Jul 30, 2016, 4:21 pm
Last edit by: Slickw
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:
The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================
If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.
Effective April 1 2017 re: Southwest & the companion pass:
"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:
Originally Posted by Marriott Rewards Insider
Members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a Travel Package one category lower. This process will cancel your current Travel Package, reissue a Travel Package one category lower and result in a refund of 30,000 points to your account. To submit a request, follow these steps:
Source: https://www.flyertalk.com/forum/marr...es-update.html
- Select “Packages - Deals” from the “Topic” drop down menu
- Submit your request
Source: https://www.flyertalk.com/forum/marr...es-update.html
The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================
If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.
Effective April 1 2017 re: Southwest & the companion pass:
"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
Marriott Travel Packages
May 23, 2018, 3:43 pm
#3181
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
I'm curious if it makes sense to get the Marriot travel package now for the hotel+airmiles cert under the current program (even with the changes, allowing for more availability to the SPG properties) OR waiting to see the 'new' hotel+air packages are post Aug 1st.
It has been confirmed they still will have a program in place, although from what people are suggesting it might not be as lucrative as it is now? (Especially for those who are doing MR->SPG->Marriott Package transfers)
It has been confirmed they still will have a program in place, although from what people are suggesting it might not be as lucrative as it is now? (Especially for those who are doing MR->SPG->Marriott Package transfers)
As for the TP chart it naturally has to change because the categories will be reduced to 7 levels instead of currently 9.
We are told by Starwood Lurker that in June, new charts would be announced. Hopefully we are given a month's time to react.
May 23, 2018, 4:22 pm
#3182
Join Date: May 2018
Location: YYZ
Posts: 42
You are getting the sequence wrong. SPG>MR>TP is good value due to the 1 to 3 ratio which would become 1 to 2 on August 1st. That is where the major devaluation comes.
As for the TP chart it naturally has to change because the categories will be reduced to 7 levels instead of currently 9.
We are told by Starwood Lurker that in June, new charts would be announced. Hopefully we are given a month's time to react.
As for the TP chart it naturally has to change because the categories will be reduced to 7 levels instead of currently 9.
We are told by Starwood Lurker that in June, new charts would be announced. Hopefully we are given a month's time to react.
In regards to the 1 to 2 ratio in August, you are referring to the earn rate devaluation of Marriott Rewards (due to the new SPG cards), not the actual transfer rate of SPG->Marriot changing to 1:2, correct?
May 23, 2018, 5:19 pm
#3183
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
Sorry, I should have specified: MR being Amex Membership rewards, not Marriott Rewards. This is an especially valuable conversion as Amex in Canada has about 1/3 of the transfer partners Amex in US has.
In regards to the 1 to 2 ratio in August, you are referring to the earn rate devaluation of Marriott Rewards (due to the new SPG cards), not the actual transfer rate of SPG->Marriot changing to 1:2, correct?
In regards to the 1 to 2 ratio in August, you are referring to the earn rate devaluation of Marriott Rewards (due to the new SPG cards), not the actual transfer rate of SPG->Marriot changing to 1:2, correct?
I think most readers on this thread would automatically think of SPG to Marriott Reward conversion and nobody in US with sane mind would accept the very inferior ratio of AMEX pt converts to SPG pt. You lose a ton of value at such conversion.
May 23, 2018, 5:48 pm
#3184
Join Date: May 2018
Location: YYZ
Posts: 42
Correct. As SPG pt will no longer exist by August 1st. It is just point, and the old card earns 2 pt per $ versus now earns 1 SPG pt per $ that become 3 Marriott pts.
I think most readers on this thread would automatically think of SPG to Marriott Reward conversion and nobody in US with sane mind would accept the very inferior ratio of AMEX pt converts to SPG pt. You lose a ton of value at such conversion.
I think most readers on this thread would automatically think of SPG to Marriott Reward conversion and nobody in US with sane mind would accept the very inferior ratio of AMEX pt converts to SPG pt. You lose a ton of value at such conversion.
