Introducing: Mobile Check-In Exclusively at Marriott Hotels
Jan 10, 2014, 4:56 pm
#91
Join Date: Jul 2011
Location: MCO, DCA, IAD
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
I used the Mobile Check in for a stay this week for the first time and still had to go through the regular check in procedure once I arrived at the hotel.
I really don't see any benefits (yet) to this app or am I missing something?
I really don't see any benefits (yet) to this app or am I missing something?
Feb 15, 2014, 7:12 pm
#92
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
I am staying at the Victoria BC Marriott next week. I got an email with the name of the hotel to download this app and use it to check in. Tried to put my confirmation number in and it keeps telling me I am not logging into a valid Marriott connection and my data may not be secure. So I dig and it is not even available for this hotel. Why send me the link to get the app with the hotel name in the email when the hotel is not part of the app yet? Very poor implementation.
Feb 16, 2014, 7:45 am
#93
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
Mar 3, 2014, 7:46 pm
#94
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hyatt Glob, Hertz Presidents Circle
Posts: 886
is anyone having trouble with the mobile app?
I have re installed a few times and keep getting an error message when I try to view upcoming reservations. Can't use mobile check in as a result.
Mar 12, 2014, 9:52 pm
#95
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
Ditto. Received a notice on my app today but based on this thread I think I will simply email the front desk to reiterate my prefs and hope for the best. It's a rare day when I don't need to request a room switch.
Mar 13, 2014, 7:34 pm
#96
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
It's because of this very question I've yet to use the app to check in.
Apr 6, 2014, 10:42 pm
#97
Join Date: Sep 2013
Posts: 61
Is there a point to mobile check in?
I don't see the benefit. Either way you have to go to the first desk and check in... all they do is have your keys ready which might take them 30 extra seconds otherwise. They still ask for ID and credit card.
Now if they were able to add a key swipe mechanism to our status cards so we can avoid going to the front desk all together that'd be great!!
I'm only wondering because I keep getting emails about mobile check in and they make it sound like a big deal... I just don't see it.
Now if they were able to add a key swipe mechanism to our status cards so we can avoid going to the front desk all together that'd be great!!
I'm only wondering because I keep getting emails about mobile check in and they make it sound like a big deal... I just don't see it.
Apr 7, 2014, 12:24 am
#98
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
I refuse to use Mobile CheckIn as I'm sure I'll never get an upgrade (which have to be begged for in Marriotts at checkin time) that way.
Apr 7, 2014, 2:54 am
#99
Join Date: Jul 2009
Location: Florida
Programs: Marriott Rewards-Lifetime Titanium, Priority Club-Platinum, Hilton-Diamond, United-Silver
Posts: 403
Is there a point to mobile check in?
I've used it when I want to check in early. A few weeks ago I was arriving at 11 am and used the mobil check in to let them know I needed the room at that time. The room was ready when I got there.
Apr 7, 2014, 6:59 pm
#100
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
I agree you can forget about an upgrade chance. I've also seen a sign at the Front Desk making a spot for mobile check-in customers but yet to see it in action, in other words, do they drop everything and other customers and run over to you when head there? My guess is not except at very big, busy hotels.
Apr 7, 2014, 8:50 pm
#101
Join Date: Jun 2011
Programs: DL, Amex MR
Posts: 287
Last time I tried to use it, it wouldn't let me confirm check in until regular check in time (3pm). So I ended up not using it and just checked in earlier at the front desk.
Apr 8, 2014, 4:45 pm
#102
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
Least-Used Rooms First
In every hotel I've worked, the property management system (PMS) is programmed to assign the least-used room in the category during the check-in process. This procedure is an attempt to keep the "wear and tear" roughly equal for all rooms. After all, no GM wants to spend money renovating all rooms when only 75% need it.
While it's a sound principle, the reality is that for many hotels, rooms within a single category are not the same. There generally is a good reason why most Front Desk reps ignore the auto-selected room. (Example: next to the elevators or ice machines, no view, odd layouts in older buildings, etc.) Therefore, a completely automated check-in process will be more likely to assign a less desirable room since the software doesn't differentiate any differences within a room category.
