[Premium Fare Gone]: EK：KUL-DXB in First Class RT for $1307
Jan 9, 2019, 8:02 pm
#316
Join Date: Oct 2014
Programs: *G / OWS / STE+
Posts: 60
Frankly speaking, do not put too much hope on MAVCOM. There have been so many complains about MAS over various issue but I dun think MAVCOM care or taken any action.
I encounter twice with MAS. Once they cancel my connecting flight n then rebook me on a earlier connecting flight. But problem is that the earlier connecting flight is much earlier than my first flight.
2nd time , they cancel my booking which I book 330 days out (for Chinese New Year period). The price is quite low. They cancel 6 month later. (Citing that the flight is cancel n put me on a longer connecting flight. The initial flight is direct). But apparently the direct flight is still on sale (at much much higher price).
I ask them to reinstate my direct flight, they said no availability. After to and fro for 3 months , they finally given me the original direct flight. It seem like that they can anyhow cancel one booking/flight in high demand so that they can sell it at higher price.
I encounter twice with MAS. Once they cancel my connecting flight n then rebook me on a earlier connecting flight. But problem is that the earlier connecting flight is much earlier than my first flight.
2nd time , they cancel my booking which I book 330 days out (for Chinese New Year period). The price is quite low. They cancel 6 month later. (Citing that the flight is cancel n put me on a longer connecting flight. The initial flight is direct). But apparently the direct flight is still on sale (at much much higher price).
I ask them to reinstate my direct flight, they said no availability. After to and fro for 3 months , they finally given me the original direct flight. It seem like that they can anyhow cancel one booking/flight in high demand so that they can sell it at higher price.
Jan 10, 2019, 4:41 am
#319
Join Date: Jul 2014
Location: Australia
Programs: KrisFlyer, AA, Qantas, SPG, Marriott
Posts: 592
Has anyone actually tried to get in touch with MAVCOM?
Jan 10, 2019, 6:30 am
#321
Join Date: Oct 2014
Programs: *G / OWS / STE+
Posts: 60
this is more than me - they are ignoring me now! I have submitted a formal complaint (at this stage just asking for an explanation of what has happened to my ticket and why) to MH which they are supposed to acknowledge within 24hrs per MAVCOM - will update if they do
Jan 10, 2019, 6:38 am
#323
Join Date: Jan 2019
Posts: 11
I did compliant to Mavcom. Do you think is useful to complaint to Mavcom since they offer a refund. For this booking I think is zero hope they will honoured the booking. I really hope Mavcom can ask them to honour all the booking. But the chances Ian very low. Or anyone else have any idea ?
Jan 10, 2019, 6:55 am
#324
Join Date: Oct 2014
Programs: *G / OWS / STE+
Posts: 60
I did compliant to Mavcom. Do you think is useful to complaint to Mavcom since they offer a refund. For this booking I think is zero hope they will honoured the booking. I really hope Mavcom can ask them to honour all the booking. But the chances Ian very low. Or anyone else have any idea ?
MH’s handling so far seems to be even worse than Alitalia’s handling of that other infamous fare . . .
Jan 10, 2019, 6:47 pm
#325
Join Date: Nov 2013
Programs: NZ
Posts: 1,556
I have just had a response from MH via Twitter. In addition to a full refund they are now offering:
"One complimentary ticket on selected destinations within our network on flights operated by Malaysia Airlines (terms and conditions apply)"
I have requested further details about this offer, but I suspect it will be limited.
"One complimentary ticket on selected destinations within our network on flights operated by Malaysia Airlines (terms and conditions apply)"
I have requested further details about this offer, but I suspect it will be limited.
Jan 10, 2019, 7:12 pm
#326
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,464
I have just had a response from MH via Twitter. In addition to a full refund they are now offering:
"One complimentary ticket on selected destinations within our network on flights operated by Malaysia Airlines (terms and conditions apply)"
I have requested further details about this offer, but I suspect it will be limited.
"One complimentary ticket on selected destinations within our network on flights operated by Malaysia Airlines (terms and conditions apply)"
I have requested further details about this offer, but I suspect it will be limited.
