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PP's get rollover above 75.
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I am a lifetime platinum, but I do remember hitting premier status and asking the platinum line what that meant and she had no clue. OHHH well never noticed a difference in treatment and now it's nice to not "work" to make sure I hit at least 75 stays.
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A different colored card. A crappy WSJ app. A single phone number to call Undocumented features: Single phone number may or may not be answered by someone who knows something, it seems it rolls from PP experts to people who barely even understand Marriott. |
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I'm to the point where I'm going to start collecting on the Plat. Arrival Gift guarantee. I've never pushed for the cash before because people make honest mistakes, but I'm getting tired of Marriott hotels not showing any appreciation for PP. I did much better treatment-wise and upgrade-wise as a Platinum. I still get great rooms at the hotels I stay at frequently, but the difference has been very clear on vacations. |
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Wow, after reading this thread I find myself breathing a sigh of relief about not getting picked for PP. I stay approximately 420 nights a year (checked in full time at a TownePlace Suites + additional biz travel to mostly Marriott and Ren locations) and have a spend that is probably $40k - $50K+ and have done this for probably 4 years now, and no PP. It HAD BEEN irking me, but honestly, if there's no real benefit, and there's a chance that the check in desk personnel don't know what "Premiere" is and are likely to treat me less well than simply being Platinum . . . I count myself lucky at this point (here's to hoping that I just didn't jinx myself). It DOES make me wonder what Marriott is thinking with this program. I mean, if you offer an exclusive level of membership and people cannot decidedly tell that it provides benefit, you're sorta' just pissing off your best customers. They'd be better off making the selection criteria even tighter (maybe top 1%) and then REALLY rolling out the read carpet (i.e., assign a personal concierge for each stay, complimentary meals regardless of the hotel type, complimentary airport pick up, etc.).
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I know it's semantics, but I really think part of the problem is the name. Too many front desk employees think Platinum Premier is just Platinum. If they called it "Ultimatium" or "Adamanitum" or something like that, it MIGHT help.
Bottom line, have been a PP for three years now and have noticed a difference on MAYBE 5% of my stays. |
That's not true. Two years ago, I rolled over after 100 nights - last year I rolled over after 75 (lost PP for one year) and then got it back. Data point though, the year that I rolled over at 100, I received an email guaranteeing PP again if I met 100 nights.
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You know in reading all the posts regarding this level there seems to be a huge sense of "entitlement" here, not withstanding the fact that yes we all feel we should be "rewarded" something for our loyalty, myself included. Having said that I am very happy with my PP status and the benefits it has brought me. Between myself and my wife we have several programs with high status and the two that give us the most in our opinion is Marriott first and Hyatt second. Forget about Hilton and ICH. Both have fallen off in their treatment of us. Marriott is the ONLY group that gives us a full hot breakfast in the club rooms, consistent "better rooms" on check in, ( I have never had to ask). I was staying at the Anchorage Marriott two years ago a few days before my birthday, when I got back to my room that afternoon from meetings there was a small bottle of wine, cheese and fruit with a very nice birthday card signed by the GM! Thats class. SO to all of you that feel that sense of entitlement maybe step back a little and think about it, not that loyalty does not deserve reward. |
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I suspect a majority of the PP posters are not "over-entitled", in my case I would just like to be treated as well as I did as a Platinum. IME, it's more like "Silver". Here's an example:
Checked into a nice airport property for one night, I've stayed here multiple times in 2009/2010 and always got great "balcony corner" rooms for viewing airport operations. This time: -Asked on check in if they had a corner room. "No, we're full tonight" -Asked to be on a high floor with airport view. Room was on 6 floor (out of 20) with view of air conditioners on roof. -Went back to front desk. Asked for a higher room with a view like I first requested. Got room on floor 18, kids screaming next room over. Still no airport view. -Went back to front desk. Asked to see MOD. Informed him I was checking out and would like a refund. Discussion was like this: MOD: "Sir is there anything we can do". ME: "Yes, if you don't have a corner room I'd like an airport view" MOD: "We don't have suite upgrades since this is an old property, we would like to do more for our best guests but we're pretty full tonight" ME: "I don't care about a suite, last time I stayed here I had a great corner room and that was perfect." MOD checks with front desk clerk, who notifies him that not a single corner room is occupied. MOD: "Well sir looks like we do have a corner room for you, which floor would you like to be on?" :mad: ME: "Great, but why didn't you offer it when I first asked about it". CLERK: "Ummmm, it was a misunderstanding" |
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My example, I checked into a full service on a Friday night and my only request was for a quite room. I was assigned a room next to the elevator and across from a loud ice machine. I went back by the desk on my way out to get my bag from the car and mentioned that I had not been asked about the arrival gift. The FD clerk who just checked me in clicked on the keyboard a few times and then replied that only platinum guests get arrival gifts. I asked her what I was and she replied that I was only a premier member. I explained that the level was platinum premier and she clicked the keyboard a few more times while I went to the car for my bag. On the way back in I asked if she worked it out and she only then picked up the phone and called someone who informed her that I do qualify. I then made the mistake of asking about the free Internet and it took several minutes of my convincing her to call again before she did. Not getting with the program yet I asked if the CL was open over the weekend. Rather than saying that it was closed she told me I did not qualify for access because I was not staying on that level. I then asked to speak to the person she was calling in person. Well the lounge was not open but I did get my room upgraded a quite one on the CL level and hopefully the FD got educated. I tried to be nice about it, I do not want to act elitist but I do think one should get the benefits promised. I could have waited and asked for $100 but I did not. Next year I will be back to lifetime platinum as I am spending most of my nights 365 nights this year with another hotel company. |
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Just noticed that PP offers Complimentary one-year Hertz #1 Club Gold membership. Is this a PP exclusive or do other levels also have this benefit?
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