Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Sep 23, 2018, 12:02 pm
#781
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
* The Download folios option under my SPG Activity is broken, it just redraws the Activity page instead of showing me a folio. So I can only see folios that I got on paper.
Sep 23, 2018, 12:50 pm
#782
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
Post # 37.
https://www.flyertalk.com/forum/marr...y-doing-3.html
I found post # 64 in that thread to be rather hilarious!
https://www.flyertalk.com/forum/marr...y-doing-3.html
I found post # 64 in that thread to be rather hilarious!
Sep 23, 2018, 2:11 pm
#783
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
OMG. Those whose accounts are very old like yours, are those who suffer this nutty glitch.
No ETA on the fix is truly bad.
Very often what you see the 0's on the screen does not mean the system sees it. A lot of time the internal system lops off preceding 0's, happened with bank account numbers all the time because the bank systems usually have a very large field for account number so to accommodate their future needs as customer bases grow. But their systems probably do not have the "validation" step using a check value for the validity of the number. I learned about the preceding 0's often being lopped off was because our Chase accounts have like 4 or 5 zeros. When I filled out a deposit slip it was very annoying that I often missed one zero, leaving one empty box at the end of the account number field but the teller told me not to worry because the system "only cares about the actual numbers".
No ETA on the fix is truly bad.
Very often what you see the 0's on the screen does not mean the system sees it. A lot of time the internal system lops off preceding 0's, happened with bank account numbers all the time because the bank systems usually have a very large field for account number so to accommodate their future needs as customer bases grow. But their systems probably do not have the "validation" step using a check value for the validity of the number. I learned about the preceding 0's often being lopped off was because our Chase accounts have like 4 or 5 zeros. When I filled out a deposit slip it was very annoying that I often missed one zero, leaving one empty box at the end of the account number field but the teller told me not to worry because the system "only cares about the actual numbers".
Sep 23, 2018, 3:10 pm
#784
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Gold
Posts: 632
My new merged Marriott number starts with a "0". I know that I've book at least one SPG property (Le Meridien Stuttgart) post merge. It was award reservation that I was finally able to book using the phone app. The reservation never is listed in "my trips", but I can find it by confirmation number.
When I look at the reservation, it has my Marriott number minus the first "0" and it won't let me make any changes.
I'll contact hotel a few days before arrival to make sure my platinum status is known.
By the way, my pre-merge Marriott number started with a "7", but Marriott forced me to change it and when I merged I didn't think to much about what number I wanted because both my SPG number and my Marriott numbers were new. So I guess random luck had me pick the wrong number.
When I look at the reservation, it has my Marriott number minus the first "0" and it won't let me make any changes.
I'll contact hotel a few days before arrival to make sure my platinum status is known.
By the way, my pre-merge Marriott number started with a "7", but Marriott forced me to change it and when I merged I didn't think to much about what number I wanted because both my SPG number and my Marriott numbers were new. So I guess random luck had me pick the wrong number.
Sep 23, 2018, 8:43 pm
#786
Join Date: Mar 2010
Location: PHL
Posts: 15
Congratulations on getting responses; my emails seem to have disappeared into a black hole. As to SPG nights and years qualifying for LTPP, is this as simple as them telling you that you do not qualify to be LTPP at this time? I thought that people in your situation are not expected to be LTPP until the end of the year sweep. (And, yes, it's annoying if that is the case and they cannot simply tell you so.)
Sep 23, 2018, 8:46 pm
#787
Join Date: Sep 2014
Posts: 66
Sep 24, 2018, 8:24 am
#788
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
The hits just keep on coming.
Was one of those people with the position: "I'm not gong to merge the two accounts until they get this mess sorted out" Then I thought further...The only thing in the Legacy Marriott account is 115 lifetime nights. Points are zeroed out. They haven't posted lifetime gold yet, but this is going away and surely (don't call me Shirley") they won't remove that when I combine from My SPG/Marriott account. Maybe it will be cleaner to just combine, and then I'll only have one thing to deal with. Took screenshots of both accounts from both Web and APP. Logged out of Both Accts...Web and App. Logged into SPG/MR account. Went through combine process...…Hit "combine. Logged out. Tried to log into old MR account - Got the notice "This has been combined to another account", (that's good). Logged in to SPG/MR account - Lifetime Gold - Nowhere to be found. Logged into APP - LT Gold is there. My suspicion is that when you are standing at the check in desk, that the LT Status they are looking at, is pulled from the source that WEB view uses. Which means you have to have your phone pulled out and begin "That" conversation (which is not the fault of the poor FD Agent).
Oh well. you can't make this stuff up. Truth is stranger than fiction. Haven't contacted the Research email yet. Was waiting for things to settle out. But, with this item, and now at > 25 Stays for the year, and not received Plat, its time to get in the queue...…….IF the email box isn't full.
