Sep 17, 2017, 1:21 pm
Last edit by: Tokyoite
Please:
Do NOT call the airline while the fare is still alive!
(Definitely dead now. Plead your case to have your ticket(s) reinstated!)
Do NOT call the airline while the fare is still alive!
(Definitely dead now. Plead your case to have your ticket(s) reinstated!)
[PREM FARE GONE]Nz: Syd-lax z $944
Sep 25, 2017, 3:24 pm
#331
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Sep 25, 2017, 5:20 pm
#332
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,669
I also got another micky mouse email from Expedia, now saying the refund will show up in 1-2 billing cycles...plus some other bs to rebook for $5k, if I want. This is ridiculous, everybody is getting a different email...if I don't get the refund by the end of the week I will be calling ANZ daily...what a bunch of clowns.....
Sep 25, 2017, 7:57 pm
#333
Suspended
Join Date: Jan 2014
Location: yyz/ord
Programs: AC E50 UA1k 2MM AA EXP Royal Ambassador SPG Platinum
Posts: 1,516
Air New Zealand paying the $300 cancel fees.
I also got another micky mouse email from Expedia, now saying the refund will show up in 1-2 billing cycles...plus some other bs to rebook for $5k, if I want. This is ridiculous, everybody is getting a different email...if I don't get the refund by the end of the week I will be calling ANZ daily...what a bunch of clowns.....
however its to good to be true however start calling NZ, you need to talk to agency support.
Sep 25, 2017, 7:59 pm
#334
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
Wow congrats. Glad to hear. Personally I’m a bit surprised they didn’t just reinstate the ticket vs paying out cash
Sep 25, 2017, 8:05 pm
#335
Suspended
Join Date: Jan 2014
Location: yyz/ord
Programs: AC E50 UA1k 2MM AA EXP Royal Ambassador SPG Platinum
Posts: 1,516
government owned airline
, just full of incompetence, and people who don't care. Job for life or until the airline is sold
Last edited by flybit; Sep 25, 2017 at 8:28 pm
Sep 25, 2017, 10:16 pm
#336
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Too good to be true as in you are kidding about the $300 or the reasonable costs or both?
Sep 25, 2017, 10:24 pm
#337
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
here is the email from Expedia. lol with a number that does not work. also really 8 WEEKS
Dear Expedia Customer,
We have been made aware by AIR NEW ZEALAND Airlines that they had an issue with the pricing of their tickets, which caused a number of tickets to be sold at prices significantly lower than their actual value. Due to the error, AIR NEW ZEALAND Airlines have taken the decision to cancel all tickets affected by this.
The airline has now begun to process all refunds back for affected tickets to the original form of payment used to make the booking, and the funds will be available to you within 6-8 weeks.
We apologize for the inconvenience that this may have caused you, and should you need to rebook your trip, please contact Air New Zealand at 1 (800) 262-1234
Sincerely,
The Expedia Team
Dear Expedia Customer,
We have been made aware by AIR NEW ZEALAND Airlines that they had an issue with the pricing of their tickets, which caused a number of tickets to be sold at prices significantly lower than their actual value. Due to the error, AIR NEW ZEALAND Airlines have taken the decision to cancel all tickets affected by this.
The airline has now begun to process all refunds back for affected tickets to the original form of payment used to make the booking, and the funds will be available to you within 6-8 weeks.
We apologize for the inconvenience that this may have caused you, and should you need to rebook your trip, please contact Air New Zealand at 1 (800) 262-1234
Sincerely,
The Expedia Team
Sep 25, 2017, 10:53 pm
#338
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,202
Called Expedia.au and asked with no credit when cancellation email 19 Sept. Informed yesterday NZ closed- wait until today. Email from Expedia telling me to contact NZ! Just filed dispute with credit card company. Emailed Expedia -they should have voided charge and expect them to follow up since they advised ticket was canceled.
==
After advising Expedia of the dispute lodged received email:
Dear Mr. Zebranz:
Thank you for getting in touch in regards to the booking refund.
I apologise for the inconvenience caused.
I have tried contacting you at your number 1-(XXX) XXXXXXX; however, I could not get through.
