Jul 30, 2016, 4:21 pm
Last edit by: Slickw
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:
The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================
If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.
Effective April 1 2017 re: Southwest & the companion pass:
"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:
Originally Posted by Marriott Rewards Insider
Members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a Travel Package one category lower. This process will cancel your current Travel Package, reissue a Travel Package one category lower and result in a refund of 30,000 points to your account. To submit a request, follow these steps:
Source: https://www.flyertalk.com/forum/marr...es-update.html
- Select “Packages - Deals” from the “Topic” drop down menu
- Submit your request
Source: https://www.flyertalk.com/forum/marr...es-update.html
The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================
If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.
Effective April 1 2017 re: Southwest & the companion pass:
"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
Marriott Travel Packages
Aug 28, 2018, 10:36 am
#6436
Join Date: Mar 2016
Posts: 55
QP80 is the +30k conversion (from Nick's work). Same as QP88 and I presume 96.
OC5->NC4-45 QP83
OC6->NC4-75 QP80
OC7->NC5-105 QP91
OC8->NC5-135 QP88
OC9->NC6-165 QP99
OCT3->NC6-195 QP96
OCT5->NC7-315 QP107
The last two are guesses.
Few data points suggest that upgrades and downgrades are being allowed based on the point values attached to the category designation. Maybe this is by design for implementation after Sept18, maybe a one time only, or maybe something allowed in the system but not supposed to happen. Might be worth attempting to upgrade if that is your aim before that option is closed, if in fact it will be.
OC5->NC4-45 QP83
OC6->NC4-75 QP80
OC7->NC5-105 QP91
OC8->NC5-135 QP88
OC9->NC6-165 QP99
OCT3->NC6-195 QP96
OCT5->NC7-315 QP107
The last two are guesses.
Few data points suggest that upgrades and downgrades are being allowed based on the point values attached to the category designation. Maybe this is by design for implementation after Sept18, maybe a one time only, or maybe something allowed in the system but not supposed to happen. Might be worth attempting to upgrade if that is your aim before that option is closed, if in fact it will be.
I didn't find NC6 hotels I really want to stay for 7 nights. But there are many ones at category 7-8 I would love to stay.
Definitely, it is worth a try. Is there anyone successful doing this?
If one time upgrade opportunity is given, I will definitely upgrade my cert all the way up. (special thanks to spg luxury card)
Last edited by johnstein; Aug 28, 2018 at 10:45 am
Aug 28, 2018, 10:56 am
#6437
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
The 2 tables would help those who want to downgrade or upgrade.
Aug 28, 2018, 1:25 pm
#6438
Join Date: May 2018
Posts: 25
Called to have my old Tier 4-5 replaced with an equivalent new category 7. They cancelled old certificate and were unable to issue a new one. Supposedly the new cat 7's will not be available until next week. So my points are back in my account and I asked them to notate what happened so that I don't get any pushback on "buying" a new certificate a week from now.
Aug 28, 2018, 2:20 pm
#6439
Join Date: Jul 2018
Location: SFO
Posts: 487
The only real competitor for Marriott is Hilton due to their generous promotions and comparable footprint. Stayed at the Hilton garden inn last week and it was a nice experience.
Aug 28, 2018, 3:01 pm
#6440
Suspended
Join Date: Aug 2018
Posts: 590
Was able to book the Marriott Wailea Resort with a points advance reservation. Hoping I'll be able to attach my cert once Marriott gets their heads screwed on.
Aug 28, 2018, 4:38 pm
#6441
Join Date: Feb 2017
Location: PDX
Posts: 11
Just called Marriott to attach my OC5 certificate with no success. Wanted to take care of this as early as possible because my stay is on 9/27, which leaves me with less than 10 days after the 9/18 deadline. CSR was helpful but said her system wouldn't allow attaching the certificate during the blackout period. She even went to call the hotel but apparently the front desk has no idea about travel packages.
Right now I have a point advance reservation, and the CSR told me to just hold onto it and call back on 9/18. Said that I should have enough time, and since the room is already secured, all they need to do is just to attach the certificate.
From some posts above, it looks like some folks have been able to attach certificates even during this blackout period. I wonder if that's because they 1) cancelled a reservation made with an OC certificate, 2) asked the CSR to manually convert it into a NC certificate, and 3) attach the NC certificate. If this's true, that might be the only way to use any certificate before 9/18. Because I didn't make any booking with it before 8/18, the certificate on my account is still in the "old" format, therefore I might just have to wait for now.
