[FARE GONE] DL: AKL-OAK / USD902 (Business Class)
Nov 6, 2017, 11:01 pm
#182
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,543
One could argue this wasn't a proper sale. For example, Air New Zealand.
I paid over $1000 each for my tickets. I’ve flown on dozens of similarly or lower priced Biz and First tickets. No problem flying any of them.
If payment has been tendered, and tickets issued, it certainly seems like bad faith to try and void the contract. At this point, I really doubt that they could, without a large and expensive backlash.
Nov 6, 2017, 11:03 pm
#183
Join Date: May 2009
Location: Singapore
Programs: Show me the points!
Posts: 1,224
If it wasn’t an authorized sale, then they should have acted right away (as they did with their coach fares) to cancel tickets. The fact that multiple codeshare airlines were offering the same or similar fares, would tell me that it was a coordinated offer.
I paid over $1000 each for my tickets. I’ve flown on dozens of similarly or lower priced Biz and First tickets. No problem flying any of them.
If payment has been tendered, and tickets issued, it certainly seems like bad faith to try and void the contract. At this point, I really doubt that they could, without a large and expensive backlash.
I paid over $1000 each for my tickets. I’ve flown on dozens of similarly or lower priced Biz and First tickets. No problem flying any of them.
If payment has been tendered, and tickets issued, it certainly seems like bad faith to try and void the contract. At this point, I really doubt that they could, without a large and expensive backlash.
Nov 6, 2017, 11:08 pm
#184
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,543
Information on your flight
Hi,
Last week, you purchased a Business Class fare from New Zealand to Sydney.Sydney.Auckland. Unfortunately, due to human error the fare price advertised was incorrect and we’re unable to honour this ticket in its current form. We are very sorry for this inconvenience but would like to offer you some options so you can continue your booking with us.
If you still wish to travel, we will move your booking into Economy1. If you decide you no longer wish to travel we’re happy to provide you with a full refund and we’ll cancel the booking.
If you are happy with the first option of keeping your booking and travelling in Economy, please click the green ‘ACCEPT CHANGES’ button below and your updated ticket will be emailed to you.
Accept changes
If you would like to take up the second option to cancel your booking and receive a refund, please give us a call on one of the below listed numbers.
Again, we sincerely apologise for this mistake and hope you can understand that sometimes human error does occur.
Regards,
Virgin Australia
Hi,
Last week, you purchased a Business Class fare from New Zealand to Sydney.Sydney.Auckland. Unfortunately, due to human error the fare price advertised was incorrect and we’re unable to honour this ticket in its current form. We are very sorry for this inconvenience but would like to offer you some options so you can continue your booking with us.
If you still wish to travel, we will move your booking into Economy1. If you decide you no longer wish to travel we’re happy to provide you with a full refund and we’ll cancel the booking.
If you are happy with the first option of keeping your booking and travelling in Economy, please click the green ‘ACCEPT CHANGES’ button below and your updated ticket will be emailed to you.
Accept changes
If you would like to take up the second option to cancel your booking and receive a refund, please give us a call on one of the below listed numbers.
Again, we sincerely apologise for this mistake and hope you can understand that sometimes human error does occur.
Regards,
Virgin Australia
VA has stated that any fare booked on it’s own website is valid. Seems they’d get a big liar, liar, pants on fire rating if they then pull this type of stunt.
This should be fun!
Nov 6, 2017, 11:09 pm
#185
Join Date: May 2009
Location: Singapore
Programs: Show me the points!
Posts: 1,224
If you have a valid credit card charge, and ticket numbers, then certainly file a DOT complaint.
VA has stated that any fare booked on it’s own website is valid. Seems they’d get a big liar, liar, pants on fire rating if they then pull this type of stunt.
This should be fun!
VA has stated that any fare booked on it’s own website is valid. Seems they’d get a big liar, liar, pants on fire rating if they then pull this type of stunt.
This should be fun!
Nov 6, 2017, 11:11 pm
#186
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,543
I often see “low hanging fruit” cancel deals because they give up easily.
Nov 7, 2017, 2:45 am
#190
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,270
Information on your flight
Hi,
Last week, you purchased a Business Class fare from New Zealand to Sydney.Sydney.Auckland. Unfortunately, due to human error the fare price advertised was incorrect and we’re unable to honour this ticket in its current form.
Virgin Australia
Hi,
Last week, you purchased a Business Class fare from New Zealand to Sydney.Sydney.Auckland. Unfortunately, due to human error the fare price advertised was incorrect and we’re unable to honour this ticket in its current form.
Virgin Australia
Nov 7, 2017, 6:40 am
#192
Join Date: Apr 2010
Location: NYC
Programs: Miles&more, SPG, Hyatt
Posts: 536
DL stock. Still valid.
From the unfolding at the beginning it seems like this was probably a DL fare. When it first came out you could only get this price if booked as DL code. VA eventually caught on because I guess they have some mechanism in place to sync their fare levels. Will see what happens in a few days.....
The US carriers are generally pretty good at honoring fares on their own metal and ticket stock.
From the unfolding at the beginning it seems like this was probably a DL fare. When it first came out you could only get this price if booked as DL code. VA eventually caught on because I guess they have some mechanism in place to sync their fare levels. Will see what happens in a few days.....
The US carriers are generally pretty good at honoring fares on their own metal and ticket stock.
Nov 7, 2017, 7:04 am
#193
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,543
From the unfolding at the beginning it seems like this was probably a DL fare. When it first came out you could only get this price if booked as DL code. VA eventually caught on because I guess they have some mechanism in place to sync their fare levels. Will see what happens in a few days.....
Nov 7, 2017, 8:41 am
#194
Join Date: Sep 2014
Location: TYO
Programs: Hyatt Globalist
Posts: 1,744
I booked through Amex travel but didn't received an e-mail. Not sure if they had my e-mail on the ticket. What's the best way to confirm? My ticket still seems to be in tact on VA website.
Last edited by invalyd; Nov 7, 2017 at 10:10 am
Nov 7, 2017, 10:09 am
#195
Join Date: Aug 2015
Programs: AAdvantage, HHonors
Posts: 238