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Originally Posted by lexdevil
(Post 30105132)
They do not allow me to upgrade my Cat 1-4 certificate AND they insist that I pay for the second reservation at the new rate AND they refuse to refund points if I downgrade my old Cat 9 to a new Cat 1-4. This last scenario is the one that will leave me super salty, as it forces me to overpay in order to keep my family together.
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Originally Posted by mini2
(Post 30103981)
Sanity check please - we've bought our Cat 9 specifically for JW Marriott Hong Kong, now my TP is a Cat 6 and JW has also been downgraded to Cat 6 so we've haven't lost any value/utility?
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The only published information about what would happen to existing certificates obtained before the program change has on the FAQ at https://members.marriott.com/faq/
The key sentence was: "Starting in August, any outstanding Certificates will be updated from Category-based to points-based values in the new combined redemption chart and may be used for stays at Rewards or SPG hotels up to the points value displayed on your updated Certificate." This was in the context of free night certificates form credit cards. However, in the absence any published details about certificates from travel packages, it was the next best thing. I HAVE A FREE NIGHT CERTIFICATE FROM A MARRIOTT REWARDS OR RITZ-CARLTON REWARDS CREDIT CARD. CAN I USE IT AT AN SPG HOTEL (OR VICE VERSA) AFTER AUGUST? Members may book a redemption reservation with an existing Free Night Certificate under the current terms up until August 2018, even if the arrival date is after August 2018. Starting in August, any outstanding Certificates will be updated from Category-based to points-based values in the new combined redemption chart and may be used for stays at Rewards or SPG hotels up to the points value displayed on your updated Certificate. For example, you will be able to apply a Marriott Rewards Free Night Certificate to an SPG stay, or an SPG Free Night Award to a Marriott Rewards stay. Ritz-Carlton Rewards Free Night Certificates can also be applied to Marriott Rewards and SPG hotels. |
Originally Posted by Julie17
(Post 30104894)
Do we know if what you suggested is still possible? I made 2 reservations for old Cat. 6 hotels as a backup plan for my Cat. 6 certificate, but I didn't attach the certificate. I was thinking I would be able to attach it later, the same way that historically we've been able to attach Cat. 1-5 free nights to a hotel that moves to a higher category as long as the original reservation was made before the category change. Over the weekend, I realized the general consensus seemed to be that this would only work for TPs if the certificate was already attached, but maybe we don't know for certain?
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Originally Posted by OssianBlue
(Post 30103477)
Let's just all remember this:
"Floater certificates, including outstanding Marriott Travel Package certificates, will be cancelled and converted to equivalent points, credited to the member’s account for future redemption. <added clarity by Starwood Lurker 21Jun18>" This entire feeding frenzy was touched off by an official Starwood/Marriott representative posting an official position of the corporation that turned out to be a complete lie. Marriott could have avoided all of this by: 1. Stopped selling legacy TPs as of a certain cut-off date (far earlier than 23:59 EDT on 8/17) 2. Informed those who were buying TPs in the last 30 days that there would be a 1 month blackout period or what the mapping would look like 3. Provided all CSRs with official talking points regarding legacy TPs 4. Used their own communications channels to provide updates instead of FT/bloggers In fact, other than here on FT, I still have not seen any details on official Marriott channels (email, Marriott.com) relating to the 1 month blackout, inability to upgrade/downgrade, the mapping of legacy to new certs or anything. This lack of official communications has been very disappointing. Out of curiosity, how have the CSRs been responding on those topics over the last couple of days? |
Originally Posted by Horace
(Post 30105234)
The only published information about what would happen to existing certificates obtained before the program change has on the FAQ at https://members.marriott.com/faq/
The key sentence was: "Starting in August, any outstanding Certificates will be updated from Category-based to points-based values in the new combined redemption chart and may be used for stays at Rewards or SPG hotels up to the points value displayed on your updated Certificate." This was in the context of free night certificates form credit cards. However, in the absence any published details about certificates from travel packages, it was the next best thing. I HAVE A FREE NIGHT CERTIFICATE FROM A MARRIOTT REWARDS OR RITZ-CARLTON REWARDS CREDIT CARD. CAN I USE IT AT AN SPG HOTEL (OR VICE VERSA) AFTER AUGUST? Members may book a redemption reservation with an existing Free Night Certificate under the current terms up until August 2018, even if the arrival date is after August 2018. Starting in August, any outstanding Certificates will be updated from Category-based to points-based values in the new combined redemption chart and may be used for stays at Rewards or SPG hotels up to the points value displayed on your updated Certificate. For example, you will be able to apply a Marriott Rewards Free Night Certificate to an SPG stay, or an SPG Free Night Award to a Marriott Rewards stay. Ritz-Carlton Rewards Free Night Certificates can also be applied to Marriott Rewards and SPG hotels. |
Originally Posted by COMike78
(Post 30105253)
I highly doubt it was an outright lie, but at the very least it was huge misinformation that people were taking as "truth" because he happens to be a Lurker. I know that the Lurkers have established quite a bit of credibility here on FT, but FT is NOT an official channel for Marriott communications, nor are the many blogs out there where the bloggers have "inside sources."s?
