Jul 30, 2016, 4:21 pm
Last edit by: Slickw
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:
The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================
If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.
Effective April 1 2017 re: Southwest & the companion pass:
"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:
Originally Posted by Marriott Rewards Insider
Members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a Travel Package one category lower. This process will cancel your current Travel Package, reissue a Travel Package one category lower and result in a refund of 30,000 points to your account. To submit a request, follow these steps:
Source: https://www.flyertalk.com/forum/marr...es-update.html
- Select “Packages - Deals” from the “Topic” drop down menu
- Submit your request
Source: https://www.flyertalk.com/forum/marr...es-update.html
The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================
If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.
Effective April 1 2017 re: Southwest & the companion pass:
"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
Marriott Travel Packages
Aug 26, 2018, 8:56 pm
#6376
Join Date: Jan 2011
Programs: Alaska mvp G, AA Exec Plat, Marriott/SPG platinum, United Silver, Delta Silver, Hilton Diamond
Posts: 165
I didn't condemn the Mormons; I condemned Marriott's religious hypocrisy.
If you have read anything about Marriott's religious posturing in the past, you would know that they have had to reconcile their religious issues with the LGBT community. https://qz.com/216328/how-marriots-o...travel-market/
You would have also seen that one of Marriott's priorities this past week during the merger with SPG was getting the Book of Mormon in 300K+ SPG rooms instead of concentrating on a smooth merger. https://www.thespectrum.com/story/ne...on/1104206002/
Obviously, Marriott is very serious about religion even if it is publicly traded. You may also want to check out all their "Golden Rule" propaganda - Marriott Golden Rule
So, commenting on the religious hypocrisy of Marriott as a corporation is not that far of a stretch, which has also been done by prominent travel bloggers.
If you have read anything about Marriott's religious posturing in the past, you would know that they have had to reconcile their religious issues with the LGBT community. https://qz.com/216328/how-marriots-o...travel-market/
You would have also seen that one of Marriott's priorities this past week during the merger with SPG was getting the Book of Mormon in 300K+ SPG rooms instead of concentrating on a smooth merger. https://www.thespectrum.com/story/ne...on/1104206002/
Obviously, Marriott is very serious about religion even if it is publicly traded. You may also want to check out all their "Golden Rule" propaganda - Marriott Golden Rule
So, commenting on the religious hypocrisy of Marriott as a corporation is not that far of a stretch, which has also been done by prominent travel bloggers.
if it was not for those books the merger would have happened without a hitch !!
I have no dog in the fight.. not being that religious and definitely not Mormon but your obsession is halarious. You really do seem to care way too much about the religion. Maybe you should discontinue using Marriott properties. I would if I were you !!
Aug 26, 2018, 9:02 pm
#6377
Join Date: Aug 2018
Posts: 49
I would say:
You would have also seen that one of Marriott's priorities this past week during the merger with SPG was getting the Book of Mormon in 300K+ SPG rooms IN PARALLEL TO concentrating on a smooth merger. https://www.thespectrum.com/story/ne...on/1104206002/
Marriott being such a huge organisation they can definitely do both at once.
You would have also seen that one of Marriott's priorities this past week during the merger with SPG was getting the Book of Mormon in 300K+ SPG rooms IN PARALLEL TO concentrating on a smooth merger. https://www.thespectrum.com/story/ne...on/1104206002/
Marriott being such a huge organisation they can definitely do both at once.
Aug 26, 2018, 9:05 pm
#6378
Join Date: Aug 2018
Posts: 49
Yes I’m sure they focused all resources on getting the book or Mormon in hotel rooms. I am sure that is why the travel packages are not handled better hahaha
if it was not for those books the merger would have happened without a hitch !!
I have no dog in the fight.. not being that religious and definitely not Mormon but your obsession is halarious. You really do seem to care way too much about the religion. Maybe you should discontinue using Marriott properties. I would if I were you !!
Aug 26, 2018, 9:25 pm
#6379
Join Date: Mar 2016
Posts: 55
Some folks were able to downgrade cat8 to NC5 successfully with 30k refunds. Some agents are of knowledgeable than others. Just you need some HUCA.
