Dec 18, 2019, 12:15 pm
Last edit by: Tokyoite
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The cancel email that people are getting gradually (from 12/26th onwards.)
--Confidentiality--
Dear THAI Airways Value Passenger
Reference is made to your issued Bangkok - Stockholm v.v.ticket on 18-19 December 2019.
We have to inform you that there is an extraordinary circumstance of erroneous distribution of Business class fare during mentioned period because of a manifestly incorrect fare.
We have to apologize for this incident.
However according to our ticketing policy we cannot accept these issued tickets.
Your tickets at the price that you paid are not valid for traveling.
In these circumstances we would like to advise as follows:
1. If you purchased tickets through Thai Airways official website please contact TG contact center immediately to obtain full price refund according to your original form of payment and allow up to one billing cycle for refunded amounts to appear on your card statement.
2. If you purchased tickets through an online travel agency ( or other agent )please contact the travel agent immediately to obtain full price refund according to your original form of payment.
3. Please note that the above arrangements should be made no later than January 2 2020 17:00 BKK time otherwise your bookings and tickets will be cancelled and refund will be automatically processed.
Again we do apologizing for any inconvenience caused. If you have any query or would like to book your travel at the correct price please do not hesitate to contact us at TG contact center +6623561111 or Email : [email protected]
*** Please do not reply to this email. This mailbox in not monitored and you will not receive a response.
*** Please do not reply to this email.This mailbox in not monitored and you will not receive a response
================
Fare rules & restrictions
THAI (TG) C1YRTG BKK to STO
General notes
BUSINESS RESTRICTED FARES C FOR ROUND TRIP FARES
Category 4: Flight restrictions
THE FARE COMPONENT MUST BE ON ONE OR MORE OF THE FOLLOWING ANY TG FLIGHT OPERATED BY TG.
Category 5: Advanced reservation/ticketing restrictions
RESERVATIONS ARE REQUIRED FOR ALL SECTORS. WAITLIST NOT PERMITTED. NOTE - RESERVATIONS WITHOUT TICKET NUMBERS CAN BE CANCELLED BY THE CARRIER. -----------------------------------------------
DUE TO AUTOMATED TICKETING DEADLINE CONTROL DIFFERENCE COULD EXIST BETWEEN THE FARE RULE LAST TICKETING DATE AND THE SYSTEM GENERATED TICKETING DEADLINE MESSAGE. THE MORE RESTRICTIVE TICKETING DEADLINE APPLIES.
Category 7: Maximum stay requirements
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
Category 8: Stopover restrictions
NO STOPOVERS PERMITTED.
Category 9: Transfer restrictions
NO TRANSFERS PERMITTED FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED SURFACE SECTORS PERMITTED ON THE FARE COMPONENT. NOTE - ADDITIONAL TRANSFER AT OTHER POINTS RESULTING FROM ADD-ON CONSTRUCTION WITH OTHER AIRLINES IS PERMITTED SUBJECT TO THE INTERLINE AGREEMENT
Category 10: Combinability
APPLICABLE ADD-ON CONSTRUCTION IS ADDRESSED IN MISCELLANEOUS PROVISIONS - CATEGORY 23.
END-ON-END END-ON-END COMBINATIONS PERMITTED. VALIDATE ALL FARE COMPONENTS.
SIDE TRIPS NOT PERMITTED. PROVIDED - COMBINATIONS ARE IN ANY RULE IN ANY TARIFF.
OPEN JAWS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS -TO FORM SINGLE OR DOUBLE OPEN JAWS.
A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS PERMITTED. OPEN JAWS NOTE - COMBINATIONS WITH ADD-ON BUCKET IS PERMITTED WHEN FARES ARE COMBINED ON HALF RETURN BASIS WITH DIFFERENT RBD THE FARES CONDITIONS OF MOST RESTRICTIVE RULE WILL APPLY. PROVIDED - THE OPEN SEGMENT MUST BE -WITHIN ANY ONE COUNTRY. COMBINATIONS ARE WITH ANY FARE FOR ANY CARRIER IN ANY RULE AND TARIFF. ROUND TRIPS/CIRCLE TRIPS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS -TO FORM ROUND TRIPS/CIRCLE TRIPS. PROVIDED - COMBINATIONS ARE WITH ANY FARE FOR ANY CARRIER IN ANY RULE IN ANY TARIFF.
Category 14: Travel restrictions
VALID FOR TRAVEL COMMENCING ON/AFTER 26DEC 18.
Category 15: Sales restrictions
TICKETS MUST BE ISSUED ON/AFTER 26DEC 18.
Category 15: Sales restrictions
TICKETS MAY NOT BE SOLD IN ANGOLA/NIGERIA/SOUTH SUDAN/ VENEZUELA/SUDAN/ZIMBABWE. TICKETS MAY ONLY BE SOLD IN AREA 1/AREA 2/AREA 3.
Category 16: Penalties
NOTE - ALL CHARGES ARE NOT COMMISSIONABLE.
CHANGES- ANYTIME- RBDS C PERMITTED FREE OF CHARGE.
NO SHOW REISSUE/CHANGE - PERMITTED WITH CHARGE USD100
--------------------------------------------------
CANCELLATION-
BEFORE DEPARTURE- RBDS C PERMITTED WITH CHARGE USD100.
AFTER DEPARTURE- RBDS C PERMITTED FREE OF CHARGE.
NO SHOW REFUND - PERMITTED WITH CHARGE USD100
--------------------------------------------------
ALL CHARGES ARE NOT COMMISSIONABLE
- GENERAL INFORMATION FOR CANCELLATION/ REFUND
1.CHARGE WAIVED IN CASE OF DEATH OF PASSENGER OR DEATH OF IMMEDIATE FAMILY. CERTIFICATE MUST BE NOTIFIED .
2.THE LOCAL ADMINISTRATION/ SERVICE/ HANDLING FEE MAY APPLY IN ADDITION .
3.TG MAY REFUSE REFUND IF APPLICATION IS MADE LATER THAN 90 DAYS AFTER EXPIRY OF E-TICKET/ EMD FOR REFUNDABLE E-TICKET/ EMD MUST BE SHOWN IN THE RESTRICTION BOX.
