Platinum Override
Sep 13, 2012, 7:57 am
#466
Original Member
Join Date: May 1998
Location: DFW,TX USA
Programs: Lifetime Platinum Marriott
Posts: 1,568
Platinum Override - Is this allowed
I have never had issues with Platinum override until now.
Trying to book into small MN town and being told that there is no room.
They called hotel and they said they are overbooked because of an event in town.
Ok, so finally a fail.
Just in case I keep looking.
When I expand to 4 days, it shows availability but if I just pick the two days I want, no availability. I called reservations again and got same answer (no override, hotel is full)
So how can they have availability for 4 days to anyone but no 2 of those days for Platinum?
Should I escalate. Can they block Platinum override based on number of days?
Trying to book into small MN town and being told that there is no room.
They called hotel and they said they are overbooked because of an event in town.
Ok, so finally a fail.
Just in case I keep looking.
When I expand to 4 days, it shows availability but if I just pick the two days I want, no availability. I called reservations again and got same answer (no override, hotel is full)
So how can they have availability for 4 days to anyone but no 2 of those days for Platinum?
Should I escalate. Can they block Platinum override based on number of days?
Sep 13, 2012, 8:12 am
#467
Join Date: May 2012
Posts: 33
Why don't you just book the 4 days and cancel the last 2 when you check in?
Sep 13, 2012, 8:25 am
#468
Join Date: Mar 2012
Posts: 940
You can try to reserve the consecutive 4nights, then modify the date of your reservation online. I did this several times before, no problem at all=)
Cheers,
Dolphinyong
Cheers,
Dolphinyong
Sep 13, 2012, 8:28 am
#469
Original Member
Join Date: May 1998
Location: DFW,TX USA
Programs: Lifetime Platinum Marriott
Posts: 1,568
I tried the reserve and change. That always worked for me before, but when I change it gives me the "Not Available" screen.
But, the main question is it legit for Platinum line to be telling me there is no availability and no override, if I can book online for more days. I don't see anything in T&C about it, but before I escalate want to make sure I am correct.
Sep 13, 2012, 8:35 am
#470
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,468
It is the first two days I do not want, otherwise I would just check out early.
I tried the reserve and change. That always worked for me before, but when I change it gives me the "Not Available" screen.
But, the main question is it legit for Platinum line to be telling me there is no availability and no override, if I can book online for more days. I don't see anything in T&C about it, but before I escalate want to make sure I am correct.
I tried the reserve and change. That always worked for me before, but when I change it gives me the "Not Available" screen.
But, the main question is it legit for Platinum line to be telling me there is no availability and no override, if I can book online for more days. I don't see anything in T&C about it, but before I escalate want to make sure I am correct.
Sep 13, 2012, 8:40 am
#471
Original Member
Join Date: May 1998
Location: DFW,TX USA
Programs: Lifetime Platinum Marriott
Posts: 1,568
Sep 13, 2012, 8:44 am
#472
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687
Book the four days.
Then call Marriott reservations and cancel the two you don't want (even if it is the first two).
Then call Marriott reservations and cancel the two you don't want (even if it is the first two).
Sep 13, 2012, 8:49 am
#473
Join Date: Oct 2006
Location: MSP
Programs: DL DM, Marriott Plat, National Exec Elite
Posts: 1,357
Sep 13, 2012, 8:54 am
#474
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
You could call customer care and ask why you cannot get a platinum override.
Sep 13, 2012, 9:28 am
#475
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,468
Yes, I believe it does override. You still have to follow the reservation parameters. For example, paying rack rate etc. I have seen this before over 4th of July weekends at beach properties. Couldn't reserve Saturday, but could reserve the weekend min. nights.
Sep 13, 2012, 9:29 am
#476
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,468
Sep 13, 2012, 9:29 am
#477
Original Member
Join Date: May 1998
Location: DFW,TX USA
Programs: Lifetime Platinum Marriott
Posts: 1,568
Sort of hard for them to say not available.
That said, would be nice to get an official answer about what is and is not allowed on Platinum Override.
Sep 13, 2012, 9:59 am
#478
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
You should ask when you call, but it appears that the override would apply if you pay rack rate + meet minimum stay. So, you would need to pay a ton of money and actually stay the full 4 nights. Remember, if it's a "special event" there may be an exception for the date(s) for the specific property.
Sep 13, 2012, 10:01 am
#479
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
There are so many corner cases possible here it would be near impossible for MR (or any hotel) to list them all. MR is bad about word-smithing their program that makes it difficult to truly understand how they will act in all situations.
Good luck.
Sep 13, 2012, 11:54 am
#480
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
