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-   -   SPG American Express [Master Thread] (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/720571-spg-american-express-master-thread.html)

pricesquire Apr 16, 2013 2:52 pm

Just to be clear: if one has a personal card, and adds a biz card, they'll get another 10k points on first purchase of biz card?

k0nane Apr 17, 2013 1:26 am

Seeing as how I've un-lurked myself...

Got the SPG Amex a few weeks back, no issues with receiving the 10k *pts. Got them fairly quickly. My spend levels aren't such that I'll be able to receive (or not!) the extra bonus, so I won't be able to share my experiences in that area.

EVA777 Apr 17, 2013 3:27 pm


Originally Posted by pricesquire (Post 20602447)
Just to be clear: if one has a personal card, and adds a biz card, they'll get another 10k points on first purchase of biz card?

Yes. I have had the personal card for many years. Got the business card in Feb of this year. 10K posted almost immediately. Still working on the $5,000 in spending.

mjpaci Apr 18, 2013 7:54 am

From February 8:

Originally Posted by mjpaci (Post 20209876)
AMEX is investigating. Customer Service claims that the promo wasn't linked to my account and that some promos are targeted and they're sorry. I wrote back that at the time I was applying the target audience appeared to by anyone who applied for the card on the Amex website.

I just got a reply that it may take 2-3 billing cycles to resolve.

Oi. The CSRs are very polite but don't appear to be very empowered.

--Mike

Still waiting. Each month I send a note via secure messaging and I get a reply back that they're still investigating. This is killing me. This is so unlike the customer service I have received from AMEX in the past. To me, AMEX is about resolving issues in a timely manner - not always they exact way I want it, but at least they're resolved.

--Mike

mjpaci Apr 18, 2013 7:58 am


Originally Posted by Hotrod992 (Post 20558485)
I think this valid approach, although I cannot confirm that it works.
As a test, today I cleared my cookies and browsing history. Went to the SPG website, clicked on the offer for the SPG AMEX with 25,000 bonus points (10,000 after first spend..then 15,000 after $5,000 spend). I was taken to an AMEX website that clearly showed the 25,000 point offer. As I was beining to apply, the website offered me the tempetation of completing a "shorter" application form IF i just log in using my existing AMEX account credentials... (i bet you can guess what happens... Right??) Thats Right!! the 25,000 SPG point offer is now replaced with the 10,000 points after first spend-ONLY!!! That is NO 15,000 bonus points after $5000 spend. Oh, but Ive saved myself a few minutes of time by not having to complete the long form...
Gee thanks AMEX :-(


I suspect this is what happened when I applied and why I dont have my 15,000 bonus SPG points...

Dont Let This Happen To You Too!!! 15,000 points is HUGE!!
Its really sad.. Its like SPG wants people to apply and get the 25,000 points, but then AMEX starts playing tricks.

Hmmmm...I think that's what may have happened to me...now that I think about it. Still, 2-3 billing cycles...

traveller101 Apr 22, 2013 4:24 pm

Sorry to keep going back to this matter. In entry #1954 I presented my problem with getting credit for 2 stays/5 nights for elite status. What happened was I talked with a supervisor and she said indeed my points and credit were in another account and she would merge the two. Now it's one week later, the points were merged in 1 account but not the credit for stays/nights were not. So I called up AX again and talked with the CSR and the supervisor and they both said the 2 stays/5 nights is an anniversary bonus and not something you get immediately when you apply for and get the card. You have to wait one year before you get that bonus. Is this true? Or do I have to call another CSR and supervisor? And if they do agree that it comes with the card and NOT one year later, do they have the authority to give my account the credit right then and there Thank you again. Frankly I am puzzled? Seems I get a different answer with every CSR and supervisor I talk to.

Starwood Lurker Apr 22, 2013 4:33 pm


Originally Posted by traveller101 (Post 20635088)
...Seems I get a different answer with every CSR and supervisor I talk to.

