26, 2012 | 07:18PM PDT
Thanks for your respond.
This has to be the worst way to irritate your best users!!!
How on earth can you suspend withou first asking for verifications from the your suspected user??
I can't speak for others but I travel on the road most of the time and I am the highest Elite member with Prioirty Club for staying at their properties.
Do you need proof of that? I can give you a screen shot of my account activities!!!
This is just utterly insane.
Regards,
chrisksc
Topguest Help
SEP 24, 2012 | 04:46PM PDT
Confirm the user has been blacklisted and that you do not want to reactivate them. These should stop once Tim gets TP 33974 into production. Reply:
Thanks for contacting us. The reason why you are unable to log into your account is because it has been flagged and suspended for suspicious check-in activity. The spirit of Topguest is to reward you for actually visiting Topguest partner locations, and sharing your presence at Topguest partner locations with your friends. Topguest flags check-ins based on a number of tests including, but not limited to:
-Check-ins that are unreasonably frequent and or impossible to make based on the location(s)
-The friends with which the user shared their check-ins
-Checking into a venue that is not known to exist at the address where the venue was created
-Using third party services to automatically check into eligible locations
While your account is suspended, you will not earn points via Topguest for checking into partner venues.
Thanks and happy travels,
Topguest
SEP 24, 2012 | 04:46PM PDT
Confirm the user has been blacklisted and that you do not want to reactivate them. These should stop once Tim gets TP 33974 into production. Reply:
Thanks for contacting us. The reason why you are unable to log into your account is because it has been flagged and suspended for suspicious check-in activity. The spirit of Topguest is to reward you for actually visiting Topguest partner locations, and sharing your presence at Topguest partner locations with your friends. Topguest flags check-ins based on a number of tests including, but not limited to:
-Check-ins that are unreasonably frequent and or impossible to make based on the location(s)
-The friends with which the user shared their check-ins
-Checking into a venue that is not known to exist at the address where the venue was created
-Using third party services to automatically check into eligible locations
While your account is suspended, you will not earn points via Topguest for checking into partner venues.
Thanks and happy travels,
Topguest
chrisksc
SEP 23, 2012 | 08:01PM PDT
Original message
Hi Support Team at Top Guest,
Recently, I noticed my PriorityClub accounts were not credited with points for my Check-Ins. When I tried to login to my Top Guest account, I was not able to do so.
Can you kindly assist in this matter?
Thanks.
Regards,
chrisksc
SEP 23, 2012 | 08:01PM PDT
Original message
Hi Support Team at Top Guest,
Recently, I noticed my PriorityClub accounts were not credited with points for my Check-Ins. When I tried to login to my Top Guest account, I was not able to do so.
Can you kindly assist in this matter?
Thanks.
Regards,
chrisksc
Sep 28, 2012 | 11:55 am
#1059
Join Date: Jan 2012
Location: WAS
Posts: 113
I love that they leaked their internal communication out to you in their reply. I wonder if TP 33974 is a more descriptive "go away, you're blacklisted" page.
Sep 28, 2012 | 3:21 pm
#1060
Join Date: Jun 2011
Programs: DL, Amex MR
Posts: 287
I noticed that points and emails have posted sporadically this week and their website was down a few times. I wonder what is going on.
There were 2 non consecutive days during the week where no points were posted and recorded after check in.
There were 2 non consecutive days during the week where no points were posted and recorded after check in.
