Introducing: Mobile Check-In Exclusively at Marriott Hotels
Oct 18, 2013, 12:04 pm
#76
Join Date: Dec 2008
Location: Atlanta GA
Programs: DL GM 1MM, Marriott AMB/LTT, Hyatt EX, HH Dia, Ntl EEE
Posts: 211
1000 Marriot points for using Mobile Check-in
Did anyone else receive that limited time Mobile App check-in promotion? It came up on my phone I think. I was already using the Mobile Check-in so of course I did it again. I have not received any points yet.
I was just wondering because right after I received that message the app malfunctioned for a bit and then came back up.
I also checked in yesterday for today and received my room ready message this morning. I don't really care about room upgrades when traveling without the family. This mobile Check-in allows me to just grab my keys and go.
Also I have been recognized by the front desk and they have excused themselves for a second to just hand me the keys. They already know I want the points.
I'll called CS and was told that the promotion was from the 1st to the 7th of Oct. My only use was on the 1st and I have to wait the six to eight weeks since I don’t actually remember when I signed up.
I was just wondering because right after I received that message the app malfunctioned for a bit and then came back up.
I also checked in yesterday for today and received my room ready message this morning. I don't really care about room upgrades when traveling without the family. This mobile Check-in allows me to just grab my keys and go.
Also I have been recognized by the front desk and they have excused themselves for a second to just hand me the keys. They already know I want the points.
I'll called CS and was told that the promotion was from the 1st to the 7th of Oct. My only use was on the 1st and I have to wait the six to eight weeks since I don’t actually remember when I signed up.
Nov 27, 2013, 1:55 pm
#77
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
Marriott expands mobile check-in to int'l properties
"Marriott Hotels has expanded its mobile check-in capabilities to 20 hotels outside the continental U.S., representing 19 more countries in Europe and the Asia Pacific, Caribbean and Latin America, and Middle East and Africa regions. Those participating hotels join the 329 hotels in the U.S. and Canada that launched the service in September. The lodging brand intends to complete the rollout to all 500 of its hotels, as well as add checkout functionality, in the first half of 2014."
List:
* Waikiki Beach Marriott Resort & Spa
* San Juan Marriott Resort & Stellaris Casino
* Manila Marriott Hotel
* Bangkok Marriott Hotel Sukhumvit
* Singapore Marriott Hotel
* Goa Marriott Resort & Spa
* Bengaluru Marriott Hotel Whitefield
* Sydney Harbour Marriott Hotel at Circular Quay
* Bogota Marriott Hotel
* Panama Marriott Hotel
* CasaMagna Marriott Cancun Resort
* Brussels Marriott Hotel
* Bristol Marriott Royal Hotel
* London Marriott Hotel Grosvenor Square
* Prague Marriott Hotel
* Zurich Marriott Hotel
* Cairo Marriott Hotel & Omar Khayyam Casino
* Dubai Marriott Harbour Hotel & Suites
* Amman Marriott Hotel
Cheers.
List:
* Waikiki Beach Marriott Resort & Spa
* San Juan Marriott Resort & Stellaris Casino
* Manila Marriott Hotel
* Bangkok Marriott Hotel Sukhumvit
* Singapore Marriott Hotel
* Goa Marriott Resort & Spa
* Bengaluru Marriott Hotel Whitefield
* Sydney Harbour Marriott Hotel at Circular Quay
* Bogota Marriott Hotel
* Panama Marriott Hotel
* CasaMagna Marriott Cancun Resort
* Brussels Marriott Hotel
* Bristol Marriott Royal Hotel
* London Marriott Hotel Grosvenor Square
* Prague Marriott Hotel
* Zurich Marriott Hotel
* Cairo Marriott Hotel & Omar Khayyam Casino
* Dubai Marriott Harbour Hotel & Suites
* Amman Marriott Hotel
Cheers.
Nov 27, 2013, 2:48 pm
#78
Join Date: May 2005
Location: London, England, United Kingdom
Programs: Marriott (Lifetime Titantium), whatever other programs as benefits make sense.
