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Absolutely.. Some one empowered should be contactable.. do not put up with this crap (pun intended).Originally Posted by Mr. Vker
I find that unacceptable. So, customers are left hanging during vacations? Others need to be empowered. I would absolutely make sure this is documented. I would email Marriott Customer Service and explain the entire situation for the record. Tell them what you like. BECAUSE, I wouldn't want to be paying for that room if I wasn't getting a large number of points or something. After leaving, your ability to resolve this drops substantially.
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Thanks for the back up. Originally Posted by cyclogenesis
Absolutely.. Some one empowered should be contactable.. do not put up with this crap (pun intended).
I would add in a communication to Marriott that the property would not take action to "make good" on the situation without GM approval. (I do assume they fixed the immediate problem to your satisfaction.An office in my company just moved. Direct across the street is a Towne Place. VERY convenient. My first stay, I had pet odors in my room. They fixed that for me. I hope animal problems are not a theme!
Surprised no one has mentioned that the property likely collected a pet fee from the prior occupants to conduct the so-called deep cleaning of the room. Obviously the deep cleaning didn't happen. So is the property making a habit of pocketing these charges to add to their profits? I think it's time for some naming and shaming.
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That's a good point.Originally Posted by plagwate
Surprised no one has mentioned that the property likely collected a pet fee from the prior occupants to conduct the so-called deep cleaning of the room. Obviously the deep cleaning didn't happen. So is the property making a habit of pocketing these charges to add to their profits? I think it's time for some naming and shaming.
Asking for a person by title is silly. If the GM is on vacation, there's someone acting in her place. Ask for the person in charge and you will get (or not) the person in charge at that time -- which is what you want. Calling during regular business hours likely means you get a more senior person.
Update....
Just received a return call from the "MOD" who advised that she thought the situation had been handled by the person on duty that evening who had comped the room and added 10,000 points to my rewards account.
1- I'm not sure 10,000 points and comping an $85 room are satisfactory.
2- I truly believe it to be inexcusable that there was not even an attempt at an apology phone call by a senior level manager.
As for the comments about the $75 pet fees, sounds like a good opportunity for one of those investigative reporting segments.
1- I'm not sure 10,000 points and comping an $85 room are satisfactory.
2- I truly believe it to be inexcusable that there was not even an attempt at an apology phone call by a senior level manager.
As for the comments about the $75 pet fees, sounds like a good opportunity for one of those investigative reporting segments.
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1- I'm not sure 10,000 points and comping an $85 room are satisfactory.
2- I truly believe it to be inexcusable that there was not even an attempt at an apology phone call by a senior level manager.
As for the comments about the $75 pet fees, sounds like a good opportunity for one of those investigative reporting segments.
I don't think we should jump to conclusions. This could be the result of many peoples fault. The DoH is responsible for making sure that all cleaned rooms were serviced appropriately. Also, as has been said before, there is a possibility the dog was snuck in. Obviously there were some problems somewhere along the chain of commands, but it's never good to jump to conclusions about what might have happened. Originally Posted by mizznj
Just received a return call from the "MOD" who advised that she thought the situation had been handled by the person on duty that evening who had comped the room and added 10,000 points to my rewards account. 1- I'm not sure 10,000 points and comping an $85 room are satisfactory.
2- I truly believe it to be inexcusable that there was not even an attempt at an apology phone call by a senior level manager.
As for the comments about the $75 pet fees, sounds like a good opportunity for one of those investigative reporting segments.
I personally feel that you were comped adequately. A free room and 10,000 is a nice gesture. If you do not feel that this is adequate, would you mind posting what you feel is appropriate? If you truly do not feel this was an appropriate compensation then you should bring it up with them and let them know what you would like.
I think its an OK offer. Had you spent several hours with the offending poop and discovered it, then a week's free stay anywhere would be warranted.
And unless its brand spanking new, TPS is a horrible brand IMO, no wonder why you got a 2BR for $85!
And unless its brand spanking new, TPS is a horrible brand IMO, no wonder why you got a 2BR for $85!
Update #2
Well the GM returned yesterday but I have not heard from her as of yet. The last person I did speak to was extremely defensive almost to the point of insinuating that we had place the feces there ourselves.
As far as compensation, I believe that three free nights would be appropriate under the circumstances as it was a two bedroom unit and five adults total were inconvenienced. That's not evening taking into account my embarrassment in front of my guests.
Will update again when/if the GM calls.
As far as compensation, I believe that three free nights would be appropriate under the circumstances as it was a two bedroom unit and five adults total were inconvenienced. That's not evening taking into account my embarrassment in front of my guests.
Will update again when/if the GM calls.
Oh please. Mistakes happen. Yes this is a bad one (you'd think the smell would have tipped off the cleaning lady), but it wasn't as if the hotel said "sorry - this is your only option." Nor does it appear that anyone personally came into contract with unhygenic matter - as say might happen if you felt something funny when you got into bed and discovered a used condom.
They promptly moved you to another room, did not charge you for the night, and gave you 10k points. Case closed.
Since when did FT turn into a sounding board for grifters?
They promptly moved you to another room, did not charge you for the night, and gave you 10k points. Case closed.
Since when did FT turn into a sounding board for grifters?
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They promptly moved you to another room, did not charge you for the night, and gave you 10k points. Case closed.
Since when did FT turn into a sounding board for grifters?
Agree 100%. You saw the pooh, they moved you, comped you the night and gave you points. Originally Posted by Boraxo
Oh please. Mistakes happen. Yes this is a bad one (you'd think the smell would have tipped off the cleaning lady), but it wasn't as if the hotel said "sorry - this is your only option." Nor does it appear that anyone personally came into contract with unhygenic matter - as say might happen if you felt something funny when you got into bed and discovered a used condom. They promptly moved you to another room, did not charge you for the night, and gave you 10k points. Case closed.
Since when did FT turn into a sounding board for grifters?
Mike
Since when did FT turn into a sounding board for grifters?[/QUOTE]
"Grifters".... Thats funny. I think not going public with the property name while the GM was on vacation speaks for itself.
But I did ask for your opinion, so thank you. Hopefully one day you will ask for mine.
"Grifters".... Thats funny. I think not going public with the property name while the GM was on vacation speaks for itself.
But I did ask for your opinion, so thank you. Hopefully one day you will ask for mine.
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But I did ask for your opinion, so thank you. Hopefully one day you will ask for mine.
Mea culpa. As a technical matter, a Grifter would be someone who herself plants the fecal matter in the room and then complains about it.Originally Posted by mizznj
"Grifters".... Thats funny. I think not going public with the property name while the GM was on vacation speaks for itself. But I did ask for your opinion, so thank you. Hopefully one day you will ask for mine.
I should have used a more accurate term that would encompass "a victim with unrealistic or absurd expectations for compensation."