[prem fare gone]: IB/LA Business: BUD - GRU/SDU €400 RT
Sep 17, 2020, 9:42 am
#151
Join Date: Feb 2014
Location: Amsterdam, The Netherlands
Posts: 568
Got the cancellation notification from Expedia....
*Update: LATAM is not planning to give refunds. They only offer a voucher to book another flight... Per EU261/2004, a pasenger has the right for a full refund when the airline cancels. #staytuned
*Upade2: "We have worked on your refund request with the airline directly. However, they were not able to provide us with a resolution since they assigned your case to a another department and we'll be able to receive an answer until Tuesday."
*Update: LATAM is not planning to give refunds. They only offer a voucher to book another flight... Per EU261/2004, a pasenger has the right for a full refund when the airline cancels. #staytuned
*Upade2: "We have worked on your refund request with the airline directly. However, they were not able to provide us with a resolution since they assigned your case to a another department and we'll be able to receive an answer until Tuesday."
Last edited by Travel-Quinten; Sep 17, 2020 at 12:16 pm
Sep 17, 2020, 9:52 am
#152
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,848
Sep 17, 2020, 11:50 am
#154
Join Date: Jun 2014
Programs: UA Premier 1K, *A Gold
Posts: 160
Got the cancellation notification from Expedia....
*Update: LATAM is not planning to give refunds. They only offer a voucher to book another flight... Per EU261/2004, a pasenger has the right for a full refund when the airline cancels. #staytuned
*Update: LATAM is not planning to give refunds. They only offer a voucher to book another flight... Per EU261/2004, a pasenger has the right for a full refund when the airline cancels. #staytuned
Sep 17, 2020, 1:11 pm
#155
Join Date: Sep 2013
Posts: 641
in corona times i wont be so sure about "Full Refund" rules, or any rules which airlines keeps...except MASQUERADE for sure!
Sep 17, 2020, 1:25 pm
#156
Join Date: Feb 2014
Location: Munich
Programs: TK Elite, Hilton Diamond
Posts: 244
I just got an email from LATAM.
Dear Passenger.
We hope that you and your family are well. We are sorry to inform you that due to an accidental software error, we had to cancel your ticket to South America.
This software error generated an incorrect charge, which will be refunded within a maximum period of 60 days to the means of payment that you selected at the time of purchasing.
We regret the inconvenience this may have caused.
If you purchased your ticket through an Agency or another site other than LATAM.com, we recommend contacting them directly to resolve your doubts.
In difficult times, our commitment to our customers and safety on each of our flights is even higher.
Sincerely,
LATAM Airlines Team
We hope that you and your family are well. We are sorry to inform you that due to an accidental software error, we had to cancel your ticket to South America.
This software error generated an incorrect charge, which will be refunded within a maximum period of 60 days to the means of payment that you selected at the time of purchasing.
We regret the inconvenience this may have caused.
If you purchased your ticket through an Agency or another site other than LATAM.com, we recommend contacting them directly to resolve your doubts.
In difficult times, our commitment to our customers and safety on each of our flights is even higher.
Sincerely,
LATAM Airlines Team
Sep 18, 2020, 12:18 am
#160
Join Date: Feb 2004
Location: Netherlands
Posts: 4,282
Received the same email too - for both mine (latam booked) and friends (expedia booked) tickets. On one hand I am neutral to this - since when I booked this it was just for fun to see what happens to it since next year my agenda is quite packed for the first half of the year due to some quite well priced tickets the last couple of months.
Guess this is another one of those flash sales that did not go through....wonder when we will start seeing posts that they will bring LATAM to court
- and curious how Brazilian Consumer Protection law looks at such situation since I thought that they were quite protective of consumers...
Cheers!
Guess this is another one of those flash sales that did not go through....wonder when we will start seeing posts that they will bring LATAM to court
- and curious how Brazilian Consumer Protection law looks at such situation since I thought that they were quite protective of consumers...Cheers!
Sep 18, 2020, 1:01 am
#161
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,848
If I just get my money back (and without significant delay) I will let it slip - it was fun the 48h it lasted.
Both my LATAM tickets and Exp ticket were cancelled yesterday. Received e-mails from both LA and Exp
Both my LATAM tickets and Exp ticket were cancelled yesterday. Received e-mails from both LA and Exp
Sep 18, 2020, 1:13 am
#162
Join Date: Feb 2004
Location: Netherlands
Posts: 4,282
Called Expedia - the agent told me that it will be 8-12 weeks. I will call AMEX for this today to see if they can do anything (i.e stop the payment since it just hit the card recently).
One lucky thing is at least we are not offered vouchers...
Cheers!
Sep 18, 2020, 1:22 am
#163
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,848
Sep 18, 2020, 1:53 am
#164
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
As per LATAM's email - seems this will be 60 days max (for me this sounds long, as in if they have the resource to trace and cancel these tickets one by one, they should be able to do this as fast for the $$). Will call Visa to see how to get the $$ back into my acct faster since this was via PayPal.
Paying from a cash balance on Paypal I can just about understand, but putting an intermediary between Visa and the merchant seems to muddy the waters to no advantage: so maybe I missed something.