Just received a return call from the "MOD" who advised that she thought the situation had been handled by the person on duty that evening who had comped the room and added 10,000 points to my rewards account.

1- I'm not sure 10,000 points and comping an $85 room are satisfactory.

2- I truly believe it to be inexcusable that there was not even an attempt at an apology phone call by a senior level manager.

As for the comments about the $75 pet fees, sounds like a good opportunity for one of those investigative reporting segments.