I would like to inform you that we have processed a full refund of 1,188.79 AUD for your cancelled flight booking to the original form of payment today. Please allow 5-7 days for this credit to appear in your account.
I appreciate your understanding in this matter.
Kind regards,
==
After advising Expedia of the dispute lodged received email:
Dear Mr. Zebranz:
Thank you for getting in touch in regards to the booking refund.
I apologise for the inconvenience caused.
I have tried contacting you at your number 1-(XXX) XXXXXXX; however, I could not get through.
I would like to inform you that we have processed a full refund of 1,188.79 AUD for your cancelled flight booking to the original form of payment today. Please allow 5-7 days for this credit to appear in your account.
I appreciate your understanding in this matter.
Kind regards,
Last edited by zebranz; Sep 26, 2017 at 2:56 am Reason: update
Sep 26, 2017, 10:18 am
#339
Join Date: Jun 2016
Posts: 170
Well I've filed a complaint with DOT and I've reached out to NZ's email complaints dept. I've requested reimbursement for a positioning flight I purchased. We shall see. Seriously considering filing in small claims court here in the USA if I don't get favorable responses from NZ. It's pretty cheap to file and I'd expect them to settle given that I won't be filing in a jurisdiction where they have a corporate presence. Where I live doesn't allow lawyers in small claims so they'd actually have to send a corporate representative.
Sep 26, 2017, 11:02 am
#341
Suspended
Join Date: Apr 2014
Location: LHR
Programs: BA Silver, Aegan Gold, Hilton Diamond
Posts: 393
I booked 3 flight to positioning to SYD from London
Already spoke with Air New Zealand
they said that its expedia.com fault to publish this fare and expedia should refund my cost
expedia said what they can't do it but offer 200$ travel coupon better than nothing
I just send proper claim to ANZ using bait advertisement strategy and requested refund my cost
see how they will handle this
ANZ said that they have good customer service but couldn't explain why my ticket was cancelled 4 days after purchase then some of You got cancellation next day....
Already spoke with Air New Zealand
they said that its expedia.com fault to publish this fare and expedia should refund my cost
expedia said what they can't do it but offer 200$ travel coupon better than nothing
I just send proper claim to ANZ using bait advertisement strategy and requested refund my cost
see how they will handle this
ANZ said that they have good customer service but couldn't explain why my ticket was cancelled 4 days after purchase then some of You got cancellation next day....
Sep 26, 2017, 11:15 am
#343
Join Date: Feb 2015
Posts: 172
Well I've filed a complaint with DOT and I've reached out to NZ's email complaints dept. I've requested reimbursement for a positioning flight I purchased. We shall see. Seriously considering filing in small claims court here in the USA if I don't get favorable responses from NZ. It's pretty cheap to file and I'd expect them to settle given that I won't be filing in a jurisdiction where they have a corporate presence. Where I live doesn't allow lawyers in small claims so they'd actually have to send a corporate representative.
Sep 26, 2017, 1:08 pm
#344
Join Date: Sep 2017
Posts: 120
just got home so now I will be making the calls to ANZ for refunds, etc.
I was the one who booked a flight Sept 25 - Dec 26 from Syd - Lax and booked a positioning flight to Australia using miles, only to find out after landing in HkG on a connecting flight to Sydney that ANZ cancelled these fares. I had already booked an Airbnb which I should get refunded for, as well as the value of my miles used to book the positioning flight (interesting to see how they would determine that). Now if I could also get the $300 cancellation fee, that would be fantastic but I wouldn't expect that.
Who's best to reach out to at ANZ for compensation related claims?
I was the one who booked a flight Sept 25 - Dec 26 from Syd - Lax and booked a positioning flight to Australia using miles, only to find out after landing in HkG on a connecting flight to Sydney that ANZ cancelled these fares. I had already booked an Airbnb which I should get refunded for, as well as the value of my miles used to book the positioning flight (interesting to see how they would determine that). Now if I could also get the $300 cancellation fee, that would be fantastic but I wouldn't expect that.
Who's best to reach out to at ANZ for compensation related claims?
Sep 26, 2017, 1:23 pm
#345
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989