Right now I have a point advance reservation, and the CSR told me to just hold onto it and call back on 9/18. Said that I should have enough time, and since the room is already secured, all they need to do is just to attach the certificate.
From some posts above, it looks like some folks have been able to attach certificates even during this blackout period. I wonder if that's because they 1) cancelled a reservation made with an OC certificate, 2) asked the CSR to manually convert it into a NC certificate, and 3) attach the NC certificate. If this's true, that might be the only way to use any certificate before 9/18. Because I didn't make any booking with it before 8/18, the certificate on my account is still in the "old" format, therefore I might just have to wait for now.
Aug 28, 2018, 5:19 pm
#6442
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Just called Marriott to attach my OC5 certificate with no success. Wanted to take care of this as early as possible because my stay is on 9/27, which leaves me with less than 10 days after the 9/18 deadline. CSR was helpful but said her system wouldn't allow attaching the certificate during the blackout period. She even went to call the hotel but apparently the front desk has no idea about travel packages.
Right now I have a point advance reservation, and the CSR told me to just hold onto it and call back on 9/18. Said that I should have enough time, and since the room is already secured, all they need to do is just to attach the certificate.
From some posts above, it looks like some folks have been able to attach certificates even during this blackout period. I wonder if that's because they 1) cancelled a reservation made with an OC certificate, 2) asked the CSR to manually convert it into a NC certificate, and 3) attach the NC certificate. If this's true, that might be the only way to use any certificate before 9/18. Because I didn't make any booking with it before 8/18, the certificate on my account is still in the "old" format, therefore I might just have to wait for now.
Right now I have a point advance reservation, and the CSR told me to just hold onto it and call back on 9/18. Said that I should have enough time, and since the room is already secured, all they need to do is just to attach the certificate.
From some posts above, it looks like some folks have been able to attach certificates even during this blackout period. I wonder if that's because they 1) cancelled a reservation made with an OC certificate, 2) asked the CSR to manually convert it into a NC certificate, and 3) attach the NC certificate. If this's true, that might be the only way to use any certificate before 9/18. Because I didn't make any booking with it before 8/18, the certificate on my account is still in the "old" format, therefore I might just have to wait for now.
Aug 28, 2018, 5:43 pm
#6443
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Oh, oh! It looks like they may have locked down cancellation of at least new travel packages for now.
I have an NC5 cert for 135k that I was attempting to cancel and change to the QP91 cat 5 105k cert with a 30k points refund. The agent was happy to process the change but the system would not allow him to cancel the NC5 (QP88) cert. He escalated to his manager who did not know the reason and they escalated to upper management and were told that the system has been updated to not allow travel package cancellations for now. They said it should be allowed again after September 18th.
This is different from last week when some agents claimed cancellations were not allowed but other agents were able to process cancellations. Now it appears the system has locked out cancellations of TP certs, at least new certs but I would suspect old certs too, until such time as their system has been updated for something, possibly 9/18.
ETA: He did ask me if I needed the cert attached to a res within the next two weeks. If I had they were going to go through hoops to attach my current cert, lock out changes, make notes so when the system allows cert changes again they could manually credit my account with 30k points (difference from QP88 to QP91). So, they would go out of their way to make sure I could use the cert immediately then fix up the points refund issue later which I thought was very decent of them. I hope post 9/18 things actually work again.
I have an NC5 cert for 135k that I was attempting to cancel and change to the QP91 cat 5 105k cert with a 30k points refund. The agent was happy to process the change but the system would not allow him to cancel the NC5 (QP88) cert. He escalated to his manager who did not know the reason and they escalated to upper management and were told that the system has been updated to not allow travel package cancellations for now. They said it should be allowed again after September 18th.
This is different from last week when some agents claimed cancellations were not allowed but other agents were able to process cancellations. Now it appears the system has locked out cancellations of TP certs, at least new certs but I would suspect old certs too, until such time as their system has been updated for something, possibly 9/18.
ETA: He did ask me if I needed the cert attached to a res within the next two weeks. If I had they were going to go through hoops to attach my current cert, lock out changes, make notes so when the system allows cert changes again they could manually credit my account with 30k points (difference from QP88 to QP91). So, they would go out of their way to make sure I could use the cert immediately then fix up the points refund issue later which I thought was very decent of them. I hope post 9/18 things actually work again.
