Sep 17, 2017, 1:21 pm
Last edit by: Tokyoite
Please:
Do NOT call the airline while the fare is still alive!
(Definitely dead now. Plead your case to have your ticket(s) reinstated!)
Do NOT call the airline while the fare is still alive!
(Definitely dead now. Plead your case to have your ticket(s) reinstated!)
[PREM FARE GONE]Nz: Syd-lax z $944
Sep 20, 2017, 6:20 am
#271
Join Date: May 1998
Location: australia
Posts: 5,762
the current JUS463 fare levels : $AU4797 + taxes/surcharges
the current KUS463 fare levels : $AU940 + taxes/surcharges
ie it has taken us 60 hrs to come up with this response but we will give our customers in various timezones worldwide (many of whom won't receive this memo in time from their OTAs) only 24 hrs to respond to our offer
Interesting interpretation of the words/phrases accepts responsibility, Goodwill, reasonable alternative but then they do talk funny in New Zealand
the current KUS463 fare levels : $AU940 + taxes/surcharges
Between 00:01 and 08:00 on 18 September 2017 (NZT) return Business Premier™ fares (fare basis ZUS101Y) for the flight sectors between Australia and Los Angeles were available for AUD1,020.
Air New Zealand will need to be notified of customer preferences by 1700hrs AEST on Thursday 21 September 2017
Air New Zealand will need to be notified of customer preferences by 1700hrs AEST on Thursday 21 September 2017
ie it has taken us 60 hrs to come up with this response but we will give our customers in various timezones worldwide (many of whom won't receive this memo in time from their OTAs) only 24 hrs to respond to our offer
Air New Zealand accepts responsibility
Goodwill offer to customers
and to offer what Air New Zealand considers to be reasonable alternative
Goodwill offer to customers
and to offer what Air New Zealand considers to be reasonable alternative
Last edited by 3544quebec; Sep 20, 2017 at 6:28 am
Sep 20, 2017, 6:21 am
#272
Join Date: Feb 2015
Location: BRU, AMS
Programs: Miles & More, FlyingBlue, Iberia Plus Gold
Posts: 485
This is a ridiculous offer for those who booked; they are even asking for more money to rebook them in Y while they do not allow changes of flights or dates. Of course anyone who is sensible would go for a refund.
This in addition to the fact they are not respecting their DOT obligations to reimburse non-refundable bookings made based on the booked itineraries.
Shame on you NZ !
This in addition to the fact they are not respecting their DOT obligations to reimburse non-refundable bookings made based on the booked itineraries.
Shame on you NZ !
Sep 20, 2017, 6:31 am
#273
Join Date: Sep 2017
Posts: 120
Wonder if they canx or not...wishing all the best and hope we hear about it.
Had a particularity nasty NZ agent who told me to get lost it is Expedia's problem, they did not sell me the ticket and they will not assist or recognize any ticket sold by a 3rd party until after travel has commenced (sounds bogus but...)
Anyways, Expedia seeing if they can sort out.
My other flights and hotels are going to need to be made whole by NZ.
Had a particularity nasty NZ agent who told me to get lost it is Expedia's problem, they did not sell me the ticket and they will not assist or recognize any ticket sold by a 3rd party until after travel has commenced (sounds bogus but...)
Anyways, Expedia seeing if they can sort out.
My other flights and hotels are going to need to be made whole by NZ.
I went ahead with it and found out about this surprise in HK (used 60k AS miles to fly Cathay to Australia via HK). Got the cancellation email from Orbitz. I'm now gonna be stuck in SYD without any way back. Will definitely be calling Orbitz later on to see what my options are (I already know it's limited). Ideally I'd get my points reimbursed and my airbnb reservation refunded by ANZ but hard to see that as an option they would do (at least the points).
I need another 30k AS miles now to book a return flight home. I think they currently have a 2x promotion on purchased miles.
Sep 20, 2017, 6:44 am
#274
Join Date: Jun 2006
Location: Asia
Programs: RVT 1K
Posts: 883
Save all your receipts, file a DOT complaint as soon as you return. Air NZ is going to owe you everything you are out of pocket for. I am sure they have figured it is cheaper this way than honoring their mistake fare.