4.REFUND FOR PARTIALLY USED TICKET IS BASED ON CALCULATION OF ACTUAL FLOWN SEGMENT USING FARE OF ORIGINAL TICKET DATE - FOR THE SAME TYPE OF FARE IF APPLICABLE - IF NOT - THE HIGHER FARE TYPE AVAILABLE/ LESS CANCEL PENALTY/ REFUND RESIDUAL VALVE IF ANY TO ORIGINAL FORM OF PAYMENT.
5.REFUND RULES APPLY PER PRICING UNIT. A - WHEN COMBINING NON REFUNDABLE FARES WITH REFUNDABLE FARES THE MOST RESTRICTIVE RULE APPLIES TO THE ENTIRE PRICING UNIT.
6.IF NON-REFUNDABLE FARE IS REISSUED TO A REFUNDABLE FARE THE ORIGINAL NON REFUNDABLE TICKET REMAINS AS NON REFUNDABLE.
7.WHEN TWO OR MORE PRICING UNITS ARE COMBINED THE SUM OF CANCELLATION FEES WILL BE APPLIED.
8.IF A FARE IS NON-REFUNDABLE YQ/YR MAY BE REFUNDED.
--------------------------------------------------
- GENERAL INFORMATION FOR REROUTING/ REBOOKING TO TICKETED FLIGHTS FOR THIS FARE ARE AS BELOW -
1.CHANGE EQUALS TO REISSUE REROUTING REBOOKING
2.CORRECT NAME NOT PERMITTED
3.ONE FEE APPLIED
4.CHANGE OF AIRPORT WITHIN ONE CITY DOES NOT CONSTITUTE AS REROUTING
5.CHANGE MUST BE MADE WITHIN VALIDITY OF TICKET
6.THE CHANGE FEE - IF APPLICABLE - APPLIES PER TRANSACTION PER PERSON
7.INFANT WITHOUT SEAT - NO CHANGE FEE/ REFUND FEE
8.CHILD/ INFANT WITH SEAT - DISCOUNT DOES NOT APPLY RO THE CHANGE FEE/ REFUND FEE
9.WHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE - COLLECT FARE DIFFERENCE -AND- COLLECT CHANGE FEE - IF APPLICABLE
10.WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE - NOT PERMITTED
11.IF CHANGE TO THE 1ST FLIGHT COUPON TOTALLY UNUSED PASSENGER TICKET WHEN REISSUING TICKETS AND PASSENGER NOT QUALIFY FOR PERVIOUS/ORIGINAL TICKET FARES -REPRICE THE ENTIRE NEW ITINERARY USING TG CURRENT FARES/ RULES IN EFFECT ON DATE OF NEW TICKET ISSUANCE NEW TICKET MAY BE EQUAL/ HIGHER THAN ORIGINAL TICKET AND COUNTING ADVANCE PURCHASE DATE - IF REQUIRED - FROM TKT REISSUE DATE NOTE - MCO/MPD/EMD SHALL BE ISSUE FOR THE DIFFERENCE IN FARES AND TFCS
12.IF NO CHANGE TO THE 1ST FLIGHT COUPON TOTALLY UNUSED PASSENGER TICKET AND PARTIALLY USED PASSENGER TICKET -REPRICE THE FARE FROM THE POINT OF ORIGIN IN EFFECT ON THE DATE OF ORIGINAL TICKET ISSUE MAY BE EQUAL/ HIGHER OR VALUE THAN PREVIOUS TICKET
13.WHEN THIS FARE IS COMBINED WITH ANOTHER FARE - MIXED RBD A.CHANGE OUTBOUND OR INBOUND RULE FOR CHANGE AND FEE APPLY BE FARE COMPONENT PER BOUND/RBD B.CHANGE BOTH OUTBOUND AND INBOUND THE HIGHEST FEE OF ALL CHANGED FARE COMPONENT WILL APPLY C.IF THE TICKETED FARE ON ANY CHANGED FLIGHT COUPON DOES NOT ALLOW REFUND THEN THE FARE DIFFERENCE IS NOT REFUNDED NOTE 1 - MCO/MPD/EMD SHALL BE ISSUED FOR THE DIFFERENCE IN FARES AND TFCS. THE UNUSED TAXES MAY BE REFUNDED. NOTE 2 - THE LOCAL ADMINISTRATION/ SERVICE HANDLING FEE MAY APPLY IN ADDITION TO ABOVE NOTES
--------------------------------------------------
NO SHOW APPLICATION
1.WHEN CHANGE/ REISSUE/ REFUND IS REQUESTED AFTER DEPARTURE OF THE ORIGINALLY SCHEDULED FLIGHT SHOWN IN THE E-TICKET THE AUTOMATED TICKET EXCHANGE TOOLS WILL CONSIDER PASSENGER AS NO-SHOW ON THE ORIGINAL FLIGHT AND WILL AUTOMATICALLY CHARGE THE NO-SHOW FEE PLUS CHANGE/ REFUND FEE IF APPLICABLE.
2.IF THE ORIGINAL RESERVATION IS CANCELLED PRIOR TO THE DEPARTURE OF THE ORIGINAL FLIGHT IN ORDER TO AVOID NO-SHOW BUT THE NEW RESERVATION/ RE- ISSUE/REFUND IS MADE AFTER DEPARTURE OF THE ORIGINAL FLIGHT IT IS PERMITTED TO PERFORM MANUAL TRANSACTION WITHOUT THE AUTOMATED TICKET EXCHANGE TOOL IN ORDER TO AVOID THE COLLECTION OF THE NO- SHOW FEE BY SUBMITTING THE PROOF OF EVIDENCE UNDE UNDER REQUIRE CIRCUMSTANCES.
3.REISSUE OR REFUND MUST BE COMPLETED BEFORE THE ORIGINAL FLIGHT DEPARTURE OTHERWISE IT WILL BE CONSIDERED NO SHOW.
4.IN CASE ANY APPLICABLE NO-SHOW FEE IS MISSING TG WILL SEND ADM.
