I'm told there is going to be an article put out on Medium within the next 24 hours. It's going to completely obliterate Marriott.

With all the backlash I'm actually baffled as to why they didn't just do point refunds or point-based certs like the credit card certs. Would have probably avoided anyone feeling cheated. Maybe the IT difficulty wasn't worth it for a one time solution, but they obviously have a mechanism to do so since all the one night certs work on this principle.

Next up, people with 2MM MR points & 750 MR+SPG nights won't actually get LTPP?

A lie implies that he knew what he was saying was wrong and he posted wrong info purposely to mislead.

That's quite a grave accusation to make of someone who's been a valuable member of this forum and who was not at all involved in the decision making.

More likely, he gave whatever preliminary/working information he had at the time. It's completely possible that when he made that comment, that WAS what Marriott was planning to do and it changed afterwards.

Hold your rage horses.

I am an aggrieved party, in possession of both an old Cat 6 and an old Cat 8, however I couldn't go past the melodramatic statement on that page that their TP was now worthless. That kind of over-the-top assignation is counterproductive to anyone's cause.

Yes, I would certainly like 60K pts back for what turned out was overpayment for goods (when Marriott had full knowledge of this ahead of time) but this crazy spouting of overly dramatic style is going make Marriott tone deaf. Rational discourse might work in our favor, that crazy talk surely won't

The corporation was responsible for the lie, not the messenger. But it is undoubtedly true that post is what led many people astray.

I believe the poster does not mean William lied, but it is Marriott itself that lies. We should all know that William is instructed to tell us whatever the "Loyalty Team" gave the information to tell - he is nothing but a Messenger who is fed with DECEIVING information to convey to us.

Come to think about it, there is NO OTHER BIG CORPORATION in this country has chosen such a way to communicate to its major customers via such an indirect way with such peculiar medium. I cannot think of any. The whole thing from the beginning smelled Rats to me, that it was a fishing expedition to test how to get rid of the most liability (the points on their book that must be carried as liability) with the least cost possible. Everything was so opaque and the information if any, came in drips and pieces, and was via social media team member, from the acquired company no less. Have any company in this country has had such way to handle a merger?

I understand Marriott has its shareholders to answer, but there should still be certain corporate responsibility and ethic standards to adhere... Unfortunately so far all we see is deceiving from the very beginning. I am not sure how the actions so far would be judged by the religious teaching of the corporate founders' faith but that is way off topic.

My point would be that is a large enough potential loss that it passes the threshold of actually prompting legal action. People screwed out of two or three hundred bucks on a single TP don't have a credible loss to sue over. A five figure loss is something else entirely.

Yea, William said that the Chase free night certs would be converted to points, and the Travel package 7-night certs would convert similarly (to points). Up until 8/15, when Lurker IV posted, my understanding was that our Travel package certs were converting to points. Then Lurker IV said our 7-night certs would convert to equivalent categories. How come my old Cat 8 cert (valid for 40k per night) is now valid only for 35k per night?

What a mess..

Starting January next year you can book peak category 5, which would be 40k. At least, that's their argument

Whatever that means. All I know is that I can't even use my certificate for the next 30 days!

Not releasing the new cert map was either massive incompetence, or they knew they would sell a lot of them after putting out the new hotel+airfare award numbers and waited until the data was in on sales and then published the new cert map chart with decisions made on what would limit their cost. Suspect business practice and the least, and real dumb customer loyalty play at the best.

That is an insanely dishonest argument, tho marriott is welcome to make that argument. I think marriott is likely within their legal right according to the T&C but they screwed over a lot of people and no matter how they try and spin it those people objectively got screwed over and are subjectively very upset.

30K points does not even begin to make those people whole, as many have pointed out the biggest issue is the large % of hotels no longer available in each category, all the best ones for each category and without any notice.

I'm in a very similar boat. I spent 60k pts to upgrade TWO Cat 1-5 packages up to Cat 6. And I spent an EXTRA 30k (300k total) to buy a 3rd Cat 6 TP. All this the day before yesterday. And then less than 24 hours later I find that all the extra 90k pts I spent seem to have been a COMPLETE WASTE as like you I am EXACTLY BACK WHERE I STARTED before I lit on fire those 90k pts. I am VERY disappointed in Marriott's handling of this. At a VERY minimum they should have already posted a statement offering 30k refunds for those who booked Cat 6 & 8 TPs. Probably they also should have offered us a one-time chance to upgrade our packages. I am already Lifetime Gold, but I don't think I will be staying much more with Marriott after this fiasco.

FWIW, I don't think it's a bad idea at all for people who got stiffed (Cat 6 and Cat 8 TP holders) to file complaints with the appropriate consumer protection agencies (Attorney General's Office, BBB, etc, although I don't think filing with CFPB is really relevent here as somebody mentioned above). I will give them 4 days, and if they haven't at the VERY least offered Cat 6 & 8 TP holders 30k refunds, I will certainly file some complaints on Friday. The more complaints they get, the more likely they are to fix this mess they created.