Posts: 1,921
I am a person who will try and do as much self-service as I can - banking, booking travel, checking-in online for flights, self-service purchases as grocery stores. I've even poured my own beer at the pub!
However, I really don't see any value in online check-in at a hotel. Given the need to check and verify identity before giving over a card-key requires some human intervention (save having something like passport verified check-in). And given that check-in has almost always been quick, I see no need to automate it. As well, unlike check out when many people are trying to check-out at once, people checking in come at varying times.
Automated / Online check-out, though, I happily accept. I've seen the check-out lines between 11 and 12.
However, I really don't see any value in online check-in at a hotel. Given the need to check and verify identity before giving over a card-key requires some human intervention (save having something like passport verified check-in). And given that check-in has almost always been quick, I see no need to automate it. As well, unlike check out when many people are trying to check-out at once, people checking in come at varying times.
Automated / Online check-out, though, I happily accept. I've seen the check-out lines between 11 and 12.
Nov 27, 2013, 3:06 pm
#79
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
I'll still check in the normal way so as not to screw up an upgrade.
I was wondering how they picked the 20 properties to be the int'l roll-out?
Cheers.
I was wondering how they picked the 20 properties to be the int'l roll-out?
Cheers.
Nov 28, 2013, 4:40 am
#80
Join Date: May 2013
Location: Melbourne, Australia
Posts: 123
Are elite upgrades available with mobile check in? If yes, are they just following the standard rules or are double upgrades possible? Otherwise I would stick with normal check in, despite me using self-service quite everywhere I can.
They could offer this as an incentive for reducing employees workload.
They could offer this as an incentive for reducing employees workload.
Nov 28, 2013, 6:41 am
#81
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
At first glance I thought Marriott didn't know it's geography as I didn't think Waikiki was int'l 
. But then I reread the announcement & it says 20 properties outside the cont'l US.
Cheers.
. But then I reread the announcement & it says 20 properties outside the cont'l US.Cheers.
Nov 28, 2013, 3:28 pm
#82
Join Date: Oct 2011
Location: IAH
Programs: United
Posts: 178
good to know, cheers
Nov 29, 2013, 12:53 am
#83
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
I am a person who will try and do as much self-service as I can - banking, booking travel, checking-in online for flights, self-service purchases as grocery stores. I've even poured my own beer at the pub!
However, I really don't see any value in online check-in at a hotel. Given the need to check and verify identity before giving over a card-key requires some human intervention (save having something like passport verified check-in). And given that check-in has almost always been quick, I see no need to automate it. As well, unlike check out when many people are trying to check-out at once, people checking in come at varying times.
Automated / Online check-out, though, I happily accept. I've seen the check-out lines between 11 and 12.
However, I really don't see any value in online check-in at a hotel. Given the need to check and verify identity before giving over a card-key requires some human intervention (save having something like passport verified check-in). And given that check-in has almost always been quick, I see no need to automate it. As well, unlike check out when many people are trying to check-out at once, people checking in come at varying times.
Automated / Online check-out, though, I happily accept. I've seen the check-out lines between 11 and 12.
Nov 29, 2013, 7:55 am
#84
Join Date: Oct 2013
Location: Van down by the river
Programs: UA GS, AA EXP, Marriott PP/LT Plat, Golden Circle Diamond
Posts: 718
I am a person who will try and do as much self-service as I can - banking, booking travel, checking-in online for flights, self-service purchases as grocery stores. I've even poured my own beer at the pub!
However, I really don't see any value in online check-in at a hotel. Given the need to check and verify identity before giving over a card-key requires some human intervention (save having something like passport verified check-in). And given that check-in has almost always been quick, I see no need to automate it. As well, unlike check out when many people are trying to check-out at once, people checking in come at varying times.
Automated / Online check-out, though, I happily accept. I've seen the check-out lines between 11 and 12.
However, I really don't see any value in online check-in at a hotel. Given the need to check and verify identity before giving over a card-key requires some human intervention (save having something like passport verified check-in). And given that check-in has almost always been quick, I see no need to automate it. As well, unlike check out when many people are trying to check-out at once, people checking in come at varying times.
Automated / Online check-out, though, I happily accept. I've seen the check-out lines between 11 and 12.