Category 17: HIP exceptions
THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR STOPOVERS. AND - THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR CONNECTIONS. NOTE - ROYAL ORCHID PLUS MILES - MILEAGE ACCRUAL IS SUBJECT TO CONDITIONS. ROP UPGRADE - PERMITTED IS SUBJECT TO CONDITIONS.
Category 18: Endorsements
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED - NON ENDORSE/CANCELLATION/ - AND - CHANGE FEE APPLIED/RFND- AND - NOT LATER THAN 90 DAYS - AND - AFTER TKT EXPIRY - IN THE ENDORSEMENT BOX.
Category 19: Discounts
ACCOMPANIED CHILD 2-11 - CHARGE 75 PERCENT OF THE FARE. TICKET DESIGNATOR - CH OR - INFANT UNDER 2 WITHOUT A SEAT - CHARGE 20 PERCENT OF THE FARE. TICKET DESIGNATOR - IN OR - INFANT UNDER 2 WITH A SEAT - CHARGE 75 PERCENT OF THE FARE. TICKET DESIGNATOR - CH OR - UNACCOMPANIED CHILD 5-11 - CHARGE 100 PERCENT OF THE FARE. NOTE - -HANDLING FEE APPLIED. THE AGE LIMIT REFERRED TO IN THIS RULES SHALL BE THOSE IN EFFECT ON THE DATE OF COMMENCEMENT OF TRAVEL. EXCEPTION - INFANTS WHO REACH THEIR 2ND BIRTHDAY DURING THEIR TRAVEL - DUE TO SAFETY REGULATIONS - WILL BE REQUIRED TO OCCUPY A SEAT ON ALL PORTION OF JOURNEY. THE CHILD FARE MUST BE APPLY FOR THE WHOLE JOURNEY.
Category 23: Miscellaneous Fare Tags
NOTE - MILEAGE ACCRUAL FOR ROP MAY VARY SUBJECT TO TG TERMS AND CONDITIONS. FULL AND SEQUENCE USE OF FLIGHT COUPON. TICKET IS NOT VALID IF THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT BE HONORED IF ALL COUPON ARE NOT USED IN THE SEQUENCE PROVIDED IN THE E-TICKET. FARE AND CONDITIONS ARE SUBJECT TO CHANGE WITH OR WITHOUT PRIOR NOTICE. IN CASE IF WRONG RBD IS USED FARE FOR THE HIGHER RBD WILL BE USED. ANY DEVIATION FROM THE RULES HIGHER RBD FARE WILL APPLY.
Category 31: Voluntary changes
ORIGINATING THAILAND - IN THE EVENT OF CHANGES TO TICKETED FLIGHTS BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
NO CHARGE FOR REISSUE OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC
3. TG SAME FARE CLASS GOVERNED BY SAME RULE IS USED
4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF TRAVEL ON OUTBOUND FARE COMPONENT OF PRICING UNIT CHANGED/OTHERWISE FROM PREVIOUS ISSUE DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT
OR
- REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FLIGHT COUPON
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC
3. TG FARES GOVERNED BY SAME RULE ARE USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED FARE IS IN PRIVATE TARIFF
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT
OR -
REPRICE USING FARES IN EFFECT TODAY PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC
2. TG FARES GOVERNED BY SAME RULE ARE USED
3. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT
4. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY -
APPLIES WITHIN TKT VALIDITY NO CHARGE FOR REISSUE OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. TG FARES GOVERNED BY SAME RULE ARE USED
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 7. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF TRAVEL ON OUTBOUND FARE COMPONENT OF PRICING UNIT CHANGED/OTHERWISE FROM PREVIOUS ISSUE DATE TO DEPARTURE OF PRICING UNIT
OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. TG FARES GOVERNED BY SAME RULE ARE USED 5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT - HND-NRT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS. TO THAILAND - BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF TG INTERNATIONAL FARES NO CHARGE FOR REISSUE OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 4. TG SAME FARE CLASS GOVERNED BY SAME RULE IS USED 5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 7. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF TRAVEL ON OUTBOUND FARE COMPONENT OF PRICING UNIT CHANGED/OTHERWISE FROM PREVIOUS ISSUE DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 4. TG FARES GOVERNED BY SAME RULE ARE USED 5. PUBLIC FARES ARE USED IF TICKETED FARE IS IN PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED FARE IS IN PRIVATE TARIFF 6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT OR - REPRICE USING FARES IN EFFECT TODAY PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 2. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 3. TG FARES GOVERNED BY SAME RULE ARE USED 4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 5. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF TG INTERNATIONAL FARES CHARGE USD 100.00 FOR REISSUE OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT 4. TG SAME FARE CLASS GOVERNED BY SAME RULE IS USED 5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 7. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF TRAVEL ON OUTBOUND FARE COMPONENT OF PRICING UNIT CHANGED/OTHERWISE FROM PREVIOUS ISSUE DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT - HND-NRT OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT 4. TG FARES GOVERNED BY SAME RULE ARE USED 5. PUBLIC FARES ARE USED IF TICKETED FARE IS IN PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED FARE IS IN PRIVATE TARIFF 6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT - HND-NRT OR - REPRICE USING FARES IN EFFECT TODAY PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 2. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT 3. TG FARES GOVERNED BY SAME RULE ARE USED 4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 5. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT - HND-NRT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF TG INTERNATIONAL FARES NO CHARGE FOR REISSUE OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 5. TG FARES GOVERNED BY SAME RULE ARE USED 6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF TRAVEL ON OUTBOUND FARE COMPONENT OF PRICING UNIT CHANGED/OTHERWISE FROM PREVIOUS ISSUE DATE TO DEPARTURE OF PRICING UNIT OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 5. TG FARES GOVERNED BY SAME RULE ARE USED 6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT - HND-NRT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF TG INTERNATIONAL FARES CHARGE USD 100.00 FOR REISSUE OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT 5. TG FARES GOVERNED BY SAME RULE ARE USED 6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF TRAVEL ON OUTBOUND FARE COMPONENT OF PRICING UNIT CHANGED/OTHERWISE FROM PREVIOUS ISSUE DATE TO DEPARTURE OF PRICING UNIT OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT 5. TG FARES GOVERNED BY SAME RULE ARE USED 6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT - HND-NRT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
Category 33: Voluntary cancellations
REFER TO PENALTIES CATEGORY 16
Category 50: Application
TG GLOBAL FARE APPLICATION CLASS OF SERVICE THESE FARES APPLY FOR FIRST/BUSINESS/PREMIUM ECONOMY/ ECONOMY CLASS SERVICE. TYPES OF TRANSPORTATION THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES. FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW/SINGLE OPEN- JAW/DOUBLE OPEN-JAW JOURNEYS. CAPACITY LIMITATIONS THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE CARRIERS BEST JUDGMENT
The cancel email that people are getting gradually (from 12/26th onwards.)
