Oct 30, 2019, 12:19 pm
Last edit by: flylikelinz
Meetups
December:
31: STR-HEL (princesstravel, topperchris+1)
January:
1: HEL-CAN (princesstravel, topperchris+1)
9: CAN-HEL (princesstravel)
10: HEL-STR (princesstravel)
10 STR-HEL (beyounged)
11 HEL-CAN (beyounged)
12: CAN-HEL (topperchris+1)
13: HEL-STR (topperchris+1)
February:
02 CAN-HEL (beyounged)
03 HEL-STR (beyounged)
04: STR-HEL(jarza)
05: HEL-CAN (jarza)
09: CAN-HEL (jarza)
10: HEL-STR (jarza)
11: STR-HEL (Pabloco + MrsPabloco)
12: HEL-CAN (Pabloco + MrsPabloco)
18: AY1452 STR-HEL (ChocolateFactory)
18: AY97 HEL-CAN (ChocolateFactory)
21 STR-HEL (beyounged)
21: HAJ-HEL (nilsrtw)
22 HEL-CAN (beyounged, nilsrtw)
23: AY98 CAN-HEL (ChocolateFactory)
23: AY1453 HEL-STR (ChocolateFactory)
27: CAN-HEL (Pabloco + MrsPabloco)
28: HEL-STR (Pabloco + MrsPabloco)
March:
01: CAN-HEL (nilsrtw)
02: HEL-HAJ (nilsrtw)
06: AY1460 HAJ-HEL (ChocolateFactory)
07: AY97 HEL-CAN (ChocolateFactory)
15: AY98 CAN-HEL (ChocolateFactory)
16: AY1459 HEL-HAJ (ChocolateFactory)
19 CAN-HEL(beyounged)
20 HEL-HAJ (beyounged)
27 HAJ-HEL (beyounged)
28 HEL-CAN (beyounged)
April:
08: BLQ-HEL (sam2511, IrishStephen+3, mster+1,)
08: HEL-CAN (sam2511)
08: HEL-HKG (mster+1)
09: HEL-HKG (IrishStephen+3)
14: HKG-HEL (mster+1)
15: HEL-BLQ (mster+1, HypnoticSpector)
15: BLQ-HEL (mster+1)
15: HEL-HKG (mster+1)
15: HEL-CAN (HypnoticSpector)
17: STR-HEL (topperchris+1)
18: HEL-CAN (topperchris+1)
21: HKG-HEL-BLQ (sam2511 + beyounged, mster+1)
21: AY1452 STR-HEL (Nancy)
21: HKG-HEL (IrishStephen+3)
22: AY97 HEL-CAN (Nancy)
22: AY BLQ-HEL-HKG (piotrger, mster+1)
22: AY BLQ-HEL (dimitriyremerov+1)
22: HEL-HKG (NextWhiteDeath)
23: AY101 HEL-HKG (dimitriyremerov+1)
28: AY100 HKG-HEL (Nancy, piotrger, NextWhiteDeath)
28: AY102 HKG-HEL (mster+1)
29: AY1771 HEL-BLQ (Nancy, mster+1)
29: AY BLQ-HEL-HKG (NGX)
30: AY102 HKG-HEL (dimitriyremerov+1)
May:
02: AY1774 BLQ-HEL (Majuki)
03: AY101 HEL-HKG (Majuki)
03: CAN-HEL (topperchris+1)
04: HEL-STR (topperchris+1)
05: AY HKG-HEL (NGX)
06: BLQ-HEL (Carnaby, Calchas, Woodbinerich)
06: HEL-HKG (Carnaby, Calchas, Woodbinerich, NGX)
08: STR-HEL (justin1123)
09: BLQ-HEL (sydneyguy1234)
10: HEL-HKG (sydneyguy1234)
10: AY1458 HAJ-HEL (ChocolateFactory)
10: AY97 HEL-CAN (ChocolateFactory)
10: HKG-HEL (Calchas)
11: HEL-CAN (justin1123)
12: HKG-HEL (Woodbinerich)
12: CAN-HEL (HypnoticSpector)
13: AY100 HKG-HEL (Majuki)
13: BLQ-HEL-CAN (Danusa86)
13: AY1771 HEL-BLQ (Majuki, Woodbinerich)
13: AY1772 BLQ-HEL (MKBshaw, spiiker+1)
13: AY97 HEL-CAN (MKBshaw, spiiker+1)
15: HKG-HEL (Carnaby)
16: HEL-BLQ (Carnaby)
16: BLQ-HEL (surbitonflyer+1, HypnoticSpector, Isochronous)
17: AY 97 STR-CAN (Lizie)
17: AY98 CAN-HEL (ChocolateFactory)
17: AY1459 HEL-HAJ (ChocolateFactory)
17: HEL-HKG (surbitonflyer+1, HypnoticSpector, Isochronous)
19: AY98 CAN-HEL (MKBshaw, spiiker+1, Danusa86)
20: AY1771 HEL-BLQ (MKBshaw, spiiker+1, Danusa86);
21: STR-HEL (ICPUI, multivitamin, w00tzen, zumabeach)