Good thing I don't have any stays planned for the next 2 months..
Was one of those people with the position: "I'm not gong to merge the two accounts until they get this mess sorted out" Then I thought further...The only thing in the Legacy Marriott account is 115 lifetime nights. Points are zeroed out. They haven't posted lifetime gold yet, but this is going away and surely (don't call me Shirley") they won't remove that when I combine from My SPG/Marriott account. Maybe it will be cleaner to just combine, and then I'll only have one thing to deal with. Took screenshots of both accounts from both Web and APP. Logged out of Both Accts...Web and App. Logged into SPG/MR account. Went through combine process...…Hit "combine. Logged out. Tried to log into old MR account - Got the notice "This has been combined to another account", (that's good). Logged in to SPG/MR account - Lifetime Gold - Nowhere to be found. Logged into APP - LT Gold is there. My suspicion is that when you are standing at the check in desk, that the LT Status they are looking at, is pulled from the source that WEB view uses. Which means you have to have your phone pulled out and begin "That" conversation (which is not the fault of the poor FD Agent).
Oh well. you can't make this stuff up. Truth is stranger than fiction. Haven't contacted the Research email yet. Was waiting for things to settle out. But, with this item, and now at > 25 Stays for the year, and not received Plat, its time to get in the queue...…….IF the email box isn't full.
Good thing I don't have any stays planned for the next 2 months..
Last edited by xzh445; Sep 24, 2018 at 12:45 pm
Sep 24, 2018, 6:50 pm
#789
Join Date: Dec 2007
Location: SFO
Posts: 4,914
Quick response on normalizing name
in order to combine a family member’s account, I had to email research@spg copy of ID to remove some letters (full middle name v initial). This email went out last night. No response by email as of an hour ago but when I logged into the accounts, both names were now exactly the same. So they are reading emails but not responding to them. 
Combined account and and all points, certs, and lifetime came over without a variance.
Combined account and and all points, certs, and lifetime came over without a variance.
Sep 24, 2018, 11:11 pm
#790
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,721
Sep 25, 2018, 11:10 am
#791
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Quite often when I log in some sites I just copy the account number but for whatever reason it often either got a space in the front of the digits or a space after the space albeit invisible. Then these sites used validity check with number of digits never fail to tell me "please enter a valid X digits number". It is a very common programming to "remind" people they may have entered a wrong number. But lopping off the 0 in the front can cause real problems as you said, and most likely the issue in Marriott's system not recognize one's account number.
Sep 25, 2018, 11:20 am
#792
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Logged out and logged back in, all was fine.
So who knows how the 2 sides talk to each other. My guess is, as long as SPG hotels remain outside the Marriott booking engine, there WILL be issues on how the reservations show. But I believe you could still retrieve the reservation by the confirmation number.
On a related note, I now use a hand-written note to keep track of my reservations and the point movements because the activities do not always show up, but the point balance seems is updated and matched with my own records. Sad we have to do this to just stay on top of our accounts but better to take extra steps then have no idea on what the Marriott system has messed up our accounts.
Sep 25, 2018, 1:19 pm
#793
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
Hi All - Do the combined points show up instantaneously after the merge like it says on the website or does it take 72 hours? I merged and am still able to log on separately with the 2 accounts showing their points accordingly. If I click the start merge again, it just brought me to the merge information page. It didn't pop up with the merge window again. I am questioning myself if I had done it correctly. Any input is greatly appreciated.
) and got the message that it was done. But points still not combined and Marriott reservations not showing.After 40 minutes holding for a rep, she suggests the website is just having problems and the accounts don't show combined from her end. We run through the process again, same issue, so now she just suggests to wait 24 hours to see if the system catches up.
Hmm...
Sep 25, 2018, 1:25 pm
#794
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Having a similar problem. Went through the combine accounts process from the SPG page (and got assigned a new account number anyway... ) and got the message that it was done. But points still not combined and Marriott reservations not showing.
After 40 minutes holding for a rep, she suggests the website is just having problems and the accounts don't show combined from her end. We run through the process again, same issue, so now she just suggests to wait 24 hours to see if the system catches up.
Hmm...
) and got the message that it was done. But points still not combined and Marriott reservations not showing.After 40 minutes holding for a rep, she suggests the website is just having problems and the accounts don't show combined from her end. We run through the process again, same issue, so now she just suggests to wait 24 hours to see if the system catches up.
Hmm...
Sep 25, 2018, 9:48 pm
#795
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
My advice? Unless you absolutely need to combine for points for a rez or status, WAIT. There’s no rush. Wait till all the links are worked out. If you want to combine, take screen shots of separate accounts before you pull the trigger.