Sep 17, 2017, 1:21 pm
Last edit by: Tokyoite
Please:
Do NOT call the airline while the fare is still alive!
(Definitely dead now. Plead your case to have your ticket(s) reinstated!)
Do NOT call the airline while the fare is still alive!
(Definitely dead now. Plead your case to have your ticket(s) reinstated!)
[PREM FARE GONE]Nz: Syd-lax z $944
Sep 19, 2017, 11:46 pm
#258
Join Date: Jun 2006
Location: Asia
Programs: RVT 1K
Posts: 883
I surely hope those in the US will take full advantage of the DOT rules for compensation due to this action by NZ. I intend to file a DOT complaint. Not sure at what point they consider it a mistake....$1100 aud is not it far as I am concerned.
Sep 20, 2017, 1:08 am
#260
Join Date: Jun 2014
Location: SYD
Programs: JAL DMD, Hildon DMD, Velocity Plat
Posts: 95
I called expedia.au regarding my cancelled tickets. The agent kept requesting my confirmation to refund the payment. I kept saying that I do not accept the refund and that I would like the service I paid for to be honoured. They opened a case number for me and would get back to me within 72 hours.
I suspect this will be a formal confirmation of the cancellation. At this point, I will ask for the contact details and then lodge a formal complaint with the NSW Department of Fair Trading.
I know the odds are stacked against me but I can't help but feeling that the contract here is one sided. On the one hand if I make a mistake about the spelling of names, or booking the wrong date or direction, the payment is non refundable. On the other hand if the airline makes a mistake, then they can simply cancel.
I suspect this will be a formal confirmation of the cancellation. At this point, I will ask for the contact details and then lodge a formal complaint with the NSW Department of Fair Trading.
I know the odds are stacked against me but I can't help but feeling that the contract here is one sided. On the one hand if I make a mistake about the spelling of names, or booking the wrong date or direction, the payment is non refundable. On the other hand if the airline makes a mistake, then they can simply cancel.
Sep 20, 2017, 1:27 am
#262
Join Date: Aug 2015
Programs: AAdvantage, HHonors
Posts: 238
Received a very courteous call from AMEX travel. He even said that he has seen many fares like this one honoured previously. Interestingly, he also said Air New Zealand sent them full instructions of exactly what to communicate to customers. He is forwarding it over FWIW.
Sep 20, 2017, 1:58 am
#263
Join Date: Jul 2017
Location: San Francisco Bay Area
Programs: UA 1K, Marriott Platinum, SPG Platinum
Posts: 22
Just received email from expedia US said ANZ cancelled all 4 flight. I have got PNR and ticket number after booking so I booked some non-refundable hotel reservation(~$1200) at LA since I'm planning a vacation to disneyland next year anyway. Let's see if ANZ wants to pay my hotel or give my seat back 
Sep 20, 2017, 2:38 am
#264
Join Date: Sep 2009
Location: LAX
Programs: Hilton Gold, Hyatt Explorist, Sixt Diamond, Hertz PC, Bonvoy Gold, UA G
Posts: 596
They cancelled 3 reservations I had...and since I actually have to go down under for these I'm going to avoid Air New Zealand and just book paid J fares.
Really sucks...it's not like this was clearly mistake pricing, it's not lower than coach, and i regularly buy domestic F tickets that are priced lower than coach...DOT here it comes.
Really sucks...it's not like this was clearly mistake pricing, it's not lower than coach, and i regularly buy domestic F tickets that are priced lower than coach...DOT here it comes.
Sep 20, 2017, 3:34 am
#265
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,742
Sep 20, 2017, 4:03 am
#266
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Have you tried to claim reimbursement directly from NZ? Possibly no need to go to the DOT.
Sep 20, 2017, 4:35 am
#267
Join Date: Dec 2005
Location: Canada! eh?
Programs: UA 1K
Posts: 386
The travel agent sent me their ANZ memo on letterhead:
MISTAKEN FARES – AIR NEW ZEALAND CANCELLATION AND NEW OFFER
Dear Sir/Madam
Introduction
Air New Zealand Limited (“Air New Zealand”) wishes to advise you that certain Air New Zealand fares were mistakenly filed at prices that were 10% of their intended value.
Air New Zealand will be cancelling all affected bookings, and this note is to assist you to respond to queries your customers may have, and to offer what Air New Zealand considers to be reasonable alternative.
