[Premium Fare Gone]: EK：KUL-DXB in First Class RT for $1307
Jan 10, 2019, 7:58 pm
#331
Join Date: Oct 2014
Programs: *G / OWS / STE+
Posts: 60
I have just had a response from MH via Twitter. In addition to a full refund they are now offering:
"One complimentary ticket on selected destinations within our network on flights operated by Malaysia Airlines (terms and conditions apply)"
I have requested further details about this offer, but I suspect it will be limited.
"One complimentary ticket on selected destinations within our network on flights operated by Malaysia Airlines (terms and conditions apply)"
I have requested further details about this offer, but I suspect it will be limited.
they are still ignoring me - 3 hours until their 24 hours are up
Jan 10, 2019, 8:13 pm
#332
Join Date: Nov 2013
Programs: NZ
Posts: 1,556
Jan 10, 2019, 8:21 pm
#333
Join Date: Nov 2013
Programs: NZ
Posts: 1,556
"Tickets on the affected flights were unfortunately cancelled due to incorrect fares that had been inadvertently created and published on online travel agent (OTA) sites. We were not able to honour these fares as the flights in question are operated by our codeshare partner, Emirates."
At the end of day I would imagine they just don't want to bear the financial loss.
How did you contact them? I have now contacted them via Twitter, Facebook, Email and Orbitz. Initially they didn't respond on Twitter but have done so today. On Facebook I had a brief exchange then they directed me to [email protected]. That email message generated an auto response with a case number, which I guess can be deemed to be the acknowledgement. No email response yet. Also the Facebook agent specifically refused to give me the contact details of someone who could handle a complaint like this.
I might also say that Orbitz haven't exactly been terribly pro-active here.
Jan 10, 2019, 8:34 pm
#334
Join Date: Oct 2014
Programs: *G / OWS / STE+
Posts: 60
This is what they have just said via Twitter:
"Tickets on the affected flights were unfortunately cancelled due to incorrect fares that had been inadvertently created and published on online travel agent (OTA) sites. We were not able to honour these fares as the flights in question are operated by our codeshare partner, Emirates."
At the end of day I would imagine they just don't want to bear the financial loss.
How did you contact them? I have now contacted them via Twitter, Facebook, Email and Orbitz. Initially they didn't respond on Twitter but have done so today. On Facebook I had a brief exchange then they directed me to [email protected]. That message generated an auto response with a case number, which I guess can be deemed to be the acknowledgement. No email response yet. Also the Facebook agent specifically refused to give me the contact details of someone who could handle a complaint like this.
I might also say that Orbitz haven't exactly been terribly pro-active here.
"Tickets on the affected flights were unfortunately cancelled due to incorrect fares that had been inadvertently created and published on online travel agent (OTA) sites. We were not able to honour these fares as the flights in question are operated by our codeshare partner, Emirates."
At the end of day I would imagine they just don't want to bear the financial loss.
How did you contact them? I have now contacted them via Twitter, Facebook, Email and Orbitz. Initially they didn't respond on Twitter but have done so today. On Facebook I had a brief exchange then they directed me to [email protected]. That message generated an auto response with a case number, which I guess can be deemed to be the acknowledgement. No email response yet. Also the Facebook agent specifically refused to give me the contact details of someone who could handle a complaint like this.
I might also say that Orbitz haven't exactly been terribly pro-active here.
Its pretty ridiculous as all I have asked for so far is an explanation of why my ticket has been cancelled.
Agreed Orbitz have gone quiet too!
Jan 10, 2019, 10:11 pm
#335
Join Date: Jul 2015
Location: SIN
Posts: 196
Here are more details on what they are offering:
"Pertaining to your query, you will be given a free return ticket or single sector (point-to-point) on Economy Class.
This complimentary ticket offer is non-transferable and only applicable to the passengers affected. The ticket must be originating from Kuala Lumpur and valid only on Malaysia Airlines operated flights listed below:
MALAYSIA: Alor Setar, Johor Baru, Kota Baru, Kuantan, Langkawi, Penang, Kuala Terengganu, Kota Kinabalu, Bintulu, Kuching, Labuan, Miri, Sibu, Sandakan, Tawau
ASEAN: Bangkok, Bandar Seri Begawan, Jakarta, Bali, Hanoi, Phuket, Medan, Manila, Phnom Penh, Yangon, Ho Chi Minh, Singapore, Surabaya
ASIA: Guangzhou, Chongqing, Fuzhou, Haikou, Hong Kong, Nanjing, Beijing, Shanghai, Taipei, Xiamen, Bangalore, Mumbai, Colombo, Dhaka, New Delhi, Hyderabad, Jeddah, Kathmandu, Chennai, Incheon, Osaka, Tokyo
(inclusive of taxes and fuel surcharges)"
"Pertaining to your query, you will be given a free return ticket or single sector (point-to-point) on Economy Class.
