Howard Johnson Hotel Isla Margarita, Venezuela 0.03$/Night
Nov 23, 2005 | 11:40 am
#196
Join Date: Feb 2001
Location: Washington DC USA
Posts: 2,571
Originally Posted by Hans Dampf
Not cancel!? Why that? Why that? Why that? Isn't it free of charge to cancel? (Besided the first night which is only around 0.04 USD)
Nov 23, 2005 | 11:52 am
#197
Join Date: Jun 2004
Location: BUR
Programs: UA 1MM, DL former Gold, AA, SPG, HH Gold, SPG Gold, Marriott Gold
Posts: 884
Originally Posted by crhptic
Just had an interesting phone call with Travelocity (with whom I reserved my rooms). Based on the above post I called to cancel my reservations, as I figured I would not want to go suffer the same fate. The rep I spoke to asked why I was cancelling my reservation, and I said that I had been informed that the hotel would not be honoring the rate, and so I wasn't going to go and wished to cancel. The rep spent at least 10 minutes assuring me that "they will honor the rate. We will make them." In the end, she strongly recommended that I not cancel, and was so convincing that I didn't cancel the reservation. I am going to call back again and try to talk to someone higher-up though, because I didn't get the sense that this rep understood how cheap of a rate this was and that it might have been offered by mistake.
Will keep y'all posted.
Will keep y'all posted.
Nov 23, 2005 | 11:54 am
#198
Join Date: Feb 2001
Location: Washington DC USA
Posts: 2,571
Originally Posted by Seeksreal
Did you find out anything more from Travelocity? Caracas is not a very exciting place to be so I am considering going out to Porlamar tomorrow and trying to get the rate after all.
Did you book thru Travelocity?
Nov 23, 2005 | 11:59 am
#199
Suspended
Join Date: Nov 2005
Posts: 400
Good luck
Originally Posted by Seeksreal
Did you find out anything more from Travelocity? Caracas is not a very exciting place to be so I am considering going out to Porlamar tomorrow and trying to get the rate after all.
Seeksreal, I wish you all the best! ^
Nov 23, 2005 | 12:05 pm
#200
Join Date: Dec 2003
Location: Portland, OR, USA
Posts: 301
Originally Posted by Macken7
From my mailbox today, here is some information about the location from Frommers.
http://www.frommers.com/articles/3258.html
http://www.frommers.com/articles/3258.html
Nov 23, 2005 | 12:27 pm
#201
Join Date: Jun 2004
Location: BUR
Programs: UA 1MM, DL former Gold, AA, SPG, HH Gold, SPG Gold, Marriott Gold
Posts: 884
Originally Posted by crhptic
Not yet, but I have an email into them now explaining the situation and they promise to have a response within 4 hours. As soon as I hear something, I will post here.
Did you book thru Travelocity?
Did you book thru Travelocity?
Nov 23, 2005 | 12:46 pm
#202
Join Date: Jul 2005
Location: ORD
Programs: AA GLD; UA 2P; HHonors GLD; SPG
Posts: 793
This is the Travelocity difference.
Originally Posted by crhptic
Just had an interesting phone call with Travelocity (with whom I reserved my rooms). Based on the above post I called to cancel my reservations, as I figured I would not want to go suffer the same fate. The rep I spoke to asked why I was cancelling my reservation, and I said that I had been informed that the hotel would not be honoring the rate, and so I wasn't going to go and wished to cancel. The rep spent at least 10 minutes assuring me that "they will honor the rate. We will make them." In the end, she strongly recommended that I not cancel, and was so convincing that I didn't cancel the reservation. I am going to call back again and try to talk to someone higher-up though, because I didn't get the sense that this rep understood how cheap of a rate this was and that it might have been offered by mistake.
Nov 23, 2005 | 1:30 pm
#203
Join Date: Feb 2001
Location: Washington DC USA
Posts: 2,571
Originally Posted by Seeksreal
Yes, I booked through Travelocity. What is their policy on arriving a day late?
Nov 23, 2005 | 1:32 pm
#204
Join Date: Feb 2001
Location: Washington DC USA
Posts: 2,571
Good news - I got a response from Travelocity.
Bad news - it seemed to say nothing more than "ulp, this might be an issue, we need more time to investigate" which is not what I expected. Also, it seems a bit strange that they asked me to show them what the rate was, when they have it in their own computers and I provided them with the reservation number!
Still, I will wait for further details before making any rash statements or doing anything foolish. Watch this space.
---
The email I got said:
Thank you for writing to Travelocity.
We are sorry for the inconvenience that was caused to you with regards
to your Hotel reservation.
