Reasonable compensation request.....
Apr 2, 2013 | 10:16 am
#1
Original Poster
Join Date: May 2009
Location: AGS
Programs: Delta GM, UA Silver, Marriott Plat, SPG Gold, Emerald Exec Elite
Posts: 18
Reasonable compensation request.....
for finding the remains of a dog having done his "business" under the desk of the room we were checked into late Friday night???
FWIW I have Platinum Status
FWIW I have Platinum Status
Apr 2, 2013 | 10:43 am
#2
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
What property? Or at least property type-is this a Townplace or similar that welcomes pets?
Apr 2, 2013 | 11:22 am
#3
Join Date: Oct 2001
Programs: LTP, PP
Posts: 9,107
Would think a complementary night at a minimum. Did you discover immediately or did you get settled in? Were you moved or did they clean right then & there?
I once checked into a CY to find the room a mess and not made up but that was just a long walk back to the FD for another room. This sounds horrible...
I once checked into a CY to find the room a mess and not made up but that was just a long walk back to the FD for another room. This sounds horrible...
Apr 2, 2013 | 11:38 am
#4
Join Date: Jul 2011
Location: MCO
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
Apr 2, 2013 | 11:39 am
#5
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,250
Any pictures?
Apr 2, 2013 | 11:48 am
#6
Join Date: Jul 2011
Location: MCO
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
Apr 2, 2013 | 12:13 pm
#7
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
I always want points. Different room and 25k points!!!
Apr 2, 2013 | 12:25 pm
#8
Join Date: Jul 2011
Location: MCO
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
I once got 20,000 points for a gross discovery under the bed ... let's just say the previous occupants of the room must have had a "fun" night the prior night.
I got a different room and 20,000 points from a very apologetic GM.
I got a different room and 20,000 points from a very apologetic GM.
Apr 2, 2013 | 1:02 pm
#9
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,250
Apr 2, 2013 | 2:48 pm
#10
Original Poster
Join Date: May 2009
Location: AGS
Programs: Delta GM, UA Silver, Marriott Plat, SPG Gold, Emerald Exec Elite
Posts: 18
It was, in fact, a Townplace 2 bedroom suite. We were moved to another room and told the GM was the only one with the authority to "comp" us and that she would contact us, upon her return, first thing Monday morning. The fact that I am still awaiting her call, is what lead to this post, and the upcoming escalation of the matter.
Last edited by mizznj; Apr 2, 2013 at 3:25 pm Reason: Typo
Apr 2, 2013 | 3:06 pm
#11
Moderator: Alaska Airlines Atmos Rewards
Join Date: Feb 2005
Posts: 13,628
It was, in fact, a Townplace 2 bedroom suite. We were moved to another room and told the GM was the only one with the authority to "comp" us and that she would contact us, upon her return, first thing Monday morning. The fact that I am still awaiting to her call, is what lead to this post, and the upcoming escalation of the matter.
Apr 2, 2013 | 3:27 pm
#12
Original Poster
Join Date: May 2009
Location: AGS
Programs: Delta GM, UA Silver, Marriott Plat, SPG Gold, Emerald Exec Elite
Posts: 18
Apr 2, 2013 | 6:22 pm
#13
Join Date: Sep 2008
Location: Midwest USA
Programs: BA Gold, UA Silver, Marriott TIT (LT), Hilton DIA
Posts: 2,032
#1 or #2?
#2 is worth double the compensation (at least).
#2 is worth double the compensation (at least).
Apr 2, 2013 | 6:56 pm
#14
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,177
I'd be expecting a comp'd night and points at least.
Apr 2, 2013 | 7:05 pm
#15
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
I find that unacceptable. So, customers are left hanging during vacations? Others need to be empowered. I would absolutely make sure this is documented. I would email Marriott Customer Service and explain the entire situation for the record. Tell them what you like. BECAUSE, I wouldn't want to be paying for that room if I wasn't getting a large number of points or something. After leaving, your ability to resolve this drops substantially.