--Confidentiality--
Dear THAI Airways Value Passenger
Reference is made to your issued Bangkok - Stockholm v.v.ticket on 18-19 December 2019.
We have to inform you that there is an extraordinary circumstance of erroneous distribution of Business class fare during mentioned period because of a manifestly incorrect fare.
We have to apologize for this incident.
However according to our ticketing policy we cannot accept these issued tickets.
Your tickets at the price that you paid are not valid for traveling.
In these circumstances we would like to advise as follows:
1. If you purchased tickets through Thai Airways official website please contact TG contact center immediately to obtain full price refund according to your original form of payment and allow up to one billing cycle for refunded amounts to appear on your card statement.
2. If you purchased tickets through an online travel agency ( or other agent )please contact the travel agent immediately to obtain full price refund according to your original form of payment.
3. Please note that the above arrangements should be made no later than January 2 2020 17:00 BKK time otherwise your bookings and tickets will be cancelled and refund will be automatically processed.
Again we do apologizing for any inconvenience caused. If you have any query or would like to book your travel at the correct price please do not hesitate to contact us at TG contact center +6623561111 or Email : [email protected]
*** Please do not reply to this email. This mailbox in not monitored and you will not receive a response.
*** Please do not reply to this email.This mailbox in not monitored and you will not receive a response
================
Fare rules & restrictions
THAI (TG) C1YRTG BKK to STO
General notes
BUSINESS RESTRICTED FARES C FOR ROUND TRIP FARES
Category 4: Flight restrictions
THE FARE COMPONENT MUST BE ON ONE OR MORE OF THE FOLLOWING ANY TG FLIGHT OPERATED BY TG.
Category 5: Advanced reservation/ticketing restrictions
RESERVATIONS ARE REQUIRED FOR ALL SECTORS. WAITLIST NOT PERMITTED. NOTE - RESERVATIONS WITHOUT TICKET NUMBERS CAN BE CANCELLED BY THE CARRIER. -----------------------------------------------
DUE TO AUTOMATED TICKETING DEADLINE CONTROL DIFFERENCE COULD EXIST BETWEEN THE FARE RULE LAST TICKETING DATE AND THE SYSTEM GENERATED TICKETING DEADLINE MESSAGE. THE MORE RESTRICTIVE TICKETING DEADLINE APPLIES.
Category 7: Maximum stay requirements
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
Category 8: Stopover restrictions
NO STOPOVERS PERMITTED.
Category 9: Transfer restrictions
NO TRANSFERS PERMITTED FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED SURFACE SECTORS PERMITTED ON THE FARE COMPONENT. NOTE - ADDITIONAL TRANSFER AT OTHER POINTS RESULTING FROM ADD-ON CONSTRUCTION WITH OTHER AIRLINES IS PERMITTED SUBJECT TO THE INTERLINE AGREEMENT
Category 10: Combinability
APPLICABLE ADD-ON CONSTRUCTION IS ADDRESSED IN MISCELLANEOUS PROVISIONS - CATEGORY 23.
END-ON-END END-ON-END COMBINATIONS PERMITTED. VALIDATE ALL FARE COMPONENTS.
SIDE TRIPS NOT PERMITTED. PROVIDED - COMBINATIONS ARE IN ANY RULE IN ANY TARIFF.
OPEN JAWS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS -TO FORM SINGLE OR DOUBLE OPEN JAWS.
A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS PERMITTED. OPEN JAWS NOTE - COMBINATIONS WITH ADD-ON BUCKET IS PERMITTED WHEN FARES ARE COMBINED ON HALF RETURN BASIS WITH DIFFERENT RBD THE FARES CONDITIONS OF MOST RESTRICTIVE RULE WILL APPLY. PROVIDED - THE OPEN SEGMENT MUST BE -WITHIN ANY ONE COUNTRY. COMBINATIONS ARE WITH ANY FARE FOR ANY CARRIER IN ANY RULE AND TARIFF. ROUND TRIPS/CIRCLE TRIPS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS -TO FORM ROUND TRIPS/CIRCLE TRIPS. PROVIDED - COMBINATIONS ARE WITH ANY FARE FOR ANY CARRIER IN ANY RULE IN ANY TARIFF.
Category 14: Travel restrictions
VALID FOR TRAVEL COMMENCING ON/AFTER 26DEC 18.
Category 15: Sales restrictions
TICKETS MUST BE ISSUED ON/AFTER 26DEC 18.
Category 15: Sales restrictions
TICKETS MAY NOT BE SOLD IN ANGOLA/NIGERIA/SOUTH SUDAN/ VENEZUELA/SUDAN/ZIMBABWE. TICKETS MAY ONLY BE SOLD IN AREA 1/AREA 2/AREA 3.
Category 16: Penalties
NOTE - ALL CHARGES ARE NOT COMMISSIONABLE.
CHANGES- ANYTIME- RBDS C PERMITTED FREE OF CHARGE.
NO SHOW REISSUE/CHANGE - PERMITTED WITH CHARGE USD100
--------------------------------------------------
CANCELLATION-
BEFORE DEPARTURE- RBDS C PERMITTED WITH CHARGE USD100.
AFTER DEPARTURE- RBDS C PERMITTED FREE OF CHARGE.