22: AY97 HEL-CAN (multivitamin, w00tzen, ICPUI)
23: BLQ-HEL (joeyzzz)
23: HEL-CAN (zumabeach)
24: HEL-HKG (joeyzzz)
24: CAN-HEL (ICPUI)
25: HEL-STR (ICPUI)
26: HKG-HEL (surbitonflyer+1, sydneyguy1234)
27: AY1772 BLQ-HEL (skycruiserNL, flightgrabber)
27: AY101 HEL-HKG (skycruiserNL, flightgrabber)
27: HEL-BLQ (surbitonflyer+1, sydneyguy1234)
30: CAN-HEL (joeyzzz)
30: HEL-BLQ (joeyzzz)
30: BLQ-HEL (armouredant+1, seantheman)
31: HEL-HKG (armouredant+1, seantheman)
31: CAN-HEL (multivitamin, w00tzen)
June:
01: HEL-STR (multivitamin, w00tzen)
02: HKG-HEL (skycruiserNL)
02: CAN-HEL (justin1123)
03: BLQ-HEL (elpuerto)
03: HEL-HKG (elpuerto)
03: HEL-BLQ (skycruiserNL)
03: HEL-STR (justin1123)
09: HKG-HEL (elpuerto, seantheman)
10: HKG-HEL (armouredant+1)
10: HEL-BLQ (armouredant+1, seantheman)
10: BLQ-HEL (skycruiserNL)
10: HEL-CAN (skycruiserNL)
12: AY100 HKG-HEL (flightgrabber)
13: AY1773 HEL-BLQ (flightgrabber)
13: HEL-BLQ (elpuerto)
14: CAN-HEL (zumabeach)
15: HEL-HAJ (zumabeach)
16: CAN-HEL (skycruiserNL)
16: HKG-HEL (Isochronous, HypnoticSpector)
17: HEL-BLQ (skycruiserNL, Isochronous, HypnoticSpector)
18: STR-HEL (davem4, thebigben)
19: HEL-CAN (davem4, thebigben)
24: BLQ-HEL (GetSetJetSet)
24: HEL-CAN (GetSetJetSet, sluneckov)
25: CAN-HEL (davem4, thebigben,)
26: HEL-STR (davem4, thebigben)
28: CAN-HEL (sluneckov)
28: CAN-HEL (GetSetJetSet)
September:
18: STR-HEL (kiez)
19: HEL-CAN (kiez)
26: CAN-HEL (kiez)
26: HEL-STR (kiez)
30: BLQ-HEL (davistev)
30: HEL-HKG (davistev)
October:
07: HKG-HEL (davistev)
07: HEL-BLQ (davistev)
November:
04: DUS-HEL (kevinflyaway+1)
04: HEL-HKG (kevinflyaway+1)
08: HKG-HEL (kevinflyaway+1)
08: HEL-DUS (kevinflyaway+1)
February 2023
24: ZRH-HEL (flylikelinz+1)
24: HEL-HKG (flylikelinz+1)
March 2023
05: HKG-HEL (flylikelinz+1)
05: HEL-ZRH (flylikelinz+1)
December:
31: STR-HEL (princesstravel, topperchris+1)
January:
1: HEL-CAN (princesstravel, topperchris+1)
9: CAN-HEL (princesstravel)
10: HEL-STR (princesstravel)
10 STR-HEL (beyounged)
11 HEL-CAN (beyounged)
12: CAN-HEL (topperchris+1)
13: HEL-STR (topperchris+1)
February:
02 CAN-HEL (beyounged)
03 HEL-STR (beyounged)
04: STR-HEL(jarza)
05: HEL-CAN (jarza)
09: CAN-HEL (jarza)
10: HEL-STR (jarza)
11: STR-HEL (Pabloco + MrsPabloco)
12: HEL-CAN (Pabloco + MrsPabloco)
18: AY1452 STR-HEL (ChocolateFactory)
18: AY97 HEL-CAN (ChocolateFactory)
21 STR-HEL (beyounged)
21: HAJ-HEL (nilsrtw)
22 HEL-CAN (beyounged, nilsrtw)
23: AY98 CAN-HEL (ChocolateFactory)
23: AY1453 HEL-STR (ChocolateFactory)
27: CAN-HEL (Pabloco + MrsPabloco)
28: HEL-STR (Pabloco + MrsPabloco)
March:
01: CAN-HEL (nilsrtw)
02: HEL-HAJ (nilsrtw)
06: AY1460 HAJ-HEL (ChocolateFactory)
07: AY97 HEL-CAN (ChocolateFactory)
15: AY98 CAN-HEL (ChocolateFactory)
16: AY1459 HEL-HAJ (ChocolateFactory)
19 CAN-HEL(beyounged)
20 HEL-HAJ (beyounged)
27 HAJ-HEL (beyounged)
28 HEL-CAN (beyounged)
April:
08: BLQ-HEL (sam2511, IrishStephen+3, mster+1,)