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Originally Posted by OssianBlue
(Post 30105321)
I'd push back a bit on this. The Lurkers are credentialed representatives of the corporation posting publicly in the name of the corporation and in their capacity as employees. FT may not be an official channel but their are certainly making official statements.
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Originally Posted by OssianBlue
(Post 30105321)
I'd push back a bit on this. The Lurkers are credentialed representatives of the corporation posting publicly in the name of the corporation and in their capacity as employees. FT may not be an official channel but their are certainly making official statements.
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Originally Posted by chongl
(Post 30105381)
Problem here is...many more people aren't on FT, nor do they read blogs summarizing the information. Official announcements need to be done through proper channels, not some forum post nestled in some thread with 5000 posts.
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Originally Posted by Soccerjoshj07
(Post 30105082)
What did you buy?
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If Marriott had publicly announced the Marriott Travel Package certificate conversion chart in advance, nobody could legitimately complain. That's really the point and source of all the dissatisfaction.
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I can see it from both sides. If you were gambling and lost oh well, that's the game you played. If you're buying a travel package to use and overpaid by 30,000 points, were told incorrect information by a CSR (I was explicitly told I could extend the package if needed so if I can't extend two certificates by a couple months I'm kinda screwed) and received zero communication from Marriott I think you have every right to be pissed. If nothing else this has made me start looking into the other hotel loyalty problems. I haven't done a deep dive, but Hiltons diamond status match looks interesting: https://statusmatch.hiltonhonors.com/
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Originally Posted by zozeppelin
(Post 30103367)
Agree on #2 .
For #1 , in my opinion it was a hotel coverage numbers game. They picked a threshold of old hotels covered in new cert, and aligned accordingly. The numbers below are for the old to new hotel coverage for n-1, n and n+1 new cats where n is the converted new cat. Cat5 ->4 38% 99% 100% Cat6->4, 2% 71% 99% Cat7->5, 18% 98% 100% Cat8->5, 0% 70% 99% Cat9->6, 2% 76% 99% T3->6 0% 82% 100% T5->7 0% 21% 100% Looks like the threshold was about 70%, but it falls off a cliff at n-1 which probably drove it more than anything. I know people are upset about paying 30k more than they had to for the same result, but the real loss was the ~30% hotel coverage. Even Cat9 people lost here. This essentially is a devaluation, which is fine, but should have been announced or avoided by mapping to a higher hotel coverage. Neither happened. |
Well, some bad news for those of us who overpaid. At least in the interim. According to my source at the company, it appears that Marriott is going to double down on the values being fair for those of us who paid more than we needed to.
Information is going to be forthcoming, but basically, their logic is that if you bought in on cat 6 or 8 or T1-3, the majority of those hotels are now available in your new category plus you have access to the SPG inventory. Of course, this ignores the overpay that others didn't have to make and the withholding of information. Seems like action is going to be necessary now. |
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