In the case of a Country such as China which requires a visa check, it could be tricky for the hotels to check-in 100% electronically. Be interesting to see if hotels want to be put in the middle of it.
Nov 30, 2013, 1:38 pm
#85
Join Date: Oct 2012
Location: BOS
Programs: MP,MR Silver,Avis
Posts: 848
However, I really don't see any value in online check-in at a hotel. Given the need to check and verify identity before giving over a card-key requires some human intervention (save having something like passport verified check-in). And given that check-in has almost always been quick, I see no need to automate it. As well, unlike check out when many people are trying to check-out at once, people checking in come at varying times.
Nov 30, 2013, 10:06 pm
#86
Join Date: Oct 2002
Posts: 65
Marriott expands mobile check-in to int'l properties
I've been doing some testing of the mobile check in at 3-4 properties in USA and Canada.. As a plat elite, I have booked the cheapest room and always been upgraded to concierge floor.
What I like about the check in - they send you a push notification to your phone when your room is ready. This has happened as early as 10am. The hotel lets you know the room is ready.
At check in I've not been asked for id, the packet is ready for me, and they just confirm what welcome gift I want and advise me of my room and lounge hours and am in my way.
I think the benefit is knowing the room is ready before normal check in - if that is useful. Otherwise room upgrades seem to be going through.
What I like about the check in - they send you a push notification to your phone when your room is ready. This has happened as early as 10am. The hotel lets you know the room is ready.
At check in I've not been asked for id, the packet is ready for me, and they just confirm what welcome gift I want and advise me of my room and lounge hours and am in my way.
I think the benefit is knowing the room is ready before normal check in - if that is useful. Otherwise room upgrades seem to be going through.
Dec 31, 2013, 12:39 pm
#87
Suspended
Join Date: Sep 2010
Location: San Diego
Programs: Delta PLAT, Marriot Plat, IHG Plat, SPG Gold, A couple of other airlines - pee on
Posts: 623
Smart Locks?
Has anyone got any additional updates on the mobile check in? My concern is about the upgrades.
I think now the next step is to get smart locks where upon check in, you get some sort of bar code and you can go directly to your room and unlock the door with you phone. This will totally eliminate the manual process of getting your room keys.
I think now the next step is to get smart locks where upon check in, you get some sort of bar code and you can go directly to your room and unlock the door with you phone. This will totally eliminate the manual process of getting your room keys.
Jan 1, 2014, 11:49 am
#88
FlyerTalk Evangelist
Join Date: Oct 2006
Location: Marriott or Hilton hot tub with a big drink <glub> Beverage: To-Go Bag™ DYKWIA: SSSS /rolleyes ☈ Date Night: Costco
Programs: Sea Shell Lounge Platinum, TSA Pre✓ Refusnik Diamond, PWP Gold, FT subset of the subset
Posts: 12,509
Jan 9, 2014, 12:24 pm
#89
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
"Marriott expects to offer check-out functionality on its mobile app in the first half of 2014."
Cheers.
Cheers.
Jan 10, 2014, 1:49 pm
#90
FlyerTalk Evangelist
Join Date: Oct 2006
Location: Marriott or Hilton hot tub with a big drink <glub> Beverage: To-Go Bag™ DYKWIA: SSSS /rolleyes ☈ Date Night: Costco
Programs: Sea Shell Lounge Platinum, TSA Pre✓ Refusnik Diamond, PWP Gold, FT subset of the subset
Posts: 12,509
Looking at some upcoming reservations on the app, I see I can add them to my Google Calendar.
Kind of.
They show up on my phone's calendar, but not my desktop. I just added an itin from DL from my desktop, and a meeting from my phone. Everything syncs like they always do, except the Marriott dates.
I really just wish I could add a reservation to to my Calendar with a couple of clicks like I can with Hilton's site (cough, cough).
Kind of.
They show up on my phone's calendar, but not my desktop. I just added an itin from DL from my desktop, and a meeting from my phone. Everything syncs like they always do, except the Marriott dates.
I really just wish I could add a reservation to to my Calendar with a couple of clicks like I can with Hilton's site (cough, cough).