08: HEL-CAN (sam2511)
08: HEL-HKG (mster+1)
09: HEL-HKG (IrishStephen+3)
14: HKG-HEL (mster+1)
15: HEL-BLQ (mster+1, HypnoticSpector)
15: BLQ-HEL (mster+1)
15: HEL-HKG (mster+1)
15: HEL-CAN (HypnoticSpector)
17: STR-HEL (topperchris+1)
18: HEL-CAN (topperchris+1)
21: HKG-HEL-BLQ (sam2511 + beyounged, mster+1)
21: AY1452 STR-HEL (Nancy)
21: HKG-HEL (IrishStephen+3)
22: AY97 HEL-CAN (Nancy)
22: AY BLQ-HEL-HKG (piotrger, mster+1)
22: AY BLQ-HEL (dimitriyremerov+1)
22: HEL-HKG (NextWhiteDeath)
23: AY101 HEL-HKG (dimitriyremerov+1)
28: AY100 HKG-HEL (Nancy, piotrger, NextWhiteDeath)
28: AY102 HKG-HEL (mster+1)
29: AY1771 HEL-BLQ (Nancy, mster+1)
29: AY BLQ-HEL-HKG (NGX)
30: AY102 HKG-HEL (dimitriyremerov+1)
May:
02: AY1774 BLQ-HEL (Majuki)
03: AY101 HEL-HKG (Majuki)
03: CAN-HEL (topperchris+1)
04: HEL-STR (topperchris+1)
05: AY HKG-HEL (NGX)
06: BLQ-HEL (Carnaby, Calchas, Woodbinerich)
06: HEL-HKG (Carnaby, Calchas, Woodbinerich, NGX)
08: STR-HEL (justin1123)
09: BLQ-HEL (sydneyguy1234)
10: HEL-HKG (sydneyguy1234)
10: AY1458 HAJ-HEL (ChocolateFactory)
10: AY97 HEL-CAN (ChocolateFactory)
10: HKG-HEL (Calchas)
11: HEL-CAN (justin1123)
12: HKG-HEL (Woodbinerich)
12: CAN-HEL (HypnoticSpector)
13: AY100 HKG-HEL (Majuki)
13: BLQ-HEL-CAN (Danusa86)
13: AY1771 HEL-BLQ (Majuki, Woodbinerich)
13: AY1772 BLQ-HEL (MKBshaw, spiiker+1)
13: AY97 HEL-CAN (MKBshaw, spiiker+1)
15: HKG-HEL (Carnaby)
16: HEL-BLQ (Carnaby)
16: BLQ-HEL (surbitonflyer+1, HypnoticSpector, Isochronous)
17: AY 97 STR-CAN (Lizie)
17: AY98 CAN-HEL (ChocolateFactory)
17: AY1459 HEL-HAJ (ChocolateFactory)
17: HEL-HKG (surbitonflyer+1, HypnoticSpector, Isochronous)
19: AY98 CAN-HEL (MKBshaw, spiiker+1, Danusa86)
20: AY1771 HEL-BLQ (MKBshaw, spiiker+1, Danusa86);
21: STR-HEL (ICPUI, multivitamin, w00tzen, zumabeach)
22: AY97 HEL-CAN (multivitamin, w00tzen, ICPUI)
23: BLQ-HEL (joeyzzz)
23: HEL-CAN (zumabeach)
24: HEL-HKG (joeyzzz)
24: CAN-HEL (ICPUI)
25: HEL-STR (ICPUI)
26: HKG-HEL (surbitonflyer+1, sydneyguy1234)
27: AY1772 BLQ-HEL (skycruiserNL, flightgrabber)
27: AY101 HEL-HKG (skycruiserNL, flightgrabber)
27: HEL-BLQ (surbitonflyer+1, sydneyguy1234)
30: CAN-HEL (joeyzzz)
30: HEL-BLQ (joeyzzz)
30: BLQ-HEL (armouredant+1, seantheman)
31: HEL-HKG (armouredant+1, seantheman)
31: CAN-HEL (multivitamin, w00tzen)
June:
01: HEL-STR (multivitamin, w00tzen)
02: HKG-HEL (skycruiserNL)
02: CAN-HEL (justin1123)
03: BLQ-HEL (elpuerto)
03: HEL-HKG (elpuerto)
03: HEL-BLQ (skycruiserNL)
03: HEL-STR (justin1123)
09: HKG-HEL (elpuerto, seantheman)
10: HKG-HEL (armouredant+1)
10: HEL-BLQ (armouredant+1, seantheman)
10: BLQ-HEL (skycruiserNL)
10: HEL-CAN (skycruiserNL)
12: AY100 HKG-HEL (flightgrabber)
13: AY1773 HEL-BLQ (flightgrabber)
13: HEL-BLQ (elpuerto)
14: CAN-HEL (zumabeach)
15: HEL-HAJ (zumabeach)
16: CAN-HEL (skycruiserNL)
16: HKG-HEL (Isochronous, HypnoticSpector)
17: HEL-BLQ (skycruiserNL, Isochronous, HypnoticSpector)
18: STR-HEL (davem4, thebigben)