Jan 10, 2019, 7:23 pm
#327
Join Date: Nov 2013
Programs: NZ
Posts: 1,556
Here are more details on what they are offering:
"Pertaining to your query, you will be given a free return ticket or single sector (point-to-point) on Economy Class.
This complimentary ticket offer is non-transferable and only applicable to the passengers affected. The ticket must be originating from Kuala Lumpur and valid only on Malaysia Airlines operated flights listed below:
MALAYSIA: Alor Setar, Johor Baru, Kota Baru, Kuantan, Langkawi, Penang, Kuala Terengganu, Kota Kinabalu, Bintulu, Kuching, Labuan, Miri, Sibu, Sandakan, Tawau
ASEAN: Bangkok, Bandar Seri Begawan, Jakarta, Bali, Hanoi, Phuket, Medan, Manila, Phnom Penh, Yangon, Ho Chi Minh, Singapore, Surabaya
ASIA: Guangzhou, Chongqing, Fuzhou, Haikou, Hong Kong, Nanjing, Beijing, Shanghai, Taipei, Xiamen, Bangalore, Mumbai, Colombo, Dhaka, New Delhi, Hyderabad, Jeddah, Kathmandu, Chennai, Incheon, Osaka, Tokyo
(inclusive of taxes and fuel surcharges)"
"Pertaining to your query, you will be given a free return ticket or single sector (point-to-point) on Economy Class.
This complimentary ticket offer is non-transferable and only applicable to the passengers affected. The ticket must be originating from Kuala Lumpur and valid only on Malaysia Airlines operated flights listed below:
MALAYSIA: Alor Setar, Johor Baru, Kota Baru, Kuantan, Langkawi, Penang, Kuala Terengganu, Kota Kinabalu, Bintulu, Kuching, Labuan, Miri, Sibu, Sandakan, Tawau
ASEAN: Bangkok, Bandar Seri Begawan, Jakarta, Bali, Hanoi, Phuket, Medan, Manila, Phnom Penh, Yangon, Ho Chi Minh, Singapore, Surabaya
ASIA: Guangzhou, Chongqing, Fuzhou, Haikou, Hong Kong, Nanjing, Beijing, Shanghai, Taipei, Xiamen, Bangalore, Mumbai, Colombo, Dhaka, New Delhi, Hyderabad, Jeddah, Kathmandu, Chennai, Incheon, Osaka, Tokyo
(inclusive of taxes and fuel surcharges)"
Jan 10, 2019, 7:25 pm
#328
Join Date: Jan 2008
Location: Phx, AZ
Programs: BA Gold, AS MVPG
Posts: 664
Booked one of these for March 10-17, but canceled right before the deadline for a full refund. I booked the INV-LAX/LAS/SFO deal instead, almost the same price point but at least I'll get some miles and perhaps Gold status with BA which gives lounge access domestically in the US. For those who are still fighting for this deal, good luck, and I hope you get to shower above 35000 feet in the air soon!! 
Jan 10, 2019, 7:52 pm
#329
Join Date: Feb 2016
Location: YVR/LAX/PVG/TPE
Posts: 760
Here are more details on what they are offering:
"Pertaining to your query, you will be given a free return ticket or single sector (point-to-point) on Economy Class.
This complimentary ticket offer is non-transferable and only applicable to the passengers affected. The ticket must be originating from Kuala Lumpur and valid only on Malaysia Airlines operated flights listed below:
MALAYSIA: Alor Setar, Johor Baru, Kota Baru, Kuantan, Langkawi, Penang, Kuala Terengganu, Kota Kinabalu, Bintulu, Kuching, Labuan, Miri, Sibu, Sandakan, Tawau
ASEAN: Bangkok, Bandar Seri Begawan, Jakarta, Bali, Hanoi, Phuket, Medan, Manila, Phnom Penh, Yangon, Ho Chi Minh, Singapore, Surabaya
ASIA: Guangzhou, Chongqing, Fuzhou, Haikou, Hong Kong, Nanjing, Beijing, Shanghai, Taipei, Xiamen, Bangalore, Mumbai, Colombo, Dhaka, New Delhi, Hyderabad, Jeddah, Kathmandu, Chennai, Incheon, Osaka, Tokyo
(inclusive of taxes and fuel surcharges)"
"Pertaining to your query, you will be given a free return ticket or single sector (point-to-point) on Economy Class.