NO SHOW REFUND - PERMITTED WITH CHARGE USD100
--------------------------------------------------
ALL CHARGES ARE NOT COMMISSIONABLE
- GENERAL INFORMATION FOR CANCELLATION/ REFUND
1.CHARGE WAIVED IN CASE OF DEATH OF PASSENGER OR DEATH OF IMMEDIATE FAMILY. CERTIFICATE MUST BE NOTIFIED .
2.THE LOCAL ADMINISTRATION/ SERVICE/ HANDLING FEE MAY APPLY IN ADDITION .
3.TG MAY REFUSE REFUND IF APPLICATION IS MADE LATER THAN 90 DAYS AFTER EXPIRY OF E-TICKET/ EMD FOR REFUNDABLE E-TICKET/ EMD MUST BE SHOWN IN THE RESTRICTION BOX.
4.REFUND FOR PARTIALLY USED TICKET IS BASED ON CALCULATION OF ACTUAL FLOWN SEGMENT USING FARE OF ORIGINAL TICKET DATE - FOR THE SAME TYPE OF FARE IF APPLICABLE - IF NOT - THE HIGHER FARE TYPE AVAILABLE/ LESS CANCEL PENALTY/ REFUND RESIDUAL VALVE IF ANY TO ORIGINAL FORM OF PAYMENT.
5.REFUND RULES APPLY PER PRICING UNIT. A - WHEN COMBINING NON REFUNDABLE FARES WITH REFUNDABLE FARES THE MOST RESTRICTIVE RULE APPLIES TO THE ENTIRE PRICING UNIT.
6.IF NON-REFUNDABLE FARE IS REISSUED TO A REFUNDABLE FARE THE ORIGINAL NON REFUNDABLE TICKET REMAINS AS NON REFUNDABLE.
7.WHEN TWO OR MORE PRICING UNITS ARE COMBINED THE SUM OF CANCELLATION FEES WILL BE APPLIED.
8.IF A FARE IS NON-REFUNDABLE YQ/YR MAY BE REFUNDED.
--------------------------------------------------
- GENERAL INFORMATION FOR REROUTING/ REBOOKING TO TICKETED FLIGHTS FOR THIS FARE ARE AS BELOW -
1.CHANGE EQUALS TO REISSUE REROUTING REBOOKING
2.CORRECT NAME NOT PERMITTED
3.ONE FEE APPLIED
4.CHANGE OF AIRPORT WITHIN ONE CITY DOES NOT CONSTITUTE AS REROUTING
5.CHANGE MUST BE MADE WITHIN VALIDITY OF TICKET
6.THE CHANGE FEE - IF APPLICABLE - APPLIES PER TRANSACTION PER PERSON
7.INFANT WITHOUT SEAT - NO CHANGE FEE/ REFUND FEE
8.CHILD/ INFANT WITH SEAT - DISCOUNT DOES NOT APPLY RO THE CHANGE FEE/ REFUND FEE
9.WHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE - COLLECT FARE DIFFERENCE -AND- COLLECT CHANGE FEE - IF APPLICABLE
10.WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE - NOT PERMITTED
11.IF CHANGE TO THE 1ST FLIGHT COUPON TOTALLY UNUSED PASSENGER TICKET WHEN REISSUING TICKETS AND PASSENGER NOT QUALIFY FOR PERVIOUS/ORIGINAL TICKET FARES -REPRICE THE ENTIRE NEW ITINERARY USING TG CURRENT FARES/ RULES IN EFFECT ON DATE OF NEW TICKET ISSUANCE NEW TICKET MAY BE EQUAL/ HIGHER THAN ORIGINAL TICKET AND COUNTING ADVANCE PURCHASE DATE - IF REQUIRED - FROM TKT REISSUE DATE NOTE - MCO/MPD/EMD SHALL BE ISSUE FOR THE DIFFERENCE IN FARES AND TFCS
12.IF NO CHANGE TO THE 1ST FLIGHT COUPON TOTALLY UNUSED PASSENGER TICKET AND PARTIALLY USED PASSENGER TICKET -REPRICE THE FARE FROM THE POINT OF ORIGIN IN EFFECT ON THE DATE OF ORIGINAL TICKET ISSUE MAY BE EQUAL/ HIGHER OR VALUE THAN PREVIOUS TICKET
13.WHEN THIS FARE IS COMBINED WITH ANOTHER FARE - MIXED RBD A.CHANGE OUTBOUND OR INBOUND RULE FOR CHANGE AND FEE APPLY BE FARE COMPONENT PER BOUND/RBD B.CHANGE BOTH OUTBOUND AND INBOUND THE HIGHEST FEE OF ALL CHANGED FARE COMPONENT WILL APPLY C.IF THE TICKETED FARE ON ANY CHANGED FLIGHT COUPON DOES NOT ALLOW REFUND THEN THE FARE DIFFERENCE IS NOT REFUNDED NOTE 1 - MCO/MPD/EMD SHALL BE ISSUED FOR THE DIFFERENCE IN FARES AND TFCS. THE UNUSED TAXES MAY BE REFUNDED. NOTE 2 - THE LOCAL ADMINISTRATION/ SERVICE HANDLING FEE MAY APPLY IN ADDITION TO ABOVE NOTES
--------------------------------------------------
NO SHOW APPLICATION
1.WHEN CHANGE/ REISSUE/ REFUND IS REQUESTED AFTER DEPARTURE OF THE ORIGINALLY SCHEDULED FLIGHT SHOWN IN THE E-TICKET THE AUTOMATED TICKET EXCHANGE TOOLS WILL CONSIDER PASSENGER AS NO-SHOW ON THE ORIGINAL FLIGHT AND WILL AUTOMATICALLY CHARGE THE NO-SHOW FEE PLUS CHANGE/ REFUND FEE IF APPLICABLE.