19: HEL-CAN (davem4, thebigben)
24: BLQ-HEL (GetSetJetSet)
24: HEL-CAN (GetSetJetSet, sluneckov)
25: CAN-HEL (davem4, thebigben,)
26: HEL-STR (davem4, thebigben)
28: CAN-HEL (sluneckov)
28: CAN-HEL (GetSetJetSet)
September:
18: STR-HEL (kiez)
19: HEL-CAN (kiez)
26: CAN-HEL (kiez)
26: HEL-STR (kiez)
30: BLQ-HEL (davistev)
30: HEL-HKG (davistev)
October:
07: HKG-HEL (davistev)
07: HEL-BLQ (davistev)
November:
04: DUS-HEL (kevinflyaway+1)
04: HEL-HKG (kevinflyaway+1)
08: HKG-HEL (kevinflyaway+1)
08: HEL-DUS (kevinflyaway+1)
February 2023
24: ZRH-HEL (flylikelinz+1)
24: HEL-HKG (flylikelinz+1)
March 2023
05: HKG-HEL (flylikelinz+1)
05: HEL-ZRH (flylikelinz+1)
[PREM FARE GONE] OW - AY BLQ-CAN 470 euro
Oct 22, 2020, 2:27 pm
#1201
Join Date: Feb 2014
Location: Munich
Programs: TK Elite, Hilton Diamond
Posts: 244
New Policy
https://www.finnair.com/fi-en/flight...-2021--2180696
My experiences:
This promotion fare (as they said so in chat)
- able to move from STR-CAN to MUC-HKG in late March which I think they will cancel some of them again!
Booked OSL-BKK in J (normal cheapest fare from OSL)
- unable to reroute to OSL-HEL-HKG-(codeshare with CX)-BKK, I did try many times with Chat and did call the local office in BKK and the agent there agreed with the rerouting but hours late got reject from the HQ Office!
- only move flight or refund are offered, request for the refund and processed within 2 days!!!
It seems that they are very strict now about the rerouting. I still have many flights with AY left but in Y
https://www.finnair.com/fi-en/flight...-2021--2180696
If your flight on/after 1 July is cancelled
When your flight is on the list of entirely cancelled routes or you have received a message of a flight cancellation, these are your options:
When your flight is on the list of entirely cancelled routes or you have received a message of a flight cancellation, these are your options:
- You can change your travel dates without a change fee maximum 360 days onwards from the day you are making the change. You can do this via Manage booking, or if you can’t make the change yourself online, our customer service will assist you. You can change your travel dates if:
- You made your booking via Finnair channels
- You have a Finnair operated and marketed flight
- There are available seats in the same cabin class on the new flight you have chosen
- You make the change before the departure of your original flight. You need to select new dates for your travel when making the change.
- Please note that if you want to make further changes after the first change the Book with confidence policy applies.
- We do our best to re-route you to your destination with other Finnair flights. Please note that the availability of alternative flights is currently limited. We’ll send you your new flight information via SMS and/or email, and you can check it and other possible flight options also via Manage booking.
