Happy

Yes, I am surprised nobody picked up on this - THE REAL THING, The mechanism to get refund is NOT working.

So Marriott once again used Starwood Lurker "channel" to tell people how to request refund as well as tell people the TP cert is immediately usable -

Yet, these are just another lies because of the response you get from using the link to request refund, does NOT work.

And, as of 11pm last night, it was NOT possible to attach a legacy cert to an existing booking.

Way to go Marriott to continue blotch up even the Ad Hoc remedies.

This is so evident that Marriott has never intended to make any remedy which only came due to lots of pressure from the Social Media bad publicity. Then it hastily came up with some remedies that got the bloggers' praises as if that everything now would be fine, totally forgive how the mess was created due to Marriott greed to begin with.

Unfortunately, such remedies are so far NOT functioning as we are told. Is there anything new now that what Marriott told us, never to be the truth the first time being told?

Happy

Can they manually give you a Partial Cat 1-4 new cert?

That was the supervisor handled mine on Sunday on an Unattached Partial Cat 6 cert. She canceled the existing old Partial and ordered a new Partial but noted it had 75K instead of 45K. She mentioned the 75K figure multiple times as it carried some significance. My confirmation email also noted 75K.

I dont know if we can still surrender the new certs. I did read several DPs from people who tried to surrender their UNATTACHED old certs without any success despite many HUCA and multiple supervisors trying to help thru yesterday from day thru night time. Not a single positive DP.

Happy

So much for the latest "communication" from Starwood Lurker about the refund mechanism and how the legacy certs are now ready to be used immediately. The official language even claimed they have passed the "Pressure Test" successfully over the weekend so no more need to have the one month lock down...

All are LIES after LIES just to put out the roaring fire ignited by Marriott greed.

It is obviously SO AD HOC that even their call centers reps including supervisors dont know or have the ability to coax the system to do any booking using the legacy certs yesterday.

And we see this kind of responses from Refund Request submitted via the website they put up and communicated via a blogger.

Strange ways to communicate thru out the whole ordeal, and even more strange that up to now Marriott still tried to fool its customers by putting out "fake news" that none mentioned in Starwood Lurker's post is working!

No. Cannot be done. I tried last night at 11pm, thru 2 call centers. Supervisors tried to help but system would not allow it. Seems it must be first converted to the new certs before being able to use it. I hadn't thought about to suggest that but hind sight, this must be necessary as the supervisor I talked to on Sunday went in to convert my old Partial P870 to a New Partial QP80 with 75K. She did not know if the system allowed her to do the conversion but apparently going thru a Cancellation, putting back 75K in my account and then Ordering the new Partial using 75K, worked.

https://www.flyertalk.com/forum/30108459-post6020.html

Can not believe the top management still tried to continue its spin to get away fleecing the customers.
The whole Point argument is a complete crock of you know what because the cert can NOT be used outside its category. The points they kept using as excuse is referring to the Off Peak / Standard / Peak WITHIN the category - yet by spinning the points, there are many gullible customers thought they could use the cert to book the Off Peak priced hotels in one category up. No, they can NOT!
In fact, anybody uses the cert in 2018, is already been CHEATED because there is Peak pricing until early 2019. Yet Marriott is using Peak Pricing to map the conversion of the legacy certs.
Whoever dreamed up this "clever" way thinking it would let Marriott get rid of the largest possible point liability now is facing a big PR disaster.
If they actually put out the FAQ as you posted (link above), I believe legal action from customers become feasible.

Jennlynd

There is a formal announcement on an official channel....insiders . marriottrewards .com

Happy

DONT touch your certs online yourself. Unless you just want the surrender value. If you still plan to use it for hotel stay, the only way is the old way - calling to book. But before the legacy is converted to new cert, the system would not allow legacy cert to be used. I now believe the supervisor must manually exchange the old into the new before the cert could actually be used. I also believe (suspect) why there was a month long lock down announced before this Ad Hoc announcement, is the conversion is NOT done by the system but manually done by dedicated group. Else if IT is programmed to do the conversion, why it takes a full month to do so?
Given the greed Marriott has demonstrated so far, I seriously doubt it would spend IT resources for a ONE TIME EVENT on the conversion, especially with the complexity of the legacy certs that not only has many categories but also has the Partial certs, and also the different extension - some still in its 1st year, some already in its 2nd year, some actually has had expiration dates that are in 3rd year from the initial redemption.... To handle all kind of combo by IT programming would cost $$$$$$ and it is only a One Time Event... Come to think about this, that the one month long lock down makes sense for manual conversion.