2.IF THE ORIGINAL RESERVATION IS CANCELLED PRIOR TO THE DEPARTURE OF THE ORIGINAL FLIGHT IN ORDER TO AVOID NO-SHOW BUT THE NEW RESERVATION/ RE- ISSUE/REFUND IS MADE AFTER DEPARTURE OF THE ORIGINAL FLIGHT IT IS PERMITTED TO PERFORM MANUAL TRANSACTION WITHOUT THE AUTOMATED TICKET EXCHANGE TOOL IN ORDER TO AVOID THE COLLECTION OF THE NO- SHOW FEE BY SUBMITTING THE PROOF OF EVIDENCE UNDE UNDER REQUIRE CIRCUMSTANCES.
3.REISSUE OR REFUND MUST BE COMPLETED BEFORE THE ORIGINAL FLIGHT DEPARTURE OTHERWISE IT WILL BE CONSIDERED NO SHOW.
4.IN CASE ANY APPLICABLE NO-SHOW FEE IS MISSING TG WILL SEND ADM.
Category 17: HIP exceptions
THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR STOPOVERS. AND - THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR CONNECTIONS. NOTE - ROYAL ORCHID PLUS MILES - MILEAGE ACCRUAL IS SUBJECT TO CONDITIONS. ROP UPGRADE - PERMITTED IS SUBJECT TO CONDITIONS.
Category 18: Endorsements
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED - NON ENDORSE/CANCELLATION/ - AND - CHANGE FEE APPLIED/RFND- AND - NOT LATER THAN 90 DAYS - AND - AFTER TKT EXPIRY - IN THE ENDORSEMENT BOX.
Category 19: Discounts
ACCOMPANIED CHILD 2-11 - CHARGE 75 PERCENT OF THE FARE. TICKET DESIGNATOR - CH OR - INFANT UNDER 2 WITHOUT A SEAT - CHARGE 20 PERCENT OF THE FARE. TICKET DESIGNATOR - IN OR - INFANT UNDER 2 WITH A SEAT - CHARGE 75 PERCENT OF THE FARE. TICKET DESIGNATOR - CH OR - UNACCOMPANIED CHILD 5-11 - CHARGE 100 PERCENT OF THE FARE. NOTE - -HANDLING FEE APPLIED. THE AGE LIMIT REFERRED TO IN THIS RULES SHALL BE THOSE IN EFFECT ON THE DATE OF COMMENCEMENT OF TRAVEL. EXCEPTION - INFANTS WHO REACH THEIR 2ND BIRTHDAY DURING THEIR TRAVEL - DUE TO SAFETY REGULATIONS - WILL BE REQUIRED TO OCCUPY A SEAT ON ALL PORTION OF JOURNEY. THE CHILD FARE MUST BE APPLY FOR THE WHOLE JOURNEY.
Category 23: Miscellaneous Fare Tags
NOTE - MILEAGE ACCRUAL FOR ROP MAY VARY SUBJECT TO TG TERMS AND CONDITIONS. FULL AND SEQUENCE USE OF FLIGHT COUPON. TICKET IS NOT VALID IF THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT BE HONORED IF ALL COUPON ARE NOT USED IN THE SEQUENCE PROVIDED IN THE E-TICKET. FARE AND CONDITIONS ARE SUBJECT TO CHANGE WITH OR WITHOUT PRIOR NOTICE. IN CASE IF WRONG RBD IS USED FARE FOR THE HIGHER RBD WILL BE USED. ANY DEVIATION FROM THE RULES HIGHER RBD FARE WILL APPLY.
Category 31: Voluntary changes
ORIGINATING THAILAND - IN THE EVENT OF CHANGES TO TICKETED FLIGHTS BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY
NO CHARGE FOR REISSUE OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC
3. TG SAME FARE CLASS GOVERNED BY SAME RULE IS USED
4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
6. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF TRAVEL ON OUTBOUND FARE COMPONENT OF PRICING UNIT CHANGED/OTHERWISE FROM PREVIOUS ISSUE DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT
OR
- REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FLIGHT COUPON
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC
3. TG FARES GOVERNED BY SAME RULE ARE USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED FARE IS IN PRIVATE TARIFF
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT
OR -
REPRICE USING FARES IN EFFECT TODAY PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC
2. TG FARES GOVERNED BY SAME RULE ARE USED
3. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT
4. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY -
APPLIES WITHIN TKT VALIDITY NO CHARGE FOR REISSUE OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. TG FARES GOVERNED BY SAME RULE ARE USED
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 7. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF TRAVEL ON OUTBOUND FARE COMPONENT OF PRICING UNIT CHANGED/OTHERWISE FROM PREVIOUS ISSUE DATE TO DEPARTURE OF PRICING UNIT
OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. TG FARES GOVERNED BY SAME RULE ARE USED 5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT - HND-NRT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS. TO THAILAND - BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF TG INTERNATIONAL FARES NO CHARGE FOR REISSUE OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 4. TG SAME FARE CLASS GOVERNED BY SAME RULE IS USED 5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 7. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF TRAVEL ON OUTBOUND FARE COMPONENT OF PRICING UNIT CHANGED/OTHERWISE FROM PREVIOUS ISSUE DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 4. TG FARES GOVERNED BY SAME RULE ARE USED 5. PUBLIC FARES ARE USED IF TICKETED FARE IS IN PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED FARE IS IN PRIVATE TARIFF 6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT OR - REPRICE USING FARES IN EFFECT TODAY PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 2. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 3. TG FARES GOVERNED BY SAME RULE ARE USED 4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 5. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF TG INTERNATIONAL FARES CHARGE USD 100.00 FOR REISSUE OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT 4. TG SAME FARE CLASS GOVERNED BY SAME RULE IS USED 5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 7. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF TRAVEL ON OUTBOUND FARE COMPONENT OF PRICING UNIT CHANGED/OTHERWISE FROM PREVIOUS ISSUE DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT - HND-NRT OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT 4. TG FARES GOVERNED BY SAME RULE ARE USED 5. PUBLIC FARES ARE USED IF TICKETED FARE IS IN PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED FARE IS IN PRIVATE TARIFF 6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT - HND-NRT OR - REPRICE USING FARES IN EFFECT TODAY PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 2. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT 3. TG FARES GOVERNED BY SAME RULE ARE USED 4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 5. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT - HND-NRT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF TG INTERNATIONAL FARES NO CHARGE FOR REISSUE OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 5. TG FARES GOVERNED BY SAME RULE ARE USED 6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF TRAVEL ON OUTBOUND FARE COMPONENT OF PRICING UNIT CHANGED/OTHERWISE FROM PREVIOUS ISSUE DATE TO DEPARTURE OF PRICING UNIT OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 5. TG FARES GOVERNED BY SAME RULE ARE USED 6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT - HND-NRT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF TG INTERNATIONAL FARES CHARGE USD 100.00 FOR REISSUE OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO STOPOVERS AND CONNECTIONS/FARE BREAKS 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT 5. TG FARES GOVERNED BY SAME RULE ARE USED 6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM NEW TKT ISSUE DATE IF TRAVEL ON OUTBOUND FARE COMPONENT OF PRICING UNIT CHANGED/OTHERWISE FROM PREVIOUS ISSUE DATE TO DEPARTURE OF PRICING UNIT OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT 5. TG FARES GOVERNED BY SAME RULE ARE USED 6. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT - HND-NRT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.