- You can cancel your booking via Manage booking and then apply for a refund for the unused part of your flight ticket by filling in this online form. If you are unable to cancel your booking via Manage booking, our customer service can assist you. If we have cancelled all the flights in your booking, you can apply for a refund without cancelling the booking.
- When any of the flights in your booking (for example only the return flight) has been cancelled, you can apply for a refund for all the unused flights on the same ticket.
- You can also choose a Finnair gift card as a refund option when you have paid your ticket fully with money (through online banking or credit card).
- If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise, you can apply for a refund online (undelivered service). Also, if your flight is cancelled, you can apply for a refund for any travel extras you had purchased and did not receive.
My experiences:
This promotion fare (as they said so in chat)
- able to move from STR-CAN to MUC-HKG in late March which I think they will cancel some of them again!
Booked OSL-BKK in J (normal cheapest fare from OSL)
- unable to reroute to OSL-HEL-HKG-(codeshare with CX)-BKK, I did try many times with Chat and did call the local office in BKK and the agent there agreed with the rerouting but hours late got reject from the HQ Office!
- only move flight or refund are offered, request for the refund and processed within 2 days!!!
It seems that they are very strict now about the rerouting. I still have many flights with AY left but in Y
Last edited by thanaset; Oct 22, 2020 at 2:39 pm
Oct 22, 2020, 4:13 pm
#1202
Join Date: Mar 2016
Location: Glasgow, UK
Programs: Seigneur des Tarifs Utils First Class Mucci with Honours :) - BA GGL / CCR
Posts: 1,551
New Policy
https://www.finnair.com/fi-en/flight...-2021--2180696
My experiences:
This promotion fare (as they said so in chat)
- able to move from STR-CAN to MUC-HKG in late March which I think they will cancel some of them again!
Booked OSL-BKK in J (normal cheapest fare from OSL)
- unable to reroute to OSL-HEL-HKG-(codeshare with CX)-BKK, I did try many times with Chat and did call the local office in BKK and the agent there agreed with the rerouting but hours late got reject from the HQ Office!
- only move flight or refund are offered, request for the refund and processed within 2 days!!!
It seems that they are very strict now about the rerouting. I still have many flights with AY left but in Y
https://www.finnair.com/fi-en/flight...-2021--2180696
My experiences:
This promotion fare (as they said so in chat)
- able to move from STR-CAN to MUC-HKG in late March which I think they will cancel some of them again!
Booked OSL-BKK in J (normal cheapest fare from OSL)
- unable to reroute to OSL-HEL-HKG-(codeshare with CX)-BKK, I did try many times with Chat and did call the local office in BKK and the agent there agreed with the rerouting but hours late got reject from the HQ Office!
- only move flight or refund are offered, request for the refund and processed within 2 days!!!
It seems that they are very strict now about the rerouting. I still have many flights with AY left but in Y
Happy with that
Oct 27, 2020, 1:56 pm
#1203
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Guys... ALWAYS keep a copy of the Finnair chat log. If the "Save transcript" doesn't work (it didn't for me), copy the contents of the chat manually and save them somewhere else.
Having some issues with yet another rebooking (apparently some OTA had confirmed a schedule change on my behalf without ever contacting me) and basically the only thing that's currently giving me at least some hope that I'll be able to rebook again is that I had kept records of all chat conversations.
Having some issues with yet another rebooking (apparently some OTA had confirmed a schedule change on my behalf without ever contacting me) and basically the only thing that's currently giving me at least some hope that I'll be able to rebook again is that I had kept records of all chat conversations.
Oct 29, 2020, 7:44 am
#1204
Join Date: Nov 2017
Posts: 22
Having some issues with yet another rebooking (apparently some OTA had confirmed a schedule change on my behalf without ever contacting me) and basically the only thing that's currently giving me at least some hope that I'll be able to rebook again is that I had kept records of all chat conversations.
Oct 29, 2020, 7:49 am
#1205
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Yes, it’s usually a case of HUCA. I had it in writing that I “could contact AY for a rebooking at a later time, closer to departure”.
Yet the agent said it was debatable of “less than 72 hours before departure was acceptable” and lots of such bull. In the end (after quoting me a fare difference), he offered to remove the flights from my ticket (so it wouldn’t be a no-show), check with HQ and get back to me. But this was ONLY because I had everything in writing. In any case it wouldn’t be possible to rebook beyond September 2021.