Please provide us with the link where you see the hotel fare displayed
at $1, so that we may forward it to the concern department to look into
this. As your email requires further research.
We appreciate your patience and co-operation in this regard.
Regards,
XXX
Travelocity Customer Service
Bad news - it seemed to say nothing more than "ulp, this might be an issue, we need more time to investigate" which is not what I expected. Also, it seems a bit strange that they asked me to show them what the rate was, when they have it in their own computers and I provided them with the reservation number!
Still, I will wait for further details before making any rash statements or doing anything foolish. Watch this space.
---
The email I got said:
Thank you for writing to Travelocity.
We are sorry for the inconvenience that was caused to you with regards
to your Hotel reservation.
Please provide us with the link where you see the hotel fare displayed
at $1, so that we may forward it to the concern department to look into
this. As your email requires further research.
We appreciate your patience and co-operation in this regard.
Regards,
XXX
Travelocity Customer Service
Nov 23, 2005 | 2:23 pm
#205
Join Date: Apr 2003
Location: Los Angeles, CA, USA
Posts: 471
Originally Posted by Seeksreal
Caracas is not a very exciting place to be so I am considering going out to Porlamar tomorrow and trying to get the rate after all.
Nov 23, 2005 | 2:42 pm
#206
Join Date: Jun 2004
Location: BUR
Programs: UA 1MM, DL former Gold, AA, SPG, HH Gold, SPG Gold, Marriott Gold
Posts: 884
Originally Posted by Riot_Nrrrd
How long are you down there for? I'd try to arrange a trip to Angel Falls instead, if I were in your shoes. Screw Porlamar and screw HoJo's
Nov 23, 2005 | 3:18 pm
#207
Join Date: Feb 2001
Location: Washington DC USA
Posts: 2,571
More good news! Looks like despite the low rate, Travelocity is treating it as a "normal" situation not requiring them to change their policies, implement a special 800#, cancel "confirmed" reservations, etc. etc.
Big ^ ^ to Travelocity!
---
crhptic,
Thank you for responding,
We have checked your reservation and you will be charged in VENEZUELA
BOLIVAR (Currency in VENEZUELA). When you covert the same in dollars at
this time it comes as $0.15. You will be charged by bank on the current
exchange rate at the time of the charge.
Please feel free to contact us if you have any additional questions or
comments - we'll be happy to assist you..
Regards,
Caroline T
Travelocity Customer Service
Big ^ ^ to Travelocity!
---
crhptic,
Thank you for responding,
We have checked your reservation and you will be charged in VENEZUELA
BOLIVAR (Currency in VENEZUELA). When you covert the same in dollars at
this time it comes as $0.15. You will be charged by bank on the current
exchange rate at the time of the charge.
Please feel free to contact us if you have any additional questions or
comments - we'll be happy to assist you..
Regards,
Caroline T
Travelocity Customer Service
Nov 23, 2005 | 4:29 pm
#208
Join Date: Apr 2003
Location: Los Angeles, CA, USA
Posts: 471
Originally Posted by crhptic
We have checked your reservation and you will be charged in VENEZUELA BOLIVAR (Currency in VENEZUELA). When you covert the same in
dollars at this time it comes as $0.15. You will be charged by bank on the current exchange rate at the time of the charge.
dollars at this time it comes as $0.15. You will be charged by bank on the current exchange rate at the time of the charge.
Nov 23, 2005 | 5:05 pm
#209
Join Date: Feb 2001
Location: Washington DC USA
Posts: 2,571
I agree; in fact, in my last email back to Carolyn T. I explained that I fully expect to have problems at the hotel, and wanted to know what they would do for me if/when that occurs.
I don't expect the hotel to honor the rate. On the other hand, I sort of *do* expect Travelocity to either find me a comparable hotel room at that rate (presumably with them making up the difference in cost), or refunding me for whatever this hotel charges me above the agreed-upon rate.
One thing's for sure, I won't be sending myself to PMV without having this all a little more ironed out.
However, I am definitely curious to find out if Seeksreal is able to enlist the help of someone at Travelocity, and if so, what the outcome is for him.
I don't expect the hotel to honor the rate. On the other hand, I sort of *do* expect Travelocity to either find me a comparable hotel room at that rate (presumably with them making up the difference in cost), or refunding me for whatever this hotel charges me above the agreed-upon rate.
One thing's for sure, I won't be sending myself to PMV without having this all a little more ironed out.
However, I am definitely curious to find out if Seeksreal is able to enlist the help of someone at Travelocity, and if so, what the outcome is for him.
