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Originally Posted by tonywush
(Post 30107272)
Does this imply that I can just wait until my old C1-5 cert gets converted to the new C1-4, then cancel it and I got 30k more?? (45k vs 75k)
You should have read it - that is for a Partial Cat 6. |
Originally Posted by zachary
(Post 30107367)
I agree it was an ad hoc decision once they saw the firestorm and realized they had no real defense for what they did. I'd also agree that they have and are sending up a lot of trial balloons, and that's why we have to keep telling them that their current "fix" isn't really a fix.
I'm not sure to whom their "we are the boss" message was directed. To the bloggers? To us, Marriott's customers? If the bloggers, it's sure odd for Marriott to send a message to them by hurting its own customers. If it's the customers, that's really weird marketing, especially as they try to keep the SPG loyalists. And while they'd be right about who the boss is for dollars already spent to earn MR/SPG points, they'd be wrong about future dollars to be spent. This is a marketing program that's supposed to make us want to spend more with Marriott in the future, right? |
Originally Posted by rny321
(Post 30107370)
As I stated, it is my speculation about how this will be handled. I added that you were told otherwise before I read your reply. Until it becomes official, I don't trust the verbal answers we receive.
The one thing struck me was, the supervisor assured me several times she put 75K pts to my Partial 1-4. Seems to me it has some significance, because if the Partial 1-4 is from an old Cat 5, it would be only 45K. Online I do not see any point value associated with it but luckily the email confirmation does show the point value attached. If the cert is used for a stay, then it makes no difference what point value attached as it is a Partial 1-4. However it would make a difference when it is surrendered, or when one wants to upgrade. I would love to see someone posts what email confirmation on a conversion from Partial Cat 1-5 - that way we can compare if the Code is the same hence the value the same, or not. |
Originally Posted by CosmicGirl
(Post 30107363)
If this is true:
"You actually have until these certificates expire in order to exchange them, and once you do, the certificates will once again be valid for a year, so you can potentially make that work in your favor." and if they will indeed no longer allow extensions then the old cat 5, 7, 9, and T4-5 are suddenly put at a disadvantage. Why should some get a 1-year extension when others can't? |
Originally Posted by Happy
(Post 30107415)
Actually I would wait till we see more ACTUAL Upgrade DPs on how those are handled before we would "really" know how that would work.
The one thing struck me was, the supervisor assured me several times she put 75K pts to my Partial 1-4. Seems to me it has some significance, because if the Partial 1-4 is from an old Cat 5, it would be only 45K. Online I do not see any point value associated with it but luckily the email confirmation does show the point value attached. If the cert is used for a stay, then it makes no difference what point value attached as it is a Partial 1-4. However it would make a difference when it is surrendered, or when one wants to upgrade. I would love to see someone posts what email confirmation on a conversion from Partial Cat 1-5 - that way we can compare if the Code is the same hence the value the same, or not. |
Has anyone been able to successfully refund their package? That looks to be an option based on OMAAT but I haven't had luck. Been on hold for over an hour on this round of HUCA.
When I did connect I got a very helpful lady who was determined to let me do it if it was possible. She spoke with 4 different supervisors, the final one telling her that he blamed The Points Guy for this and said while he's well intentioned he doesn't speak for Marriott and that it wasn't accurate that you could either redeem or cancel them as of today." I never mentioned TPG to them, or OMAAT, just that there were various bloggers that mentioned Marriott sources. |
I cancelled my travel pack booking hoping to rebook another hotel that dropped in category.
Booking cancelled... But the certificate disappeared into the nether. Oops |
Originally Posted by crimsona
(Post 30107922)
I cancelled my travel pack booking hoping to rebook another hotel that dropped in category.
Booking cancelled... But the certificate disappeared into the nether. Oops |
Originally Posted by zozeppelin
(Post 30105963)
I tallied the hotels based on old and new category values, and looked at the distribution. I stole shamelessly from the spreadsheet created by a Reddit user, then added the formulas. Original data comes from the https://points-redemption.marriott.com/category-change web page.
I have been caught with my hand in the cookie jar a bit, as I included all properties (including SPG), and it should really be Marriott + Ritz only. So I've updated and provide those numbers below with an example. Old Cat6 had 600 hotels. Those were distributed to new categories 10 @ 3, 464 @ 4, 125 @ 5 and 1 @ 6. The converted cert category of 4 would then cover 474 of the original hotels (sum hotels in Cat4 and below coming from old Cat5), or 79% (474 / 600). For Cat8, that is 69%, and Cat9 76%. The n-1 and n+1 was meant to show how if they rounded down/up the converted category, what the coverage would be. If the rounded up Cat6, 8, 9, and T1 then there would be little to complain about beyond the poor communication, because the hotels you can buy before and after are the same. So in terms of coverage, the biggest losers in order are Cat8, Cat9, Cat6, T3 (ignoring T5). It is easy to get caught up in the overpayment of 30k for the same cert, but getting those 20-30% hotels back is much costlier than that (if they allowed upgrading converted certs, which they supposedly won't). https://cimg4.ibsrv.net/gimg/www.fly...240a50034b.png |
Originally Posted by Happy
(Post 30108004)
Did you cancel it online yourself or a CSR canceled it for you? The cert may take an overnight update before it shows up again.
Edit: f me, rep refreshed my account and it looks like they just gave me the 45k points instead of a category 1 through 4 certificate... Except I actually need the nights omg |
Originally Posted by crimsona
(Post 30108104)
Self cancelled. On hold now, although I might just wait if this stays fruitless.
Edit: f me, rep refreshed my account and it looks like they just gave me the 45k points instead of a category 1 through 4 certificate... Except I actually need the nights omg |
No partial package, rep escalated to supervisor, but unable to order old packages. Points balance went up by 45k
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Originally Posted by CosmicGirl
(Post 30107363)
If this is true:
"You actually have until these certificates expire in order to exchange them, and once you do, the certificates will once again be valid for a year, so you can potentially make that work in your favor." and if they will indeed no longer allow extensions then the old cat 5, 7, 9, and T4-5 are suddenly put at a disadvantage. Why should some get a 1-year extension when others can't? |
Originally Posted by jmail1
(Post 30107531)
Has anyone been able to successfully refund their package? That looks to be an option based on OMAAT but I haven't had luck. Been on hold for over an hour on this round of HUCA.
When I did connect I got a very helpful lady who was determined to let me do it if it was possible. She spoke with 4 different supervisors, the final one telling her that he blamed The Points Guy for this and said while he's well intentioned he doesn't speak for Marriott and that it wasn't accurate that you could either redeem or cancel them as of today." I never mentioned TPG to them, or OMAAT, just that there were various bloggers that mentioned Marriott sources. Coming from the AA world, we are so lucky to have members like JonNYC and Three Juliet Tango that are able to provide specifics on procedure for complex situations. Wish we had that here. |
Has anyone been able to fully refund their cert yet? |
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