The next day, I simply tried the chat again and the agent rebooked me for free for October 2021 (unfortunately changing my D ticket back to I class). In the evening, I also got an email from the first agent where he said HQ had given him a green light for a rebooking.
Always keep records...
Yet the agent said it was debatable of “less than 72 hours before departure was acceptable” and lots of such bull. In the end (after quoting me a fare difference), he offered to remove the flights from my ticket (so it wouldn’t be a no-show), check with HQ and get back to me. But this was ONLY because I had everything in writing. In any case it wouldn’t be possible to rebook beyond September 2021.
The next day, I simply tried the chat again and the agent rebooked me for free for October 2021 (unfortunately changing my D ticket back to I class). In the evening, I also got an email from the first agent where he said HQ had given him a green light for a rebooking.
Always keep records...
Nov 16, 2020, 6:52 am
#1206
Join Date: Mar 2016
Posts: 29
Flight ticket STR-CAN has now been cancelled by Finn AIR
Our flight ticket STR-CAN has now been cancelled after the second cancellation by Finn Air.
We were no longer allowed to rebook.
The first date at the beginning of April 2020 we could rebook to 17.11.2020 (today). But at the beginning of October this flight was cancelled by Finn Air as well. In mid-October we called Finn Air to see if we could rebook this flight for next year October / November 2021. Since the November 2021 flights were not yet available, we were advised to rebook at a later date.
In between I also had contact with Finn Air, because I wanted to know if I could take another destination airport. But this was clearly denied. I was told several times that only rebooking to a new date is allowed. Best shortly before the actual trip. So that we can see whether a return flight in November 2021 will be feasible. Accordingly, I did not worry that the flight might not be valid at the beginning of November.
Last week, Friday, I was informed that the flight ticket was bought on October 27, 2019 and therefore one year has passed and the ticket has lost its validity.
They are taking a stubborn stance now and really don't want to rebook.
I assume that all tickets that are canceled in the future will be deleted by Finn. It is possible that Finn Air has agreed internally that rebooking will no longer be accepted.
I don't think it's okay that the flight ticket is no longer valid.
Especially since we phoned Finn Air in mid-October to change the booking. Nobody told us that we have to take care to keep the date.
Also on their homepage it is clearly stated that it is possible to change the booking, but they don't want to know anything about it anymore and don't respond to my request.
"If your flight on/after 1 July is cancelled
When your flight is on the list of entirely cancelled routes or you have received a message of a flight cancellation, these are your options:
You can change your travel dates without a change fee maximum 360 days onwards from the day you are making the change. You can do this via Manage booking, or if you can’t make the change yourself online, our customer service will assist you. You can change your travel dates if:...."
https://www.finnair.com/fi-en/flight...-2021--2180696
I also took the advice of a forum participant and called EXPEDIA directly with whom I booked. But that did not help either. EXPEDIA says that there is nothing they can do.
We were always satisfied with Finn AIR and had no reason not to trust Finn AIR - after all, they treated us well all the time.
I don't think it's okay that I'm going to be dumped like this, also because it happens one-sidedly and without warning and although there is a completely different text on the homepage, so I have some ambition not to throw in the towel just like that and would be happy if one or the other of you has a good idea about it.
Here is the last E-Mail from Finnair
"Thank you for your feedback.
The case has been already officially discussed with the Finnair headquarters and indeed your ticket is no longer involuntary changeable at the moment.
The only available option would be to contact your travel agency to request the refund.
We appreciate your understanding.
Kind regards,"
We were no longer allowed to rebook.
The first date at the beginning of April 2020 we could rebook to 17.11.2020 (today). But at the beginning of October this flight was cancelled by Finn Air as well. In mid-October we called Finn Air to see if we could rebook this flight for next year October / November 2021. Since the November 2021 flights were not yet available, we were advised to rebook at a later date.
In between I also had contact with Finn Air, because I wanted to know if I could take another destination airport. But this was clearly denied. I was told several times that only rebooking to a new date is allowed. Best shortly before the actual trip. So that we can see whether a return flight in November 2021 will be feasible. Accordingly, I did not worry that the flight might not be valid at the beginning of November.
Last week, Friday, I was informed that the flight ticket was bought on October 27, 2019 and therefore one year has passed and the ticket has lost its validity.
They are taking a stubborn stance now and really don't want to rebook.
I assume that all tickets that are canceled in the future will be deleted by Finn. It is possible that Finn Air has agreed internally that rebooking will no longer be accepted.
I don't think it's okay that the flight ticket is no longer valid.