Aug 26, 2018, 9:27 pm
#6380
Join Date: Jan 2011
Programs: Alaska mvp G, AA Exec Plat, Marriott/SPG platinum, United Silver, Delta Silver, Hilton Diamond
Posts: 165
Aug 26, 2018, 9:56 pm
#6381
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
Merger of any ICT systems is always very complicated and messy. Even with long known lead time, it is usually the last minute business decisions and requirements that cause major ICT issues on the migration day.
Aug 26, 2018, 10:15 pm
#6382
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Thanks. I had filled out a request at https://www.marriott.com/marriott/contact.mi (as described by https://onemileatatime.com/marriott-...kages-refunds/). I'll have to see if I can summon the strength to call...
On the other hand, enough people have blazed the trail to get their issues resolved, for the most part. There are more than sufficient data points posted on this thread on how to get things done. All one needs to do is to read and learn.
It is up to you whether you want to put in more efforts and time to get what you want or passively wait for Marriott would eventually take care of you. The choice is yours.
Aug 27, 2018, 2:24 am
#6383
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Well I am sure that if Marriott don't deliver the Book of Mormons to SPG hotels, they would still have all these issues on the merger. That is because they involved completely different team of people and groups for co-ordination and implementation purposes.
Merger of any ICT systems is always very complicated and messy. Even with long known lead time, it is usually the last minute business decisions and requirements that cause major ICT issues on the migration day.
Merger of any ICT systems is always very complicated and messy. Even with long known lead time, it is usually the last minute business decisions and requirements that cause major ICT issues on the migration day.
Aug 27, 2018, 5:50 am
#6384
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
I wouldn't be surprised that originally Marriott was thinking of being generous, but when all the bloggers and FT speculating the point windfall and they noticed that there is a lot of buy up of TPs, they realised that they will lose a lot of money by being generous. Someone from the top looked at numbers and decided to change the option in the last week causing such headaches for TP holders.
Of course the whole execution is bad but Marriott is far from alone on this. Major ICT issues on merger are very common. I would give them 2 months to sort out, as fortunately I do have the time for it.
Aug 27, 2018, 7:27 am
#6385
Join Date: Dec 2006
Programs: IHG Amb, MR Plat, FB Silver
Posts: 138
You would have also seen that one of Marriott's priorities this past week during the merger with SPG was getting the Book of Mormon in 300K+ SPG rooms IN PARALLEL TO concentrating on a smooth merger. https://www.thespectrum.com/story/ne...on/1104206002/
Marriott being such a huge organisation they can definitely do both at once.
And undeniably (judging by the results) they allocated enough resources to mormonify SPG but not enough for a smooth merger, so…
Aug 27, 2018, 7:28 am
#6386
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
You can certainly say "greed", others would say "maximise shareholder returns". It is practically the same word. After all, Marriott paid through the nose to buy Starwood, they have to maximise their returns somehow, not to mention they are a for-profit listed company.
I wouldn't be surprised that originally Marriott was thinking of being generous, but when all the bloggers and FT speculating the point windfall and they noticed that there is a lot of buy up of TPs, they realised that they will lose a lot of money by being generous. Someone from the top looked at numbers and decided to change the option in the last week causing such headaches for TP holders.
Of course the whole execution is bad but Marriott is far from alone on this. Major ICT issues on merger are very common. I would give them 2 months to sort out, as fortunately I do have the time for it.
I wouldn't be surprised that originally Marriott was thinking of being generous, but when all the bloggers and FT speculating the point windfall and they noticed that there is a lot of buy up of TPs, they realised that they will lose a lot of money by being generous. Someone from the top looked at numbers and decided to change the option in the last week causing such headaches for TP holders.
Of course the whole execution is bad but Marriott is far from alone on this. Major ICT issues on merger are very common. I would give them 2 months to sort out, as fortunately I do have the time for it.
Blaming the bloggers and FTers for Marriott’s incompetence and greed is like blaming the rooster’s “cock-a-doodle-do” for the sun rising and setting.
Aug 27, 2018, 7:28 am
#6387
Join Date: May 2014
Posts: 19
Not to rub it in or anything. I managed to find an Old Cat 8 hotel mapping to New Cat 6 that I wanted to stay in, and that was available for the 7 days I wanted.
I upgraded my Old Cat 1-5 to a Cat 8, and booked it 3 days before 8/18.
So now I’m quite pleased. If I had left it unattached I would not have been able to book that hotel which is now a Cat 6 and my cert now being a Cat 5.
So at least for me, this “gamble” worked out OK.