My apologies, but it might be time to send us your SPG account number so we can take a look into this.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

pricesquire Apr 25, 2013 1:24 pm

Question (yes, I've searched): SPG Amex charged $601 for a 1 night stay at a hotel (non-SPG) in Charleston, S.C. Charge moved from pending to cleared and has been there for 3 days. They're reversing the charge (getting a refund; billing mixup). Will I get the points? Or, do refunds negate any potential point accrual?

Bossa Nova Apr 25, 2013 6:03 pm


Originally Posted by pricesquire (Post 20652336)
Question (yes, I've searched): SPG Amex charged $601 for a 1 night stay at a hotel (non-SPG) in Charleston, S.C. Charge moved from pending to cleared and has been there for 3 days. They're reversing the charge (getting a refund; billing mixup). Will I get the points? Or, do refunds negate any potential point accrual?

You only get points on your net charges after deducting refunds/returns.

buylowsellhigh Apr 26, 2013 3:47 am


Originally Posted by broadwayblue (Post 20601509)
Anyone have recent experience regarding pre-paying their SPG Amex prior to making a purchase above their credit limit? Just trying to gauge Amex's temperature as of late...I remember they weren't thrilled with this type of behavior a couple years back when I did it most recently. In the end there were no issues...but they didn't explicitly approve of it, unlike my Citi AA MC which is happy to allow me to run a sizable credit balance on the card prior to making a large purchase.

Two scenerios - one is that they approve it (they do approve for slightly higher than the credit limit). Second, is you need to pay to make balance negative.

Amex won't let you make the credit limit go negative (i.e pay more than you owe). Even though I pay my card in full every month, the balance is relatively high due to biz spend.

So whenever I need to apply for new credit, I need to pay to make the card balance zero (or even beyond that if there are charges floating). And this is exactly what I did.... a week before statement cycled, I paid the card in full, and then initiated ANOTHER payment via my bank's bill pay. And voila... had negative balance on my card, it reported on my credit report as a zero balance card :)

buylowsellhigh Apr 26, 2013 3:52 am

Here's kind of a strange question. I've seen a practice called "churning" in the past to where one cancels a card, and re-applies to get the bonuses.

Does this work for the SPG card?

With the recent reduction in the value of Starpoints as well as the upgraded category level of many hotels, I've cut down on usage of the SPG Amex card by more than 75% in favor of other loyalty programs.

Now that I dont use expenses to get starpoints, i figure i might put the card to another use :)

chandu2013 Apr 26, 2013 8:54 am

New wording in the SPG Amex T&C
 
Anyone come across this wording:

“If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer."

Anyone have success/failure stories in getting the bonus after being an Amex cardmember (I'm sure the SPG card is not the first Amex Card for most of us).

Thanks!

pricesquire Apr 26, 2013 12:49 pm


Originally Posted by chandu2013 (Post 20656279)
Anyone come across this wording:

“If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer."

Anyone have success/failure stories in getting the bonus after being an Amex cardmember (I'm sure the SPG card is not the first Amex Card for most of us).

Thanks!

I've had success. I had the Delta Gold AMEX (the "baby" card...$500 spend, 30,000 points...the intro of all intro cards). After a few months, after my bonus posted, I called AMEX and requested a "product change" (magic words). I got the SPG AMEX, and my 10k points posted within a week of statement closing. Disclaimer: I did not reapply for a new card. I simply product changed my way to the SPG AMEX. Same credit card number, same security pin, etc etc. Honestly, I was surprised I got the bonus. I'd look for another person with anecdotal evidence confirming/denying what I just said. But yeah, I had success.

wcj Apr 26, 2013 2:31 pm

I have had the Delta Amex for a year, applied for SPG, got card about a week ago, first 10k has already hit my account. Statement has not closed yet.

Bossa Nova Apr 26, 2013 6:53 pm


Originally Posted by chandu2013 (Post 20656279)
Anyone come across this wording:

Anyone have success/failure stories in getting the bonus after being an Amex cardmember (I'm sure the SPG card is not the first Amex Card for most of us).

Thanks!

I had an Amex Platinum and a Costco Amex when I applied and got the 30,000 point bonus being offered last August. No issues with the approval or the bonus.


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