[Premium Fare Gone]: EK：KUL-DXB in First Class RT for $1307
Jan 17, 2019, 3:37 am
#376
Join Date: Nov 2013
Programs: NZ
Posts: 1,556
This 'complementary ticket' just became quite useless - MH call center agent says its only valid in booking class N, Q or O - which I believe are super promo fares.... not written anywhere on the MH letter either.
Leave it to MH to continue throwing unprofessional and surprising tricks with the handling and communication of this
Leave it to MH to continue throwing unprofessional and surprising tricks with the handling and communication of this
Jan 18, 2019, 3:50 pm
#377
Join Date: May 2014
Posts: 29
N, Q or O do not accrue miles to any partner airline. Only MH, at 25% or 50% at the distance flown.
Jan 18, 2019, 7:08 pm
#378
Join Date: Feb 2016
Location: YVR/LAX/PVG/TPE
Posts: 760
Folks, I thought I slipped through, but unfortunately that has changed. Just got CheapO's cancellation email, and refund has been in process. That is almost 2 weeks after the deal. 2 weeks! Reservation disappeared from both EK and MH sites. After missing the CX deal I thought this would be the least comfort I could get myself, but I guess that was a dream. Got the standard offer from CheapO.
I had a one way booking and that might be why it was the last to be combed.
I had a one way booking and that might be why it was the last to be combed.
Jan 20, 2019, 11:53 pm
#381
Join Date: Sep 2012
Posts: 1,748
Has anyone gotten a refund from Orbitz?
I received the email announcing the cancellation from Orbitz.
No refund till date, and PNR still active in MH app.
Called Orbitz, claimed they needed to get a waiver of cancellation fee code from MH.
Called MH, claimed they gave all that to all the OTAs when the ticket was cancelled.
Can still see all my booking details on MH app but not EK app LOL.
Any advice?
I received the email announcing the cancellation from Orbitz.
No refund till date, and PNR still active in MH app.
Called Orbitz, claimed they needed to get a waiver of cancellation fee code from MH.
Called MH, claimed they gave all that to all the OTAs when the ticket was cancelled.
Can still see all my booking details on MH app but not EK app LOL.
Any advice?
Jan 21, 2019, 12:02 am
#382
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
This 'complementary ticket' just became quite useless - MH call center agent says its only valid in booking class N, Q or O - which I believe are super promo fares.... not written anywhere on the MH letter either.
Leave it to MH to continue throwing unprofessional and surprising tricks with the handling and communication of this
Leave it to MH to continue throwing unprofessional and surprising tricks with the handling and communication of this
Jan 21, 2019, 12:07 am
#383
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,464
Wouldn't award booking classes technically be better since the are generally more flexible than the most restricted economy fares (which don't earn any miles anyway, other than to MH's own programme)?
Jan 21, 2019, 1:48 am
#384
Join Date: Jun 2012
Location: Hong Kong SAR
Programs: OZ & BA Gold, HHonors Diamond, Marriott & Accor Plat
Posts: 295
That said lots of issues getting a refund like others are having; and Orbitz is telling them MH informs them nothing of the 'free ticket' sort... super strange
Jan 21, 2019, 5:37 am
#385
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Not during the peak periods when I originally had booked these flights ;-) E.g. CNY ex-Hong Kong unfortunately... now i had to shell out 700 EUR for an economy class ticket to SEA whilst that same ticket was on sale for 200-300 euro a few weeks back. I guess we win some we lose some.
That said lots of issues getting a refund like others are having; and Orbitz is telling them MH informs them nothing of the 'free ticket' sort... super strange
That said lots of issues getting a refund like others are having; and Orbitz is telling them MH informs them nothing of the 'free ticket' sort... super strange
Not surprised about MH's amateurish style and conduct. The company is simply horrible when it comes to management and customer service.
Jan 21, 2019, 9:32 am
#386
Join Date: Aug 2017
Location: SYD
Programs: AS MVP Gold
Posts: 34
Has anyone gotten a refund from Orbitz?
I received the email announcing the cancellation from Orbitz.
No refund till date, and PNR still active in MH app.
Called Orbitz, claimed they needed to get a waiver of cancellation fee code from MH.
Called MH, claimed they gave all that to all the OTAs when the ticket was cancelled.
Can still see all my booking details on MH app but not EK app LOL.
Any advice?
I received the email announcing the cancellation from Orbitz.
No refund till date, and PNR still active in MH app.
Called Orbitz, claimed they needed to get a waiver of cancellation fee code from MH.
Called MH, claimed they gave all that to all the OTAs when the ticket was cancelled.
Can still see all my booking details on MH app but not EK app LOL.
Any advice?
Jan 23, 2019, 9:05 am
#388
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 640
I got refunded by Orbitz. Paid in USD with an EUR mastercard, returned exact same amount so no exchange fee losses. To be honest Orbitz managed this professionally. I think they couldn't do more as the issue was in MH hands to solve this. It is MH their decision to compensate with this lame Y class free ticket. They could've given nothing so better than just refund.