This complimentary ticket offer is non-transferable and only applicable to the passengers affected. The ticket must be originating from Kuala Lumpur and valid only on Malaysia Airlines operated flights listed below:
MALAYSIA: Alor Setar, Johor Baru, Kota Baru, Kuantan, Langkawi, Penang, Kuala Terengganu, Kota Kinabalu, Bintulu, Kuching, Labuan, Miri, Sibu, Sandakan, Tawau
ASEAN: Bangkok, Bandar Seri Begawan, Jakarta, Bali, Hanoi, Phuket, Medan, Manila, Phnom Penh, Yangon, Ho Chi Minh, Singapore, Surabaya
ASIA: Guangzhou, Chongqing, Fuzhou, Haikou, Hong Kong, Nanjing, Beijing, Shanghai, Taipei, Xiamen, Bangalore, Mumbai, Colombo, Dhaka, New Delhi, Hyderabad, Jeddah, Kathmandu, Chennai, Incheon, Osaka, Tokyo
(inclusive of taxes and fuel surcharges)"
Looks like my tix is still alive. Are they incredibly slow at cancellation or I am getting lucky?
But hey, who doesn't want to trade 8hr EK F for 4hr of domestic Y? ;P
Jan 10, 2019, 7:53 pm
#330
Join Date: Jan 2019
Posts: 10
Here are more details on what they are offering:
"Pertaining to your query, you will be given a free return ticket or single sector (point-to-point) on Economy Class.
This complimentary ticket offer is non-transferable and only applicable to the passengers affected. The ticket must be originating from Kuala Lumpur and valid only on Malaysia Airlines operated flights listed below:
MALAYSIA: Alor Setar, Johor Baru, Kota Baru, Kuantan, Langkawi, Penang, Kuala Terengganu, Kota Kinabalu, Bintulu, Kuching, Labuan, Miri, Sibu, Sandakan, Tawau
ASEAN: Bangkok, Bandar Seri Begawan, Jakarta, Bali, Hanoi, Phuket, Medan, Manila, Phnom Penh, Yangon, Ho Chi Minh, Singapore, Surabaya
ASIA: Guangzhou, Chongqing, Fuzhou, Haikou, Hong Kong, Nanjing, Beijing, Shanghai, Taipei, Xiamen, Bangalore, Mumbai, Colombo, Dhaka, New Delhi, Hyderabad, Jeddah, Kathmandu, Chennai, Incheon, Osaka, Tokyo
(inclusive of taxes and fuel surcharges)"
"Pertaining to your query, you will be given a free return ticket or single sector (point-to-point) on Economy Class.
This complimentary ticket offer is non-transferable and only applicable to the passengers affected. The ticket must be originating from Kuala Lumpur and valid only on Malaysia Airlines operated flights listed below:
MALAYSIA: Alor Setar, Johor Baru, Kota Baru, Kuantan, Langkawi, Penang, Kuala Terengganu, Kota Kinabalu, Bintulu, Kuching, Labuan, Miri, Sibu, Sandakan, Tawau
ASEAN: Bangkok, Bandar Seri Begawan, Jakarta, Bali, Hanoi, Phuket, Medan, Manila, Phnom Penh, Yangon, Ho Chi Minh, Singapore, Surabaya
ASIA: Guangzhou, Chongqing, Fuzhou, Haikou, Hong Kong, Nanjing, Beijing, Shanghai, Taipei, Xiamen, Bangalore, Mumbai, Colombo, Dhaka, New Delhi, Hyderabad, Jeddah, Kathmandu, Chennai, Incheon, Osaka, Tokyo
(inclusive of taxes and fuel surcharges)"