Category 33: Voluntary cancellations
REFER TO PENALTIES CATEGORY 16
Category 50: Application
TG GLOBAL FARE APPLICATION CLASS OF SERVICE THESE FARES APPLY FOR FIRST/BUSINESS/PREMIUM ECONOMY/ ECONOMY CLASS SERVICE. TYPES OF TRANSPORTATION THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES. FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW/SINGLE OPEN- JAW/DOUBLE OPEN-JAW JOURNEYS. CAPACITY LIMITATIONS THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE CARRIERS BEST JUDGMENT
[prem fare gone]: TG: BKK-ARN, business class, rt $1068
Dec 20, 2019, 10:12 am
#46
Join Date: Feb 2003
Location: Madrid spain
Programs: UA 1K, Hilton Gold, SPG PLT
Posts: 574
I heard Thai Airway is willing to waive the $100 fee if the passenger decide to cancel the ticket. Also, any change to the ticket will require "reprice" the ticket based on current fare basis. These need to be done ASAP.
It seems Thai Airway is taking advantage of those who are not familiar with how ticket rules work.
It seems Thai Airway is taking advantage of those who are not familiar with how ticket rules work.
Dec 20, 2019, 10:37 am
#47
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,848
What do you mean? Any rebooking/reissue of the ticket before travel has commenced will be subject to repricing of the ticket - there is nothing new about this nor anything TG is making up. Rebooking after travel has commenced should on the other hand be subject to historical prices, i.e. no repricing of the ticket - the issue is if TG will honor that rule.
Dec 20, 2019, 11:10 am
#48
Join Date: Feb 2003
Location: Madrid spain
Programs: UA 1K, Hilton Gold, SPG PLT
Posts: 574
What do you mean? Any rebooking/reissue of the ticket before travel has commenced will be subject to repricing of the ticket - there is nothing new about this nor anything TG is making up. Rebooking after travel has commenced should on the other hand be subject to historical prices, i.e. no repricing of the ticket - the issue is if TG will honor that rule.
- REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FLIGHT COUPON
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC
3. TG FARES GOVERNED BY SAME RULE ARE USED
4. PUBLIC FARES ARE USED IF TICKETED FARE IS IN PUBLIC TARIFF. PRIVATE FARES ARE USED IF TICKETED FARE IS IN PRIVATE TARIFF
5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT
6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT NOTE - CONSIDER THESE CITY PAIRS AS THE SAME POINT- HND-NRT
Dec 20, 2019, 1:31 pm
#49
Join Date: Jul 2011
Location: Melbourne
Posts: 101
heard from where? does that means it will be honored if no changes required ?
I heard Thai Airway is willing to waive the $100 fee if the passenger decide to cancel the ticket. Also, any change to the ticket will require "reprice" the ticket based on current fare basis. These need to be done ASAP.
It seems Thai Airway is taking advantage of those who are not familiar with how ticket rules work.
It seems Thai Airway is taking advantage of those who are not familiar with how ticket rules work.
Dec 21, 2019, 1:40 am
#52
Join Date: Feb 2003
Location: Madrid spain
Programs: UA 1K, Hilton Gold, SPG PLT
Posts: 574
It's confirmed by local travel agency with TG, according to flyers in Taiwan that the fare is honored. On the other hand, TG is trying to persuade flyers to cancel the tickets by waiving the 100 USD cancellation fee. A lot of the people I know just jumped on the "deal" without thinking twice. It is not really a deal when factoring in the extra ticket to get to BKK.
Dec 21, 2019, 5:19 am
#53
formerly Guanran Wang
Join Date: Sep 2017
Location: HKG, PEK, IAD/DCA, LON, BHX,
Programs: Alaska, BAEC, Asiana, Aegean, Enrich, Marriott/SPG, Hilton
Posts: 322
Similar cancellation fee waiver was issued by CX this year to incentize cancelling "discount fares", its nothing new. Also because this fare is booked into C class (semi flexible) as #48 stated, historical fare will apply (#47 was incorrect). Historical fare repricing also applied to the CX fare earlier this year as its been booked into semi-flex tickets.
Hope you guys gets the tix honoured!
Hope you guys gets the tix honoured!
Last edited by Dominicus; Dec 21, 2019 at 5:26 am Reason: typos
Dec 22, 2019, 9:20 am
#54
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Just need to remember that changing the return flight before the 1st flight coupon is actually used will be USD 100 fee. Changing the return after departure (ie after the 1st coupon is used) - free of charge. Well, if TG honors the fare rules of course.
Dec 22, 2019, 9:22 am
#55
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Similar cancellation fee waiver was issued by CX this year to incentize cancelling "discount fares", its nothing new. Also because this fare is booked into C class (semi flexible) as #48 stated, historical fare will apply (#47 was incorrect). Historical fare repricing also applied to the CX fare earlier this year as its been booked into semi-flex tickets.
Hope you guys gets the tix honoured!
Hope you guys gets the tix honoured!
1) changes before departure: other than 1st fare component
2) after departure (1st coupon used) - any changes, well to be technically correct - virtually any.