Sep 20, 2017, 6:52 am
#275
Join Date: Nov 2000
Location: Minnetonka, MN, USA
Programs: DL Diamond 2MM, AA ExPlt
Posts: 938
Agree the 25 hour reaccomodation window ridiculous, given the fact it has not been forwarded (at least by my OTA) to customers. Not that I want to rebook at those fares....
Sep 20, 2017, 7:06 am
#276
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
When are people going to learn that calling these fares "error" and "mistake" is only making a rod for their own backs. You Have Been Upgraded and Scummy Flying are two of the worst offenders.
Sep 20, 2017, 7:17 am
#277
Suspended
Join Date: Apr 2014
Location: LHR
Programs: BA Silver, Aegan Gold, Hilton Diamond
Posts: 393
I just wonder....
I live in London and already have cheap positioning flights to xxx,
I had to positioning to SYD using miles but now mayby just I book normal ticket and send ANZ receipt when they will cancel flights....
do I should get advantage of their mistake?
Last edited by p78; Sep 20, 2017 at 7:25 am
Sep 20, 2017, 7:19 am
#278
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Straight out of the AA DOT ruling: https://www.transportation.gov/sites..._2015-11-3.pdf
When are people going to learn that calling these fares "error" and "mistake" is only making a rod for their own backs. You Have Been Upgraded and Scummy Flying are two of the worst offenders.
When are people going to learn that calling these fares "error" and "mistake" is only making a rod for their own backs. You Have Been Upgraded and Scummy Flying are two of the worst offenders.
If this was to go to a tribunal or court, the law around mistake would come in to play, and whether the passenger knew, ought to have known, or did not know, may become relevant.
Perhaps NZ is setting themselves up for an argument that additional expenses could not be reasonably incurred if the passenger knew it was an error?
All that happened after the last major mistake involving the CAT and DOT was that the DOT strengthened the position of the airlines. DOT was bombarded with - at times - tenuous arguments about what people said they believed. The same might happen here that DOT sides with the airlines over what is reasonable for incurred expenses. I'm not sure that's what we want?
Sep 20, 2017, 8:18 am
#279
Suspended
Join Date: Apr 2014
Location: LHR
Programs: BA Silver, Aegan Gold, Hilton Diamond
Posts: 393
As a matter of prosecutorial discretion, the Enforcement Office will not enforce the requirement of section 399.88 with regard to mistaken fares occurring on or after the date of this notice so long as the airline or seller of air transportation: (1) demonstrates that the fare was a mistake fare; and (2) reimburses all consumers who purchased a mistaken fare ticket for any reasonable, actual, and verifiable out-of-pocket expenses that were made in reliance upon the ticket purchase, in addition to refunding the purchase price of the ticket. These expenses include, but are not limited to, non-refundable hotel reservations, destination tour packages or activities, cancellation fees for non-refundable connecting air travel and visa or other international travel fees. The airline may ask the consumer requesting out-of-pocket expenses to provide evidence (i.e. receipts or proof of cancellations) of actual costs incurred by the consumer. In essence, the airline or seller of air transportation is required to make the consumer “whole” by restoring the consumer to the position he or she was in prior to the purchase of the mistaken fare.
Sep 20, 2017, 8:26 am
#280
Join Date: Nov 2006
Location: EWR
Programs: Marriott Bonvoy Gold, HHonors Gold
Posts: 519
Even if AirNZ was to reimburse for out of pocket costs, it would be interesting to see how they would calculate the cost for the miles used. Probably not much.
Sep 20, 2017, 10:23 am
#282
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Sep 20, 2017, 3:07 pm
#284
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
No, not really. NZ has said its a mistake, its logical explanation they fat fingered, that all they really need to tell DOT and DOT will believe them.
Sep 20, 2017, 4:46 pm
#285
Join Date: Sep 2015
Posts: 97
So what's the difference between this 'mistake fare', and any other one, such as the SAI/HAN-US Qatar fare, which was honored? Is it the generosity/frugality or the airline, or is there something more enforceable about the ones that are honored?