This complimentary ticket offer is non-transferable and only applicable to the passengers affected. The ticket must be originating from Kuala Lumpur and valid only on Malaysia Airlines operated flights listed below:
MALAYSIA: Alor Setar, Johor Baru, Kota Baru, Kuantan, Langkawi, Penang, Kuala Terengganu, Kota Kinabalu, Bintulu, Kuching, Labuan, Miri, Sibu, Sandakan, Tawau
ASEAN: Bangkok, Bandar Seri Begawan, Jakarta, Bali, Hanoi, Phuket, Medan, Manila, Phnom Penh, Yangon, Ho Chi Minh, Singapore, Surabaya
ASIA: Guangzhou, Chongqing, Fuzhou, Haikou, Hong Kong, Nanjing, Beijing, Shanghai, Taipei, Xiamen, Bangalore, Mumbai, Colombo, Dhaka, New Delhi, Hyderabad, Jeddah, Kathmandu, Chennai, Incheon, Osaka, Tokyo
(inclusive of taxes and fuel surcharges)"
From the destinations, JED is the furthest at 4,394 miles (its further than DXB!) and potentially in an A380!
Jan 10, 2019, 10:15 pm
#336
Join Date: Jan 2019
Posts: 5
Hey this is the email from Vayama rgds to the error fare.
"Malaysia Airlines has just informed us that the fare you selected was based on an illegal routing that caused your ticket to be priced too low- The erroneous calculation of your ticket was caused by a technical problem on the website of the airline and was relayed via our website. On the basis of these facts Malaysia Airlines has now decided to cancel all affected bookings.
The airline has informed us that all concerned bookings will be cancelled with immediate effect and that customers will receive a full refund of their tickets."
Sigh is the complimentary tickets targeted?
"Malaysia Airlines has just informed us that the fare you selected was based on an illegal routing that caused your ticket to be priced too low- The erroneous calculation of your ticket was caused by a technical problem on the website of the airline and was relayed via our website. On the basis of these facts Malaysia Airlines has now decided to cancel all affected bookings.
The airline has informed us that all concerned bookings will be cancelled with immediate effect and that customers will receive a full refund of their tickets."
Sigh is the complimentary tickets targeted?
Jan 11, 2019, 12:32 am
#339
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,464
For those paying with non-USD denominated credit cards -- was your refunded amount in your home currency different from what was originally debited from the card? I've lost about 40 USD (equivalent) on this transaction.
Would I contact MH or my bank to get this sorted?
Would I contact MH or my bank to get this sorted?
Jan 11, 2019, 1:50 am
#340
Join Date: Nov 2013
Programs: NZ
Posts: 1,556
For those paying with non-USD denominated credit cards -- was your refunded amount in your home currency different from what was originally debited from the card? I've lost about 40 USD (equivalent) on this transaction.
Would I contact MH or my bank to get this sorted?
Would I contact MH or my bank to get this sorted?
Jan 11, 2019, 2:26 am
#341
Join Date: Oct 2014
Programs: *G / OWS / STE+
Posts: 60
Jan 11, 2019, 2:27 am
#342
Join Date: Aug 2015
Location: AES
Posts: 64
When I talked to an Expedia agent over the phone yesterday he said I would be refunded within 24 hours. Last night I got an email saying within 10 week. In the email they also claim that I initiated the cancellation/refund process and that they would keep a service fee. Think I will have to talk to them again.
Jan 11, 2019, 2:56 am
#343
Join Date: Jul 2014
Location: Australia
Programs: KrisFlyer, AA, Qantas, SPG, Marriott
Posts: 592
I got offered a free ticket too - told them I would be taking them to MAVCOM because of a hotel booking, they just said we've given a free flight. Let's try MAVCOM and see how we go thanks.
Jan 11, 2019, 3:18 am
#345
Join Date: Oct 2014
Programs: *G / OWS / STE+
Posts: 60