Especially since we phoned Finn Air in mid-October to change the booking. Nobody told us that we have to take care to keep the date.
Also on their homepage it is clearly stated that it is possible to change the booking, but they don't want to know anything about it anymore and don't respond to my request.
"If your flight on/after 1 July is cancelled
When your flight is on the list of entirely cancelled routes or you have received a message of a flight cancellation, these are your options:
You can change your travel dates without a change fee maximum 360 days onwards from the day you are making the change. You can do this via Manage booking, or if you can’t make the change yourself online, our customer service will assist you. You can change your travel dates if:...."
https://www.finnair.com/fi-en/flight...-2021--2180696
I also took the advice of a forum participant and called EXPEDIA directly with whom I booked. But that did not help either. EXPEDIA says that there is nothing they can do.
We were always satisfied with Finn AIR and had no reason not to trust Finn AIR - after all, they treated us well all the time.
I don't think it's okay that I'm going to be dumped like this, also because it happens one-sidedly and without warning and although there is a completely different text on the homepage, so I have some ambition not to throw in the towel just like that and would be happy if one or the other of you has a good idea about it.
Here is the last E-Mail from Finnair
"Thank you for your feedback.
The case has been already officially discussed with the Finnair headquarters and indeed your ticket is no longer involuntary changeable at the moment.
The only available option would be to contact your travel agency to request the refund.
We appreciate your understanding.
Kind regards,"
Nov 18, 2020, 11:55 am
#1208
Join Date: Mar 2016
Location: Glasgow, UK
Programs: Seigneur des Tarifs Utils First Class Mucci with Honours :) - BA GGL / CCR
Posts: 1,551
Our flight ticket STR-CAN has now been cancelled after the second cancellation by Finn Air.
We were no longer allowed to rebook.
The first date at the beginning of April 2020 we could rebook to 17.11.2020 (today). But at the beginning of October this flight was cancelled by Finn Air as well. In mid-October we called Finn Air to see if we could rebook this flight for next year October / November 2021. Since the November 2021 flights were not yet available, we were advised to rebook at a later date.
In between I also had contact with Finn Air, because I wanted to know if I could take another destination airport. But this was clearly denied. I was told several times that only rebooking to a new date is allowed. Best shortly before the actual trip. So that we can see whether a return flight in November 2021 will be feasible. Accordingly, I did not worry that the flight might not be valid at the beginning of November.
Last week, Friday, I was informed that the flight ticket was bought on October 27, 2019 and therefore one year has passed and the ticket has lost its validity.
They are taking a stubborn stance now and really don't want to rebook.
I assume that all tickets that are canceled in the future will be deleted by Finn. It is possible that Finn Air has agreed internally that rebooking will no longer be accepted.
I don't think it's okay that the flight ticket is no longer valid.
Especially since we phoned Finn Air in mid-October to change the booking. Nobody told us that we have to take care to keep the date.
Also on their homepage it is clearly stated that it is possible to change the booking, but they don't want to know anything about it anymore and don't respond to my request.
"If your flight on/after 1 July is cancelled
When your flight is on the list of entirely cancelled routes or you have received a message of a flight cancellation, these are your options:
You can change your travel dates without a change fee maximum 360 days onwards from the day you are making the change. You can do this via Manage booking, or if you can’t make the change yourself online, our customer service will assist you. You can change your travel dates if:...."
https://www.finnair.com/fi-en/flight...-2021--2180696
I also took the advice of a forum participant and called EXPEDIA directly with whom I booked. But that did not help either. EXPEDIA says that there is nothing they can do.
We were always satisfied with Finn AIR and had no reason not to trust Finn AIR - after all, they treated us well all the time.
I don't think it's okay that I'm going to be dumped like this, also because it happens one-sidedly and without warning and although there is a completely different text on the homepage, so I have some ambition not to throw in the towel just like that and would be happy if one or the other of you has a good idea about it.
Here is the last E-Mail from Finnair
"Thank you for your feedback.
The case has been already officially discussed with the Finnair headquarters and indeed your ticket is no longer involuntary changeable at the moment.
The only available option would be to contact your travel agency to request the refund.
We appreciate your understanding.
Kind regards,"
We were no longer allowed to rebook.
The first date at the beginning of April 2020 we could rebook to 17.11.2020 (today). But at the beginning of October this flight was cancelled by Finn Air as well. In mid-October we called Finn Air to see if we could rebook this flight for next year October / November 2021. Since the November 2021 flights were not yet available, we were advised to rebook at a later date.