Last edited by skimthetrees; Aug 28, 2018 at 5:48 pm
Aug 28, 2018, 6:08 pm
#6444
Join Date: Apr 2018
Posts: 24
You can get your cert back. Make sure to call Marriott Rewards department and not the general reservations. Make it clear it was their error. With this TP cert fiasco whenever I have pointed out the problems were all due to Marriott's error(s) they helped me, eventually. The first time they botched up when the agent said there was nothing she could do to fix Marriott's mistake I told her in no uncertain terms that she would need to connect me to a supervisor which she did and the supervisor then "fixed" it. And, by "fixed" it, I mean he thought he fixed it but he made a mistake and had upgraded my package from an OC8 (NC5) to an OC9 (NC6) and charged me 30k points for the upgrade which was wasted on me since I only needed an NC5 hotel. But, at least he tried and a few days and many calls later I am whole again with my replacement NC5 cert in my account and points exactly where they were before they cancelled my cert.
https://www.marriott.com/hotels/trav...ai-yang-beach/
Aug 28, 2018, 7:22 pm
#6445
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
After several calls, finally found someone to help to get my OC5 back. But still can’t convert it into NC4 , i think I should wait until 18/09 and call again . Thinking to stay at Phuket during CNY with my cert
https://www.marriott.com/hotels/trav...ai-yang-beach/
Aug 28, 2018, 9:52 pm
#6447
Join Date: Dec 2007
Location: SFO
Posts: 4,916
Has anyone’s old Cat 1-5 certificates convert (automatically) in their accounts or is it forthcoming? My old travel package certificates have not converted but the individual chase cc certificates converted to up to 25k (automatically).
Aug 28, 2018, 10:41 pm
#6448
Join Date: Jun 2017
Location: QC
Programs: AS MVP G, CZ *G, UA *S, AC *S, Hilton D, Marriott T, IHG S
Posts: 23
I have successfully converted my OC 1-5 to NC 1-4 and made a reservation for Oct. However, the rep is new to this and initially said they cannot do it. She did it eventually but took 1+ hours, and when I try to get her to upgrade my OC 6 to OC 7 and get an NC 5, she said they cannot. It seems that during her learning process for the first conversion, she saw notes saying that no upgrades allowed what so ever. If people want to upgrade, I suggest move quickly and apply the HUCA method. I will try more tomorrow.
Aug 28, 2018, 11:22 pm
#6449
Join Date: Jan 2011
Programs: UA S, Marriott P
Posts: 1,154
As a data point,I had OC6 attached to a reservation for next summer. I cancelled the reservation, the cert went back to my account.
i then called to make a new reservation at NC4 hotel, the rep had super do the work of cancelling the OC6, ordering NC4 and processing 30k refund.
The points didn't appear in my account until day or so later. The rep couldn't assign the NC to reservation and said I should call back. The cert was still in my account.
Next day I called and cheerful rep said attachment is done in a couple of minutes. Now the NC4 is no longer get listed in my account, but the reservation still says an ecert needs to be ordered.
I am not too worried, still plenty of time to sort this out until December.
Just a DP.
i then called to make a new reservation at NC4 hotel, the rep had super do the work of cancelling the OC6, ordering NC4 and processing 30k refund.
The points didn't appear in my account until day or so later. The rep couldn't assign the NC to reservation and said I should call back. The cert was still in my account.
Next day I called and cheerful rep said attachment is done in a couple of minutes. Now the NC4 is no longer get listed in my account, but the reservation still says an ecert needs to be ordered.
I am not too worried, still plenty of time to sort this out until December.
Just a DP.
Aug 28, 2018, 11:29 pm
#6450
Join Date: Nov 2004
Location: Go west young man!
Posts: 549
I cancelled a reservation with an attached 7 night cert online on Friday and the certificate was immediately returned to my account. The returned cert says " 7 Night Travel Package Category 1-5 Hotels" and is still for the old categories. My experience seems to differ from others who saw their certs involuntarily returned as points. My cert had been manually attached to my reservation by an agent -- I don't know if that explains the difference in outcome.
I want to apply the cert for a different stay that is after the cert's current expiration date. Based on what I've read here, seems like I should wait until after 9/18 to request both conversion of the old cert to the new categories as well as an extension of the expiration.
I want to apply the cert for a different stay that is after the cert's current expiration date. Based on what I've read here, seems like I should wait until after 9/18 to request both conversion of the old cert to the new categories as well as an extension of the expiration.