Background
Between 00:01 and 08:00 on 18 September 2017 (NZT), return Business Premier™ fares (fare basis ZUS101Y) for the flight sectors between Australia and Los Angeles were available for AUD1,020.
These fares were intended to be filed for AUD10,200 and were filed incorrectly as a result of human error.
Air New Zealand has cancelled, or will soon cancel, each booking made in relation to these mistakenly filed fares.
Air New Zealand recognises the inconvenience to customers who have booked the mistakenly filed fares, but is also aware of a large number of consumers who were alerted to the error through social media and purchased the fares knowing they were a mistake.
Air New Zealand accepts responsibility for the incorrect filing and is prepared to offer alternative arrangements to those customers affected.
Goodwill offer to customers
For each affected passenger, Air New Zealand is prepared to offer three alternatives:
Full Refund: Full refund of the amounts received by Air New Zealand
Return, Business Premier™: The mistakenly filed fares were intended to be available for $10,200 with wide availability. Air New Zealand is prepared to re-book customers on the same flights as any cancelled fare, in Business Premier™ return, based on the current JUS465 or JUS463 fare levels
Return, Economy Class: Air New Zealand is prepared to re-book passengers on the same flight as any cancelled fare, in Economy class return, based on the current KUS466 or KUS463 fare levels
For customers who elect to re-book their fares as outlined above, the re-bookings will be made on their current itinerary. No change in flights or dates will be permitted.
Air New Zealand will need to be notified of customer preferences by 1700hrs AEST on Thursday 21 September 2017
.
Should you require any assistance in processing refunds, or re-booking affected passengers, Air New Zealand is happy to provide reasonable assistance through our Agency Support team.
Our sincere apologies for the inconvenience caused by this mistake.
Kind regards
Air New Zealand
MISTAKEN FARES – AIR NEW ZEALAND CANCELLATION AND NEW OFFER
Dear Sir/Madam
Introduction
Air New Zealand Limited (“Air New Zealand”) wishes to advise you that certain Air New Zealand fares were mistakenly filed at prices that were 10% of their intended value.
Air New Zealand will be cancelling all affected bookings, and this note is to assist you to respond to queries your customers may have, and to offer what Air New Zealand considers to be reasonable alternative.
Background
Between 00:01 and 08:00 on 18 September 2017 (NZT), return Business Premier™ fares (fare basis ZUS101Y) for the flight sectors between Australia and Los Angeles were available for AUD1,020.
These fares were intended to be filed for AUD10,200 and were filed incorrectly as a result of human error.
Air New Zealand has cancelled, or will soon cancel, each booking made in relation to these mistakenly filed fares.
Air New Zealand recognises the inconvenience to customers who have booked the mistakenly filed fares, but is also aware of a large number of consumers who were alerted to the error through social media and purchased the fares knowing they were a mistake.
Air New Zealand accepts responsibility for the incorrect filing and is prepared to offer alternative arrangements to those customers affected.
Goodwill offer to customers
For each affected passenger, Air New Zealand is prepared to offer three alternatives:
Full Refund: Full refund of the amounts received by Air New Zealand
Return, Business Premier™: The mistakenly filed fares were intended to be available for $10,200 with wide availability. Air New Zealand is prepared to re-book customers on the same flights as any cancelled fare, in Business Premier™ return, based on the current JUS465 or JUS463 fare levels
Return, Economy Class: Air New Zealand is prepared to re-book passengers on the same flight as any cancelled fare, in Economy class return, based on the current KUS466 or KUS463 fare levels
For customers who elect to re-book their fares as outlined above, the re-bookings will be made on their current itinerary. No change in flights or dates will be permitted.
Air New Zealand will need to be notified of customer preferences by 1700hrs AEST on Thursday 21 September 2017
.
Should you require any assistance in processing refunds, or re-booking affected passengers, Air New Zealand is happy to provide reasonable assistance through our Agency Support team.
Our sincere apologies for the inconvenience caused by this mistake.
Kind regards
Air New Zealand
Sep 20, 2017, 6:15 am
#270
Join Date: Sep 2017
Posts: 120
F this, I just took a positioning flight using miles from the US to Australia because my flight from Syd to LAX was next Monday. Literally just landed in Hong Kong on a connecting flight to Australia. What recourse do I have here? I can whine all I want but I bet that ain't gonna get me anywhere. So I now officially need to figure out how the hell im gonna get back to the US.