Originally Posted by
mizznj
Just received a return call from the "MOD" who advised that she thought the situation had been handled by the person on duty that evening who had comped the room and added 10,000 points to my rewards account.
1- I'm not sure 10,000 points and comping an $85 room are satisfactory.
2- I truly believe it to be inexcusable that there was not even an attempt at an apology phone call by a senior level manager.
As for the comments about the $75 pet fees, sounds like a good opportunity for one of those investigative reporting segments.
I don't think we should jump to conclusions. This could be the result of many peoples fault. The DoH is responsible for making sure that all cleaned rooms were serviced appropriately. Also, as has been said before, there is a possibility the dog was snuck in. Obviously there were some problems somewhere along the chain of commands, but it's never good to jump to conclusions about what might have happened.
I personally feel that you were comped adequately. A free room and 10,000 is a nice gesture. If you do not feel that this is adequate, would you mind posting what you feel is appropriate? If you truly do not feel this was an appropriate compensation then you should bring it up with them and let them know what you would like.