You do NOT get 270K back. The bulk of points have already gone to your airline miles. You will only get the 45K back as your other Partial cert. The sole reason you still see the 270K is because said cert is a "virgin" cert, has not gone thru any extension / upgrade / downgrade, etc. Hence it still displays the original WHOLE PACKAGE value when you purchased it - it by no means would contain 270K. You know that

nick793

Since it's apparently going to be a manua process (I agree with your reasoning happy)....one must wonder whether it is possible to upgrade during the conversion (by surrendering and buying a partial package for new pts price)...

Happy

Wow. This is NOT what we are told. Obviously the dept we are told to send the request to, has not received the latest Ad Hoc Spin. Left hand does not know Right hand is doing. Or better yet, the troops do not know how the generals have changed their tactics and course.

Happy

Yes, but NOT NOW. And I do not know a surrendering method would work at all.

You need to have the old Partial converted to a new Partial before you can even do anything, including using the cert!

Once you surrender your old cert, all you get back are points. And you can NOT get a Partial because you no longer have a Partial in your account.

Go back to read a post about how the poster canceled his ressie online, legacy cert did not come back. Supervisor could only returned 45K pts but could not give him back his partial - and he actually needed the stay!

If you find my post(s) detailed the conversation with the supervisor on the topic of upgrade, WHY the 75K value in my Partial from a Cat 6 Partial is important is because said value would be from where to calculate the difference to pay in order to upgrade to the new Cat 5 - it is 60K because the new Cat 5 Partial is 135K. It jumps 100% but can be done according to the supervisor who emphasized that the upgrade cost would be based on the NEW TP table, and NOT the legacy table when the 30K incremental each category up was used.

s0479

s0479

Happy

Marriott Insider put out the information yesterday at 5pm. It is as Official as it can get.

onlysuites

Slightly OT but can someone advise if the points showing on SPG should come across to Marriott at x 3? I just merged my accounts and got the same amount of points in my Marriott as my SPG. I can't remember if I had 12,000 starpoints or 3,000 starpoints left. After transfer I have 12,000 Marriot points.

jw461

Sorry to repost this, but I haven't seen any discussion on what seem like it should be a pretty important topic. Has anyone successfully had a travel package applied to any SPG property? I've been trying and so far it's not possible. The Marriott reps won't touch SPG reservations and SPG reps have no idea how to do anything with a TP certificate.

Smiley90

I merged yesterday and they came across as 3x.

Happy

Are you saying your SPG bal has not changed to 3x already when you initiated the merger yesterday? i.e. it was 10K in SPG and then going to Marriott became 30K?

I believe the 3x in SPG account is automatically done.

The points in my SPG account already turned into 3x since Sunday. In fact I have seen 2 lines showing in my Marriott account as being the pts moved over from SPG despite I had never initiated such move. But the Marriott bal only showed the SPG coming in, not incl my existing Marriott bal in it.

By the evening when I logged back, said entries were gone and my Marriott bal returned back to just Marriott bal.

My SPG bal remains the already translated 3x number.
That is also the same case for a friend whose SPG account bal turned into 3x since Sunday.

Would be interesting if we transfer ours to Marriott would again get 3x, as what Smiley90 seems to suggest. That would be quite a windfall unplanned as I still have over 239K SPG pts before 3x. But now it is showing 738K so it is already converted, actually since Mid-day Sunday.

One blogger said that Marriott told him the SPG bal converted to 3x in SPG account is done in batches and the projected finish time could be as late as end of this week.