Aug 27, 2018, 7:32 am
#6388
Join Date: Jul 2018
Posts: 5
Hi I’d like to share my experience downgrading my previously unattached, legacy category 6 travel package 7 night certificate to a new category 1-4 7 night certificate.
I called 1-801-468-4000 at 08:16 Eastern and said “Transfer reward points” at the first prompt and “something else” at the second and got through straight away.
I asked to “downgrade my legacy Category 6 7-night certificate code (870T) to the new category 1-4 7 night certificate (QP83) for 45,000 points and get a 30,000 point refund.” The agent successfully attached the QP83 to a new Category 4 booking for 7 nights. Entire process completed within 7 minutes.
Note: Agent said that QP80 would cost 75,000 points so I asked her to try QP83 which cost 45,000 points giving me a 30,000 point refund as per the announcement on the Marriott Insiders website.
I called 1-801-468-4000 at 08:16 Eastern and said “Transfer reward points” at the first prompt and “something else” at the second and got through straight away.
I asked to “downgrade my legacy Category 6 7-night certificate code (870T) to the new category 1-4 7 night certificate (QP83) for 45,000 points and get a 30,000 point refund.” The agent successfully attached the QP83 to a new Category 4 booking for 7 nights. Entire process completed within 7 minutes.
Note: Agent said that QP80 would cost 75,000 points so I asked her to try QP83 which cost 45,000 points giving me a 30,000 point refund as per the announcement on the Marriott Insiders website.
Last edited by jrella; Aug 27, 2018 at 7:35 am Reason: Formatting Issues
Aug 27, 2018, 7:47 am
#6389
Join Date: Jul 2018
Posts: 101
so where i once thought i was in smooth sailing, now i ahve an issue with my old category 8 travel package
had a trip slated to start on Thursday Aug 30, so i attached a legacy 8 cert to my reservation and stopped paying attention to the conversion and mapping issues
it now looks like i will have to cancel my plans...the hotel that I want has moved to category 6, which my legacy 8 certificate will not be able to cover...i know there are data points on downgrading
but what about upgrading? its not ideal, but paying 30k points to move to a travel package that can take any category 6 hotel at least means that I wont have issues later on when rescheduling
but from wht i ve seen upgrading isnt an option...so what are my alternatives now?
had a trip slated to start on Thursday Aug 30, so i attached a legacy 8 cert to my reservation and stopped paying attention to the conversion and mapping issues
it now looks like i will have to cancel my plans...the hotel that I want has moved to category 6, which my legacy 8 certificate will not be able to cover...i know there are data points on downgrading
but what about upgrading? its not ideal, but paying 30k points to move to a travel package that can take any category 6 hotel at least means that I wont have issues later on when rescheduling
but from wht i ve seen upgrading isnt an option...so what are my alternatives now?
Aug 27, 2018, 7:48 am
#6390
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
When one major company in a consolidating industry whacks its customers, other companies in the same consolidating industry befome more likely to follow suit. It’s part of why the “I’d switch and not think twice about it” approach is to be admonished and not followed.
Marriott’s not rotten to the core, but it’s greedy and incompetent in a way that deserves lots of criticism if only to try to retard the spread of the anti-customer infection spreading as fast and as awfully as happens when customers done wrong simply “shut up and move on”.
Marriott’s not rotten to the core, but it’s greedy and incompetent in a way that deserves lots of criticism if only to try to retard the spread of the anti-customer infection spreading as fast and as awfully as happens when customers done wrong simply “shut up and move on”.
I believe that Marriott's execution of this merger has been a poorly-planned mess, but I do not believe there has been a long conspiracy to hose Travel Package users. The "done wrong" bit here is mostly hassle, inconvenience, and poor communication. I had an unattached certificate. I'll get to use it in the same hotel I was planning to use it in a month ago. They didn't publish the mapping because they were still having internal "oh crap, what do we do now?" meetings. Remember, they did publish all of the main terms and conditions of the program well in advance - and included a bunch of items designed to show generosity to the acquired customers from Starwood. Many of us would not have been surprised if Marriott/Starwood went to all dynamic award pricing, which could have quickly led to industry-wide devaluation of loyalty programs overall.
Incompetence means I'll stay away for a little while...do a couple Hilton stays, wait until the systems seem to be working. But if I felt that Marriott was some sort of sinister supervillain, I would not come back.