Dec 22, 2019, 5:36 pm
#56
formerly Guanran Wang
Join Date: Sep 2017
Location: HKG, PEK, IAD/DCA, LON, BHX,
Programs: Alaska, BAEC, Asiana, Aegean, Enrich, Marriott/SPG, Hilton
Posts: 322
And the fact the fare is semi-flexible has nothing to do with the application of historical fares. This is governed by IATA reso 17f: historic fares apply in 2 cases:
1) changes before departure: other than 1st fare component
2) after departure (1st coupon used) - any changes, well to be technically correct - virtually any.
1) changes before departure: other than 1st fare component
2) after departure (1st coupon used) - any changes, well to be technically correct - virtually any.
Dec 25, 2019, 2:22 am
#57
Join Date: Dec 2019
Posts: 3
Another data point: received notification from OTA (bolded text for emphasis). Thanks to the FT community for allowing me to book my first sale fare. To ARN it is 
Airline informed us due to Pricing error for ticket issue before 12/18. The ticket is still valid for use. But airline change the change and refund policy. Right now ticket policy as following:
1.Flight and date change not permitted.
2.Name change or correction not permitted.
3.Reroute not permitted.
4.If passenger strongly insist to change date or reroute, the additional fare difference between paid fare and current fare will be collected.
5.Totally unused ticket,refund permitted with fare of change. [[i]I assume they mean to say free of charge]
6.Partially used ticket,only unused taxes and YQ will be refunded.
7.Reissue and refund process by manual only, ATC is not permitted.
Airline informed us due to Pricing error for ticket issue before 12/18. The ticket is still valid for use. But airline change the change and refund policy. Right now ticket policy as following:
1.Flight and date change not permitted.
2.Name change or correction not permitted.
3.Reroute not permitted.
4.If passenger strongly insist to change date or reroute, the additional fare difference between paid fare and current fare will be collected.
5.Totally unused ticket,refund permitted with fare of change. [[i]I assume they mean to say free of charge]
6.Partially used ticket,only unused taxes and YQ will be refunded.
7.Reissue and refund process by manual only, ATC is not permitted.
Dec 25, 2019, 4:11 am
#58
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
Another data point: received notification from OTA (bolded text for emphasis). Thanks to the FT community for allowing me to book my first sale fare. To ARN it is
Airline informed us due to Pricing error for ticket issue before 12/18. The ticket is still valid for use. But airline change the change and refund policy. Right now ticket policy as following:
1.Flight and date change not permitted.
2.Name change or correction not permitted.
3.Reroute not permitted.
4.If passenger strongly insist to change date or reroute, the additional fare difference between paid fare and current fare will be collected.
5.Totally unused ticket,refund permitted with fare of change. [[i]I assume they mean to say free of charge]
6.Partially used ticket,only unused taxes and YQ will be refunded.
7.Reissue and refund process by manual only, ATC is not permitted.
Airline informed us due to Pricing error for ticket issue before 12/18. The ticket is still valid for use. But airline change the change and refund policy. Right now ticket policy as following:
1.Flight and date change not permitted.
2.Name change or correction not permitted.
3.Reroute not permitted.
4.If passenger strongly insist to change date or reroute, the additional fare difference between paid fare and current fare will be collected.
5.Totally unused ticket,refund permitted with fare of change. [[i]I assume they mean to say free of charge]
6.Partially used ticket,only unused taxes and YQ will be refunded.
7.Reissue and refund process by manual only, ATC is not permitted.
Dec 26, 2019, 3:20 am
#60
Join Date: Aug 2017
Posts: 11
TG just emailed notifying that they will cancel and refund the ticket.
updated with the email
Dear THAI Airways Value Passenger
Reference is made to your issued Bangkok - Stockholm v.v.ticket
on 18-19 December 2019. We have to inform you that there is
an extraordinary circumstance of erroneous distribution of Business
class fare during mentioned period because of a manifestly
incorrect fare.
We have to apologize for this incident. However according to our
ticketing policy we cannot accept these issued tickets.
Your tickets at the price that you paid are not valid for traveling.
In these circumstances we would like to advise as follows:
1. If you purchased tickets through Thai Airways official website
please contact TG contact center immediately to obtain
full price refund according to your original form of payment
and allow up to one billing cycle for refunded amounts
to appear on your card statement.
2. If you purchased tickets through an online travel agency
( or other agent )please contact the travel agent immediately
to obtain full price refund according to your original
form of payment.
3. Please note that the above arrangements should be made no later
than January 2 2020 17:00 BKK time otherwise your bookings and
tickets will be cancelled and refund will be automatically processed.
Again we do apologizing for any inconvenience caused. If you have
any query or would like to book your travel at the correct price
please do not hesitate to contact us at TG contact center
+6623561111 or Email : [email protected]
*** Please do not reply to this email.
This mailbox in not monitored and you will not receive a response.
updated with the email
Dear THAI Airways Value Passenger
Reference is made to your issued Bangkok - Stockholm v.v.ticket
on 18-19 December 2019. We have to inform you that there is
an extraordinary circumstance of erroneous distribution of Business
class fare during mentioned period because of a manifestly
incorrect fare.
We have to apologize for this incident. However according to our
ticketing policy we cannot accept these issued tickets.
Your tickets at the price that you paid are not valid for traveling.
In these circumstances we would like to advise as follows:
1. If you purchased tickets through Thai Airways official website
please contact TG contact center immediately to obtain
full price refund according to your original form of payment
and allow up to one billing cycle for refunded amounts
to appear on your card statement.
2. If you purchased tickets through an online travel agency
( or other agent )please contact the travel agent immediately
to obtain full price refund according to your original
form of payment.
3. Please note that the above arrangements should be made no later
than January 2 2020 17:00 BKK time otherwise your bookings and
tickets will be cancelled and refund will be automatically processed.
Again we do apologizing for any inconvenience caused. If you have
any query or would like to book your travel at the correct price
please do not hesitate to contact us at TG contact center
+6623561111 or Email : [email protected]
*** Please do not reply to this email.
This mailbox in not monitored and you will not receive a response.