Up north we are anxiously waiting to see if we will suffer the same devaluation as the US has for SPG...
May 23, 2018, 6:51 pm
#3185
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
No need. A year's extension given with little hassle.
May 23, 2018, 11:43 pm
#3186
Join Date: Mar 2015
Location: YVR
Posts: 1,083
Have we gotten word whether we'll get advance notice on how the travel packages will be changing post Aug 1?
May 24, 2018, 9:56 am
#3187
Join Date: May 2018
Location: YYZ
Posts: 42
For unused Marriott 7 Night certs converting back to points after August 1st - are those points only available to be redeemed for Marriott / SPG hotel stays or could they potentially be used to transfer to miles? I know in the FAQ it states for Hotel stays, however, if they are points available to be redeemed (and with all the new transfer programs available after the merge), are they going to limit you to hotel only redemptions on those points acquired from previous unused 7-night certs?
May 24, 2018, 5:55 pm
#3188
Join Date: Aug 2014
Posts: 736
For unused Marriott 7 Night certs converting back to points after August 1st - are those points only available to be redeemed for Marriott / SPG hotel stays or could they potentially be used to transfer to miles? I know in the FAQ it states for Hotel stays, however, if they are points available to be redeemed (and with all the new transfer programs available after the merge), are they going to limit you to hotel only redemptions on those points acquired from previous unused 7-night certs?
May 25, 2018, 9:59 am
#3189
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
EXTREME LONG HOLD calling the Travel Package redemption line 1-800-321-7396.
Calling the 801-468-4000 Marriott Membership line is not any better, and that is NOT a toll free number.
Seems Marriott is cutting the call center services left and right because the Plats are also complaining bitterly on not getting thru,
Calling the 801-468-4000 Marriott Membership line is not any better, and that is NOT a toll free number.
Seems Marriott is cutting the call center services left and right because the Plats are also complaining bitterly on not getting thru,
May 25, 2018, 10:26 am
#3190
Join Date: Apr 2009
Location: WAS (IAD, DCA, BWI)
Programs: Marriott Lifetime Platinum, WN CP
Posts: 245
EXTREME LONG HOLD calling the Travel Package redemption line 1-800-321-7396.
Calling the 801-468-4000 Marriott Membership line is not any better, and that is NOT a toll free number.
Seems Marriott is cutting the call center services left and right because the Plats are also complaining bitterly on not getting thru,
Calling the 801-468-4000 Marriott Membership line is not any better, and that is NOT a toll free number.
Seems Marriott is cutting the call center services left and right because the Plats are also complaining bitterly on not getting thru,
1) Three calls to 800-23x-7396 went to people new to this, and did not know how to do this. they kept telling me the limit for transfers is 50K per year. I tried explaining that this is not a transfer, and that this type of redemption is permitted
2) Fourth call went to a similar person, who, after several minutes of discussion transferred me somewhere else. After a long hold, they hung up on me.
3) Tried the 801-xxx-4000. The first time got someone who seemed familiar, but then mentioned the 50K limit. On hold for 35 minutes. Call transferred to a supervisor. I explained the situation, and she placed me back in the queue. After many minutes of not-so-pleasant music, I hung up.
4) Tried the 801-xxx-4000 again. Got another run around, and the call ended unproductively.
5) The person from 3) above called back, apologized for being disconnected, but still mentioned the 50K limit. I explained that I had done this before. She went through my account history and found such a transaction. This convinced her that it is possible. She put me on hold to talk to a supervisor. After many unhold-hold-unhold sequences, she took my details and put me on one final hold. She cam back online to tell me that everything was done. She thanked me for helping her learn something new.
May 25, 2018, 12:20 pm
#3191
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
I was with an agent at the 1-800-321-7396 earlier. After clearing up some Platinum Challenge issues, I asked him is it still 30K additional pts needed for each category upfare. I have a Cat 5 cert but need to book a Cat 6 hotel. I can transfer the pts from my own SPG account but I dont want to transfer more than I needed with the Marriott account also have some balance. The rep did not understand what upfare meant. He kept saying he could not upgrade my cert. I explained it in details and he went to check with supervisor who obviously was not available, so he decided to try it in the system - of course the system would not progress any further after he put in the request as I am short with 14K.