Caveat: I've never worked at a Marriott hotel. Perhaps someone who has can provide a more informed opinion on this matter with regard to their brands.
While it's a sound principle, the reality is that for many hotels, rooms within a single category are not the same. There generally is a good reason why most Front Desk reps ignore the auto-selected room. (Example: next to the elevators or ice machines, no view, odd layouts in older buildings, etc.) Therefore, a completely automated check-in process will be more likely to assign a less desirable room since the software doesn't differentiate any differences within a room category.
Caveat: I've never worked at a Marriott hotel. Perhaps someone who has can provide a more informed opinion on this matter with regard to their brands.
Apr 8, 2014, 4:49 pm
#103
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
In every hotel I've worked, the property management system (PMS) is programmed to assign the least-used room in the category during the check-in process. ... Caveat: I've never worked at a Marriott hotel. Perhaps someone who has can provide a more informed opinion on this matter with regard to their brands.
Apr 8, 2014, 5:14 pm
#104
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
In every hotel I've worked, the property management system (PMS) is programmed to assign the least-used room in the category during the check-in process. This procedure is an attempt to keep the "wear and tear" roughly equal for all rooms. After all, no GM wants to spend money renovating all rooms when only 75% need it.
While it's a sound principle, the reality is that for many hotels, rooms within a single category are not the same. There generally is a good reason why most Front Desk reps ignore the auto-selected room. (Example: next to the elevators or ice machines, no view, odd layouts in older buildings, etc.) Therefore, a completely automated check-in process will be more likely to assign a less desirable room since the software doesn't differentiate any differences within a room category.
Caveat: I've never worked at a Marriott hotel. Perhaps someone who has can provide a more informed opinion on this matter with regard to their brands.
While it's a sound principle, the reality is that for many hotels, rooms within a single category are not the same. There generally is a good reason why most Front Desk reps ignore the auto-selected room. (Example: next to the elevators or ice machines, no view, odd layouts in older buildings, etc.) Therefore, a completely automated check-in process will be more likely to assign a less desirable room since the software doesn't differentiate any differences within a room category.
Caveat: I've never worked at a Marriott hotel. Perhaps someone who has can provide a more informed opinion on this matter with regard to their brands.
Reminds me of the notorious seat saving / best seat debates we have on the Southwest forum. At the end of day, the flight attendants just wants everyone in a seat quickly and doesn't which one or how obtained...
Apr 8, 2014, 9:25 pm
#105
Join Date: Jun 2011
Location: Boston
Programs: Delta Diamond, Jet Blue Mosiac, Marriott Platinum, SPG Platinum, National Executive Elite
Posts: 148
If the system upgraded you based on availability. I can bet you that people would use it. There is no value (albeit a rare early checkin) that I can see.
I also agree about the lack of upgrades. I was recently at CY that stated they could tell If their were upgrades as their internet was down. Which is strAnge as they checked me in with no problem. So I went to the room plugged in my laptop and voila, I had internet access. I then confirm the upgrade is available And call the front desk from my cell to inquire. To which they tell me the room is available. I said "perfect! I'm in room xxx and would like the upgrade I'm entitled to as a platinum". There was dead silence followed by a "we will bring the keys right up". It's ridiculous that I had to do that... I emailed the gm and she was unaware of the outage and apologized. I don't normally play the dykwia card but if you give me a BS excuse...
-A
I also agree about the lack of upgrades. I was recently at CY that stated they could tell If their were upgrades as their internet was down. Which is strAnge as they checked me in with no problem. So I went to the room plugged in my laptop and voila, I had internet access. I then confirm the upgrade is available And call the front desk from my cell to inquire. To which they tell me the room is available. I said "perfect! I'm in room xxx and would like the upgrade I'm entitled to as a platinum". There was dead silence followed by a "we will bring the keys right up". It's ridiculous that I had to do that... I emailed the gm and she was unaware of the outage and apologized. I don't normally play the dykwia card but if you give me a BS excuse...
-A