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Originally Posted by SightseeMC
(Post 30106194)
Yes, the Cat 1-5 was the only guaranteed "no lose" proposition pre-8/18. In fact, the 2 TPs I bought were Cat 1-5; I didn't want to gamble on what Marriott would consider "fair" or "equivalent." Truly ultra-conservative choice that provided exactly what was expected.
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Originally Posted by brokenwindow
(Post 30106551)
AND redeemable from today!
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Originally Posted by MasterGeek
(Post 30106602)
People who have floating certificates, do you see the New Converted Certificates in your accounts now or does it show the old certificates ?
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No budging on upgrades, I see.
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Bizarre that this is being announced through a Travel Blog post, but yes -- this is excellent news. Marriott doing the right thing (eventually).
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Originally Posted by mk712
(Post 30106486)
Here's why I think people are overreacting when they complain that they can't book the property they had in mind: if you had sat down and made the math on a piece of paper, taking into account what was known at the time, you would've made the right decision regarding which certificate to get. This is not hindsight, this is just math.
Don't get me wrong, there are many things Marriott could've done better in this whole ordeal, and some of the criticism is justified. But if you're complaining that the property you were eyeing can't be booked with your certificate anymore, that's on you, not on Marriott, because the official information known at the time was enough to make the correct decision. I'm just hoping there was an internal disconnect between rewards/marketing/merger team, but that is likely wishful thinking. We still don't have an official communication from Marriott to it's members (website or email) on what will happen. The only thing *most* of us received was the generic email about the floater certs, which if it had been more specific, would have been infinitely more helpful and rendered this discussion mute. I'm sure we'll agree to disagree on this, but I think it is a reach to expect members to put all of this together (as you can see from some of the questions we get here, from the more engaged members). |
Originally Posted by meehgz
(Post 30106605)
Old.
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Originally Posted by Flying for Fun
(Post 30103356)
I would argue with that. They were encoraged to attach their cetificates for maximum value. Everyone had the "ability" to attach their certificate to a reservation, up to the final hour. That program is now defunct and consequently the "value" of the certificate is moot but the 45K + 30K per category upgrade "worth" might (I say that loosely, but would establish good faith) have some bite. I still maintain a plaintiff would not be successful when it was evidenced he neglected to maximize the value of his certificate before his ability to do so expired, in hopes he would get a better outcome in "value" in the new combined program. The incentive to "gamble" was fueled by an anticipation of huge windfall.
Opting not to "attach" a certificate is a "gamble" and when the house can, and did, change the T&Cs at any time, with or without notice, it is not a gamble I was willing to take. Since Marriott was "generous" in allowing unattached certificates to be added to reservations post Merger, bound by new T&Cs, after the dormancy, the legality of an outright cancellation with or without a return of the certificate "worth" is moot. James |
Originally Posted by gregorygrady
(Post 30103979)
FWIW, I don't think it's a bad idea at all for people who got stiffed (Cat 6 and Cat 8 TP holders) to file complaints with the appropriate consumer protection agencies (Attorney General's Office, BBB, etc, although I don't think filing with CFPB is really relevent here as somebody mentioned above). I will give them 4 days, and if they haven't at the VERY least offered Cat 6 & 8 TP holders 30k refunds, I will certainly file some complaints on Friday. The more complaints they get, the more likely they are to fix this mess they created.
And consider other venues beside the US, if applicable. There are non-US jurisdictions where Marriott’s actions in this regard may be covered by laws and regulations applicable to travel agents, tour package providers and the like; that could provide consumers some relief from Marriott’s anti-customer handling of the travel packages. |
Originally Posted by jw461
(Post 30106148)
Why is Tier 4-5 a loser? Seems like by virtue of none of the other properties getting Cat 7 properties and having the ability to book Cat 8 until the end of the year, Tier 4-5 is the clear winner. Of course this is TP vs TP, not including the pure points bookings that will eliminate all availability on desirable SPG properties. |
Originally Posted by zozeppelin
(Post 30104938)
Hotel category changes were announced, but certificate changes were not. The net impact could come from any combination of cert cat changes and/or hotel changes, but it needed to be announced in advance and give people time to act according.
I even called Marriott Rewards customer service several times on August 17th to ask about what will happen to the certificates and the agents were adamant my Cat 8 certificate will stay a Cat 8 certificate. They were unaware of the new category or reward pricing changes. Me: Do you know what will happen to my category 8 certificate ? Which category will it become after the transition ? Agent: umm.. They should be the same category. You have it for category 8 it will stay like that. Me: So you're saying that my Category 8 will remain a Cat 8 after the transition ? Agent: Yes Me: Are you sure ? So Domes of Elounda is currently Cat 9 at 45K points per night and will become Cat 8 after the transition and cost 85K per night and my certificate will be valid for it ? Agent: Um..ohh...umm. We don't have information about the new points pricing. Me: But it's alrady been announced at http://points-redemption.marriott.com Agent: We didn't receive such information. If there is any change it will be communicated to members in the next few days. |
Originally Posted by mk712
(Post 30106486)
Here's why I think people are overreacting when they complain that they can't book the property they had in mind: if you had sat down and made the math on a piece of paper, taking into account what was known at the time, you would've made the right decision regarding which certificate to get. This is not hindsight, this is just math.
Basically here was the required train of thoughts: 1. How much will the property cost after the merger? This had been announced weeks ago for each property on this page: https://points-redemption.marriott.com/category-change 2. Based on this rate, what is the next category up in the old award chart? In other words, what category in the old award chart would be enough to cover that rate? (you didn't even have to worry about on peak / off peak rates, just the standard rate) People who followed this very simple and logical thought process picked the right certificate in 100% of cases (by right certificate, I mean that whatever category they went with for their package can still be used today to book the property they were after). |
Originally Posted by MasterGeek
(Post 30106679)
Hotel category changes were announced only if you followed the blogs or forums. There was not direct email communication from Marriott (contrary to what is usually the case for the annual changes) regarding the category changes.
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Originally Posted by brokenwindow
(Post 30106551)
Marriott does the right thing! Way to go. Refunds of 30k, AND redeemable from today! "Members who booked a Category 6, Category 8, or Tier 1-3 Travel Package can receive a one-time exchange for a package one category lower. The reason this is being done for these categories is because in all cases you’d get the same value if you had booked a hotel that’s one category lower, so as a gesture of goodwill Marriott will refund 30,000 points per certificate for those who request it. This one-time exchange can be requested by contacting Marriott at this link, and selecting the “packages – deals” topic. You actually have until these certificates expire in order to exchange them, and once you do, the certificates will once again be valid for a year, so you can potentially make that work in your favor." source; https://onemileatatime.com/marriott-...kages-refunds/ |
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