Thankfully he has not mentioned anything of the 50K limit. Marriott definitely allows more than 50K transfer between spouse, ONLY for booking an immediate award. It used to require filling out a paper form and fax it in a few years ago. May be now when you have done your previous one, it can be done over the phone.
The cost cutting to reduce redundancy at program merged is very obvious. How can the phone system be SO BAD? Also forcing us to listen the spill of the upcoming changes without anyway out of it is an insult as it is wasting a lot of time before the real phone tree. Then the IVAR Bot design is totally idiotic as "she" would not even understand the basics. Oh, dont even try "merge account" trick as that would just put you back to the loop of telling you to go online for the details. Saying Agent would not work much better either. The only thing still worked is keep pressing 0, once the merger spill is over.
After the latest frustration and the TRAP buried in the Rate (The Marriott Member Rate I booked, is not an eligible rate because the hotel filed it under "package" and is much cheaper than what the phone agent sees in his system, despite the said rate is displayed on Marriott website with the needed Red Tag), I start to question my decision to do a Plat Challenge.
Thankfully he has not mentioned anything of the 50K limit. Marriott definitely allows more than 50K transfer between spouse, ONLY for booking an immediate award. It used to require filling out a paper form and fax it in a few years ago. May be now when you have done your previous one, it can be done over the phone.
The cost cutting to reduce redundancy at program merged is very obvious. How can the phone system be SO BAD? Also forcing us to listen the spill of the upcoming changes without anyway out of it is an insult as it is wasting a lot of time before the real phone tree. Then the IVAR Bot design is totally idiotic as "she" would not even understand the basics. Oh, dont even try "merge account" trick as that would just put you back to the loop of telling you to go online for the details. Saying Agent would not work much better either. The only thing still worked is keep pressing 0, once the merger spill is over.
After the latest frustration and the TRAP buried in the Rate (The Marriott Member Rate I booked, is not an eligible rate because the hotel filed it under "package" and is much cheaper than what the phone agent sees in his system, despite the said rate is displayed on Marriott website with the needed Red Tag), I start to question my decision to do a Plat Challenge.
May 26, 2018, 9:51 am
#3192
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
Calling the 801-468-4000 Marriott Membership line is not any better, and that is NOT a toll free number.
May 26, 2018, 9:51 am
#3193
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
.....
May 26, 2018, 10:53 am
#3194
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
I do, though at 0.025/min. Not everyone wants to call from a cell phone.
And that is NOT the point, nor the excuse that the Marriott Reward Member phone line can be SO HARD to reach a human.
As someone said in another thread, currently we are seeing a total customer service melt down from Marriott.
It is ridiculous that Starwood Lurker is fielding ALL the questions people have while even on the Marriott Insider, there is very little clarification provided. Web site form mail is not answered for days and when it is finally answered, the "internet communication specialist" has no time to check whether the related question has already had a resolution which is actually answered by the very same specialist.
It is total chaos and the existing people seem to be totally overwhelmed.
And that is NOT the point, nor the excuse that the Marriott Reward Member phone line can be SO HARD to reach a human.
As someone said in another thread, currently we are seeing a total customer service melt down from Marriott.
It is ridiculous that Starwood Lurker is fielding ALL the questions people have while even on the Marriott Insider, there is very little clarification provided. Web site form mail is not answered for days and when it is finally answered, the "internet communication specialist" has no time to check whether the related question has already had a resolution which is actually answered by the very same specialist.
It is total chaos and the existing people seem to be totally overwhelmed.
May 26, 2018, 11:12 am
#3195
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Marriott Concierge used to be a helpful thing on FT. About the time Marriott decided to kill EEOs, she posted corporate messages that EEO would be returning in another format. A year later that was the last we saw of the Concierge and EEOs. I don't think she is permitted to respond. It will be interesting to see if the Lurkers remain.