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Originally Posted by kapooncha
(Post 30108900)
I would love to upgrade my Tier 1-3 to a Tier 4-5 for 30k points. Where do I sign up for that?
If Marriott wanted to be somewhat generous of spirit so as to make a customer goodwill-generating gesture that is more affordable to it, then, that could mean allowing for Tier 1-3 packages to be redeemed for new Cat 7 properties and to give Tier 4-5 package holders a refund of the difference between Tier 4-5 and Tier 1-3 package prices. But I don’t see greedy Marriott doing that while in its “fleece ‘em” mode. The Tier 4-5 cert holders would get a windfall of sort, but we can call that a reward for that segment of customers having had the desire and ability to accumulate so many Marriott points and being such heavily vested Marriott customers. ;). |
Originally Posted by LDoc
(Post 30108894)
What is fair is for Marriott to let people upgrade one category for 30K (amount it would have cost on the old travel package price sheet) or downgrade one category for a 30K refund.
Welcome to FT! |
Originally Posted by margarita girl
(Post 30108799)
But then the people who purchased Cat 7, 9 etc, will complain that they paid more to get the exact same cert as the people who bought Cat 6, 8, etc. Where does it end?
Originally Posted by margarita girl
(Post 30109075)
Agree, but poster I quoted seemed to imply that Marriott should give them free upgrade to next category. Welcome to FT! |
Originally Posted by Soccerjoshj07
(Post 30108205)
They said no upgrades, they didn't necessarily mention extensions. I think that is a reasonable thing to do, but who knows.
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Originally Posted by kapooncha
(Post 30108770)
Just got this response from the the link that was put on the blog to request a 30k refund.
"Hello, Thank you for contact Marriott customer care. Please know that in order to change this, if we are able at this time, you will have to contact the reservations team directly as that request is not handled by this department or via email. Regards, Arie M Marriott customer care" |
Originally Posted by Willbur
(Post 30108407)
The response to my request for downgrade and subsequent 30k refund...
"We are currently experiencing technical difficulties with our website. Our corporate office has been notified of the issue, and this issue should be corrected soon. I’m sorry for the inconvenience and appreciate your patience in this matter. Please know any needed refunded Marriott Rewards points will be returned as soon as possible." |
Was anyone actually able to attach a legacy travel cert to a new reservation yesterday?
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On the phone again this morning, same company line of nothing can be done until September 18th and they deny that any formal announcement was made to anyone. Also keep saying that bloggers are not an official source and they they all have their own agenda.
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Originally Posted by jmail1
(Post 30109644)
On the phone again this morning, same company line of nothing can be done until September 18th and they deny that any formal announcement was made to anyone. Also keep saying that bloggers are not an official source and they they all have their own agenda.
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Originally Posted by kapooncha
(Post 30108900)
I would love to upgrade my Tier 1-3 to a Tier 4-5 for 30k points. Where do I sign up for that?
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Originally Posted by jmail1
(Post 30109644)
On the phone again this morning, same company line of nothing can be done until September 18th and they deny that any formal announcement was made to anyone. Also keep saying that bloggers are not an official source and they they all have their own agenda.
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Originally Posted by COMike78
(Post 30109747)
I would confidently tell the CSRs that "I did not read this on a blog, I read it on Flyer Talk" which apparently IS an official source. :D
The frustrating part is that I've now found three different people that really want to help but their hands are tied. They all understand the situation in full. |
Originally Posted by nexusCFX
(Post 30020931)
You do not need to call. I've cancelled several reservations with 7 night certificates. I had to attach on the phone, but for a cancellation the certificate goes back to your account perfectly fine.
Also, noticed on two cat 1-5 certs I attache to a booking recently, one done in july one done last friday. july one shows value of 45k which is what others have, the other one shows 270k. Anyone else experience this? What if I cancel? Do I get cert back or potentially 270k(fingers crossed-long shot) |
Originally Posted by ddavid1101
(Post 30109919)
When you cancel and get the cert back, does the expiration extend to a year from cancellation or does it revert back to prevous cert expiration date?
Also, noticed on two cat 1-5 certs I attache to a booking recently, one done in july one done last friday. july one shows value of 45k which is what others have, the other one shows 270k. Anyone else experience this? What if I cancel? Do I get cert back or potentially 270k(fingers crossed-long shot) |
Originally Posted by kapooncha
(Post 30108446)
I'm confused. If our old certs are still showing as the old certs, how can we attach them to new reservations as the bloggers are now saying we can do?
Ron. |
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