In between I also had contact with Finn Air, because I wanted to know if I could take another destination airport. But this was clearly denied. I was told several times that only rebooking to a new date is allowed. Best shortly before the actual trip. So that we can see whether a return flight in November 2021 will be feasible. Accordingly, I did not worry that the flight might not be valid at the beginning of November.
Last week, Friday, I was informed that the flight ticket was bought on October 27, 2019 and therefore one year has passed and the ticket has lost its validity.
They are taking a stubborn stance now and really don't want to rebook.
I assume that all tickets that are canceled in the future will be deleted by Finn. It is possible that Finn Air has agreed internally that rebooking will no longer be accepted.
I don't think it's okay that the flight ticket is no longer valid.
Especially since we phoned Finn Air in mid-October to change the booking. Nobody told us that we have to take care to keep the date.
Also on their homepage it is clearly stated that it is possible to change the booking, but they don't want to know anything about it anymore and don't respond to my request.
"If your flight on/after 1 July is cancelled
When your flight is on the list of entirely cancelled routes or you have received a message of a flight cancellation, these are your options:
You can change your travel dates without a change fee maximum 360 days onwards from the day you are making the change. You can do this via Manage booking, or if you can’t make the change yourself online, our customer service will assist you. You can change your travel dates if:...."
https://www.finnair.com/fi-en/flight...-2021--2180696
I also took the advice of a forum participant and called EXPEDIA directly with whom I booked. But that did not help either. EXPEDIA says that there is nothing they can do.
We were always satisfied with Finn AIR and had no reason not to trust Finn AIR - after all, they treated us well all the time.
I don't think it's okay that I'm going to be dumped like this, also because it happens one-sidedly and without warning and although there is a completely different text on the homepage, so I have some ambition not to throw in the towel just like that and would be happy if one or the other of you has a good idea about it.
Here is the last E-Mail from Finnair
"Thank you for your feedback.
The case has been already officially discussed with the Finnair headquarters and indeed your ticket is no longer involuntary changeable at the moment.
The only available option would be to contact your travel agency to request the refund.
We appreciate your understanding.
Kind regards,"
Try livechat, they should extend the validity no problem as they have done for many others HUACA
Dec 1, 2020, 8:51 pm
#1209
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
WOW, AY has really the best policy.
Just called, and the friendly agent helped me reschedule my flights and confirmed the most customer-friendly virus-related policy I have seen.
As long as you booked before APR30, you can change your flight online, for free, without any fare difference, for infinite amount of times, for any new flight before NOV30, as long as you keep your origin and destination the same. Or, of course, you can request for a refund.
My next 2 rt both involved HAJ, which AY pulled out completely, so it is not possible to do so online, and in that case a phone call is necessary. But honestly, this is leagues ahead of FI, who I had the displeasure to deal with last week, which offered no refund or credit or waive of fare difference.
Big kudos to AY, and I am proud to say I use them most often for my EU-related travels. Also it can potentially mean you can experiment around until you get D on both outbound and inbound for maximum mileage earning on AS.
Just called, and the friendly agent helped me reschedule my flights and confirmed the most customer-friendly virus-related policy I have seen.
As long as you booked before APR30, you can change your flight online, for free, without any fare difference, for infinite amount of times, for any new flight before NOV30, as long as you keep your origin and destination the same. Or, of course, you can request for a refund.
My next 2 rt both involved HAJ, which AY pulled out completely, so it is not possible to do so online, and in that case a phone call is necessary. But honestly, this is leagues ahead of FI, who I had the displeasure to deal with last week, which offered no refund or credit or waive of fare difference.
Big kudos to AY, and I am proud to say I use them most often for my EU-related travels. Also it can potentially mean you can experiment around until you get D on both outbound and inbound for maximum mileage earning on AS.
Dec 1, 2020, 10:21 pm
#1210
Join Date: Feb 2016
Location: YVR/LAX/PVG/TPE
Posts: 760
the world has changed, and the aviation world is completely remade, since the previous post. I have to push my flights again as most of mine are getting cancelled. Hope AY can realize we are probably the last group that wants refunds from them ;P
Dec 1, 2020, 10:32 pm
#1211
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
When AY reissued/revalidated tickets, they were no longer marked as INVOL. Right now they see our tickets as voluntarily changed, so unless you have a flight cancellation or schedule change, then you cannot rebook at all without fare difference being charged. And if you had it reissued once, then you've already used up your "one free change". They seem to be making up rules at every turn.
Dec 2, 2020, 11:23 am
#1213
Join Date: May 2009
Location: HAM
Programs: A3*G, BA Gold
Posts: 115